Complaint Rating:

Company information:
Sears
Springfield, Oregon
United States

I see that I am not the only one that is totally disgusted with Sears' rebate policies. We made our first major appliance purchase (washer/dryer) last fall after much shopping and research. We were supposed to get 10% cash back and no payments for one year. I was handed a confusing packet of paperwork that included some rebate forms and tax rebate info. I was lulled into thinking I could handle the paperwork after the holidays since I wouldn't be paying anything for a year. BIG mistake! I fell into Sears' trap! I didn't submit the paperwork within the 30 DAYS that they allowed (an unheard of deadline in rebates!!!)

Basically, this is a tricky way to get people in their store with a sales price that they frequently do not have to honor because I suspect many customers don't jump through all the paperwork hoops. Nice! I'm taking this to the media because I think it is a major scam by what I previously thought was a reputable company!! And like others, I will never purchase again from Sears!