Complaint Rating:

Company information:
Razz Photo
Brooklyn
New York, New York
United States
Phone: 1-888-800-6381
www.razzphoto.com

I ordered a projector from these folks. They sent me an email stating that they needed more information. When I called I was informed that the projector did not come with a bulb. After some discussion, the prices for the bulb was 299.99, added to the cost of the projector, shipping and insurance the cost totaled $1, 100.99. When the item arrived the invoice with it was for $1, 289.99. The $1, 100.99 was still below retail so I ordered it. I sent emails about the difference, all not answered. I called and was put on hold, never to be answered again. Finally when I did talk to someone, they were the rudest, obnoxious people I have ever dealt with. They said that I could send the item back, pay for shipping and a 10% restocking fee. This would have cost me more than the difference, then they would just scam somebody else with the same unit, so I kept it. The way they get away with this is that the invoice states only the total price, it is not itemized, so then you have only their word, which is useless.

I am taking the following actions, I have disputed the charge with Visa, I am writing to the Attorneys General for both states, I am requesting that they be banned from doing business in this state. I have written the BBB in both states. I am seriously considering filing a lawsuit which will require them to come to my state to defend. Finally, since they do business nation wide, I am inquiring of the Federal Government as to the possibility of them being charged with wire and mail fraud.

I probably will not get my $189.00 back, but I will cause them more than $189.00 worth of trouble and aggravation.