Complaint Rating:

Company information:
Sirius Satellite Radio
United States
www.sirius.com

In April or May 2007 I became disgusted with SIRIUS because of the way they had decreased the programs I mostly listened for. I phoned their number and spoke to a rep, stating that I wanted to cancel my subscription right then, instead of waiting for it to expire in June 2007. The rep stated she would change the billing to not automatically charge me again, when the term expired. After that I received some letters and phone calls begging me to come back, but i threw all the mail away. In January 2008 I get a letter from their enforcement dog, NCO Financial, that I must pay thirty-some dollars. SIRIUS's NO-HELP desk tells me that my account was automatically renewed and I owe money for the additional months. An email from SIRIUS says the really sympathize with me BUT they cannot help me now, so sorry. In other words, it's like being charged for pizzas I did not order. That's what NO-service is like in America: they're equipped with computers, but they cannot get simple things right. SIRIUS, I hope you go under. Reader beware.