Complaint Rating:

Company information:
Razz Photo
United States
www.razzphoto.com

Razz Photo advertised a Nikon D3 for $2, 399 through an internet price comparison site. When I added the camera to the shopping cart, the price suddenly became $3, 009. I called their sales line and asked if it was in stock. Yes, it would ship that day if I ordered immediately. I proceeded with the order. The salesman then tried to sell me a battery for $589, clearly stating that the camera did not come with a battery (which I found hard to believe). I told him that I already had four EN-EL4 batteries for my Nikon D2X and didn't need another. He told me that the D3 takes a different battery. I read to him from Nikon's website, which specified the EN-EL4. He said that it was just a "starter" battery that would only last for 20 minutes in the D3, and that the D3 takes the EN-EL14. I have no such battery on Nikon's web site. I told him flatly that I didn't need the battery. The salesman then said that the $3009 price was for a gray market camera with a polycarbonate body and no US warranty (the web site clearly said US warranty and said nothing about a polycarbonate body). The US market camera was $4699, he said. I was more than a little angry and suspicious by this time, since I don't believe Nikon makes the D3 with a Polycarbonate body for any market. I told the salesman that there were too many things that were wrong about this transaction -- and he hung up on me. At some point in the conversation he also said that they would have to charge sales tax because the price was over $3000 (apparently this is why the online pricing comparison site listed "no sales tax"). It was just one more item of complete B*** S***. It was a classic bait and switch, as well as an attempt to unbundled and sell included parts separately to get more than retail. I would have ordered this camera from B&H Photo, a very reputable dealer I have dealt with for years, but it's out of stock there right now.