Complaint Rating:

Company information:
Mattress Warehouse
Richmond, Virginia
United States
Phone: 804 378 7034
sleephappens.com

The mattress and box springs were purchased on 8-28-07. As it is not used all of the time, we did not notice that the underside was not finished off so it could not be turned. Although it has not been used very often, it is wearing and very uncomfortable. I called the store and was told mattress companies were no longer finishing mattresses on the sides and bottom. I firmly believe this is the promotional set we saw in the store but we ugraded to a more expensive, nicer set. For $502.78 for a twin mattress, we should have a decent mattress! If Mattress Warehouse does not do something to correct this problem, we fully intend to report this problem to the Better Business Bureau and every comsumer site we can find. I thought Sealy was a good company, this is most certainly not a good mattress!