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RCA TV, Model 20F424T Complaints - Poor Quality, Poor Customer Service

Review all RCA TV, Model 20F424T complaints

RCA TV, Model 20F424T
Posted: 2008-08-07 by Apolonia [send email]
Poor Quality, Poor Customer Service
Complaint Rating: 100 % with 1 votes
Company information:
RCA/Thomson Inc.
West Palm Beach, Florida
United States
rca.com

I purchased a RCA TV, Model 20F424T, on Feb, 2008 by July 2008 it just stopped working, the power won't come on. I called the toll free number @ RCA; I was told that they would replace the unit for an exchange fee of $74.00. This is half of the original purchase price of $149.96 plus tax. I did not get resolution via RCA/Thomson Inc. customer service center or email. They were of no help. I strongly advice everyone - don't ever, ever buy an RCA product. RCA is Terrible! They need to recall this product.
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Comments

110 days ago by Karen Kamp [send email]
I have the same problem as the comment above. I'm trying to decide if I should fork over $74 to get a replacement, or just chalk it up to experience and not by another RCA product. Has anyone actually gone through this process to get a replacement TV and did it ever happen? Customer service says 10-14 business days after they receive my broken TV and my check they will send a new one. Sounds fishy to me...
103 days ago by Lugndou [send email]
Power goes on-and-off on it's own. Found several similar problems with this RCA product online. If they won't fix their defective product, I won't buy RCA in the future.
98 days ago by Jennifer [send email]
We also bought this for our son for Christmas and it has stopped working. The TV will sometimes turn on, but when it does the channels constantly change, the menu settings change, and there is no way to stop it other than to turn it off (if it will) or unplug it. Has anyone else had this problem or been able to resolve it with RCA? I have not attempted to call them yet. I am just now researching the situation.
63 days ago by Kellie [send email]
We bought the same tv for our sons at Christmas as well. Now the tv turns off and on by itself. I have not called customer service yet, but as it sounds I do not need to waste my time.
19 days ago by Dona [send email]
As in the first complaint, the same has happened to me. I refuse to pay $74.00 for a TV that has worked for less than 6 months. I bought mine at Wal-Mart for $150.00 in February, the first week of July the TV kept going on and off. Neither Wal-Mart or RCA company would help me. I did some research and found out there are many message boards detailing the same problem with this model as well well as more pricier models. Many of the complaints are over 2 years old. I went to Wal-Mart yesterday morning November 12, 08 and they STILL carry the same model. I sincerely believe that RCA and Wal-Mart are knowingly selling these DEFECTIVE televisions on purpose. Think of the thousands of dollars they are making by by cheating hard working people and those of retirees on fixed incomes that can not afford to buy a NEW TV every 6 months. I myself can not afford an attorney to fight this deliberate crime against the consumers.

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