Complaint Rating:

Company information:
Care Credit/GE Money
United States

I made the minimum payment on the date it was due and got a confirmation number and the date it was paid. The next month I was charged a late fee and they raised my payment amount. I wrote them and they reversed the late fee but still tried to charge me an increased minimum payment. I explained to 3 different people that called that it wasn't late and I shouldn't have an increased payment because it was not late but they don't listen to you and just keep rambling on about the new payment and when can I pay it? I told them I'm not making the new payment because it wasn't late and but their foreigner customer service people don't listen to you. They only care about getting their spiel out. I finally turned them into the Better Business Bureau. I haven't gotten it resolved yet but I'm not paying an increased amount or a late fee on a payment made on time. What a ripoff company! Never get this credit card, they are true scammers.