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3.8 14 Reviews

RecordGone.com Complaints Summary

10 Resolved
4 Unresolved
Our verdict: You can expect a very good level of service from RecordGone.com. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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RecordGone.com reviews & complaints 14

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7:51 pm EDT
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RecordGone.com - Receive a comprehensive response

I initially signed up for Record Gone subjected to a sequence of inquiries in the course of the questionnaire and survey process, aimed at ascertaining the viability of effectuating the sealing of my record. I paid upfront and today I received an email stating this, "I am reaching out to you today in order to inform you that upon completion of case research...

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4:09 pm EST
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RecordGone.com Background check removal

I previously hired this company to expunge my record after realizing I was unable to purchase a firearm due to my record. I was able to get my record expunged but I still cannot purchase a firearm. I rehired the law firm to restore my firearm rights. I was told to get my fingerprints done again. My Nov. 2020 FB1 background matches my DEC. 12, 2021, Fingerprints as well. I was then told the FBI will always keep my record so How will I get my rights restored? why did you guys take my money? Why did maya pollard tell me the FBI report shows no conviction? The report I got from 2020 and the report from 2021 from the FBI are identical so where is she seeing this non-conviction? I was told to go apply for a gun and if I get denied I can reach out to her. It doesn't even look as though anyone worked on this and just took my money which I paid in full. I am afraid to apply for a gun because, it is a possibility that I may be denied AGAIN! I do not want the FBI coming to me trying to figure out why I keep applying for a gun after being denied. I'd like security going in to apply knowing that I will not be denied. I would also Papertrail showing that my case was worked on.

Desired outcome: My background to be removed or my refund

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Resolved

Spoke with attorney directly. Was told what steps I needed to take.

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9:32 pm EDT

RecordGone.com Clearing my Police Record

I hired Record Gone To clear my from Police Record from on -line Searches. Many times I have found many people think your a bad guy because you were arrested and no one wants to be your friend. I don"t know what The City of Pinellas County is even talking about. The whole record is falsafied . They changed date, events, times and photos. I hired record gone to fix the problem. I paid them $120.00 they said they cleared it. I searched my name from several sites but it still remains. I filed a federal dispute on my credit card and Metropolitan bank that issues the Nexis card still haven"t done nothing. My bank continues to charge me inquire fees just to see if my money has been returned. This company is nothing but a Big Ripoff.

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Is RecordGone.com legit?

Our verdict: RecordGone.com has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores RecordGone.com's position as a benchmark of trust and quality within its industry. Users and clients of RecordGone.com can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

RecordGone.com earns 100% level of Trustworthiness

Perfect Trust Endorsement: RecordGone.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for RecordGone.com. The company provides a physical address, 26 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 71% of 14 negative reviews, RecordGone.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

RecordGone.com has claimed the domain name for recordgone.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Recordgone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for RecordGone.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Recordgone.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from RecordGone.com.

However ComplaintsBoard has detected that:

  • RecordGone.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to RecordGone.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
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5:57 pm EDT
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RecordGone.com Not doing as promised

This business is a scam. Before i was hiring this place to do expungement for my prevoius conviction. I was told that if they cannot get my record expenge they will issue full refund minus filing fees. It took them 7 months and finally I was suspicious because I read some bad review about this law firm. I ask for refund and they told me they can only give me 50% refund minus filing fees. This place is a crook. I want my full money back

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1:23 pm EDT

RecordGone.com Misrepresentation of service guarantee.

I would like to save any one from the experience I went through. This is a terrible service.

1. I was never contacted by email or otherwise once they got my money. All correspondence was initiated by me. I had to log onto their website frequently to know the status of my case as there were no email notifications. I gave them my information twice and even provided a back up email. Was never contacted by anyone, even after my case was determined.

2. Their money back guarantee is a hoax! DO NO BELIEVE THE GUARANTEE! I was told after when I tried to follow up regarding getting my money back, that even though I paid 1400+ for record expungment services, I was actually paying for probation termination and that is not covered by their guarantee. Even though their contract says nothing of the sort.They word smith-ed their contract to purposely mislead people to think they are safe.

I followed all of their instructions to a "T" and was ensured this would work and when it didn't they stuck me with the bill anyway. Terrible customer service. YOU GET WHAT YOU PAY FOR. DO NOT LET ANY ONE YOU KNOW USE THEM UNLESS YOU WANT TO BE KEPT IN THE DARK AND GET NO REFUND IF THEY FAIL.

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6:18 pm EDT
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RecordGone.com RIP OFF

Last year I paid this company 595.00 to expunge a misdemeanor. When I hired them I told them the facts of the case. and the date of
the charge.
They assured me they could get my record expunged in 6 months. However, It is over one year later and my record is still
Record NOT Gone because of the origional date of the ticket. They should have known this when I first contacted them.
They just wanted my money.
6 months later, they told me I had to wait till March this year. I did.
I recently contacted them and they told me that their fees have gone up to 695.00 and now it takes 9 months to expunge.
So now they want an extra 100.00 bucks to take longer, to do the job they should have done right the first time.
I do not reccommed these people. Do it yourself. Google expungements and you will find the answers and
save money.

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TSmoke
Amarillo, US
Apr 22, 2011 8:20 pm EDT
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I don't know how the laws are in CA but in TX to get any part of a criminal record expunged an attorney goes before a judge and tries to convince the judge that the record should be expunged. If the judge agrees, he or she signs a court order ordering the expungement and sends that to the municipality that originally arrested the person. After that court order is received, that agency can expunge the record.

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8:11 pm EST
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RecordGone.com GREAT SERVICE

I’ve been meaning to review this company for a while now, and I can openly say, “YES, THEY ARE PERFECTLY SAFE AND RELIABLE!” How do I know this? Well, lets say I know someone that used their services, and they were really happy with them. All jokes aside, they are really good company, and they offer professional help for less money. If you use them, your case will be handled by an experienced lawyer (not some paralegal), and it will cost you virtually nothing compared to the traditional lawyer fees (believe me I spent days trying to find better deal). Occasionally you will come across some negative reviews about this company, but bear in mind that these reviews are usually written by their competitors who want piece of their business, since Recordgone.com is the nation's leading criminal record clearing law firm.
So if you ask me, just go with them. You will see, they wont disappoint!

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Shannon36535
Foley, US
Feb 23, 2011 9:32 pm EST

And im thinking you probably work for them and trying to boost the reputation of the company since you cant say that you actually did any business with them yourself although you started out that " a friend " did business with them, then it was you looking for better rates... Try again dear. If it is on your criminal record, it needs to stay there.

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10:13 pm EDT
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RecordGone.com Recordgone.com excellent deal and service

RECORDGONE.COM

First, I would like to extend my immense gratitude to RecordGone.com (Mathew Higbee's office) for the great work done on my case, which led to the Court siding with me despite objections by the district attorney. Justice has been served, after being arrested for a crime I never committed. Now, I can leave this behind me and move on with my life with peace of mind.

Thank you Recordgone.com!

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10:43 pm EDT
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RecordGone.com - Scam

I believe recordgone is a big scam. I paid up front for their service to get them to expunge a previous infraction. It took them months to even acknowledge me and then the only thing they ever said to me after I input all my information to their website was my case was denied. Then they asked me if I would pay them more money to re-file. When I asked why my...

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6:40 pm EST
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RecordGone.com NOT a scam

I cannot believe that people are complaining about this website. They were exteemly helpful and got my record removed faster than other attorney's charging waaay more said was possible. The only explaination I can think of why other's are complainging is because they were either not eligible for the service or they are actually a competing company who wants them to lose business by posting false reports.

I got my felony record expunged in Texas for under $1000 by recordgone.com in only 2 months.

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11:50 pm EST
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RecordGone.com Great RecordGonecom

I am very satisfied with RecordGone.com. I used RecordGone.com to expunge my criminal record. The attorneys were very professional and the case manager was excellent. RecordGone.com charged me only $495 and they had my record expunged in less time than they originally quoted.

I could not believe how quick and painless it was. Incidentally, I contacted 3 other lawyers before hiring RecordGone.com, all three quoted me about $750 more and did not have the solid reputation that RecordGone has.

I highly recommend RecordGone.com. They do not disappoint.

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NO Nonn
, US
Mar 01, 2010 11:10 am EST

Record gone is a scam! Took me f0r 1500. After 3 months I am still waiting for the lawyer to do one piece of work. You will never meet your lawyer. The only contact you will have is by email with a secretary. They advise you to not call. Only communicate by email. I will admit they are prompt on responding. Yet, they don't help you. They simply delay until it gets to the point were they have you committed to the entire fee. If you sign up with record gone expect to just burn your money. They are not interested in serving you. They only want you to sign up so they can get your money. I have finally hired a new lawyer and after three days my new lawyer has already filed my expungement. Unlike recordgone they took 3 months to do nothing but assure there fee. ITs a scam People SCAM!

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HendyCab
Boise, US
Dec 10, 2009 12:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

RECORDGONE.COM trust link review image showing 5 stars.

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HendyCab
Boise, US
Dec 10, 2009 12:23 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I tried to post this screenshot that shows RecordGone.com has an A rating. One more attempt. I will also see if I can post RecordGone.com's trust link rating.

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HendyCab
Boise, US
Dec 10, 2009 10:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

RecordGone.com is great law firm that is totally committed to the success of their clients. There are a couple of negative things posted about internet, however, they are clearly written by a competitor because they are all on sites that do not verify if the person is a customer of RecordGone.com.

I checked two companies that actually verify positive and negative comments, BBB and TrustLink. The BBB gave RecordGone.com an A and TrustLink users gave them 5 of 5 stars.

A person should have nothing but total confidence in RecordGone.com

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3:42 pm EST
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RecordGone.com Great Service No Complaint

Recordgone.com did a GREAT JOB! From start to finish. Seeing their A rating from the Better Business Bureau and verifying their licenses gave me confidence to sign-up. Once I did, Recordgone.com's professionalism and online client managment page was amazing. My attorney and case manager kept me informed the entire process. I am a very happy Recordgone.com customer.

Thank you RecordGone.com. I have no complaints.

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David Johanson
Irvine, US
Jan 15, 2010 6:33 pm EST

Same here, thanks recordgone!

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1:13 pm EST
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RecordGone.com - No Complaints - RecordGone.com &A& Rating

RecordGone.com has successfully handled thousands of cases and has zero complaints with any state bar association. They also have an "A" rating from the Better Business Bureau. See RecordGone.com's spotless reputation with state bar at: http://members.calbar.ca.gov/search/member_detail.aspx?x=241380 See RecordGone.com's Better Business Bureau "A" rating...

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5:22 am EST
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RecordGone.com - Online scam

I was promised to get an expungement from this 'so-called' law firm. I have yet to hear anything back from them about my case and it's been 4 months!!! I find it funny how they were listing these other companies as frauds and scams, yet they are the ones charging more, and not doing anything!! Do not use RecordGone - They said on their website that they...

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Phone numbers

1877 573 7273 +1 (602) 490-0725 More phone numbers

Website

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