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Razz Photo Complaints - Unparalleled rudeness and unresponsiveness

Review all Razz Photo complaints

Razz Photo

Posted: 2007-11-23 by James [send email]
Unparalleled rudeness and unresponsiveness
Complaint Rating:  100 % with 16 votes
Company information:
Razz Photo
New Hampshire
United States
Phone: 888-800-6381
www.razzphoto.com

When ordering the camera they were incredibly forceful about ordering additional, unneeded options and then began informing me that if I did not order these the camera body would be different (untrue).
When checking status on a two-month old, unfulfilled order the representative hung up on me, the second rep transferred me to someone else that was extremely rude, when asking for a supervisor would just pass me around and actually heckled me. A nightmare of an experience. Still trying to get my money back on the canceled order. Do not do business with RazzPhoto!!
Comments United States Consumer Electronics
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Comments

287 days ago by Tim [send email]
We all know of a lot of the scams being pulled on the net, particularly those emanating out of a number of New York based establishments. Here's some information I thought might be of use to other Nikonians.

Not that I seriously though the prices could be legit, but when I did a search earlier today for current prices on the Nikon D3 I simply had to see what the game was when I saw a company called Razz Photo selling the camera for $3,000 ($2,999 to be exact) We all know the usual bait and switch tactics that some use, the stalling, warranty scams, etc, but what really caught my eye when I clicked on their page was the absolutely glowing reviews that numbered in the thousands and gave them a five star rating. How could this be, I wondered?

I slowly began trawling through the 300 on view (out of over 3,700) and began to feel like I was sensing some repetition. Eventually I copied all 300 reviews into Word, where I began doing a search for matches. Sure enough they existed - EVERYWHERE! Here's a classic example -

'Lowest price available for this product (Panasonic TH-42PX600OU 42 Plasma TV). I also purchased the Phillips TSU7000 LCD touchscreen remote which is so hot! Communication with this company was exemplery the few emails I sent before purchase were answered within hours and they sent me a tracking number as son as my package was shipped out. Original box was placed inside another and wrapped in bubbles. I'm very satisfied with the order.'

The first entry at number 52 purported to be from someone called Jake. The identical entry, errors and all, appears at number 86 under the name of Leah. Third entry pops up at 281 under the name of Morgan. Only difference is that the comments change on the Pros and Cons section.

As far as I can tell, many, if not all, of the customer responses are bogus, which would be staggering given the fact the total is nearing 4,000. After the entry mentioned above I started from number 1 and did a search through the 300 entries on view to see if there was a match. It was repeated at points 176, 183 (dumb to put them so close together) and 230. Entry number 2 got repeated 6 TIMES at points 42, 76, 184, and 224. Entry number 3 got repeated at points 185 and 232. Entry number 4 got repeated at points 186 and 233. Entry number 5 got repeated at point 189. At this juncture I stopped, as I'd proven my point. It simply beggars the imagination how much more repetition goes on, as the accessible reviews stop at 300.

Basically, it looks like they have a set list of 'customer responses' that they scroll through to cut and paste in at need, on some occasions not paying close enough attention to realize they've repeated the statement too close to the previous entry.

I called the FBI, who said they can do nothing about the matter. My view is that if all is as it seems and Razz Photo is filling in its own feedback with bogus entries from supposedly happy customers than they're grossly misleading consumers into handing over their trust and dollars under false pretenses. Perhaps I'm wrong in the matter, but it's certainly hard to see how I could be. Razz Photo could well claim that aren’t responsible for the reviews, but it's hard to figure who else would go to such laborious lengths to build up a business's image. What would they stand to gain? I leave it up to you guys to judge.

Perhaps the administrators might care to sticky this post as yet another suitable warning for others to be VERY wary of prices that are far too good to be true. To that can be added glowing customer reviews that seem too good to be true.

Hope this helps others to be very wary of this outfit. For those wishing to check my research go to ShopCartUSA.com and click on Razz Photo's feedback on the right. The numbering will no doubt change, unless it's listed from oldest to most recent, but a search will turn up the example I gave above, at which point you simply need to shift the other matches by the appropriate number.
266 days ago by Josh [send email]
Don't buy from razz pho!! Save your money or go to a your local shop and pay a little extra. They are scammers and their service is very bad and the people are very rude.
244 days ago by Brent Richardson [send email]
I purchased a camera from them 2 weeks ago and they said call back in two weeks i called they said call back in two weeks. Im pissed off and im not the only one out there, this is rediculous that people treat other people this way so f*cking rude!
238 days ago by Barry [send email]
I recently ordered a camera from Razz Photo (Best Price Cameras, BPC) and something triggered me to check up on the order. The fact that my online order only came with an order number and no summary of the charges was really the clue. I contacted Razz Photo and was told the camera was not in stock and it would be 6-8 weeks for delivery. I told them I wanted to cancel at which the customer service rep said he would do and email me a confirmation number. I waited for approx. 20 min and called back and was told that I would get the email in about 5 min. I waited approx another 20 min. and still no email. I called a third time and was cut off after waiting for about 10 min. You guessed it, I called again and told the rep that I would like to get the email and he said that they have no way to send me the confirmation number and would give it to me over the phone. I asked if they had email, he said they did. I said I would stay on the phone with him until I received the email. The email came in and it was from his personal email address (gmail account) and no confirmation number. I ask for the number again and why he sent it through his personal account. He indicated that their email server was down. So now I have this email from his personal account with a "cancellation number" (I hope). I called back again and asked for a cancellation number and this rep gave the same number as in the email. So I started googling Razz Photo and ended up at the New York Better Business Bureau and found the following stats:

Best Price Cameras operates under approx 19 different names, has 22 different phone numbers and 11 different websites names.
As of 04/07/08 - 452 complaints in the last 12 mo., 423 in the past 12-36 mo. for a total of 875 complaints in the past 36mo.

Principal: George Sabato, President

New York BBB states:
Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

I went to check the numbers again today, 04/08/08 and they have gone up...
New York BBB:
462 – in the past 12 mo. That’s up 10 from the day before for a total of 885 for the past 36 mo.

I emailed the NBC/Today/Dateline in hopes that they would do a story and I know that is probably an extremely long shot. I wish people who have had a problem with this company and others like them would flood the news stations with letters, email and phone calls to get them on their backs. Maybe a show called “Scam The Consumer Abuser”, like “To Catch a Predator”. It seems to me that if enough media pressure is put on these kinds of businesses and practices it would make it harder for them.
Statements about the New York BBB can be found on their web site at http://search.bbb.org/
235 days ago by Jack [send email]
I came close to buying something from Razzphoto, was put on hold for long period, so called Best Price and found I was listening to same music and same recorded messages. Then I began reading more reviews and everyone was negative. No one should buy from these people. I had talked with one peson in their sales department who lacked knowledge of the product and gave out false information.
210 days ago by Calvin Walsh [send email]
Razz is the worst company ever!!! Stay Away!!!
203 days ago by Jungle [send email]
i would like to compile a list of customers who have either not received what they ordered or were duped with their order into ordering more. also for false advertising.

i have had a similar experience with unnecessary upgrade demands and lack of responsiveness to my order.

i would be willing to lead a class action lawsuit against razz and put them out of business, and i would be willing to include all owners, partners, as well as any credit card companies and merchant banks assisting them with their transactions. we need to scare the merchant banks away from them and then get these guys for their criminal and civil charges.

please email me at jungleboyb5@yahoo.com
200 days ago by James Smith [send email]
THEY TOOK ME FOR $657 FOR RESTOCKING FEES. HOW DOES SOME ONE PUT THESE ANIMALS OUT OF BUSINESS?
165 days ago by Paul [send email]
This company is nothing more than an illegal bait and switch enterprise. I ordered a projector, they then called and said that the bulb did not come with it. I agreed to some extra prices as the final price was still a couple hundred below retail. My invoice came with the unit and the price was $189.00 higher than it should have been. I tried repeatedly to contact them and resolve the matter. They never answered my emails. Now, $189 is not going to break me, but now it is the principal of the thing.

I am taking the following actions, Disputing the extra charges with Visa, filing complaints with the Attorneys General for both states. I am going to initiate a lawsuit in my home state which will require them to appear here. I will try to get them banned from selling merchandise in this state.

I may not get my $189 back, but I will cost them a heck of a lot more than that.
147 days ago by Shawn Vahdat [send email]
After searching on the web for the best deal on Canon 40D, I found your company. The camera price was good but unfortunately I had to talk to the one of the most unpleasant person in the world. All I wanted was the more information about this product and I was ready to make a purchase, but he was very rude he told me just read what in RAZZPHOTO don’t ask any questions just give him my credit card numbers. I notice while I was on the phone you advertised about how friendly and customer oriented your employee were, I think you need to work harder on that subject or you will lose more customers.
My questions were very simple I asked him that is the 40D camera that you offering have the “rugged build quality magnesium body” or “PC plastic body like other camera shop offers. That is all, and I was going to give your company my credit card numbers and made purchase.
I notice the cameras they are selling is not a real cannon but cheap plastic made in China. Do not deal with these people. they are bad news.
119 days ago by Jperez [send email]
I just called RAZZ photo in NY to ask about the Nikon D300, which was like $1, 000 cheaper than the more established true camera players like BandH. I asked a couple of questions and the rep hung up on me. I decided to do a search on google on Razz and found complaint after complaint. Thank God I didn't buy from them Will pay more, and get it locally. If you buy from RAZZ you'll be a Jack AZZ.
12 hours 56 minutes ago by Nery [send email]
I called about and order on the Nikon d80. the guy tried to tell me it didn't come with the battery or charger or anything he said! he said it'll take an additional 6 weeks till it'll come in or i can buy a more expensive version of it. when I argued the the Internet did not mention anything about this he automatically canceled my order and said that he didn't want to talk about it. I asked for the manager and he said he WAS the manager and continued to be rude! I started to complain to him that I wanted what I ordered and not what he was changing on me... he hung up on me half way through...

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