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We owned a triennial floating gold week with a developer week. Our old contract listed a week number and said 'Gold" but we could book any time a unit was available. Phil Lucchese explained we could upgrade to a week a year, sell our developer week each year to a booking company and that would cover our Owner's Fee. He said booking company was really interested in buying developer weeks during the summer. He said we could book our week almost anytime except during April when the PGA tournament was going on and during the peak summer months. He said we could stay at any of the properties and talked about each one. We were staying at Island Links at the time and he said the next time we booked we might want to look at the newer units at Islands Links that had a screen porch. He also used the Owners Fee amount for Island Links during all of his explanations. He said there was a lot of demand for the cottages at another location. He did not mention that being put down for a week 8 bronze on the contract would make any difference when we could book. We have now learned we can only book weeks 1-8 and weeks 48-50 and only at Coral Reef. The Coral Reel Owner's Fee is higher than the Island Links fee that he kept talking about. No wonder this company had such a bad rating with the BBB and there have been prior lawsuits. My suggestion is to never do business with this company. When you call and ask question all the smiles and friendliness goes out the window.
The complaint has been investigated and resolved to the customer’s satisfaction.
Has anybody ever taken them to court? There should be a strong case for some young eager lawyer.
Wow. All of these stories, down to the salesman name, sound identical to our story. Developer weeks and a promise of being able to use these weeks or sell them being the most pervasive. We were also told we were getting a 3 bedroom unit that turned out to be a 2 bedroom unit. I've seen there are massive numbers of lawsuits against Coral Reef and REBA Management. Seems that REBA Mgmt owes a lot to dissatisfied buyers and that Phil Luchese should be personally prosecuted for fraud.
It is 2015 and the same things are still going on. Letters and emails to the president who seems to be a phantom figure or is hiding in Switzerland are going unanswered. Their method of operation is well rehearsed and identical in each of the complaints. They are scam artist to the highest degree! What is most worrisome is that this has been going on for years and nobody in power, municipal, state or federal has done anything to shut them down. Very sad!
My story is almost identical. What can I do?
Sbsk1@yahoo.com
We had no idea how dishonest the sales staff could be at Coral Sands. We purchased a floating week in 2011 and found out we didn't have enough points to get a unit when we wanted it. So we upgraded in September, 2012 after telling Phil Lucchese that we wanted to come every year at the same time for our family reunion. What he sold us was a triennial deal, which he did not explain. We thought it was dues every 3 years. He assured us this would allow us to come yearly, and that we could let them have our developer week for $1, 700 per year. He even said he would make next year's reservation for us, but we now know he didn't and couldn't because there are not enough points. Have called him and owner services and emailed both, but no response yet. Now we have a bill for maintenance fees for approximately $1, 000 that will be late after 1/15! I feel like we are throwing good money after bad, but what else can we do?
Coral Resorts are full of smiles but they are full of b.s. They lie to you when they sell you the timeshares cause once you buy it you are stuck. Than they smile and polite in your face but talk and gossip behind your back. They are unprofessional and I am surprise that they are a gold crown company with their many mishaps. You would think a company that small would have their staff more in control but they don't. I actually heard the front desk talk about guests when they thought no one was around. It's sad and disrespectful of them to do something like that but they do. The front desk isn't "rude" but they aren't that friendlily for them to be the first and last people you see when you check in and out. One girl Anna is so fake with her smile that it is annoying and if they hired her after she was an intern their than they will hire anyone who is fake. Like Susana who you only see at the welcome breakfast with her fake smile and lies also. Asked her about warming up the pool and she said she would get that done and it never happened and when I asked her about it when my week was up she said that she couldn't do anything about it that is was on a timer etc but than I heard her tell someone else that she would get it taking care of but I was told it was on a timer. So this company is full of lies and deceit. Trust no one when you use this company because Reba management is a scam and its being going on for over 20 years. WATCH OUT PEOPLE...BE WARNED
Coral Resorts timeshares are a rip off. No wonder they have an "F" rating with the Better Business Bureau. We were also LIED to regarding the developers week. We were told that each January we would receive a check for about $1700 for the sale of our developers week. When January came and went and no check was received we called Coral Resorts who gave us the number for Resort Solutions Inc. who charged us $240 to list the developers week for sale. Of course, it never sold. I called the salesman Sydney
who sold us the timeshare and asked him why he lied and he conveniently told us that
the policy changed just after we bought the timeshare and we would no longer receive a check in January as promised. What a LIE! This company is ruthless. They lie to honest vacationeers. I can't believe the State of SC allows such deceptive practices!
We dealt with the same guy and he totally got us signed up for a worse time to vacation than we had before too - we purchased a floating week thru Coral Reef on Ebay and got a great deal, he told us if we traded that in, paid a little more we could vacation anytime except peak summer which we weren't concerned about. Now we can only use the weeks you mentioned - who wants to be in Hilton Head in January and February when it is cool or the end of the year? He completely misrepresented all of it to us and we are very informed on the timeshare deal - he LIED about all of it and did the same about selling our builder/developer weeks and that is just a scam - you can't get any money from those, let alone to put towards the cost of what we purchased. Now we are stuck with a week that RCI doesn't even say has enough trading power for us to come during our spring break and we may never use it - soooo annoyed!