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Reach Local Reviews - Bad service |
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Reach Local |
| Posted: 2009-02-24 by |
 | Alan |
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Bad service
Complaint Rating: 
Company information:
Reach Local
United States
Reach Local is an internet advertiser. The program does not work. They say you are paying to reach customers in your area, well we are in the North Shore section of Massachusetts and we were getting calls from California, Colorado
Florida Connecticut and everywhere else. We told them at the end of three months we were not happy and the salesgirl wanted to come in and show us what we were doing wrong!!! This is a program set up by them it was what they were doing wrong. We told her not to come in and just end our contract with them. They ended our contract 4 or 5 days into the month but charged us for a whole month $1600. . Lesson learned never give your credit card to an advertising company to automatically put the money on your credit card. We even have an email from them stating that we would have to pay the 4 or 5 days and we would receive the money back for the rest. They won't give us the money back. So don't fall into their trap this is a sleezy company.
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Old, high pressure yellow page sales reps don't die... they just end up at companies like reach media and yellowpages.com. I have actually walked out of a job interview for a few of these companies.
Their closing techniques are akin to a prosecuting attorney. They will use your own words to cut off escape routes, and corner you into buying from them.
The sales reps make high commissions, but have to work like dogs, and soon burn out.
Find a good local internet marketing company who is interested in learning about your business model and your business goals. |
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Forty to Fifty Percent of Your Ad budget goes to "professional management" of your PPC program.
If you like pissing away 40 to 50% of your budget then by all means hire these guys. However, if you take a minute and review the helpful Google Tutorials on PPC, you will save money and generally yeild a better result with no monthly contracts.
Also, be leary of allowing management of "display" banner advertising programs. These companies are bidding as low as 10 cents per thousand impressions and charging astronomical mark ups.
Google now allows you to purchase the same or similar programs for much much less cost on a bid basis. |
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| I'm a small business who has been using Reach Local for nearly a year, as well as referring them to a few of my own clients. I've not yet heard any complaints from any of the people I've referred to R.L., nor have I experienced any of the bad that people have spoken about here. R.L. is a pretty big company, and I'm guessing they have their share of complaints, but I think all we're really seeing (on this post at least) is the negative. My experience with them has been positive, and all the people in the local San Diego office have been pretty friendly and helpful. |
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Big companies do have their share of negative reviews, but the ones here seem to also hit on their business model and pricing. I have concerns after reading this that this service charges exhorbitant fees relative to available substitutes. Why layer an expensive local sales force and the layers of high paid managers on something that can be highly automated and run from anywhere?
Can anyone point to some other services or technology solutions? |
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Reach Local is a Total SCAM! They Proxy your domain, so you end up paying for your own organic listings in Yahoo, Google and other search engines. They are excited to go to Canada and other Countries to screw people out of their money, because those poor unsuspecting, hard working business owners have no clue how ReachLocal SCAMS them and others. Don't take my word for it. Go to Google and search for: Reach Local SCAM, or REACH LOCALCOMPLAINTS, or REACH LOCAL SUCKS ... You will see how many people have been screwed by now by this SCAM COMPANY. Hello UK, here comes REACH LOCAL TO CREW YOU TOO! These s h oles should be in jail. One day they will be known as MADEOFF OF ADWORDS.
Read more: http://www.techvibes.com/blog/reachlocal-hits-the-gta#ixzz0ZFYtF9NQ |
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Reachlocal is horrible. The sooner everyone understands this the better. We used them for our company in Ann Arbor and all we got were terrible leads. Here is one thing we figured out. They like to include our business name in their keywords. Of course when someone searches for our company, they will use our name. Reach Local loves to charge high amounts of dollars for clicks on these keywords that only cost them pennies. Thus, businesses who have been around for 3-4 years and have name recognition are prime targets. STAY AWAY!!!
I started working with this SEO and pay per click guy named Shawn. Owns his own little company. He's always there when we need him and our leads on the site are way up. Good guy, inexpensive and true results. I can't ask for more. I don't want to post his email on the board, but if anyone wants to get his contact info, post on here and I'll get it to you. |
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| RLhater - could you post your SEO guy's (shawn) email? You could even post as 'shawn at xyzcompany dot com'. Phone # would be helpful too. |
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We have been developing websites for over 14 years and start using ReachLocal over 4 years ago. We have found that the process Reachlocal has developed is by far better then many all the others we have tried, and we have tried many over the years. It's all about the set up and management of the campaigns. We now use ReachLocal for our own site and for over 50 of our client businesses range for auto repair shops to hotels.
There new Display product is now working very welland to when used with sponsored search ppc campaigns has increased ROI by an average of 28%. Check out our latest RL client at http://www.palmspringsresorts.com.
I suggest that if the ReachLocal application is not working for you call there management or visit http://www.globallylocally.com.
ReachLocal's application works if programed correctly. |
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I own a Company in Florida and our business is strickly local. I continue to get out of state calls. I asked my rep about this and she said I would get a credit. Well after much complaining I am being told my "status" is now "closed". But as you can see from the E-mail below my credit is for unspent funds. How interesting!
Hello Chelsea,
The following Ticket Status has changed from Resolved to Closed.
Advertiser: Metal Recycling
Campaign: 487515 Metal Recycling 20091102Campaign Owner: Chelsea
Issue Type: Credits Refund Unspent Funds
Best Regards,
Casey
ReachLocal |
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Hey folks, I help people who are fed up with these kinds of big internet marketing corporations everyday. I own a company called clickxposure.com. We specialize in PPC, SEO and Email marketing. We don't believe in tying our customers down to contracts because we confident that we can deliver. Besides, PPC does not work for every business model, therefore why sign contracts?
You will receive your own dedicated account manager's cell phone number, so he or she could work with you on demand whenever you need. My email is mike@oneims.com and I will be more than happy to give you any information or quotes for your campaigns. NO CONTRACTS! |
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| I agree. We help businesses who are fed up with big internet marketing corporations just like this. I own a small customer focused internet marketing firm called clickxposure.com, we specialize in PPC, SEO, and email marketing. We do not believe in contracts, because we are confident that we can deliver what we promise on. Besides, PPC does not always work for all business models, so why tie yourself in contracts and waste money?? With us you will get the personalized attention and a dedicated account manager you can contact anytime by phone or email. My email is mike@oneims.com if you need any more information I will be glad to help. |
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The company I worked with is ClickIt Marketing Solutions. I think there website is www.gettheclicks.com.
There prices were a lot better and I go month to month. They work with a lot of old Reach Local clients, so they knew what I was going through.
I am happy with them. |
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I'm a customer of Reach Local. Funny...I have not experienced anything negative with them in the slightest. It makes me a little suspicious of many of these claims. Our call volume almost instantly went up. We know it was due to Reach Local because we listen to the calls coming in via thier website. We got one call that paid for the entire service for the next three years or so and continue to get valuable calls daily. If I ever have a question, I call or e mail our account rep and she always answers quickly, usually that day if not that minute.
I'm happy with Reach Local. My Sales Person Chelsea hasn't told me anything that isn't true, she has never even exagerated anything in my estimation. Sorry I could join your whine fest everybody. I wonder how Reach Local is growing so fast if my experience wasn't the vast rule instead of the exception.
-Happy Customer
junkyarddog70@gmail.com
any questions? |
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So this guy with "Reach Local" walked into my store and told me he could improve my SEO, online traffic etc. I asked him to email the appropriate person at my company who makes these decisions for my stores. He emailed my sales and marketing department and called me to follow up. Here's where it gets funny:
ME: Hello, thanks for calling
Reach Local Sales Person: Hey, I just wanted to follow up with you on the email I sent
ME: Sounds great, the people in my marketing department will review your email and if they find it compelling will certainly get back to you.
RLSP: Well who can I contact over there and talk to in person?
ME: They get a lot of solicitation each day and prefer all initial correspondence to be done by email for this reason, but I assure you, if they are interested in your services they will contact you.
RLSP: Well that sucks I am not a solicitor, i came into your store!
ME: I'm sorry that's just the way they prefer to handle things.
RLSP: So what the hell do I have to do write them a poem!?
ME: Ummm, I'm not sure
RLSP: This is ridiculous! I came into your store! I mean, how compelling can I be in an email!?
ME: Ummmm, okay thanks for calling.
RLSP: Yea.
I then proceeded to Google their business and big surprise came upon this, glad the guy was such a jerk before I decided to do any business with them. Sounds like this place puts a lot of pressure on its sales people. |
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I am sure there people who are happy with reach local at first, but in the end you are lucky to break even!! I am spending half the money and getting better results with my new internet marketing company. Nice thing is now I know the keywords that work, so maybe I can run the campaign myself one day.
With reach local they could never tell me what the top keywords were.
I learned from my experience and glad I got out early!! |
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I am reading many of these complaints and a majority of them are from the same people over and over again- competitors, or past employees. I own my own web marketing company and have used reachlocals PPC services for about 4 years- I signed on as an authorized seller back before they had a local sales force. Out of all the companies I have used, reachlocal has brought my customers the best results.
Its a shame then everyone believes what they read.
I looked up Superpages, at&t, and yodle-- and they all have awful reviews. What people need to realize it is impossible for a company to please 100% of their clientel. Its a shame that people have to go on these "complaint boards, " and try to ruin a companies reputation.
You have to ask yourself- ReachLocal is such a bad company...
Why do they have an 85% campaign renewal rate?
Why are they getting ready to go Public?
Why do they have an A+ with the BBB?
Why were they just named #1 Fastest Growing Technology Company in N America?
1st off- Reachlocal does nothing with SEO. Its SEM.
SEO and SEM are completely 2 different worlds. In no way does SEM(ppc) affect your SEO (organic/natural listings) on the page. You can contact Google directly and they will say the same thing.
-3rdly Reachlocal has over 300, 000+ campaigns running right now. You simply cannot please 100 % of your client base. For any business owner- you know this is IMPOSSIBLE. As Im sure you have experienced-- you always have that customer here that will complain and you can't please NO matter what you do.
4th - If your pay-per-click campaigns isn't getting the call volume you would like- WHY don't you take a look at your website. If you have an AWFUL website- why is anyone going to call you??? You cant Blame that on ReachLocal.
5th- People talk about exoborant fees. They are a business- you are paying them for a service so you dont have to deal with the headaches of trying to set up an internet marketing campaign across 5 different search engines- then try to manage them all! The mark up is minimal.
Do you own your business to run a profit? How much did you make off of replacing that garage door spring or the bathroom remodel you did last week?
6th you have the ability to sit down with your rep and monitor your keywords at anytime. Are they going to disclose their entire keyword list? No, that is all of their hardwork. Why would they hand the entire keyword list over to you?
If all the keywords are correct and you are getting visits to your website-- HOw can you blame Reach local for customers not calling you????? Fix YOur website!
I don't advise The GOOGLE adwords EXPERT to switch to reach local. You know your business better than anyone.
But if you are not a Complete expert with setting up an online presence on Google, yahoo, bing Etc then ReachLocal is the place to be. You could be wasting thousands of dollars if youre running campaigns on your own.
They are an adwords Qualified company- they have been through the google testing.
Nothing is 100% perfect, but if you have a great product and a great website- ReachLocal will do an amazing job for your company.
Reachlocal is not a perfect fit for every single business- the business model does not work for 100% of all businesses- but 85- 95% of the campaigns run very well.
If someone is Upset they run and tell 20 people. If they are happy, you'd be lucky if they told 1.
This is the sad thing - Where is the page for the 100, 000 happy customers? |
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I am reading many of these complaints and a majority of them are from the same people over and over again (especially the guy with the user name- Scammed)- competitors, or past employees. I own my own web marketing company and have used reachlocals PPC services for about 4 years- I signed on as an authorized seller back before they had a local sales force. Out of all the companies I have used, reachlocal has brought my customers the best results.
Its a shame then everyone believes what they read.
I looked up Superpages, at&t, and yodle-- and they all have awful reviews. What people need to realize it is impossible for a company to please 100% of their clientel. Its a shame that people have to go on these "complaint boards, " and try to ruin a companies reputation.
You have to ask yourself- ReachLocal is such a bad company...
Why do they have an 85% campaign renewal rate?
Why are they getting ready to go Public?
Why do they have an A+ with the BBB?
Why were they just named #1 Fastest Growing Technology Company in N America?
1st off- Reachlocal does nothing with SEO. Its SEM.
SEO and SEM are completely 2 different worlds. In no way does SEM(ppc) affect your SEO (organic/natural listings) on the page. You can contact Google directly and they will say the same thing.
-3rdly Reachlocal has over 300, 000+ campaigns running right now. You simply cannot please 100 % of your client base. For any business owner- you know this is IMPOSSIBLE. As Im sure you have experienced-- you always have that customer here that will complain and you can't please NO matter what you do.
4th - If your pay-per-click campaigns isn't getting the call volume you would like- WHY don't you take a look at your website. If you have an AWFUL website- why is anyone going to call you??? You cant Blame that on ReachLocal.
5th- People talk about exoborant fees. They are a business- you are paying them for a service so you dont have to deal with the headaches of trying to set up an internet marketing campaign across 5 different search engines- then try to manage them all! The mark up is minimal.
Do you own your business to run a profit? How much did you make off of replacing that garage door spring or the bathroom remodel you did last week?
6th you have the ability to sit down with your rep and monitor your keywords at anytime. Are they going to disclose their entire keyword list? No, that is all of their hardwork. Why would they hand the entire keyword list over to you?
If all the keywords are correct and you are getting visits to your website-- HOw can you blame Reach local for customers not calling you????? Fix YOur website!
I don't advise The GOOGLE adwords EXPERT to switch to reach local. You know your business better than anyone.
But if you are not a Complete expert with setting up an online presence on Google, yahoo, bing Etc then ReachLocal is the place to be. You could be wasting thousands of dollars if youre running campaigns on your own.
They are an adwords Qualified company- they have been through the google testing.
Nothing is 100% perfect, but if you have a great product and a great website- ReachLocal will do an amazing job for your company.
Reachlocal is not a perfect fit for every single business- the business model does not work for 100% of all businesses- but 85- 95% of the campaigns run very well.
If someone is Upset they run and tell 20 people. If they are happy, you'd be lucky if they told 1.
This is the sad thing - Where is the page for the 100, 000 happy customers? |
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ErkHtr is clearly a ReachLocal employee. ErkHtr is also trying to spin you around, like what the ReachLocal employees do.
First - They do not have an 85% campaign renewal rate. Over 60% want out of their contract in 30 - 45 days and get out.
Second - They are going public to get more money to first, pay their inner circle of founders a huge paycheck (weren't these the same guys that ran that offshore poker site that's now illegal?) and second have more money to figure out more ways of screwing business owners out of their money with more products and programs that rarely work.
Third - ReachLocal just got the A+ rating with the BBB because they just joined and did the paperwork. Any new business automatically starts with an A+. If memory serves right, they had a D before that very recent change. They also did it just so they'd look good for the investors when they research the company.
Fourth - #1 fastest growing company in America...all part of the publicity they were building to try and get credibility before going public. Did they really win it? I have to be skeptical about that when the ReachLocal Chief Development Officer was actually visiting the Delloitte building regularly.
Lastly, notice how many times ErkHtr says "you" in his double posting? That's what ReachLocal will say. You pay us, it's your fault, you fix your website, you, you, you... Isn't that part of why ReachLocal would earn your business to begin with? To be true consultants, think for the long term relationship in the client's best interest? They don't. They just want their salesdogs (I can't even call them consultants) to slam another $5, 000 per month in new sales in the book evey month and will do so at your expense. BEWARE! The posts by all these other people complaining are true! I've seen it all happen to many businesses over and over. |
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ErkHtr is clearly a ReachLocal employee. ErkHtr is also trying to spin you around, like what the ReachLocal employees do.
First - They do not have an 85% campaign renewal rate. Over 60% want out of their contract in 30 - 45 days and get out.
Second - They are going public to get more money to first, pay their inner circle of founders a huge paycheck (weren't these the same guys that ran that offshore poker site that's now illegal?) and second have more money to figure out more ways of screwing business owners out of their money with more products and programs that rarely work.
Third - ReachLocal just got the A+ rating with the BBB because they just joined and did the paperwork. Any new business automatically starts with an A+. If memory serves right, they had a D before that very recent change. They also did it just so they'd look good for the investors when they research the company.
Fourth - #1 fastest growing company in America...all part of the publicity they were building to try and get credibility before going public. Did they really win it? I have to be skeptical about that when the ReachLocal Chief Development Officer was actually visiting the Delloitte building regularly.
Lastly, notice how many times ErkHtr says "you" in his double posting? That's what ReachLocal will say. You pay us, it's your fault, you fix your website, you, you, you... Isn't that part of why ReachLocal would earn your business to begin with? To be true consultants, think for the long term relationship in the client's best interest? They don't. They just want their salesdogs (I can't even call them consultants) to slam another $5, 000 per month in new sales in the book evey month and will do so at your expense. BEWARE! The posts by all these other people complaining are true! I've seen it all happen to many businesses over and over. |
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| I guess I should have read these prior to signing with Reach Local. After paying $343 per call the said that the campaign was setup incorrectly and that they would have to start it all over. They would start that campaign from scratch. They offered a $200 credit on a $1600 a month spend. When I complained they said that they would give the next cycle their best shot. I guess the first cycle was just for fun. Just say away and find a company that can offer you good SEO not SEM. Be honest with people and you will be rewarded. |
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2009-08-24 by 
345 days ago by 
296 days ago by 
