Complaint Rating:

I have a similar experience to others regarding the ATT rebate program and line. I sent my rebate in on 2/7/07. I checked up on 3-31-07 at attequipmebtrebate.com for the status (to be sure my form was received). The System could not find my status but provided a number to call. I called the 800-228-5015 number to obtain the status. A polite person checked my rebate and said she could see the paperwork had been received but "for some reason it hasn't been processed. It should have been, and I'll have it escalate this" She did, and offered me a confirmation number. Its a good thing she did, because it wasn't visible on 3/21 when I called until I offered the conf. number...upon which I found the status hadn't changed. It was still waiting for AT&T... This is escalated status? The gent had no explanation and said it should be resolved shortly. "But what if it isn't" I asked. He said to wait about 4-6 weeks.
I did call back about 6 weeks later, and found the status still hadn't changed!!! They couldn't explain why, but... be sure to check back and ATT would get back to them any time. May I speak to a manager? "There's none here tonight".
I resolved that if I did not have my check by the next call I would request help from the Atty General and my own attorney.

Tonight (6-27) I checked the web again, still found no record of my claim, but when I called...I was informed that my check had been mailed on 5-24-07. After confirming the envelope would have the ATT logo on it and confirming my address I was told that "the check would be reissued". How long will it take? I asked "4 to 6 weeks" he said. "Will it be here by then"? "Yes". But what if it isn't? I replied... then call us back. Is your manager there tonight?... No but there will be one here tomorrow? Thanks, I said... nothing personal, but the next call will be to my attorney. Please make a record of that for me.

...be careful with ATT. Their third party phone center has very limited authority, and the bumbling that results in the same behaviors as real scam-sters.