Complaint Rating:

Company information:
Recreational Factory Warehouse
United States
recwarehouse.com

I did not know that when you buy a spa which is not cheap that you get a floor model. Spa's that people have sat in to try out. Even though they are considered "dry" models people have been in them. So you are paying new prices for a used item. This is what is happening to us right now from the Recreational Warehouse in Sanford, Florida. We went to the Rec Warehouse store in Sanford found the model we liked which was the Adirondack. They told us they had a new one in the back. When we went to get it we found out it was the one off of the floor. It was on a jack and not packaged. They lied they did not have a new one packaged in the back like they said they did.