Complaint Rating:

We live in Alberta and switched our phone service from Telus to Shaw, years ago - as soon as we were able (the customer service at Telus is awful!). I am not sure how many years ago, but maybe about 4 years. We closed our account (no contract) and had no amounts owing.

Yesterday we got a bill from Telus - 51.79 for a "closed account" and no other details. When we phoned we were told that this fee has been assessed to us for closing our account with Telus. Years ago. There were no services offered, just a random unbased charge that this corporation has decided to charge. Any one else have this experience or any suggestions on how to complain about this action? I've already filed with the BBB.