Complaint Rating:

Company information:
7705 Vernon Place
Newport News, Virginia
United States
Phone: 757-848-5786

February of 2006, I went to Walmart in Chesapeake Va and purchased 2 RCA 20 inch tru-flat, one that is a dvd/tv combo & the other a regular tv . 6 months after my purchase my remote stopped working . I got the product code and what I thought was the customer service for RCA ( turns out their parts and customer service is handled by a company called Thompson ) any was told they we out of stock and suggested that I try a website called remotes.com . I went to the website, put in the serial numbers and the picture of the that comes up is not the a picture of the remote I have in my hand ! Long story short, after about 4 or 5 universal remotes, none worked . Well about 3 months ago, we had a bad thunderstorm . Apower surge hit and knocked my t.v out . I took it to a repair shop, and to my surprise, the repairman tells me that my t.v on the outside says RCA and in the inside is an Apex t.v!!! He gave me a universal remote, programmed it and no problem since . I am contacting RCA !!