Complaint Rating:

I wanted to stay in Indianapolis for a 2 day women's conference and decided to give Hotwire a try. WHAT A MISTAKE. They were advertising 4 star hotels in downtown Indy for $69.00. Well, like a fool, I booked a room as there are ONLY 4 - 4 star hotels in DOWNTOWN Indianapolis. The room I got was 2 MILES away from downtown and was anything but a 4 star. I have stayed in economy hotels that offered more than this place did. What a rip off! When I called Hotwire to complain they wanted to have me re book at a different hotel without telling me where it was at a price of $124.00!!! I told them I would keep what I had but I would NEVER book anything thru them again and would file a complaint. Evidently these people don't know what DOWNTOWN means or what a 4 star rating is all about. This so called 4 star hotel I stayed at didn't even have a snack machine and NO complimentary continental breakfast - you had to pay for that at a cost of $8.95. Needless to say I ate elswhere. Their normal room rate is $189.00 - you would think you would get something for that kind of price - but not there. DO NOT BOOK A 4 STAR HOTEL ROOM THRU HOTWIRE!!