Complaint Rating:

I ordered 2 series - Ally McBeal and Judging Amy. Both sets had at least 7 defective DVD's in that they were either incomplete or would stall in the middle of them. Both also had Commercials on them. I contacted the customer service department and have been promised for 6 months now that they would send me replacements. I have asked where to send the DVD's since I no longer want to wait for the new ones. All they do is send me an email apologizing for my inconvenience and then say that they'll be shipping the new DVD's along right away.

Here's the latest email response from them I just received today.

Dear debra walter,

We apologize for the inconvenience. We will follow this to our manufacturer and guarantee that you will receiving your replacement set in a soonest time as possible. Again our apology for the delay of receiving your replacement set.

Beware people!

Thank you,
Marycris