Complaint Rating:

I am writing to warn anyone looking to invest into a Rainsoft System, which is not cheap, to beware of leaving your equipment behind if you move. I have recently moved from a home which I installed the water system and air filter system which I paid $6,000 for. I had the system installed a year and a half before I moved. The reason I did not take the system was because the home I bought also had the system. Well two months after moving into our new home there was a problem with the water system. The technician said that the system would skip two of the cycles when he tested it. Said it would cost $1200.00 to replace the face plus labor. Because I am not the original owner of this system there is no warranty, so warranty does not follow the equipment!! I have spent so much money with this company and cannot believe I am having to face this issue now. Please beware of purchasing this system unless you are o.k. with there customer service. The price you will pay is not cheap!!