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Real Canadian Superstore
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Real Canadian Superstore
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www.realcanadiansuperstore.ca
www.realcanadiansuperstore.ca

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1.1 678 Reviews

Real Canadian Superstore Complaints Summary

11 Resolved
664 Unresolved
Our verdict: If considering services from Real Canadian Superstore with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Real Canadian Superstore reviews & complaints 678

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T
4:17 pm EST

Real Canadian Superstore president's choice organics homogenized milk

I just noticed this morning that the last bag from my 4L bag of milk was sour and the really unfortunate thing is that this is my 23 month old sons milk that he drinks from daily and I didn't notice until after he had already consumed some.

The milk was dated February 7th and it was purchased through online click and collect on January 21st, order #[protected]. It was just recently opened yesterday and has been kept in the refrigerator consistently.

I have never experienced this before so I am concerned that it may not have been kept at the proper temperature during packing of my order, although I didn't notice a problem with the previous bags of the same package.

I am very upset and concerned as I am aware that this could make him very sick and I am just hoping that it doesn't.

At this point I'm hesitant to continue with click and collect for my groceries even though I did enjoy the convenience of it and I will definitely be taste testing the milk before giving it to my son from now on.

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9:33 pm EST

Real Canadian Superstore customer service

Today January 31, 2017 I went into the superstore in Duncan BC to get a few groceries and I was looking for something that I couldn't find and I was trying to get the attention of a couple people who kept ignoring me and continued on with that they were doing. Finally I seen the head store manager and was able to get his attention and had asked him if he knew where the pre packaged gravy was and he barley even slowed down to hear what I had to ask and very rudely had so no I don't. He proceeded to look up at the aisles so I thought that he was going to help me find what I was looking for. He had turned down one of the aisles that I had thought it would have been down so I proceeded to turn around and follow him. another gentlemen got in front of me so I followed him following the manager waiting for him to turn around and acknowledge me which he didn't. He continued to walk down the aisle and straight into the back of the store. He never offered to help me or find someone that could help me. I proceeded to try and find someone else and as I had said excuse me and I once again got eye contact but they continued on and just ignored me. After finding a 4th person in the meat department I finally got an answer to my question. The fact the head store manager was so disrespectful I was appalled. I have never felt so disrespected by a manager at most. I will probably never go back into that store again. I am a customer service person myself and would never think to treat a customer like that ever! it was disgusting and appalling. I would never suggest anyone that I know to ever go there and will probably not go there myself anymore. I don't know what your company can do to change this experience for me

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2:04 pm EST

Real Canadian Superstore four slice pc/store brand toaster

Purchased the toaster because I thought it was a great deal. Brought it home but didn't use it right away. We started using it about a month after purchase (it was stored in the box). The first couple of times we used it was okay but after about half dozen uses it wouldn't work properly, the lever would not go down when trying to toast. It was more on one side but then the one side wouldn't go down at all. I went to empty the toaster and as soon as I tried to open the bottom the little tabs/clips broke off that held the bottom door.
I am very unhappy about this I had to go out and buy a new toaster again.
I do not still have the receipt but it is your brand and claims money back guarantee. I would even be happy with a replacement.

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10:38 pm EST
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Real Canadian Superstore not returning defective product within a week of time limit, also fresh purchase

I am store buyer since 2015 and this visit on Jan 22, 2017 I bought some stuff along with BRAUN THERMOSCAN - a ear thermometer vide SLIP# 381600. After using this thermometer I found out that its reading is quite variable like if you check the temperature 10 times same time you will get it different which I found quite complicated. even it may can differ uptill 1.5 degrees. due to such I called an ambulance once after getting reading of 105.5 degrees F in my son who is 4 years old. when ambulance came they checked it and it was 104.3 so I found this thermometer not accurate and decided to return it.

Also I specifically wants to mention that when I was buying the product I straight went to the store's customer care and asked I wants to buy this thermometer but not sure about its performance. she checked and told me that I can return it within 14 days with box If any problem.

Today Jan 29, 2017 I went to weston road store and met a blonde lady named kelly on customer service desk who refused to return it by saying that if its opened it will not be returned back, I mentioned everything to her and as it is within the time limit of return policy she still refused. I works monday to saturday and have only sunday off even I bought it on last sunday but she didn't listened my plea and said come tomorrow talk to manager I cant take it.

I also found that same time another lady who was white and returning few stuff she didn't even asked any question. I found that store has very strong act of racism as I am Asian not white. I think other stores like walmart and all they dont have anything like that.

Is that real canadian is not for people who have came from other countries, is that just for only canadians who are white. I think this act of racism is a big shame to such store which really need to be published in media. OR if your store doesn't have such policies then some action need to be taken.

I have been visiting Costco and walmart over the past couple of years and found they have very very clean policies especially they dont do any shameful act like Racism. Its a multi-cultured country.

I request the management and other authorities of this company that Please stop Racism in stores.
i dont mind if my purchase returns or not but racism is really serious thing.

I have shopping here since long but never returned anything so far. it was disappointing to me.

still wish you best of luck and may never visit your stores in future and make others aware.

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B
1:13 am EST

Real Canadian Superstore bad products. chicken and cookies

2 weeks ago my husband picked up 2 super packs of chicken breast. When he brought them home he nearly vomited while he opened the packaging it smelled so terrible. He promptly returned them for fresh chicken. We were obviously upset but superstore replaced our bad chicken. Now today we went shopping again and bought a bunch including Oreos. Looked which were on sale. We had company and put them out for everyone including kids. Once we started eating them we al found they tasted a bit funny... what do you know more bad/expired food. More than a week expired. This is absolutely disgusting ! I'm not one to complain but this is down right ridiculous, I trust your store and the last while you have proved to me that I really shouldn't. I'd like something to be done about this, I can be contacted at [protected]@hotmail.com

Thank you

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B
12:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Real Canadian Superstore complain about free gift

Hi, I went today for the first time in your store in grocery shopping.I saw on your flyer that for spending 250$ free gift is Tide fabric care special pack.We spend in your store 361.39$ and on our receipt was -25$ for Tide fabric free gift. Cashier told us that we have to pick up free gift in Customer service.We went there and woman who works there told us that free gift is not Tide fabric and that free gift is 18 kg rice.Wtf?!Me, my boyfriend and my mum couldn't belive that what she said-18 kg rice for free gift.I said to my boyfriend :that has to be joke.I asked woman that works at Customer service why we didn't get Tide frabic free gift how it says on flyer and free coupoun and she said we dont have Tide fabric anymore.Wtf?! That was really dissapointed.We spend 361, 39$ and free gift is 18 kg rice not Tide fabric how it writes on coupoun.Very humilianting!You are making a fools from your customers!If in flyer and on free coupoun writes that free gift for spending 250$ is Tide fabric than I and every customer has right to get Tide fabric and not stupid rice! I went with my family first time to your store to buy grocery, but that was our first and last time that we were in some of your stores buying anything.We will not buy anything in your store ever again.So humilianting I didn't feel in my entire life. We didn't want to take this rice as a free gift, we left it there because we were angry, dissapointed and very very humiliated.I live in Canada for a long time but that was the first time that I was feeling so humiliated and you are quilty for that.If we new that you are acting with your customer like that, making fools from them and humiliating them we would never come to your store.
This humiliated situation and your acting to the customer I will tell to all my friends and family and they will tell to their family and friends and you will loose a lots of customers.
Superstore-store where are making fools from customers and humiliates customer.Very sad from you.

Dissapointed and humiliated customer Biserka Milina
milina.[protected]@gmail.com
#2702 909 7 Ave SW
T2P1A6 CALGARY
[protected]

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3:47 pm EST

Real Canadian Superstore front end department consistency

I am always price matching products but the policy at the Metrotown Superstore in Burnaby is very inconsistent I find. The cashiers do not all seem to know how the price matching policy works and I am constantly being told different rules when I try price matching items. I use to work for Superstore as a cashier and I know the rules but when I try to explain how it is suppose to work or what items should qualify, I get wildly different response depending on which cashier I am talking to. If the rules have changed or are different at different stores then I understand that, but I am finding it hard to get a consistent set of rules for price matching which usually means I have to leave items I would have liked to purchase because the rule I was told the week before is being rejected by a different cashier. Its very frustrating that no one seems to know the rules. Or understand them properly.

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5:40 am EST
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Real Canadian Superstore chicken family deal

Purchased a chicken family meal yesterday Jan 20, 2017. Was a bit disappointed with the significant increase in price, oh but you get a baguette now. However, I'm actually complaining about the sauce that is now served with the chicken, a hot piri piri sauce. My son who loves when we get this meal, loved the St. Huberts BBQ sauce, however he can not handle hot sauce. So therefore he can not eat it. Maybe you can give people another option instead of hot sauce? Even a packet of BBQ sauce would be better than hot sauce.

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M
2:01 pm EST

Real Canadian Superstore unethical behavior

I am writing today after visiting the Real Canadian Superstore in Whitby (on Baldwin) yesterday around 2pm.

As I stood waiting for my husband near the prepared salad kiosk, I witnessed one of your employees carrying many new prepared salads to put as stock for purchase. She dropped two on the ground that opened up, spilling on the floor. The employee then put the pieces of lettuce that fell out back into the container and placed the prepared salad in the space with all the other prepared salads for sale.

I couldn't believe it! And I can honestly tell you that now that I've seen that I will NEVER purchase a prepared salad again - ANYWHERE!

Just thought you should know so that it can be properly and firmly advised to the staff how to treat the food that is for paying customers.

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M
1:39 pm EST

Real Canadian Superstore pc brand

I have now purchased a second bottle of PC "Peach Juice" from 2 separate superstores where the juice tasted like medicine. This is very concerning as okay I can see maybe we had a bad bottle one time, but to happen again? 1 bottle was bought from the Lac la Biche Independent store and one was from the Superstore in Clareview Edmonton.

Would like to be reimbursed for the 2 bottles as they are now 4.68$ each. Also would like someone to look into this if there has been complaints about this juice.

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Update by Mjwebs
Jan 15, 2017 1:39 pm EST

I have now purchased a second bottle of PC "Peach Juice" from 2 separate superstores where the juice tasted like medicine. This is very concerning as okay I can see maybe we had a bad bottle one time, but to happen again? 1 bottle was bought from the Lac la Biche Independent store and one was from the Superstore in Clareview Edmonton.

Would like to be reimbursed for the 2 bottles as they are now 4.68$ each. Also would like someone to look into this if there has been complaints about this juice.

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5:18 pm EST

Real Canadian Superstore management

This complaint is specifically about the Red Deer Superstore in AB.
Empty shelves is the motto of this location where they are continuously out of stock on items. Not just days, but 3 weeks or a month seems common practise
And not just one item but a barrage of them. It is the worst managed Super store I have set foot in and it has been going on for years.

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C
7:16 am EST

Real Canadian Superstore customer service

On Jan.2, 2017 lady very rude to me and others.She would not agknowledge any of us standing in line, we stood for 20 min.while she was on phone directing a tiller how to get out of an error that was made.Yelled at me while on phone get in line if I want help.I finally left.I have shopped S S since they opened on east side Regina, but I can go to other stores, lots has popped up know.Most are very good in this store, but people like this one Should Not be working with the public.

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9:54 pm EST
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Real Canadian Superstore customer service desk

i lost my wallet in parking lot of superstore in grocery stroller and somebody took it home and contact me to pick it up. due to some reasons i didnt pick it up so next day dropped my wallet at superstore customer service same superstore where i lost in grocery stoller. when i went tocustomer service to request to collect that wallet for me Jas name lady working on 80 AVE SCOTT ROAD DELTA BC . superstore talked to me so rude for 3 times. i dnt expect customer service people to behave like that . if she doesnt want to work then why she is at work.

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8:49 am EST

Real Canadian Superstore customer service

i cannot believe that this is my first complain i have ever maid in my life . which means that they really did disappoint me the way the cashiers handle consumer service .
i apologize if my complained will be very long but i just feel like i need to share it as i have never was treated that way .
there was a product i wanted which says it will be reduced at the cashier 50% off . how ever it did not get reduced at the cashiers and so i told her that thats what the sign said, her immediate response was NO ! the prices are automatically come on the system we dont get them, they come from the head office . and if i want to check that it is 50% off i can go to costumer service .
i have been in costumer service for 8 years and i have never gives such a service like this to any of my costumers . people get hired for a reason to be in such industry, and i have also worked for large companies such as RBC, Hudson's bay, Walmart etc.
i would like to mention that :
the cashier is a costumer service as well as she was hired to handle situations like that . and even if the costumer is wrong she was suppose to go and check if for me or do something at first point of view and not give costumers the answer she did . especially it was 8 am in the morning which means there was no line up so she could have easily helped me with my needs.
i always do my shopping at superstore ( which is my favorite grocery store which i also do always get a warm and welcoming costumer service ) but to tell me i can go to costumer service and figure it out there and tell me a straight answer "no" that was unexpected .
i do believe that costumers should be treated good and doesn't matter if we are right or wrong,
i also believe that sometimes the system isn't always right because with my experiences in working in stores i do know that systems can mess up sometimes and it wont always show up as there is many products in the store and can be missed and it could be a good costumer service if it could have been resolved in first contact .
i hope i provide all the information needed :

JOAN 239
TRANSACTION NUMBER 122716084806176901574
STORE NUMBER 01574
TERM Z0157406C

PS.
THE CASHIER HAVEN'T EVEN ASKED ME IF I HAVE MY PC POINTS ( WHICH I DID HAVE WITH ME )
I really do hope it can get resolved by letting the employee know that when she is at work she needs to be at work physically and mentally and be prepared to give the best costumer service to each and every costumer that comes through

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5:51 pm EST

Real Canadian Superstore employee

Extremely upset with the horrible customer service today 12/23/16.. Lucy a employee of yours was working in the cosmetics dept and was clearly to busy with her important phone call while being paid to "work" in your store to help my friend and I who were looking for a product that we never ended up finding thanks to having no help ! So rude needs to be dealt with and if your employees are allowed on the phone while working then maybe I'm shopping at the wrong store and should head back to Walmart.

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4:24 pm EST

Real Canadian Superstore pharmacy

Waited an hour at the pharmacy for a prescription, the lady told me they didn't have the prescription after a huge line up and wait. I asked for the other brand like the other pharmacy did at the last place. She was very rude and agreed. She told me the other lady had my prescription. I went to see her and she was still taking other clients and ignoring me. My sister had to intervene and ask her about the prescription that she didn't even bother to call the doctor for. Finally she calls the doctor and she wait another half hour. We ask her again and she says she still hasn't gotten the fax. My sister asks her to call the doctor because we were already there for 3.5 hours. She then checks the fax and the fax was already sent so she lied to us. Then she entered it and gave to the crabby pharmacist and told us to wait again and that we would be called. We the pharmacist finish checking it. The guy at the front ignores it and helps other people who are mad as well. After he is done with them I say excuse me can I get my prescription it's done and it's right there. He ignores me and I stand there forever until my sister comes and tells him the same thing and finally he grabs it. Worst experience ever, I don't understand how that place even runs. There was 2 other people there who were waiting and upset as well.

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4:49 pm EST

Real Canadian Superstore complaint about a cashier

We visited the Superstore today, December 13th, 2016 at 17:44/5:44pm and were appalled by the terrible customer sevice from the cashier, Annette. She did not greet us and other customers in a friendly manner, she did not scan our PC Points card, and she did not hand us the receipt. We have had other, similar previous experiences with her and will try to avoid her in the future.

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5:37 am EST

Real Canadian Superstore unethical behaviour

Hi, I am a former employee of Real Canadian Superstore from Alberta and a customer as of now. We moved from Alberta to Ontario, and my union members and store manager told me to go and have talk with some store managers in Ontario about this situation. Yesterday, Dec 11, 2016 I went to RCSS at 85 Steeles Ave West Brampton, ON L6Y 0B5 to talk to manager. When I went there the Front End supervisor went on about applying online and wasn't ready to hear me out. She was helping another customer so I told she can help that customer first and then I want to talk to her. She continuously said the same thing about applying online, when I interrupted her to say "can I talk to the Manager" she yelled at me saying she was the supervisor. She lost her patience very soon to say this customer service is good. I've goon to other superstore's around this location and they treated us with respect and it was nice to see and felt like home. However I do live in Brampton so that location is near, and the customer service is terrible, I was front end assistant manager and we never treated others like that so I wasn't expecting it happening to me. In conclusion If she treated me like this she probably yells at customers too.

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7:31 pm EST
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Real Canadian Superstore bad management and policies

I went to this 1755 Brimley road location today (December 3, 2016) at 9:30 p.m. Upon arriving, I noticed that the locaton was messy and unorganized. Merchandise was all over the place. The staff were standing around talking, not much work was being done. We went to the cashier, she ran out things and we packed our cart and proceeded to leave through the doors we can (2 entrances/exits). We noticed that signs were in our way so we moved them (we walked by employees but they said nothing to us). Once we got to the exit, we realized that the signs were up because they had closed off the entrance/exit. We went back around to the other exit on the other side of the parking lot away from our vehicle. There were no signs up stating that they lock doors at certain times. Once we arrived at our vehicle, we saw about 7 individuals walk to the locked entrance/exit and leave wondering if the store was closed. Im confused as to why certain doors are locked over 1.5 hours before closing. Im also confused as to why you would allow such policies when customers are going and leaving once they see the doors are locked.

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8:21 am EST
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Real Canadian Superstore package no name carrots

I've just returned from RCSS on Weston Road and 401. No Frills on Albion Road is my "go to" store, as the selection is wide, the prices are good, and the quality and freshness of items is commendable. I dropped into RCSS today, as it was convenient and has, I thought, a good reputation for quality, even though I think it's much more costly than NF. Amongst a number of seasonal items, meat and potatoes I bought a cello package of carrots for $1.49- the price was attractive.

When I brought the groceries home I opened the carrots to store them in my cold cellar. The first one I grabbed was slimy and rotten. A number of others were in the same condition.

The photo was taken after they had been washed and partially scraped. The smaller pieces were from carrots that were otherwise ok.

I realize that they are an inexpensive item, but when shopping at RCSS I expect a minimum level of freshness and edibility. I think a refund and and an honest assurance that more care would be taken with preparation is appropriate.

Sincerely,
Barbara Evers
[protected]@gmail.com

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Real Canadian Superstore In-depth Review

Store Layout and Organization: The Real Canadian Superstore has a well-organized and spacious layout, making it easy to navigate through the aisles. The different sections are clearly labeled, and the shelves are neatly stocked, making it convenient to find what you need.

Product Variety and Availability: The store offers a wide range of products, from groceries to household items, ensuring that customers can find everything they need in one place. The shelves are well-stocked, and I rarely encounter any out-of-stock items.

Pricing and Value for Money: Real Canadian Superstore offers competitive prices, and I find their products to be reasonably priced compared to other supermarkets. The store also frequently offers promotions and discounts, providing excellent value for money.

Customer Service and Staff Knowledge: The staff at Real Canadian Superstore are friendly, approachable, and knowledgeable. They are always willing to assist customers and provide helpful recommendations. I appreciate their excellent customer service.

Online Shopping Experience: The online shopping experience at Real Canadian Superstore is convenient and user-friendly. The website is easy to navigate, and I can easily find the products I need. The checkout process is smooth, and I appreciate the option for home delivery or pickup.

Delivery and Pickup Options: Real Canadian Superstore offers both delivery and pickup options, which is incredibly convenient. The delivery service is reliable, and the items are always well-packaged. The pickup option is also efficient, with minimal wait times.

Loyalty Program and Promotions: Real Canadian Superstore has a loyalty program that offers great benefits to its members. I enjoy earning points on my purchases, which can be redeemed for discounts or free products. The store also frequently runs promotions and offers exclusive deals to loyalty program members.

Quality of Fresh Produce and Perishable Items: The fresh produce and perishable items at Real Canadian Superstore are of high quality. The fruits and vegetables are fresh and well-maintained, and the meat and seafood are always fresh and well-packaged. I trust the store's commitment to providing quality products.

Cleanliness and Hygiene Standards: Real Canadian Superstore maintains high cleanliness and hygiene standards. The store is always clean and well-maintained, and I appreciate the efforts taken to ensure a safe and hygienic shopping environment.

Accessibility and Parking Facilities: The store is easily accessible, with ample parking facilities available. There are designated parking spaces for disabled customers, ensuring convenience for all shoppers.

Return and Refund Policy: Real Canadian Superstore has a fair and customer-friendly return and refund policy. I have had no issues with returning or exchanging products, and the process is hassle-free.

Overall Shopping Experience: My overall shopping experience at Real Canadian Superstore has been consistently positive. The store offers a wide variety of products, competitive prices, excellent customer service, and convenient online shopping options. I highly recommend shopping here.

Comparison with Competitors: Real Canadian Superstore stands out from its competitors due to its extensive product variety, competitive prices, and excellent customer service. It is my go-to supermarket for all my shopping needs.

Community Involvement and Corporate Social Responsibility: Real Canadian Superstore actively participates in community involvement and demonstrates corporate social responsibility. They support local charities and initiatives, making a positive impact on the community.

Recommendations for Improvement: While Real Canadian Superstore provides an overall excellent shopping experience, one area for improvement could be to increase the availability of organic and specialty products. This would cater to the growing demand for healthier and niche food options.

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Phone number

1866 999 9890

Website

www.realcanadiansuperstore.ca

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