Complaint Rating:

I would like to comment on the behaviour and dealing of this international bank name RBS. Which claims to be professional and provide quality products and services to their customers. I regret to mention here that it is not that, what this international bank claims.

I am a resident of Duba, living in Dubai for 23 years and employed by the govt of Dubai. I have a small amount of loan with RBS and unfortunetly due to sever emergency had to travel, during this time I missed my installments. To my surprise and knowledge now I have come to know that RBS have hierd a group of people in Pakistan who can contact your family and relatives in pakistan for recovery in a very illegal fashion, where the threat is very severe to ones life and also that the family members could be forced to detention without any legal procedures. The escape is only if one could deal with these groups on some percentage to get rid off. Is this how the international banks portry professionally. Is this how they will do recovery by using gangsters to threaten the whole family of the individual. I strongly take this matter up with the local authorities and with the international media. Life is first and over and above any price. 40, 000 dirhams is not more than any humans life. RBS must look into this serious situation as this is not the job of an international banking institute.