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2.6 107 Reviews

RainSoft Complaints Summary

43 Resolved
64 Unresolved
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9:07 pm EDT
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RainSoft 1 hour 15 minutes I'll never get back

I, like many others got a similar cold call about someone coming out to test my water system. They said that it would take about 15 minutes and that there would even be a fun experiment for my kids to do. They also said that I would receive a $20 gift card to Walmart for agreeing to the test. Last year someone from our town came out to test our water and said it was fine, and it only took 5 minutes. I thought that it was the same people coming to check it again, I was wrong. The guy showed up at 6:30 and didn't start until 6:40. Meanwhile, my kids are fussy, one hasn't finished her homework and the other two need to take baths. Needless to say, my wife was not happy. He then begins the demonstration and he does a good enough job showing me that the water from my tap was dirtier than the water that he ran through his filter. Still, I'm wondering how much this is going to cost me and if the town said my water was fine, do I really need this. I mentioned that I was leaving for Mexico in two days and he said, really, well you know the only difference between water in the US and in Mexico is that we can afford the chemicals. Really? Oh, is that why I nor anyone else I know has ever gotten sick from drinking the water in the US, but my wife has gotten sick from drinking the water in Mexico. Anyway, he kept asking if my wife would come downstairs because he wanted to do the demo for both of us, but she didn't and he said that he would continue the demo anyway but that it was against policy. I finally just asked him, how much? To which he relplied $7000. But, that it was only going to cost me $139 a month and that between the money that it was going to save me on my electric bill and the money I was already spending on cleaning supplies that it would actually save me money. He also even offered to give me 10 years worth of cleaning supplies if I agreed to buy. If the product was a good as he claimed, why would he offer all of these incentives? Plus after over an hour of listening to this song and dance, there was no experiement for my kids, my daughter got mad at me because I didn't help her with her homework, my wife yelled at me, and I didn't even get the Walmart gift card! Rainsoft, just so no!

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jerseygirlhjs
Clarksville, US
Sep 18, 2012 2:21 pm EDT
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I received a postcard in the mail advertising Starbucks, all I had to do was fill out the postcard, which asked questions about my coffee consumption, and return it for my gift card. A few weeks later a company calling themselves Environmental Water Marketing called. I thought it was a non-profit at first and needed volunteers. This company referred to the postcard I filled out and requested to conduct a water safety test at my house, not knowing what i was getting myself into, I agreed. A Rain Soft salesman arrived at my home- I was shocked! I never would have agreed if they represented themselves accurately. I felt violated and offended by the company. I allowed the sales man to conduct his test and then informed him that I was offended and not at all interested but then asked for the Starbucks card. He stated the company would mail it. I contacted the company, which you can only reach through a Madison, TN office while I am in Clarksville, and informed them that I did not receive my Starbucks gift card. The man on the phone stated that I left in the middle of the test to go to the store and that I never returned! Total LIE- this company had demonstrated a lack of integrity on multiple levels. I will NEVER consider a rain soft product EVER! They really have made me feel like a fool and I am offended by their actions.

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Cocobe
o, US
May 21, 2010 4:17 pm EDT
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Loved your post... you had me laughing. My husband was scheduled for an APPOINTMENT tonight... in the midst of me trying to move our home, I was a tad miffed with him for making this appointment for today at this hour. I get to drive in rush hour traffic to hear this BS presentation so he thinks he can win a John deer riding mower...ROFLOL>>>>...I called him laughing after reading your post and told him I would get there when I arrived but not to fear he would be a captive of the Rainsoft Muscleman who had no plans to let him go until (A) he submitted or (B) until Mommy put a stop to this and threw his butt out da door!...My hubbie immediately called and cancelled the appointment and I had a well need laugh... Thanks to all for the heads up...

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10:45 am EDT
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RainSoft interest rate increases

I purchased a rainsoft system in 2006 - despite never being late on a single payment and even paying ahead my interest rates were increased by american finco to 21%. When I was sold the water system the rainsoft dealer told me that my interest rates would never increase past the 11.99% apr we agreed to. (This was also too high but the slaesman came in and scared us into buying a system.) anyway I started seeing the increases in the rates and called american finco to dispute - I was told that american finco had made a business decision to increase everyones rates despite their credit scores and payment history. I was now locked into a 21% apr for the next 4 years of payments and could not do anything about it. I contacted rainsoft and they told em they had no idea why american finco would do this. They told me they would find me a new finance company. They sent me to fifth third bank - I filled out all the information only to get a credit card in the mail with a $500 limit - which I never asked for then 53rd charged me a $29 initiation fee and when I didnt pay it - they charged me late fees. I finally got them to remove the late fees & initation fees for a card I never requested!

How can this happen & where is my bailout! American finco get a bailout & then gets to raise my rates - I am a paying customer who has never been late on a payment & I get screwed - I would never recommend rainsoft or american finco to anyone!

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kimmiAnn
Millersville, US
May 24, 2010 11:45 pm EDT
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This same thing happened to us. My husband and I bought a system and so did my parents. American Finco increased both our rate from 17.99% to 25.99%. We both called and was told all of the rates increased. We were also told by the salesperson that if we paid $106 a month the system would be paid for in 5 years. We now know that is not even possible. While I really like my Rainsoft system I feel we were totally misled by the salesperson and that American Finco is ripping us off!

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msharmon
Elk Grove Village, US
Mar 30, 2010 10:28 am EDT
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Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. Your situation is not ordinary but I feel we can take some steps that may help. please feel free to contact us and we will work with you and your local dealer to resolve the issue. Please include your original post with your response. Thank you. customerfocus@rainsoft.com

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12:00 am EDT
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RainSoft Poor Customer Service

I bought the Rain Soft bull and only after a few months my water system seemed to not be working. My dishes were nasty and when I would wash my truck and spray it off, it would turn white(my truck is blue). I ask the rain soft rep to have my water tested twice and each time he would say someone would be out in a day or so but still nothing after a month. I also ran out of automatic dishwashing gel( they only gave me two gallons) and asked for some more and they told me that it would be $15. What happened to the 5 years free deal the rep told me about. Nothing but lies I guess. I am refusing to pay until I get service and I don't care how mad they get because this is a bunch of bull.

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msharmon
Elk Grove Village, US
Mar 16, 2010 11:02 pm EDT
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Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. Please feel free to contact us and we will work with you and your local dealer to resolve the issue. Please include your original post with your response. Thank you. customerfocus@rainsoft.com

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5:44 pm EDT
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RainSoft broke after 6 month

Lets just say never buy a rainsoft water softener.I bought the system about 2 years ago. It stop working 6 months after I got it. It froze up the first winter I had it. A neighbor called me at work one saturday morning to tell me there was water coming out the side of my house and going all down the side of the street. I rushed home and found water shooting out the side of the rainsoft system. I called the company they told me they did not work on weekends and i said I had to cut my water off to stop it from shooting out the system so I dont have any water. They said they can come to my house monday afternoon ( hello I dont have any water) . Then they said they are going to charge me $90.00 just to come out to my house thats not including the cost for repairs.### it's suppose to have a lifetime warranty. I am a single mother just trying to give my daughter clean water. I cant afford to keep paying them everytime the rainsoft system breaks. My neighbor told me to call clean water systems this other water system company so I did he came to my house that same day.They had to cut 2 pc pipes( I think thats what you call it) rejoin them without going through the water system just so I can have water again. It was a nightmare! I've called the company asked if they can buy back there water system and they said no now they said they want to charge me $175.00 to fix it. They can at least fix it for free for all the crap they put me through. Im out of 3, 700.00 dollars with this water system that doesn't even work. I learned my lesson I will never buy anything that I dont absolutely need. So if you read this please don't go through what I did say no to Rainsoft water system!

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Felicidad Aponte
Cleveland, US
May 04, 2010 11:19 am EDT
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I'm a first time home buyer, and a few weeks after I moved in, I recieved one of the cold calls offering me free gifts for 15 mins of my time in which my water would be tested. I agreed for the water testing. The salesman showed me how dirty my water was and how much better it was with the system. I was told that with this system, when making a bubble bath, I'd have tons of bubbles without using alot of soap. Never happened. The bubbles accumulate the same as they did with the regular city water. My dishes in my dishwasher comes out no differently than they did before I had this system, as a matter of fact, I experienced no difference in the water after I got the system. My drinking water was already being filtered through my fridge.

Now lets get to what I'm furious about. The salesman gave his pitch, but I told him, I can't afford this system, I'm a single mom that just put everything into my house. He offered me a nice intrest rate to finance it and a 4 year supply of soaps and cleaning products, but my concern was if I'd be able to keep up with the payments. I expressed this to him and was told that at anytime I didn't want it anymore, I could call Rainsoft and they will come pick it up and I would owe nothing more than what I had paid up to that point. When I asked about maintaining the system, because I didn't want anything that would cost me money ongoing, I was told I could buy the salt from Home Depot and put it in myself, which I did, and that it would need a filter change annualy which I could also get from Home Depot, but included in the cost was a yearly maintance. I was told that once a year I can have them come out and change my filter at no charge to me. This all sounded good so I signed the paper, which, I was NEVER given a contract, just the finacial agreement stating what my interest would be that goes to American Finco. When the system was installed, they installed it wrong; my water was running very slow and water was shoting out of the hardware they added to my sink. They came the next day and fixed it. So a year goes by and I call to have them come change my filter. I was told it would cost me $175. I told them that I was told I recieved a yearly maintanace. They said that was only in the first year and I used that up the day after I had it installed. How are they going to use that as my service call when they insalled it wrong. Anyway, I told them the conversation I had with the salesman, and they told me, don't know why he told you that, but that's not the policy and it will cost me this amount each year for them to replace the filter. Screw that, so I went to Home Depot to buy a filter and install myself, but guess what, that was another lie. Home Depot doesn't carry Rainsoft filters, or any that you can use with the system. So now I'm stuck with a system that I can't use because It hasn't been serviced since purchased in 2008, I wasn't able to keep up with payments and now this has went on my credit report as delinqent, the interest has when sky high on this, and, they didn't give me 4 years of household products because I ran out of everything back in Dec. I don't know how to unhook the system and I'm afraid to drink the water comming out of my faucet now so I'm spending more money buying bottled water for my daughter and I to drink.

I just came into a couple extra hundred dollars so I called Rainsoft to have the damn thing maintanced. I work 8am - 5pm, Mon-Fri which is the only times they have service guys on the road. No evening or weekend hours. So I'm supposed to take off work loosing more money to sit at home waiting for them. I don't think so. What I do think is that I should contact all that has complaints, we all get in touch with my attorney and file a class action law suit against these lying ###.

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msharmon
Elk Grove Village, US
Mar 26, 2010 8:37 am EDT
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Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. Please feel free to contact us and we will work with you and your local dealer to resolve the issue. Please include your original post with your response. Thank you. customerfocus@rainsoft.com

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12:19 am EST
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RainSoft scam

Wasted 2.5 hours on this scam tiring to get my wife and I to but this water softener and to make our water cleaner than the tap water. Someone called and said all I had to do is to get my water tested and I would get a $20.00 gift card from home depot. Nothing like that happened at all. The sales man almost called my wife and I stupid but he didn't. He tried and say that as a family that we spend $166.00 a month on cleaning supplies thats crazy. But he was very pushy and wouldn't take no for anything. I can't believe that Home Depot would run a scam like that. Every thing that the woman said on the phone was misleading. He didn't know what I was talking about for the gift card. THIS IS A SCAM 100% A SCAM. Don't let them in you home. They target Home owners. Oh one thing I forgot you don't get something for nothing

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Roscoe
, US
Mar 11, 2010 7:45 am EST
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I have had this same problem. The sales guy came to the house and I almost had to physically remove him from my house. I finally told him to leave or I would call the police. He kept calling his boss and kept trying to cut us a deal. It was really annoying. He wouldnt accept no for an answer.

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RainSoft lien on home

My home has a lien from the previous owners who purchased a Rainsoft treatment system. They said they tried to return it, but the company wouldn't take it back. I'd like to contest the lien. Any help or advice or referrals for legal help?

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RainSoft - need to know

Rainsoft is nothing more than a company run by drug dealers and racketeers how home depot got up with these crooks ill never know. 8000.00 for what I put in myself with a better warranty for 1350.00. The credit company they use slaps a second mortgage on what home you`ll have left after the salt eats away at your pipes and appliances... Wise up america I did

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RainSoft bad service

About one year ago I had a rainsoft water softener installed in my home . When the salesman came to my house he went on and on to tell me how rainsoft is all about costomer satistfaction and is in such good standing with the bbb showing a great number of endorsements corperations that currently used there product.It seemed like a great investment that would protect my houses plumbing not to mention all the other perks(which are not entirely true)

it was to my great dissapointment that the installation of the reverse osmosis filter under the kitchen sink was very poorly installed in a very unworkman like manor causeing the cupboard floor to collapse under the wieght of the tank after the particalboard had been saturated with water over a long period of time rainsoft is not excepting responsability at this time perhaps others would like to start a class action suit.

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x employee of Rain Soft
Bryn Mawr, US
Mar 10, 2010 9:45 am EST

I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!

The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"

If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!

Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.

Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!

WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.

On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos

How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.

All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide

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RainSoft Rip off

Rain Soft does rip people off. I have a friend thats a rep. Before we becam friends he didn't know that I was a new Rain Soft Customer. He needs to release a tell all. They tell them what to say and the water testing kit is a set up. They use only there items and are vauge when answering questions. They install the sysyem immediately so that you can't do research or change your mind.

I have had my water tested by 3 private companies and my water is still testing hard. The price of the sysyem is ridiculous. The rep got to my husband not me. The system still isn't doing what it needs to do and has a leak. When Rain Soft Techs test my water...it reads soft...three other independant companies and test kits that I have purchased say that the water is hard...i'll let you draw your own conclusions..

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jimrine44
Parrish, US
Jan 02, 2009 9:04 am EST

Rain Soft is the biggest rip off on the market, I paid $5, 000.00 for a well system it has never worked and every 2 months we ar paying for service calls of $130.00 to fix their system due to timmers breaking and parts not working, They will not give you any manules to help you troubleshot the system yourself. After a 2 year period we have spent over $900.00 to fix the system that was under warrenty. Please do not get their system RUN! Their is no help from the service center or any back up.
Jim Rinehart (Parrish FL)

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twister78
, US
Feb 09, 2009 8:23 pm EST

Rain soft is a big scam. We got sucked in to the demonstration right after we purchased our first home. We signed the contract and the installation took place the next day. I had the three day cancellation policy on our agreement and wished to cancel but was told that becasue the installation process was complete that wasn't possible. I never noticed a difference in my water quality for the year I actually used the product. Then the water softener began to fill and drain constantly. It's in our basement and were not aware until we had a 900.00 water bill over two months of trying to locate a leak. I made several complaints and was told I would have to pay outrage service call fees. Finally my last contact was I was not going to pay anymore unless they resloved the issue. They were more than welcome to come pick up their equipment that I had not been using for years. I heard nothing for over a year and a half until I was being sued for not paying for remaining balance of 1200.00. After paying 7000.00 already plus the water bill. Don't trust rainsoft.

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Johanna S.
Columbus, US
Jan 25, 2011 12:29 am EST

We almost bought a rain soft system last week and I am so glad that we were able to cancel in time. The system seems absolutely overpriced and the sales tactics are pretty unethical. I am doing research to see if there is anything that we actually do need to do with our water other than filter the drinking water. If we decide to purchases a water softener or a reverse osmosis system it will certainly not be with rain soft. From reading these comments it seems as if a legal complaint should be made against this company.

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Rainsoft is a fraud
, US
Oct 30, 2010 4:14 pm EDT

We have owned the Rainsoft equipment for almost 5 years.
The system has been non-operational more than it has worked. This company is a scam. The high pressured sales tactics used by the sales rep should have warned me from the get go. They were very prompt to get the system installed before you could have second thoughts. We recently had our system serviced in June for the annual fee of $125. Now less than six months later, the system is not functioning AGAIN. After speaking with Nick Snyder at [protected], he informed me that for $40 he would have a technician come out and investigate the problem. Nick also informed me that their services carry a 30-day warranty. What kind of crap is that. This system is a money pit. I wouldn't be surprised if they purposely send people out to tamper with the equipment so that they can make more money on service and repairs. Beware of rainsoft. They are a fraud.

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msharmon
Elk Grove Village, US
Dec 30, 2009 3:31 pm EST
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Hello! My name is Scott Harmon I am the director of technical service and customer focus for AWTP, LLC – the parent company of RainSoft. We are the manufacturer of RainSoft water treatment equipment. Since 1953, we have worked with our network of independent authorized dealers to provide the finest water treatment equipment in the industry. I am sorry to hear that your experience with our local dealer did not measure up to the standards that we work to uphold. While all our dealers strive for 100% customer satisfaction, we know that there will be times when we fall short of the mark. We know you have a number of choices in terms providing quality water for your family and our dealers are committed to providing the highest quality service in the industry. If we ever fail to meet your expectations, I would certainly welcome your feedback. Please feel free to contact me at sharmon@rainsoft.com

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amnaptime
, US
Apr 16, 2009 12:34 am EDT

We bought a home with a rainsoft system already installed. The service calls and maintainence are extremely expensive.Don't expect any trouble shooting over the phone. The sales rep. knows nothing about the product but will have someone call me. Yeah, right. It amazes me the amount of dissatisfied customers that say the same thing over and over. What a ripoff. Major scam. How is it that this company is allowed to stay in business? There must be something that can be done.

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RainSoft guarantee

In May 2009 we moved from a house in Sanford, Florida to Orlando, Florida . We had to downsize to the economy to a trailer on real property, and it has a well. WE bought our old rainsoft equipment from our house to see if we could fix it work out here. No problem said rainsoft, but they would have to refurbish a few things, and add a carbon tower to the tune of $1, 600.00. with a guarantee of a year . Well it is now December 2009, and we have had at least 8 service calls, 3 pumps, and still no good water. My husband has been out of work for a year and a half, and i am disabled so there is no money in fact we had to borrow the money for this equipment.They came out today and informed us that the system was put in wrong, and that it will keep on breaking down, and that we had 2 options one would be $350.00 and the other would be $2.200.00.and there is still 6 months left on the guarantee.It is not our fault that their service people don't know what they are doing. It is like we just threw $1, 600.00 on the ground. We are on a fixed income, and can't afford this we haven't even paid back the $1, 600.00 yet .If you are looking to buy anything from Rainsoft BEWARE!

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x employee of Rain Soft
Bryn Mawr, US
Mar 10, 2010 9:47 am EST

I was a Rain Soft salesman; the good news is the 2010 updated model does work and does do what it's supposed too. It’s in my house and I'm keeping it. The BAD NEWS is Professional Water Services (in Bristol Pa) One of the original RainSoft dealers (1975) are, just like all the other dealers, major Rip-off artists! $8, 390.00 - drop to $7, 390.00 and then pressure the heck out of you until you ask them to leave, then they insist on calling the office ONLY to get you on the phone with a very savvy manager who will start all over again.
*They even made a good profit on me charging me $4, 830.00 + 338.00 tax =$5, 168.00 Ouch!

The manager at P.W.S. is from the Corp office and I heard him say over and over again, ..."you have to keep closing, close close close, " (that's sales talk for close the deal, push push push) when a fellow salesman said, "but you will offend the home owner" the Corp manager said, "I don't care." and he said this all week long in the training, "buyers are liars, I don't care, I don't care! You have to close'em"

If you could get them down to $3, 200.00 with installation and a lifetime warranty, don't keep the soap, don't keep the air cleaner then it's worth it. Oh please do not become bedazzled by 4 yrs of free soap - it wasn't free you paid for it... hello! $7, 390.00 and don't be impressed with the free Air purifiers - you paid for that too $7, 390.00 and don't be impressed with the free installation.. You guessed it, you paid for that too... $7, 390.00 IT'S all worked into the price!

Their tactics are brutal on the customer, Home Depot should be ashamed!
WARNING: they install the NEXT DAY even on SUNDAYS because they know if you get a chance to look on the INTERNET you will cancel. They also believe you (the average home owner) is too stupid to know your 3 day Right of Rescission is still in-effect even though they installed the next day! Fill out your 3-day form get it post marked registered return mail, and mail it off. If they don't remove it call the Attorney General, the BBB, and Home Depot Credit line.

Salesman commissions as of my training 2010:
11% to 17% of the total cost before tax.
That’s $860. to $1, 256.00 per sale!- now you understand the motivation of the salesman (water tester haha) to close the deal tonight!

WARNING: Professional water Service will have access to your credit report and all private banking and home information once you sign the application.

On a good note underneath all the price gouging and unethical high pressure sales tactics, demeaning and uncaring treatment of their salesman –I still believe the Borchainer family actually does mean well, they’ve just lost their way and have become seduced by greed, and bitter by their own karma from years of miss-leading the average consumer to buy something you can get from Pelican for $1, 500.00 without all the fanfare.http://www.pelicanwatertechnologies.com/combo_series.php click to watch all 3 videos

How sad it must be for them to own a business so hated by so many scorned customers across the entire country. Funny: a system that works teamed with a company with no conscience equals: low ethics, low standard of morality, a presumption that You are stupid and fueled by greed. hum I believe these are also the devils qualities.

All commentary is expressly my opinion only, based on what I’ve seen, heard, was trained to say, and actually did in the home on behalf of my commission and RainSoft through the Dealership of Professional Water Services, Inc.
* it is possible in my short time with Rain Soft(PWS bristol Pa) I did not learn enough to have a better opinion of them. Please do your own investigating and give equal time to both sides: Love'em or Hate'em You decide

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RainSoft Ignoring customer's problems with their product.

I own a Rain Soft water treatment unit. A few months ago my neighbor's property had minor flooding. She called a leak detection company to see what was causing the flooding. The leak detection company traced the problem to my Rain Soft unit which was improperly installed in violation of county code and malfunctioning directing water underground directly into my neighbor's yard. The leak detection company turned my unit off, I had to pay the leak detection company, and they documented the problem in writing so that I could get in touch with Rain Soft to get them to reimburse me for the costs I incurred because of the improper installation and also to come to do whatr is necessary for the unit to be in compliance.

I called Rain Soft's headquarters and explained what had happened to a women by the name of Susan Shoemaker who told me to send copies of the paperwork to her and that everything would be taken care of. I would be reimbursed the leak detection costs, corrections would be made for a proper and county compliant installation, and I was assured that anything that was necessary to be done to get the unit functioning properly would be taken care of without having to pay a service fee.

That was over three months ago and nothing has been done by Rain Soft to rectify the problems. I've not been able to use the unit so I'm not getting any of the benefits of the unit. I've left voice mails for Ms Shoemaker who doesn't seem to be available to speak with personally anymore. I've never gotten any return calls from her or anyone at Rain Soft. No mail communications either.

Rain Soft doesn't assume responsibility when problems arise that they caused. Their word is not worth two cents. I would not recommend this company to anyone. Seek out other water treatment systems from other companies.

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RainSoft Avoid them

On December 21st I got a call from this company so called Rain Soft for a short survey. A few days later, they called to say that I had won a free, no obligation gift, and they only wanted to test our water. The free gift was a two night stay at a hotel and there were to be many choices of nice hotels to stay at. I was very skeptical, I did not wanted to do anything without my husbands concern so I had the lady call back and talk to my husband. He agreed to let someone come out and test our water and give us the gift. The lady said it would take 45-55 minutes. When the man came out, he tested our water and demonstrated his purifying system for about an hour and a half. I did not stay in the room for this, although the man invited me to listen as well. When I finally came in, I asked if my husband had received the gift yet. He said no, but that he was sure he would be getting it any time. At this point, the salesman said that in order for us to receive the gift, both decision makers in the home had to be listening and participating in the presentation. He claimed that we were told this on the phone, which we were not, and of course, he hadn't bothered to mention it either. He said we already knew that, and he was just doing his job. So, after wasting an hour and a half of our time, and much more because of the upset he caused, we have nothing to show for it. By the way, the water purification system is incredibly expensive. Great scam artist they should be exposed so that others can avoid them.

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RainSoft incompentence and mistakes

I also was drawn in my the sweepstakes at Home Depot.
The salesman's speel is 2 hours long if you let him in. It's high pressure. He won't leave. We needed a water treatment because of our well so we purchased it for that reason. The company opens up TWO lines of credit for the sale. I didn't find out it was on my credit until I printed my report recently and saw it on there. I called Rainsoft and asked them to take care of it and get American FINCO off my credit so that it doesn't show an open and closed account on my credit and they told me to call FINCO. I said I didn't open the account. Your company did. The lady said, "No we didn't." So I asked her, "Well, who did?" ###s. It's been like this since we purchased this product. Just get a Brita.

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Indianapolis
, US
Jan 19, 2010 1:23 pm EST

Be careful because then if you try to work out a situation with their bad service they have sold your account to another credit agency (as seems to be typical). No ones seems to care about your quality of service.

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RainSoft - scam

My husband was at Home Depot, waiting for an interview and saw the sign about entering your sweepstakes to win a $1000 gift card. So, he filled it out. Several weeks later we get a call from Rain Soft and they said in order for us to officially be entered into the Home Depot contest we had to get our water tested. Then, she said after we get our water...

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RainSoft additional charges

On December 31, 2008 Rain Soft water treatment systems came to my residence to perform maintenance service on my water purification system. I was told that since I had been a long time customer the charge for the maintenance would be $96.00. Upon completion of the service and the instillation of three ( 3) salt blocks I gave the individual a check in the amount of $135.95 ( 3 blocks @ $13.31 each)and was assured by the same individual that the account was paid in full and noted it on the bottom of the check. Today, March 09, 2009, I received a bill stating that my account was past due in the amount of $91.94. Upon calling Rain Soft and speaking to Liz I was told that the account was past due because I had bought salt. All attempts to explain that three blocks of salt could not cost in excess of $43.00 each was useless. Needless to say, I will no longer be using Rain Soft .

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sirus9990
Orlando, US
Aug 26, 2009 6:33 am EDT

On regard's to the $135.95 ... you should have paid attention to the sales rep the average cost just to have a tech come to your house is $125.95.. that does include your entire tune-up for the year. the reason your being charged extra money is just for the salt. the more you order it's .33cent's per pound the less you order it's .44cent's per pound don't get fed up talk to people ...SIRUS9990@YAHOO.COM

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SEMPERFIDELIS
Atlanta, US
May 03, 2009 11:15 am EDT

People, would you please realize that Rainsoft uses a network of individual distributors. That being said they should have standard for service related issues. If you have a complaint about a dealer call the factory in elk grove village IL. Perhaps they will try to help. A happy customer is a lifetime advertisment. Also THE CUSTOMER IS NOT ALWAYS RIGHT, however, they are still the CUSTOMER.

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RainSoft No gas card as promised

We agreed to receive a $100 gas card for a simple demostration. WEll thats what the Rainsoft people said on the phone before they came over. The guy went on for 2 hours! I couldn't take it anymore so I asked how much it was going to cost. He came up with the price $15, 000 but would give it to us for $12, 000. Crazy! I of course said no and he grabbed all paperwork and stuff and threw it in his briefcase and walked out. My husband and I felt like we just got punked. A few days later a rep. for Rainsoft called to drop the price to $5, 000 and we said no. I told the rep I just want the giftcard that was promised to us. She said the guy who gave the demonstration was dissappointed that he took the time come by our house and we didn't buy anything. I told them I could care less. They said Home Depot would be mailing soon. Well its been 3 months and no gift card. BEWARE!

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Kathy14333
Bunnell, US
Jul 13, 2009 9:45 pm EDT
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We had Rain Soft come out and install the entire water system May 2017.. We were looking forward to having clean fresh drinking water without the sulfa taste and smell. After 2-3 days it was put in, it did not work. We had people from Rain Soft come out over and over telling us story after story. We would have payed 3 times the cost to have good water. We were told it would work absolutely and that if there were any problems they would come out right away. Each time we called them, it was one lie after another. We asked them to please take out the system because we had no luck with it thinking maybe because we lived out in the country. All they needed to do was be honest with us! We got screwed big time. We refused to make any payments and we told them to get it off our property right away. They would call constantly and lie or make promises they would come back over and fix it. Well it never happened. We really wish they would have been honest, but they were big time liars. Everything in the contract was bull. We are still stuck with this ugly useless thing on our property. They never came out to remove it. We are trying to find a lawyer to consult. There are a lot more details I can give you about Rain Soft and the people who are working for them. Thank You.

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RainSoft beware

I call rainsoft to come and get there product on third business day three times that day before midnight they would not let me to speak nobody about my problem they waited until next day to call me back and said was to late to for them to come get product so they refuse to help me I very upset with product water is very clouded and taste bad after they put it in then they sent me a gas card I to mail back in with a check 4.00 that is not right your suppose be giving away.

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jerseygirlhjs
Clarksville, US
Sep 18, 2012 2:22 pm EDT
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I received a postcard in the mail advertising Starbucks, all I had to do was fill out the postcard, which asked questions about my coffee consumption, and return it for my gift card. A few weeks later a company calling themselves Environmental Water Marketing called. I thought it was a non-profit at first and needed volunteers. This company referred to the postcard I filled out and requested to conduct a water safety test at my house, not knowing what i was getting myself into, I agreed. A Rain Soft salesman arrived at my home- I was shocked! I never would have agreed if they represented themselves accurately. I felt violated and offended by the company. I allowed the sales man to conduct his test and then informed him that I was offended and not at all interested but then asked for the Starbucks card. He stated the company would mail it. I contacted the company, which you can only reach through a Madison, TN office while I am in Clarksville, and informed them that I did not receive my Starbucks gift card. The man on the phone stated that I left in the middle of the test to go to the store and that I never returned! Total LIE- this company had demonstrated a lack of integrity on multiple levels. I will NEVER consider a rain soft product EVER! They really have made me feel like a fool and I am offended by their actions.

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RainSoft billing contract (financing dispute)

Company changed the terms of contract by charging more than what was stated on the terms of the contract.

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5:29 pm EST
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RainSoft paid more than the average

A month ago we bought a water softener and water filtration system. Our water is bad and we felt we needed to do this.
We must be naive, because when someone gives us a price we accept that this is the cost. I have since found out that
this system is sold for at least half or less than what we paid for it. I am sure that it is buyer beware. This just eats at me
thinking that we were such fools as this will be a major strain on our finances. Is there anything that we can do. My
husband says that we signed the contract and we are stuck. Is this so? The system seems to work fine, but I don't think
that it is ethical to sell to one person twice what another person pays for the same thing.

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Kathy14333
Bunnell, US
Apr 22, 2010 8:26 pm EDT
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Rain soft is a scam! All lies. We were willing to pay 7, 000 to have good water.. Well the system worked for one day. probably added lots of bleach.. We live out in the country and its hard to get good water. Well we never paid them a dime. They should have been honest and told us that it might not work out here.. Well they never bothered us again, If they do, we will get a lawyer. Horbaby people and totally a scam! Thank Kathy

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Kathy14333
Bunnell, US
Dec 05, 2009 11:41 am EST
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Hi, They were liar's from day one! Not one word of honesty. I CONSTANTLY PASS THE WORD AROUND MY AREA! They are horable!

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woodygk
Storm Lake, US
Apr 18, 2009 10:01 am EDT

Karen I am behind you on this, how true that they take advantage of a person when they are down. We cancelled within the time limit and was talked into keeping it until the salesperson could come talk with us. Well guess what, that was just a scam to make sure the check cleared first, and now all we do is play phone tag. I feel we should unite and get our money back. I have documentation of phone bills of calling and cancelling. I guess we should take it to the next step. We are dealing with the same company you are.

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10:32 pm EST

RainSoft phsycotic salesmen

Free water test!

Be warned:

Mr. Rainsoft just left my house about two hours ago.
(With his Tail between his legs)
I had no choice but to escort him off my property.
Major ###!

I almost went for my shotgun.
I now have it loaded next me just in case he returns.

My wife is frieked out and I'm pissed.
God help the next rainsoft representative who approaches me!

I will NEVER allow another salesmen into my home again.

Do your research and you will see.
Many others just like me!

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JasonA
Fishers, US
Jan 05, 2010 12:39 pm EST
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Yes, I'd say this post is a little distrubing..."normal" people don't opt for a shotgun, lest the person they'd like to use it on were brandishing one as well...the salesman, I would gather, likely didnt bring one with him, let alone inside someone's home, if he does keep one in his vehicle. This post sounds along the same lines of someone saying "I didn't like how the girl at McDonald's took my order, because she was a ###, so I pulled out my shotgun at her." I'd say any breakdown in this sale was a comparitive fault...

People don't realize that there are alot of factors in a successful sale: 1.) The buyer must need the product, 2.) The buyer must want to be sold the product, and 3.) The product must be to the standard of the buyer. If any ONE of these points is not a YES, and a sale still takes place, then the fault lies on the buyer. Given that there are no details, one can only assume that the buyer didn't want the product being offered and was offended by being given a sales pitch, and, therefore, the salesperson should not have been invited into the home, even if it was just for the sake of obtaining a free gift card.

At any rate, this post isn't even credible, given it's outlandish nature...the complaint doesn't even say what reasons were given, besides the salesperson was an "###, " and the point of someone wanting to pull out a shotgun, and then goes on to say that he now keeps it loaded, as if the salesman were going to be creeping around his home in hopes he will change his mind and make the purchase.

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Stephen165
Bridgewater, US
Dec 09, 2009 9:05 pm EST

I came across this blog & I was looking at the similarities to my situation. We agreed to the free water test in around 1992 in NJ. The guy had a shirt & tie & slicked back hair and seemed very courteous and nice. The same unlimited soap BS was around even back then. I was told I had to make a decision during the sales call to get the free soap. I told him that I never make a decision like that on the same day, I always sleep on it. He called his manager from the telephone & of course the manager said that he could not extend the offer. Once the salesman realized that I was definitely not going to sign he became surly & confrontational, I of course told him to basically leave the premises immediately at that point. It almost seemed for a while that he would try to get physical & I was ready in case he did. I feel bad, because I am sure that these guys could really intimidate and scare an elderly or infirmed person. These guys have no concience, it's on of the top two high pressure sales experiences I had in my life (the other was a time share conference). These guys are ###, stay away.

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tennessee vet
Nashville, US
Mar 13, 2009 8:04 pm EDT

and you are talking about getting a shotgun out because of a salesman...

LOL who's psychotic? WOW

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