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Realtor.com review: the biggest scam website ever! 63

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12:06 pm EDT
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I contacted realtor.com for "leads", which is what they really sell. If you're ever stupid enough to post your real information on that website, you will receive tons of calls from realtors, because they sell your info. Actually, the higher the price range you're looking at, the more expensive you are, as a lead. I signed up to receive "leads" in a certain zip code, where homes start at $800, 000 to millions and condos start in the $400, 000's, with only one exception: a freakin' time share at $50, 000. Over a period of 6 weeks i received 24 leads, 22 of them inquiring about the time share! I asked them how these things are distributed and they said "by algorithm", computer does it. Total bs, there's no way i've been selected 22 times in a row by this thing for the $50, 000 inquiries, where hundreds of other listings are much higher priced! Bottom line, they also lied about my having a "contract for 6 months" with them, where i've never signed anything with them. They kept charging my credit card, even after i told them to stop. Here's the kicker: i called bank of america to "cease and desist" this activity, it turns out they can't. Because they don't have any knowledge of your conversations with the sales rep at realtor.com. So in their opinion, you paid $24 per lead, they gave you leads. There's no documentation that you signed up for high end leads over $800, 000 and you got 22 of them for $50, 000. You paid for leads, you got leads! Over all, realtor.com is the biggest piece of ### in this business and people need to know this. Go ahead and sign up with a local re company website and you'll deal with a real person, not a scam making machine!

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63 comments
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anthony maglio
, US
Jan 14, 2018 5:38 pm EST

Realtor has been a terrible experience. They send me "leads", but the leads never respond to my calls, emails or tests. They evidently plant these bogus leads to make it appear they are fulfilling their contractual obligation. The Better Business bureau needs to hear about this. We hard-working Realtors are being scammed, and we probably have a good class action lawsuit.
To be fair, I had the same experience with Zillow. 2 years paying them and not a single "lead" panned out. The funny thing is that the Realtor.com salesperson told mem their leads were much better quality than Zillow. Fool me once, twice, three times. I'm done with internet leads.

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realtorTX
, US
Aug 21, 2017 4:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried REALTOR.com twice. My latest adventure was when I was offered another zip code with better leads with an increased cost. I was led to believe that the new agreement would supersede the previous agreement. That was not the case. The leads I started receiving were not even in my area. Some were 50-75 miles away and the others were at the low end of the price spectrum. After they billed me a ridiculous amount I called and inquired about the charges. Their response was all I would need to do is sell 1 property to pay for the charges. I told them I was not in this business to support them. They told me I would have to talk to billing. Billing told me too bad, I had an agreement. You do not sign anything with them. They email you a statement and if you open the email and do not disagree within 3 days you automatically agree to their terms. I had to cancel my credit card to stop the charges. This company practices fraud and deception. They lie to get you to sign up to spend more $$. I think NAR sold us realtors out when they sold realtor.com. If I could I would make them take the word REALTOR out of their name.

Former#employee
Former#employee
, US
Aug 21, 2017 4:34 pm EDT
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Replying to comment of realtorTX

Hello, there. Instant message me your contact information so I can connect you with my attorney. This IS time sensitive so, hope to hear from you soon.

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realtorTX
, US
Aug 21, 2017 5:28 pm EDT
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Another point is the term "realtor" is a registered trademark of NAR. Is NAR permitting .com to use the registered trademark?

Former#employee
Former#employee
, US
Aug 21, 2017 5:50 pm EDT
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Replying to comment of realtorTX

Yes. From my experience working on the sales floor, I HAVE to think they just don't know about the lies & fraudulent activity.

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realtorTX
, US
Aug 21, 2017 7:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

try /link removed/ and www.activerain.com

Former#employee
Former#employee
, US
Jul 25, 2017 9:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

THIS IS SO SERIOUS AND VERY EXCITING! Hello, there. My name is Brian. I was terminated from Realtor.com this past March. The 'real' reason they fired me was because I refused to participate in the unethical sales tactics and illegal activity which is all centered around making the next level in your monthly compensation plan. I have a law firm who has picked up my wrongful termination case. It is very strong and mediation is set for this November. There are illegal & unethical business practices claims as well. Will you PLEASE HELP me as I gather dozens of agents across the country to unite in putting an end to the culture on the sales floor? As soon as management heard me on the phone agreeing with an agent that the leads she was getting were horrible my lead flow was cut off. In a matter of months I went from making over $10k/mo to $2, 500/mo. They REALLY screwed up in the way they let me go and all stars are aligning for a CHANCE TO STOP THE LIES!
Warmly,
Brian

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realtorTX
, US
Aug 21, 2017 4:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm with you. realtorTX

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Howard Tsang
, US
Jul 18, 2017 11:56 pm EDT

I too was mislead by Realtor.com! Their salesperson Daniel Castor called me and signed me up in May. I was told that I was going to get an average of 10 leads a month. Well the first month I received 8 leads, some of which are duplicates. The month of June only 4 leads and this month only 4 leads. When I asked if I was locked in for 12 months he basically said "no." Now when I tried to cancel I'm being told that I am in a 12 month contract by someone in the Thousand Oaks office. Daniel called to check up and I explained how unhappy I was with the lead quality and amount received. Of course he said he will look into it and make sure they are better quality. Now he won't even return my calls. This is a shame that our own National Association Realtor is ripping off its members. I'm ready to report this to the BBB and check with a lawyer about a lawsuit. It may end up being a class action suit with all the complaints I see here. Wonder where is there code of ethics. Hypocrites!

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Smrealtor
, US
Apr 23, 2017 6:50 am EDT
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I too was "taken" by a smooth talking salesman who promised me the world in terms of lead generation and quickly saw it was a scam. This was the worst career investment ever and I caution anyone thinking of doing business with realtor.com to run the other way. Everything they say and do are lies

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Speeding Tickets
, US
Mar 12, 2017 2:33 pm EDT

We paid $1000 per month for exclusive leads and caught realtor.com sharing our leads with other brokers. We did a charge back and shut them down our first month. They admitted there was a glitch. I really wanted this to work too, now I can't trust them.

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Debbie Flora
, US
Aug 04, 2016 12:36 pm EDT

Realtor.com is such a SCAM! Do not sign up with them or give them any money. I am a Realtor in Central Florida. In May I received a call from a slick talking, pushy sales guy named Mark who tried really hard to get me to sign up for zip codes near me that would get me great leads for 12 months. After going round and round for several minutes I told Mark there was no way I was agreeing to a year contract with him. He stated "well, we do our billing monthly so you're paying by the month". I asked "so does that mean I can cancel after any month?". YES he said. So after receiving crap leads for $35, 000 to $80, 000 buyers for the month of June, I called to cancel. I made my first call to cancel on June 25, 2016. Here it is August 4, 2016 and they still have not cancelled my membership. I keep getting billed 238.66 every month. Finally called AM EX today since that's how I was paying and informed them I have 6 weeks of documentation on where I've been tying to cancel this service based on what Mark told me in the beginning. AM EX blocked Realtor.com from billing me any further. I bet NOW they start calling me! PLEASE DO NOT WASTE YOUR MONEY. THIS HAS BEEN AN ENRAGING AND FRUSTRATING EXPERIENCE.

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hrfody
, US
Jul 24, 2016 2:23 pm EDT
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Same thing happened to me. Never received the leads. My contract expires in a few days. During the last 5 months I have repeatedly complained to Realtor.com. Bottom line is they DO NOT refund money or release you from the contract early. Doesn't matter if they don't meet their side of the agreement. If you cancel during the year, you still pay. you just don't get the few leads you've paid for.

I've filed a complaint with the California Attorney General's office. Here's the link:
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

I've discovered several complaints saying the same thing. Realtor.com takes your money and doesn't deliver the leads. If we all complain to the AG maybe they will see there is a problem and investigate. The address I put on the form is Move Inc's corporate office:
3315 Scott Blvd., Santa Clara, CA 95054

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LDS51
, US
Apr 25, 2016 6:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

DO NOT give these THIEVES your credit card information!
I was forced to call my credit card company and they stopped any further charges from going through.
That was in FEB...this month...in April ALONE
they CONTINUED TO TRY TO SUBMIT CHARGES on the following dates:
4/19, 4/20, 421, 4/22, 4/23, 4/24 and 4/25th ( which is today)!
***** Call your credit card company to stop all future charges*****
...do NOT believe them when they tell you your account has been cancelled... !

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Realtor.comtookadvantage
, US
Mar 09, 2016 2:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Same here! I wish I had googled them before signing up. If I had seen this there is no way I would have EVER agreed. I was very hesitant and asked is this something I can cancel at any time. The liar of a salesman said yes. The leads I have received are total crap! They prey on new realtors because of that lovely old saying, "In order to make money you need to spend money." Realtor.com is a complete and utter scam! I am disgusted with them. I don't want to screw up my credit so I am stuck paying for their crap leads until September of 2016. REALTOR BEWARE! DO NOT TRUST REALTOR.COM THEY WILL SAY ANYTHING TO GET A SALE AND THEY ARE ALWAYS LYING!
Shame!

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Shawn Esgate
, US
Feb 24, 2016 1:29 pm EST

Let me count the ways in which this company Realtor.Com/Move.Com are ripping off agents. They promise you a specific # of leads and then when they do not perform on their contract agreement, they do not return your calls. When you do get in touch with the salesperson or CSR rep, they do nothing but deflect, completely dismissive and often times belittle you for having the gall to complain. Look, all anyone asks for is that if you promise me say 60 leads in a certain zip over 12-months, that you deliver on it. If you give me what I pay for, then I have nothing to complain about. What a novel concept. However When I only have 15 out of 60-72 leads halfway thru my annual program and I call to ask where all the promised leads are, they continually lie and say 'they are coming with the busy season'. As if the program that has given me 2 leads a month is all of a sudden going to be giving me 8 leads per month to meet the promised total? Yeah, not. On top of that, my sales person Jesse McGough is a complete [censored]bag who essentially told me that I am not spending enough money ($500/mo) in order to realize any ROI. I just need to spend more! What a fantastic way to endear yourself to your clients - tell them they don't have enough money. But yet, he sold me a package he later admitted to be ineffective. I will be pursuing a lawsuit against Realtor.com for fraud. I encourage any other Realtors who have had similar experiences with this sham of a company to contact me directly at shawnesgate@gmail.com and perhaps we can work towards a bigger class-action lawsuit. NAR should be ashamed of themselves for promoting this company as a resource to its members and perhaps they should be included in the class action as well for helping to promote fraud upon their members.

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Reviewer28272
,
Jan 19, 2016 11:05 am EST

Promised 3-4 leads per month. Got 2 crappy leads and one maybe lead in $50, 000 range. In 3 or so months! Won't give back money or cancel.

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Douglas Kelly
, US
Dec 21, 2015 9:51 am EST

After listening to multiple sales pitches from Realtor.com I decided to sign up for their lead program. For my investment the promise was an average of (4) leads per/week. It never happened. I have had an ongoing discussion with John Montaque Region Sales John.Montaque@realtor.com manager for months only to be dragged along with promises not delivered on. Realtor.com has gotten one thing correct. They have not missed for one minute taking the monthly payment (almost $400.00) I agreed to. What they have missed is delivering ongoing quality leads. When asked where the leads are they tell you they can't control when people go to their site. They seem to have enough data for sales to guarantee an average of 4 leads per/week. They even continue to sell additional leads in the same Zip code when only delivering about 30% of my contract. REALTORS BEWARE. THE LEADS MIGHT BE GOOD WHEN YOU GET THEM BIT YOU WON'T GET WHAT YOU PAID FOR. Realtor.com works like a medical plan. They hope you will die before you can collect.

Please cut and Paste the email for John and send Realtor.com a thank you for taking advantage of all of us. John.Montaque@realtor.com

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anthony maglio
, US
Jan 14, 2018 5:55 pm EST

John, see my post below. I research the properties the bogus leads ask about, call, email and text with absolutely no response. To be fair, this is no worse than Zillow. I poured money into their scam for 2 years until Realtor.com assured me their leads were better quality than Zillow. I must be really stupid to throw good money after bad. Oh by the way, if you do one deal you pay for several years of marketing expense. Have you heard that one before?

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MeikeB
, US
Dec 03, 2015 10:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

I experienced the exact same thing as mentioned below with the lead generation of Realtor.com and filed a complaint at the attorney General in CA and OR! Don't hesitate to do the same!

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Alex Baglioni
, US
Nov 20, 2015 4:03 pm EST

Beware of their monotone put you to sleep reading of the terms. They have been withdrawing funds from my account without my consent - $2, 295.75 in five $459.15 withdrawals.

A salesperson named Ali Hosseini contacted me about a lead generation service for realtors. He sounded very good and I consented to give them a try for a month. I gave him my debit card in exchange of 8 leads that I was going to receive for the month. Shortly after I did not receive any leads and I started contacting the salesperson and
realtor.com to no avail. Despite to not having a contract, the billing kept on recurring and the amount of leads promised not delivered. It was a scam.

An "Account Specialist" named Joe Brown contacted me told me that I signed a 12 month contract which I never did and that they are not obligated to give me any number of leads - just leads. He said he could not credit me for the lack of leads, and that the billing will continue. I had to call my credit card and close it, and dispute the charges. Unfortunately they can only go 3 billing cycles back.

Overall, I received 22 leads in a 5 month period. I was paying for 40 and I should have received 40. They refused to credit me any money, and refused to discontinue charging my credit card.

The qualify of the leads was horrendous. They may be inclined to tell you that the agents that complain are not good agents. I have been the #1 RE/MAX agent in Florida in 2010 and 2014, and #1 in Broward County for 2012. I am a pretty good agent however, I did not even meet a single prospect let alone close one.

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billarn
, US
Nov 05, 2015 2:27 pm EST
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I signed up with Realtor.com in July and was told I could expect 36-48 leads over the year for each zip code purchased. about 280 a month. Since I signed up, I have received 14 leads in 3 and half months that were not realtors. I spoke with their "customer retention manager" I think his name was Anwar or something like that and told him I want to cancel my account. He became belligerent and told me he would not do anything of the kind. When I asked for his supervisor I was told by him that he was in charge. Evidently the Realor.com customer retention department is designed to intimidate, tell half truths and to keep you money coming in at all costs. IF YOU ARE REALTOR, DON'T SIGN UP WITH THESE GUYS, THEY WILL STEAL YOUR MONEY AND THEN TRY TO JUSTIFY THEIR PERFORMANCE. Can't see how they survive except through gullible people like me.
Bill Arndt
Naples Florida

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chrissellshomes
, US
Oct 19, 2015 11:16 am EDT

Like all of the above reviews, it is clearly evident that Realtor.com does a bait and switch. They tell you over the phone that with the two zip codes that you purchased, you will receive 10-12 leads a month. Then when you explain to then that you have only received four leads over a two month period =, one of which was interested in renting a house and not buying that it is not in fact set up on a monthly basis but on a yearly basis. They now have flip-flopped and said, "no you will get between 84 and 96 leads in a year." So for the system to work correctly, you need to wait the full year and then see how the program has performed. But by then they already have your $2, 500 and you are free to not renew. The problem is, as mentioned many times above, the leads never come and when you do in fact get a lead, there is a zero contact ratio after calling and emailing. They never let you cancel and you never get to talk to the person who signed you up, they just all say, "well I can't speak for so and so" but let me give you some free areas to generate more leads. You then give in and take the bait, and low and behold, one more month of no leads. No you call back to cancel and they say, oh, we can't do that, we need to wait and see how this program performs, even though they admit that the program is not performing. It is an awfully run program, with no follow-up or customer service. Where else in business can you not cancel something that is not what you ordered. It is like ordering a steak and getting chicken, then the server says, well just try the chicken, I know you ordered the steak, but see if you like the chicken, because we can't give you any money back. A scam of all scams, and if there are any Tort lawyers out there this could be a great case for them, because it sounds like they give many hard working realtors the same run around.

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Betsy Horowitz
, US
Oct 04, 2015 10:06 am EDT

10/4/15

I tried them for one year. In theory, buyers on Realtor.com interested in a particular property ask for more information via email. Realtor.com forwards it to one of the agents in the queue who purchased this zip code who should contact the buyer within minutes. I always contacted the buyer within minutes. Realtor.com sent me about 3 or 4 leads a week.

MY EXPERIENCE:
98% of the time buyers would NOT answer the phone, nor would they would return a phone call or email.

Of the people I spoke to, the vast majority were just 'lookey-loos' attracted by an impossibly low price; my area has many country clubs with required membership equity of anywhere form $40k-$100k (plus annual fees of over $25k) so many beautiful homes are languishing on the market at ridiculously low prices.

In addition, I was receiving leads from other realtors who were also advertising with Realtor.com and, in this way moved themselves forward in the queue for referrals (the minute one gets a referral, they would submit a request for info on a property- often their own listings!)

At the end of the term I advised my customer rep that I was not renewing. From that moment on (even though I had another MONTH left on my subscription) I didn't receive another lead (as bad as they were).

You've been advised.

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RobaloDave
, US
Sep 01, 2015 1:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up in January 2015 at $360.00 per month, I was not going to give them any credit card information. I received lots of leads but possibly 2 people I actually spoke to on the phone. Never closed a single deal, stopped receiving leads after 3 months since I didn't pay them but they keep sending me invoices every month and no someone from Delaware #[protected] called me today telling me I owe $3200.00, haha, never going to get it buddy, I will gladly pay them for 3 months worth of leads even though nothing panned out. I am tired of these companies promising you the world with there great videos of other agents killing it with the leads they receive. The only problem is they don't work in all markets, Don't sign up is all I can say.

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Todd Sachs
, US
Aug 27, 2015 8:16 pm EDT

They are screwing me out of $1000.00 per month. Very few leads (maybe 6 in 4 months), and the leads are poor qualifications. AVOID this company with all regards. Todd Sachs - Realtor, Berkshire Hathaway HomeServices Homesale Realty.

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NancyD.
Sarasota, US
Jul 13, 2015 1:50 pm EDT

I wish I had found this site before I signed up with Realtor.com's CoBroke program. It's more like GOBroke, paying for a service you get nothing out of. The salesperson was pushy and promised way more leads than I've gotten. She also told me they'd be serious leads because they don't have a forced sign-up. The FOUR leads I've received in two months since I signed up have all been crap - low end, bad phones or emails, looky-loos. I'm stuck for a year with not much hope of getting out of the agreement, so I supposed I'll have to resign myself to giving a big charitable donation to Realtor.com. Learn from my mistake - save your money. I'd heard terrible things about other sites like Zillow and Trulia, but I thought Realtor.com would be different. It's not. They're all rip-offs.

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Lirekane
, US
Jan 25, 2013 12:46 pm EST

Many old listings stay for long. Estimated value is not even close to real market values. Don't bother using it.

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cantheyallbebad
Galloway Township, US
May 17, 2015 4:09 am EDT

Realtor.com got me to sign up for leads also. Their sales rep. called a least ten times to get me to sign and promised the world. I made her send me info for what i was signing up for. She sent the legal doc about basically when you agree you have 3 days to cancel. I again ask her to write what she was saying. She sent an email saying i would get 6 months for price of 6, free banner space... After the first month of 3 leads which lead to laughs and hang ups i was done and too wanted out.
Called realtor.com, lady who signed me disappeared? New rep laughed at me and told me i'm paying for all 6 months. Called CC company realtor.com just sent letter that after 3 days it' can't be terminated. After a few months of fighting i found the email that said i'd be paying for 5 and getting 6 months. Sent to CC company. Poof full refund and of abusive relationship with realtor.com

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California Broker
San Diego, US
Dec 19, 2010 6:14 pm EST

Received numerous calls from kyle suffolk [protected] who had been giving me the real sales pitch on realtor.com "buyer's assist" - "search assist" for $99. 00 per month / 12 month commitment, i would be receiving 10 - 15 real estate buyer leads from this firm. Since i have signed up i received 1 lead that wasn't even in my service area or zip code territory. It has been a huge waste of money and my messages to kyle suffolk and realtor.com have been dismissed. If you are a realtor and realtor.com starts soliciting your business, i would suggest that you hang up.
This is the biggest waste of $1, 188 of my career. It's hard to believe that this firm would try to take advantage of me, a realtor. It was only later, that i realized that many other realtors nationwide have been ripped - off by this same firm and this bogus lead generation program. After reading all the complaints in this firm, it is clear that realtor.com has been using misleading advertising to realtors in order to generate revenue for quite sometime now.
Email address of kyle suffolk [protected] at realtor.com:
Kyle. Suffolk@realtor.com
- in case this snake oil salesperson contacts you!

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phyllisk
winter springs, US
Mar 23, 2010 2:46 pm EDT

I am so disgusted with realtor.com. I had a very smooth salesperson contact me 4 months ago about a new lead generation system they were starting. He explained i would have shared exclusitivity with one other agent for a top zip code in orlando. Now mind you i work with lead generation systems so i know they take a lot of work. Well its been four months (At $99 per month) and i have received 12 leads. This zip is in downtown orlando mind you.

Every lead is what i call a dead lead. Not one person has replied to an email and when i have set up searches the lead cancels out right away. I feel so strongly that this is a scam that i get up in every board class and announce to everyone the issues i have with this company.

I still get to enjoy handing them over another 800. 00 for this awful service.

When i contacted them at first i was told they were working out the kinks in the new system. I told them i don't want to be a guniea pig. I want out and i might come back when it is everything the salespeopson said it was. They said ok let me transfer you to the cancellation dept. Then the cancellation dept said they don't have any issues and they could cancel me if i pay the balance in full say what ?

Today when i called the lady manager named kelly wilkerson said well i should have never listened to the salesperson as thats their job. . . That i should have called in and asked customer service their thoughts before i signed up. I told her i am confused. . I am a salesperson but as a realtor i must be honest. . . I guess realtor.com doesn't have to be honest according to her.

Sorry to ramble, i just work so very hard for every penny and this is just a scam as far as i am concerned.

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Jacky
, US
Feb 15, 2010 12:16 pm EST

This guy is a scam artist. Don't do any kind of business with him.

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Karen Ph.
San Diego, US
Nov 19, 2014 7:35 pm EST

I had a smooth talking salesman contact me about an exclusive lead area in my neighborhood. I asked him if I could try it for a month, then cancel if it didn't work out. It has not been of any value at all, so I called after 3 weeks to cancel. I was told that I could not cancel for 5 more months. I am now having to pay for a valueless system. I caution anyone who thinks about going for this to find some other way of generating leads. This is a waste and a rip off.

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Rob 1
Englewood, US
Oct 30, 2014 2:31 pm EDT
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I experienced the same sales pitch of how the system will work and the type of leads I would receive. After 2 paid months and speaking to all 6 leads I received, the leads all expressed they signed up for information about one property and had no interest in working with a Realtor or even a MLS listing feed. Sales told me this new system was buyers signing up to have a Realtor work with them in finding a home. Which by the way is not what their signup asks the consumer. I called and canceled in September, yesterday I got an email saying my payment was late so I called and told them I canceled. They said I didn't speck to the magic person so I asked to be put through to him. He said his salesmen are the best and they would have never miss led me. My cancellation was denied. There are some great products out there(market leader, house hunt) that take pride in your happiness and success. Makes you wonder if the new owners of Realtor.com will succeed.

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Antok
Weston, US
Oct 08, 2014 5:19 pm EDT

I have the worst experience with realtors.com... they said that I was going to receive 24 leads in 1 month, Once you sing with them, they tell you that those 24 leads are in a period of 6 month.. Are you kidding me. Is $148 for 1 lead in and month?
In my first month I received just 1 lead I had and it was a ghost. I call them and after thousands of calls every day until they answer, they said that I can't cancel the contract. So they can still your money from you...
Is someone try to do something about it?

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Wisetulip
San Francisco, US
Feb 02, 2012 5:58 pm EST
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They are scam artists be careful and do research before you fall pray to their promises

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Frank Shortt
Kissimmee, US
Aug 04, 2014 8:34 am EDT

I agree, i paid out $1200 for nothing but promises. Every time I called to complain I would get a lead 5 minutes later.
I did not receive one lead that went anywhere, most of the time I got no reply at all regardless of how quickly I responded.
Cheats and scammers!

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wynnA
Chicago, US
Jul 28, 2014 5:19 pm EDT

I have been using realtor.com Connection for Co-Broke, the system where you purchase buyer leads by zip code, since April 2013. I will not be renewing any of my contracts and plan to suspend all advertising I have.
How Leads are Counted: Realtor.com will not give me a legitimate answer as to how leads are counted. First, I was told within 30 days the same lead, meaning an individuals contact information, should only count once for all inquiries. Then I was told if this lead makes inquiries on different properties, those inquiries may or may not go to you, the person who initially received the lead, but if they do got you, they are counted as a new lead. (Bob inquiries about 123 Main St and about 456 Main St- Bob now counts as 2 leads, not 1).
Next I am told if a lead inquires about the same property twice that is still counted as two leads. (Bob fills out his contact info on 123 Main Street and submits; then does the exact same thing 1 minute later. Bob now counts as 2 leads).
I have received leads from other real estate agents and from phishing scams. I am just today finding out inquiries from other agents are not supposed to count against me, but they have been. I was told if I received a phishing scam I can forward the email to my rep and he will remove it; I have forwarded to him but the scammer leads have not been removed.
I have been told there is no way they can send me a list of the leads that have counted toward my total. The list I can access online shows many duplicates they are assuring me are only counted once; the people I have spoken to have told me they are looking at “my list” and it is only showing those duplicates as counting once. Yet when I ask if they can send me their version of the list, which only shows leads that have counted, I’m told no. I’m told my only course of action is if at the end of my 6 month contract if I feel I haven’t received the proper number of leads I can bring it to their attention. So... there is no way to know if a duplicate, phishing scam, or any other illegitimate lead is counted other than determining that you have not received the proper number at the end of your contract.
Lead Quality: crap. half never respond. 90+% of the others are not looking seriously, already working with an agent, don’t want to work with an agent, aren’t qualified to buy
Rep: He never answers his phone. I have to leave several voicemails over the course of several days for him to call me back. There have been times I’ve left him 4 voicemails with a question and he never called me back. He called me a week later to try to have me purchase an additional zip code and said “I’ve been meaning to call you…” I have called the general realtor.com number with my questions because he is so unresponsive and am always told I need to call my rep directly with any questions. Recently, while trying to determine with him which leads are counting and which aren’t, my rep told me he didn’t have time to discuss the issue with me any more and hung up.

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Kat1075
Pembroke Pines, US
Jul 22, 2014 8:25 am EDT
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Oh by the way they wanted to charge me $288.00 per month for 6 month for one exclusive zip code. Sales person was pushy and I felt very uncomfortable.

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Kat1075
Pembroke Pines, US
Jul 22, 2014 8:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks for all the info. I almost sign up yesterday. Thanks God I didn't.

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Success Agent
Braintree, US
Jul 09, 2014 10:08 pm EDT

Thank you, thank you, thank you! I almost signed up to receive leads from Realtor.com, but after reviewing these comments I definitely will not. You just saved me $130mo. Thanks!

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Colorado Realtor
Littleton, US
Jul 09, 2014 9:32 am EDT

I wish I had read all of the complaints before I got scammed by Realtor.com. I thought I could trust them since they are associated with the NAR. I was suckered into a low-income area pre-dominated by people who can not speak English. I was told that I would get 20 - 24 quality leads within a 6 month period. One lead had their kid talk to me because they could not speak English and was looking to rent a house. I do not deal with rentals and the property they were inquiring about was for sale not for rent. Another lead was a new agent who wanted to ask me questions about the company I work with. Another lead made an inquiry regarding a property but gave a bogus email address and no phone number. Another was already working with an agent who was having a hard finding her a $150, 000 home that will accept her $100, 000 offer. I tried to get my salesperson to put my account on hold until a desirable zip code became available. He said that he couldn't do that and instead suckered me into a different zip code that was a higher priced area and will cost be an additional $65 per month to the $100 that I am already paying. But he assured me that there definitely will be quality leads generated from this new zip code. NOT. And now that say I am committed for an additional 2 months because of the change. I repeatedly request to see the contract showing that I committed to anything and of course they can not produce it. My card is still being charged and I can't find anywhere online to change my method of payment.

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delmarcoastalproperties
San Diego, US
May 20, 2014 10:28 pm EDT

Is your money trash? If you answer NO then DON'T give it to Realtor.com.
I fell for it beginning of 2014 but before the end of the first month I realized the leads were trash. So I tried to cancel the contract (easy contract done over the phone). I was talked into not cancelling till end of next month. So I was charged another month and more trash leads were sent over to me (4 per month), at anytime of day/night (one was sent at midnight). Leads without phone number and flaky buyer. I had paid extra for higher price range buyer however was given low end "leads". I cancelled my card since I was never given a formal cancellation, and disputed those two months. I lost the dispute. Today I received a communication from my bank with all the paperwork provided by Realtor.com. Remember whoever has more documentation wins a case. They are very slick, make false promises and false advertisement.
I hope you read this postings here before falling for Realtor.com!

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Mike1855
Allentown, US
Dec 14, 2013 5:19 pm EST

I have a lot to say so here I go, I bought 2 areas and so far I gotten around 10 leads since I been using co-broker from realtor.com and all but 1 where junk or aka spam! I'm paying $200 a month for garbage or $1200 in 6 months for LEADS that are either spam or fake. Now with that being said, I truly believe there maybe a couple of bad apples who I don't want to call a Realtor if they are doing this, who maybe FAKE pushing the "Request more info" to get back in front of line to get a lead.Now I said this cause I gotten FAKE leads from same email addresses but each time they used a different first n last name but same email address! Why do I think this is happing, well first of all, you may get 1 or 2 leads per week depends how many areas you buy but in my case I have 2 so I would get 2 leads within 1 week. Now lately I been getting leads from both my areas almost every day and that NEVER has happen before.It also happens in same time frame around evens time like after 6pm and sometimes in the morning around 8-9am.They never leave a phone number! #2, I also think it can be a issue how Realtor.com co-broke works is people send "Request more info" to more than 1 property and they get bunch of agents emailing or calling them about the properties.I know this for a fact because I been told couple times by clients saying they get different agents calling or emailing soon after sending the "Request" button.So overall this system and service is total junk, useless! Being a buyers agent I do buy leads from different providers but co-broke seems to be the WORSE OF ALL OF THEM!

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Ray Minyard
Broken Arrow, US
Jun 15, 2013 11:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yeah, I signed up for the co-broke connection and it's going on three months now. The account advisor that sold me said currently they are getting 24 to 26 leads every 6 months. Well, as of today I have received 6 leads with 4 of them couldn't get any response and the other 2 the credit to bad to buy. So, I have tried them and won't renew my contract. Now, I have spent $600 on bad stuff before but this is my number 1 stinker. I think $50 a lead is very over priced for a internet lead no matter who offers them to you. Oh, by the way...this is my 3rd account manager in the three months with Realtor.com. That says it all!

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Wayne Jack
San Diego, US
May 09, 2013 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I signed up for realtor.com back in March 2013 and the experience has not been a good one. I have dealt with many of the same issues as others here. I believe the leads are for the most part useless. I signed up for 2 spots ($200.00 a month) for a zip code here in San Diego. The account rep I was dealing with was Kathy Barkus. I have reason to believe she has been misleading and lying to me. She claims she contacted a listing agent regarding a pending/sold property that I kept getting leads for and then informed me in writing that the property was available per her conversation with the agent, I have proof of this in an email. I contacted the listing agent myself and the listing agent denies ever speaking with Kathy and most certainly never told her that the property fell out of escrow and was available, in fact the agent told me it was set to close in several days. This is just one example of my bad experience. in addition realtor.com has tried to continue charging my cc account. Fortunately I was out of town for a few days and lost or misplaced my cc card and immediately called the cc company. Its a good thing this happened or there would be additional charges on my card. My understanding is this company cant hold anyone to a contract unless its in writing. I won't ever do business with this company again. I will provide an excellent consumer rights attorney that I have used in the past personally with great success along with some other people. Working with foreclosures and many clients since 1996 I have met many attorneys. Todd and his attorneys are at a different level and very sharp. Here is his contact information. You may use me as a reference if you like.
Good luck friends.

Todd Friedman
Law Offices of Todd M. Friedman, P.C.
[protected] ext 610
[protected] facsimile
TFLAW.AttorneysForConsumers.com

Former#employee
Former#employee
, US
Jul 25, 2017 9:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Wayne Jack

Hello, there. My name is Brian. I was terminated from Realtor.com this past March. The 'real' reason they fired me was because I refused to participate in the unethical sales tactics and illegal activity which is all centered around making the next level in your
monthly compensation plan. I have a law firm who has picked up my case, it is very strong and mediation is set for this November. Will you please help me as I gather dozens of agents across the country to unite in putting an end to the culture on the sales floor?
Warmly,
Brian

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THenderson
, US
Sep 13, 2017 12:51 pm EDT

I will help and would like to get my money back and find a way to keep them from charging my credit card.
terri_mullen@hotmail.com
Please put in subject line: Realtor.com dispute
Warmest Regards,
Teresa

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