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Real Canadian Superstore
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www.realcanadiansuperstore.ca
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1.1 678 Reviews

Real Canadian Superstore Complaints Summary

11 Resolved
664 Unresolved
Our verdict: If considering services from Real Canadian Superstore with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Real Canadian Superstore reviews & complaints 678

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Newest Real Canadian Superstore reviews & complaints

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6:40 pm EST
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Real Canadian Superstore bad quality of fruits

Good Evening Sir/Madam

I am a frequent grocery buyer at superstore located at hwy#10 and steeles in Brampton, ON.
I purchased the grocery on Nov 27, 2016 for amount of $92.06 under ref # [protected]. The fruits i.e. Blackberry, grapes, strawberry gets afftected by algae in a day and result is so bad that everyone at my home is suffering from the stomach problem.
I would like to request you to please give a look into the matter, So other customer should not get affected by this.

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10:50 am EST
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Real Canadian Superstore forcing customers to buy multiple items to obtain sale price

I have always hated buying more then I need but I can afford to do so. I think your multiple purchase policy is discriminatory, and mean spirited. I came across a senior citizen looking at the butter section. He was clearly upset that he had to buy 3 pounds of butter @ $3.98. or pay $4.78 for one pound. He shared that he could only spend $50.00 per week on food. $12.00 for butter was not an option. He then had me check out bread and every loaf and brand except the expensive ones were 'buy 2 loaves' or pay regular price.
This was in a store that serves an area with a large low income population of families. I can't imagine how they manage their small budgets and take advantage of sale prices in your stores.

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4:19 pm EST
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Real Canadian Superstore Service

Ive been a loyal shopper of superstore chilliwack for over a decade i got off work from the barbershop and went into superstore to grab sum salad for dinner there was a female east Indian security guard she was eyeing me up and gave me a dirty look wen i walked in the entrance i was not impressed and felt discriminated against because of my pink n black hair and tattoos i was dressed nicely, , on my way out after going through self check out that same brownn security girl guard stopped me she was rude humiliated me in front of everyone i looked at her and said omg are you serious ?!? I said why me its my hair and tattoes i told her im no skid and im not broke and she discriminated against me because of my looks that would be like me acusing her of being a terrorist cuz shes brown! Im seriously pissed off as a loyal consumer ive spent thousands of dollars over the past decade in your store and this has left a very bad taste in my mouth in reguards to me wanting to continue to shop in your store ever again

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1:45 pm EST
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Real Canadian Superstore manager and my doll delightful dollhouse display

Dear Superstore,
I felt the need to express my disappointment with the toy display while visiting the Clareview Superstore this afternoon. Imagine a little girl anxiously approaching the toy section with her money saved from Birthdays. Imagine the sparkle in her eyes when she stands in front of the most wonderful dollhouse, believing it to be $69 as this is the price displayed above a stack of 10 dollhouses.. she drags the dollhouse half way across the store to the register, filled with absolute joy..as she has found the perfect gift to purchase with the saved $75 clutched in her tiny hand...only to be utterly disappointed, absolutely deflated, when the cashier tells her that the cost of the dollhouse is actually $249! She doesn't have enough after all..she will not being home the dolllhouse that she already envisioned her Barbies spending their afternoons..playing.

I went to customer service and asked to speak to a manager. A very small balding man with a moustache, in his 40's arrived in a grey shirt, no name tag. I expressedto him how My children and I were mislead by the strategy of this dollhouse display, I showed him a photo. He pointed to the word from and abruptly informed me that this advertising was completely legal..legal? legal was never my concern..I found the misleading display to be immoral not illegal. I had hoped that the grocery store I had shopped at would feel strongly enough about their products, their merchandise, that they would not have to stoop to tasteless marketing gimmicks..I had hoped this was an oversight, and was disappointed to say the least, disappointed to hear that this visual pricing was intentional, disappointed to receive his abrupt response, as he turned on one heel to simply walk away from me..after informing me that it was "legal". I'm sure the little girls who will be let down by this display format will take great confit in knowing that it was "legal"

Sincerely,
Sherri-Lynn Carswell
Edmonton, Alberta
[protected]@icloud.com

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4:20 pm EST

Real Canadian Superstore thai noodle salad

I purchased a Thai Noodle Salad from your Newmarket location today for lunch and when I got back to work with it, it was hard and stale. It must have been sitting out overnight with chicken in it. Half of it wasn't edible and the other half I was afraid to eat. That left me with nothing for lunch today, a waste of my time and money. This makes me very worried to ever purchase food from your stores again if that's how the food is going to be treated.

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8:30 pm EDT

Real Canadian Superstore pc financial

The man who was promoting the PC financial card at the Courtenay BC branch of superstore was more than rude. I told him right off the bat very politely that I wasn't interested. He approached & cornered me in an aisle not giving me a chance to walk away. I told him 50 times at least that I wasn't interested. He then practically called me stupid & insulted my intelligence because I didn't want to sign up for your credit card. I already have 2 & said I don't want another. He badgered me for 10 minutes at least & would not let me be or get by him. This infuriated me extremely. This is harassment, & I don't enjoy being cornered when I come in for groceries. & to call me stupid after not wanting it just made me more angry. I was never rude to him in any way & stayed polite. But I was close to telling him off. This was the evening of November 5th 2016. I am not pleased, & actually very unimpressed with this. I am very displeased with this customer service.

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12:17 pm EDT

Real Canadian Superstore lack of several products on the store shelves

Visited your location at Highland Hills Mall on Sunday September 25th mid day.
I was appauled at the lack of product on the shelves... looked like we were living in a war ravaged country. Not to mention how filthy the store is. We don't make a habit of shopping on Sunday, but Sunday has been a regular shopping day for several years now so don't believe there is any reason why regular day to day products are not on the shelves. Went into the store looking for approx 10 items and we were able to find 2 items. Please note that these were everyday items and nothing special or on sale. After this experience, we have no problem switching shopping stores and are pretty much done with Loblaws - as a fair number of your Zehrs locations are no better. They have really gone down hill with products and cleanliness. Have recently frequented a Food Basics, and quite frankly they are much better when it comes to customer service, cleanliness and availability of products.

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2:57 pm EDT
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Real Canadian Superstore accusing of theft

I've been shopping at the real canadian superstore (weston road and hw 401) for almost 3 years. I buy all kinds of items from there (groceries, clothing, appliances, shoes etc) and is my go-to for all kinds of items. So today I went there and bought groceries, clothes and shoes for my 2 and 3 year old children. As I was putting the items on the table from my baby stroller, my daughter started crying and as I was making her stop crying, I forgot a pair of shoes in the back of the stroller. As I paid for the rest of my items (it totalled to approx. 70 dollars) I left the store, and on my way out I was stopped by one of the security guards and he pointed out to me that I had an unpaid item in my stroller. I apologized and decided to pay for it but he refused and took the item with him, saying that it shouldn't be a problem since he was aware I have two small children with me, and that i am a frequent shopper at the store, he dismissed me. However on my way out, the manager of the store came up and told me to come back, and that he will call the police on me accusing me of theft. Why would I steal a pair of shoes worth approx. 30 dollars when I've just spent 70 dollars, not to mention throughout this week only I spent almost 300 dollars at their store...they started calling me names, and insisted that i am a criminal. The police arrived and demanded I open my face and show them my face (I wear a niqab) but I refused and insisted a female come to check my identity. He got upset, and when the female officer arrived they were insulting me to each other and calling me names as well. They took all my information and booked a court date for me as well as a letter of accusition. I was a very frequent shopper but I think it's going to be my last time at this store

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2:12 pm EDT

Real Canadian Superstore girl's pants - incorrect pricing

I purchased a pair of tights for my 5-year old girl at the Oakville Superstore (Trafalgar and Dundas intersection) in Ontario. There were at least 30 or 40 similar pairs on the racks and all of them were priced at $8, as per the price tag.
At self checkout, the scanned price came up as $10. Obviously, I questioned the attendant and asked for an adjustment. She had to consult with a floor lady, and the floor lady's comment was: "some people change the price tag to a lower price." I was standing beside the checkout attendant the whole time. She gave me a dirty look -- I'm a minority. She asked the attendant to match the UPC code per the price tag to that sewed onto the pants. Of course, both codes matched.

Next, the floor lady said: "Just give the $2 to her".

Really? Not a single apology AFTER YOU CONFIRMED IT'S YOUR PRICING ERROR!

I had my little girl with me at the store and did not want to argue with the lady in front of my little one.

I just want to make it clear that Canadians live in a multi-cultural society nowadays. If Superstore employees cannot accept that, then either you should not be working there or go find a place where it's 100% your race.

Shame on you, Superstore employee! I hope people like yourself do not make it up the corporate ladder.

Karen

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4:16 pm EDT
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Real Canadian Superstore harassed by weirdo/psychopathic 'manager'

This indian guy approached me and started yelling at me as to why I put the stuff, I was not interested in buying. He yelled at me saying, 'why are you not buying it?' I was shocked at his rude behavior. So I replied back to him, saying 'because I don't want to buy it'. That's all I ever said! He told me that 'I will teach you a lesson’ and I will 'take revenge on you', saying 'I am the manager'... Like you just earn merely $5 more than minimum so stop acting like you are ceo or something... Seriously wtf?

Serious psychopath!

My complaint to loblaws head office did not do anything so I had to file police report against him as he was acting way too creepy. One of the most bizarre incidents on my life. I spent more than $200 per week in that store. Glad to say that I will give that money to another non-loblaws stores. They have lost my business for all of their stores!

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11:36 pm EST

Real Canadian Superstore rude customer service

A severely disabled man needed some help and was waiting for some attention from who we later found out was the "customer service manager", that was chatting and joking with a group of young staff. The disabled man was visibly having discomfort, and he was looking for help with something. He was with a walker, not in a wheel chair, and should have been noticed in line. My husband and I couldn't stand it, we helped the man by getting what he needed off a top shelf for him, halfway across the big store. As customers, we found this disturbing, and said so. We were treated to strange looks when we approached this manager to explain what we saw, and his only comment was "oh".

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2:56 pm EDT
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Real Canadian Superstore Fruit - Fresh strawberries

My complaint is about a box of strawberries I purchased from superstore this weekend, this purchase was such a disappointment, I almost wasted 10 minutes trying to search for a proper box as most the boxes on the shelf had rotten strawberries in them, oh well never the less I thought I had purchased a good box but to my shock my box too had so many rotten strawberries all placed in the middle, my family was only able to eat a few the first day by Sunday which was the only next day all the strawberries had molds/ fungus on them .I had to throw out the whole box and nothing was edible, what a waste of my hard earned money specially in these tough economic times. What a disappointment  thought I would share that I am never again purchasing strawberries every again from Superstore.

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8:47 am EDT
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Real Canadian Superstore watch your receipt

Always double check your grocery receipt because if you shop here, you are at high risk of being overcharged.

Yesterday, I was charged $12.50 for a loaf of Healthy Harvest bread. On the same receipt, the one lemon I purchased was charged as an avocado at $1.78.

To add insult to injury, I requested a $20 cashback and did not receive it. Had to go to customer service, wait in a long lineup and was not even offered an apology by the teenaged customer service 'robot'.

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9:06 pm EDT

Real Canadian Superstore richmond road store is filthy

We have decided to shop at a smaller but cleaner store. Seeing people push their 8 year olds sitting in the box of the cart while eating is disrespectful and it's disgusting when you find (hopefully)
dog poop on your yogurt, as we once did.
The only way to keep your foodstuffs clean is to lay down some flyers. Metro carts are much cleaner and you never see this.
Several customers noticed a leaky pack of chicken on the belt, and the cashier did not bother to clean it up, he just kept going.
The customer in front of me left because she didn't want to put her food on the same belt.
We once saw a wet diaper going on down the belt along with a customer's food, (?) and again, the cashier took no steps to clean it off.
Some very rude exchanges with floor managers, although cashiers are usually very sincere and friendly. This store seems like it was a lot busier in years past.

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4:48 pm EDT

Real Canadian Superstore race discrimination experience

I come from Calgary. Today, it is first time to visit to superstore in Winnipeg. I just moved in here for education reason. I had some question about employment opportunities. However, they even did not listen my question and did not provide the job application. They have negative attitude in front of me. I didn't know that it is the race matter. A few minutes later, one white girl showed up, then the staff gave her job application. Is that normal to discriminate based on race in Winnipeg?

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6:09 pm EST

Real Canadian Superstore manager and product

I went to the store at fourth ave st catharines 3 time in one week to puchase a pc phone the service was not good at all i ask to speak to the assistance store manager Jon he told me he would check it out try to get me a phone and will call me the next day its been a week and went I try to call the peoples on the phone were not nice because I m french and the J are hard for me to say I spell it I could hear them laught at me. Not impress and feel

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Marilyn Cope
Golden, CA
Jun 26, 2011 3:22 pm EDT
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I was charged for something I never got or bought. I live in Golden, BC and went to Cranbrook to shop. When I got my groceries home I realized I got charged $6.98 for something I never bought on 06/23/11. Transaction ID is 6203, Lane 10, cashier was named Marni.

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1:24 am EST
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Real Canadian Superstore false advertising/presentation

I want to complaint about bad management and false advertising/presentation of Superstore's product at one of their store in Edmonton ( 4410 17 Street, Edmonton, AB Store# 01569). Today Jan 24, 2015 around 7:00 pm, I shopped and picked one Storage Bin Egg Item # [protected], its price was showing at Aisle around $4 on sale, I matched twice that price and product code before picking. When I tried to pay, sale person told me price is around $5, then she called other sales person he went over there and after approx. five minutes told me he does not have that product anywhere and he asked me to show, when I went with him I didn't find that product at the aisle while there were many items when I picked, he wanted to mentioned that I am lying, there is nothing over there with that price. Definitely those items were moved before showing me. Moving that product to show that I am lying is ridiculous for a loyal customer. They can see in security cameras how he removed that products from the aisle just after I told the right price. This is not happened first time to me the price was different from the posted one at the aisle in Superstore. I have been your customer long time, cannot believe that will be your strategy to offer something, post less price to attract customer and get more price when the customer pays.

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Ruth and Kevin
Orange, US
Jan 25, 2015 1:32 am EST

why make the same complaint twice?

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1:13 am EST
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Real Canadian Superstore false advertising & bad management

I want to complaint about bad management and false advertising/presentation of Superstore's product at one of their store in Edmonton ( 4410 17 Street, Edmonton, AB Store# 01569). Today Jan 24, 2015 around 7:00 pm, I shopped and picked one Storage Bin Egg Item # [protected], its price was showing at Aisle around $4 on sale, I matched twice that price and product code before picking. When I tried to pay, sale person told me price is around $5, then she called other sales person he went over there and after approx. five minutes told me he does not have that product anywhere and he asked me to show, when I went with him I didn't find that product at the aisle while there were many items when I picked, he wanted to mentioned that I am lying, there is nothing over there with that price. Definitely those items were moved before showing me. Moving that product to show that I am lying is ridiculous for a loyal customer. They can see in security cameras how he removed that products from the aisle just after I told the right price. This is not happened first time to me the price was different from the posted one at the aisle in Superstore. I have been your customer long time, cannot believe that will be strategy to offer something, post less price to attract customer and get more price when the customer pays.

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4:22 pm EST

Real Canadian Superstore false advertising and horrible customer service

I have been shopping at this store for 12 years and today I noticed on a product that I regularly buy called India Tea had a sales sticker price on it for $6.99, but under the sales sticker was the regular price listing it for $4.98. I brought the item up to the cashier and when she rung it up the price was listed as $6.99. I told her that the actual price was $4.98, she called price check and they said it was 6.99. a few seconds later they called back and then the cashier very impatiently turns to me and says "we'll just give it to you for $4.98" As if she was doing me some favor. At this time my dad asks her who he can talk to about the price, she becomes very impatient and voids our whole order and tells us to take it to customer service. I asked if she wanted us to take all our groceries there because she voided our whole order, then she says to me "yeah you didn't pay for it." When we went to customer service it is there that they tell us that the label was misprinted and that they apologize. Then they tell us why we brought all our groceries here because they can't actually ring up produce here. I told them that the lady at the counter told us to, despite the fact that I even asked her and she so rudely pushed me along. Honestly I have never had such an issue at this store before, there have been many a time where I waited patiently in line behind a customer who had some issue to deal with and the cashier always stayed patient with them. This lady treated me like my concern wasn't valid and like my business was no good.

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6:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Real Canadian Superstore [censor] smeared on toilet

`Im a regular customer at The Real Canadian Superstore, and shop twice a week; spending large amounts of money. I shop with this brand because of the cleanliness of the store, fresher products and the atmosphere while shopping, thus willing to pay a premium to do so.

On Sunday October 19th, 2014 3:57pm I rushed to the washroom, before shopping. Upon walking in I was faced with a foul odor, I had no choice but to use the washroom and did so. While using the washroom, I looked down at the toilet to notice ### smeared just below the toilet seat, near my pants. I stood at the customer service desk for over 15 minutes waiting for management to arrive, I addressed the situation and showed pictures of the toilet and as well as ‘The Washroom Maintenance Report’ which was ONLY signed at 7:00 AM. The manager looked unimpressed with my complaint and made me feel as if I was wasting his time. I quickly grabbed a few items which I needed and rushed home. Once home, I felt so disgusted that I immediately took a shower and needed to dress in fresh clothes.

This is how people get sick and diseases are transmitted. I expect further action to be taken, and to be contacted regarding the severity of the situation. I will continue to escalate the issue until addressed.

Alexa Nixon
[protected]
alexa.[protected]@outlook.com

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Anoop Mathew123
, US
Aug 12, 2019 6:26 pm EDT

August 4-2109 I went to real Canadian superstore Grandview high way to buy baby food to my baby.In their stacker is full of empty boxes.So i remove the empty box.In that time one staff come and shouted to me.i complaint to manager, about this matter.she reply she will take action.

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Chippypie
, CA
Jul 29, 2019 9:37 pm EDT

I bought mango twice already. I thought the first one i bought the rotten mango is just I'm just bad luck at that time and have picked the bad one but the second time around? still the same, rotten mango! Never again I will buy fruit at your store. I'm throwing money for nothing!

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rrhing@shaw.ca
, US
Jul 18, 2019 4:18 am EDT

July 10, 2019 - Michael's No Frills Slip # 827600 Ref # [protected] Auth # 004335
Time - 12:54:47. total amount of slip was 43.68. I think I should have received 5000 points instead on the 3000. Please advise at rrhing@shaw.ca
I have attached photos of my receipt & photo of offer that was sent to my phone.
Thank you
Rosalee Hing

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TJ100
, CA
Jun 15, 2019 2:26 pm EDT

Hi there,
I can't believe how degrading and distasteful the new commercials are. I just saw the one where the 'mother' is opening pickles, cookies, chocolate milk (?), etc. and eating stuff while she shops. How disgusting are you trying to make mothers look? Horrific. Sexist. Insensitive.
Totally disgusted and abhorred,
TJ

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timpar
, US
May 15, 2019 6:34 pm EDT

You should get a job cleaning the feces. You don't seem to have an issue with them doing so when the feces is not theirs.

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Kyline Desarie Marie Handley
, US
Apr 27, 2019 7:04 am EDT

I was cooking supper at 535pm on April 18th 2019.
As I was cooking I found a piece of blue in the meat further down.

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Bridar
, CA
Apr 27, 2019 6:01 am EDT

Spent 9$ on a piece of meat to get it home wet and moldy. For how much ur store makes and sells products compared to competitors you would think quality would be there! Not impressed at all and will consider shopping else where for my meat. Get it together superstore staff

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ShohrehB
, CA
Mar 16, 2019 10:35 am EDT

I found a piece of sharp plastic inside my soup. I bit into it. Could have swallowed it. It's so gross. Please make sure it doesn't happen again to someone else. If it was swallowed it would have torn my esophagus! Needless to say I won't be buying this product again

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AshleyTucker
, CA
Feb 11, 2019 10:24 am EST

I found a staple in my mango that I purchased on Saturday January 27th at Superstore in Edmonton on Stony Plain Road

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AliceNowa
, CA
Jan 22, 2019 8:04 am EST
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Same day I bought this product I went to use it and surprise between the branches there were alive insects. Lots of them.

Real Canadian Superstore In-depth Review

Store Layout and Organization: The Real Canadian Superstore has a well-organized and spacious layout, making it easy to navigate through the aisles. The different sections are clearly labeled, and the shelves are neatly stocked, making it convenient to find what you need.

Product Variety and Availability: The store offers a wide range of products, from groceries to household items, ensuring that customers can find everything they need in one place. The shelves are well-stocked, and I rarely encounter any out-of-stock items.

Pricing and Value for Money: Real Canadian Superstore offers competitive prices, and I find their products to be reasonably priced compared to other supermarkets. The store also frequently offers promotions and discounts, providing excellent value for money.

Customer Service and Staff Knowledge: The staff at Real Canadian Superstore are friendly, approachable, and knowledgeable. They are always willing to assist customers and provide helpful recommendations. I appreciate their excellent customer service.

Online Shopping Experience: The online shopping experience at Real Canadian Superstore is convenient and user-friendly. The website is easy to navigate, and I can easily find the products I need. The checkout process is smooth, and I appreciate the option for home delivery or pickup.

Delivery and Pickup Options: Real Canadian Superstore offers both delivery and pickup options, which is incredibly convenient. The delivery service is reliable, and the items are always well-packaged. The pickup option is also efficient, with minimal wait times.

Loyalty Program and Promotions: Real Canadian Superstore has a loyalty program that offers great benefits to its members. I enjoy earning points on my purchases, which can be redeemed for discounts or free products. The store also frequently runs promotions and offers exclusive deals to loyalty program members.

Quality of Fresh Produce and Perishable Items: The fresh produce and perishable items at Real Canadian Superstore are of high quality. The fruits and vegetables are fresh and well-maintained, and the meat and seafood are always fresh and well-packaged. I trust the store's commitment to providing quality products.

Cleanliness and Hygiene Standards: Real Canadian Superstore maintains high cleanliness and hygiene standards. The store is always clean and well-maintained, and I appreciate the efforts taken to ensure a safe and hygienic shopping environment.

Accessibility and Parking Facilities: The store is easily accessible, with ample parking facilities available. There are designated parking spaces for disabled customers, ensuring convenience for all shoppers.

Return and Refund Policy: Real Canadian Superstore has a fair and customer-friendly return and refund policy. I have had no issues with returning or exchanging products, and the process is hassle-free.

Overall Shopping Experience: My overall shopping experience at Real Canadian Superstore has been consistently positive. The store offers a wide variety of products, competitive prices, excellent customer service, and convenient online shopping options. I highly recommend shopping here.

Comparison with Competitors: Real Canadian Superstore stands out from its competitors due to its extensive product variety, competitive prices, and excellent customer service. It is my go-to supermarket for all my shopping needs.

Community Involvement and Corporate Social Responsibility: Real Canadian Superstore actively participates in community involvement and demonstrates corporate social responsibility. They support local charities and initiatives, making a positive impact on the community.

Recommendations for Improvement: While Real Canadian Superstore provides an overall excellent shopping experience, one area for improvement could be to increase the availability of organic and specialty products. This would cater to the growing demand for healthier and niche food options.

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Phone number

1866 999 9890

Website

www.realcanadiansuperstore.ca

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