Menu
Login
When I contacted the breeder to get an estimate for her Westies that I've wabted to buy for years, she blatantly disrespected me. She said she would not sell me a westie because she had the reputation of picking good homes for her Westies. Apparently the fact that I want to know approximately how much her Westies cost, I am a bad dog owner. Little does she know that i have had a beautiful shorkie who is spoiled and treated so well for almost 10 years. I would not buy from her and highly suggest that you choose another breeder as she is rude and judges too quickly.
However, should you not be interested in knowing her prices, I would definitely buy from her. Even though I don't understand what the issue was in wanting to know the prices, she has been a breeder for a long time and she does seem like a good breeder. It is a shame she was like this with me, because her puppies seem to be great quality from what I can tell. Furthermore, even though I am frustrated with the way she treated me, it says a lot about how much she cares about her dogs that she wouldn't sell to me and how passionate she is.
Just had a phone call with 40 years of breeding experience. Penny has not one ounce of customer service. She berated me for asking about west highland terriers, and in 2 minutes flat she was screaming at me over the phone. I look for pedigree, temperment, health and a GOOD family from where my future dog is going to come from. I'm so glad I did not get a dog from her. I do not reccommend her as a breeder, or for that matter a common, decent, human being.
May 2, 2021 - This is not a complaint. I just have to share our experience with Penny Belle Scorer after reading the complaint against her. I cannot speak for others. My husband and met Penny Belle several years ago, after a long 10-hour drive in a winter storm. The weather was so bad, we had to stop overnight in Kingston. We continued in the storm to Niagara the next day hoping in our hearts that we would drive back home with George, the 8-month old Westie we were going to meet. We were still heartbroken over the loss of Cousteau, our previous Westie who left us at the young age of 14. To this day, we get emotional talking or thinking about him. Penny Belle was very gracious with us and generous with advice. We must have spent a good hour with her, George, the puppies he was babysitting (his official name is Raglan Babysitter) and a few other Westies, icluding his biological dad. I had previously had two 1-hour conversations with Penny Belle. Each time, she was understanding, sympathetic and helpful. Today, George (since renamed J. J. Paddington or Paddy for short) is the joy of our lives. He is good as gold and so smart, curious, playful, a little tease and rascal, a wonderful entertainer and just the most affectionate little guy. We take him everywhere with us that we can because we miss him too much when we don’t (before the Covid). Penny Belle struck us as being a very responsible and devoted breeder. She is passionate about the breed, and cares about her puppies. She will not let her puppies go with just anyone. Isn’t that what we hope for of every breeder? Cost should be the very last thing on your mind when looking for a puppy. - Greta, a grateful and lucky dog mom.
Penny Belle brought so much joy into my family by raising sublime Westie pups. My Westie, Kimba, is now a year and half. What a fabulous dog -- so bright (extraordinary really), so curious, so loving, so loyal, so funny -- he is everything I hoped for and more. A breeder is important -- Penny Belle was always available for my questions about how to raise my boy --a Westie --and her ideas and support have been invaluable. She also approaches raising a pup in a holistic way -- it matters to her vaccination protocol, it matter to her what kind of foods you give your little one --she is a true advocate for four legged creatures. I think it matters that she is full of goodness as well. Everywhere Kimba goes he brings joy -- and I credit Penny Belle for raising wonderful pups! Thank you PBS!
This woman is completely and utterly "Bats". She is no business woman does sure. Dealing with her is an exercise in complete and utter futility. Sorry I wasted my time. Do NOT recommend in any way.
Dear frustrated customer, First of I would like to thank you for my Chuckle of the day when you called me “Bats’. Obviously after our conversation you still didn’t get the fact that this is not a business. If you want to deal with a business when buying a puppy then go to a puppy farmer or a pet store not a breeder that care where their puppy live. A breeder that cares will interview you and try to get a reaction as to how you would react if a puppy should do things that you didn’t like, such as chewing furniture or peeing on the floor and it didn’t take very long for you to react in a Negative way. I have been breeding westies and showing them for over 40 years and one of the things that I take the most pride in is my placement of my puppies.
Penny, I left you a message on your phone about a month ago. I hope we can chat.
James Harbinson, Now this isn’t how the conversation went. You told me you were on a list of another to get one of her pups, then went on to tell me she had make a mistake and mated her at the wrong time, so you were calling breeders you found on the CKC list. I mentioned that I may have a litter next week, but I never promise anyone a puppy till I have one for sure and I met the family. You went on to tell me you knew all about westies because you had two already. Both were getting on in age and the older one had knee problems most of her life and had a hard time getting around and you didn’t know how long in would be before she was gone. Then you explained the other one that was a little younger and how she would be so upset if you took the older one to the vet and you wanted to get a new puppy so when the older one went she would have another one there. At this point I told you that maybe it would not be fair to a puppy to bring it into a home with two older dogs that really didn’t want a pup bothering them, the older ones can get cranky with pups and I didn’t feel comfortable make a decision at this point.( I know the older ones can be cranky with pups because I’ve experienced it.) I then again told you I couldn’t promise you a pup and you got very agitated telling me you had four westies in you life and you knew all about the breed. The fact that you wouldn’t listen to what I was trying to explain to you and then take the time to write this complaint, tells a lot. I have a huge responsibility when I place a pup, I’m responsible for that puppy for it whole life. I have three dogs and maybe a litter every once in a while every puppy is like a child to me and I try to make the best decision for that baby. God bless and the best of luck with your search.
OMG, I just had the same experience!
This is what I just posted on Facebook:
Well THAT was the most unpleasant phone conversation with a breeder I've ever had.
After completely [censored]-talking the other breeder I had been in discussion with (read, you sir are an idiot for even talking with them), I was brusquely told that we're probably not the right people because we have two dogs already (I thought that would be a plus) and that this is supposed to be the best time in a puppy's life and that somehow our two dogs would be too cranky.
I told her that I didn't want her doing anything that was going to make her uncomfortable and then she hung up on me.
Okay, then.
First of all I didn’t hang up on this person, I told him I would not place a puppy with two older dogs it’s been my experience that they can be cranky and the puppy can be hurt. I’m sure that they can find a breeder that will place a puppy with two older dogs but I won’t. what kind of a personality would take the time to write a negative comment because they didn’t get what they Demanded.
I had a terrible experience with this woman, Penny-Belle Scorer. After pre-arranging a time and date to visit her in looking at a few of her new puppies, we travelled from Mississauga all the way to Niagara on the Lake as a family to see the dogs. I knew something was amiss immediately, as she was extremely cold towards us - as if we had come with no appointment, or as if we had done something to make her mad. She didn't even look at us. It was very disconcerting. We had a history of only having West Highland Terriers and it had been 3 years since our dog had died, and wanted to look at a new dog. We couldn't have been more polite to her. She seems to have some deep seated anger towards everyone. She spoke poorly of other breeders, Westie Organizations etc. She just seemed angry period. Mad at life and the world. I made one comment about one of the puppy's having larger ears than the others. Well...that was it. This innocent comment took her from rude, to seething anger. She commented harshly "Those who don't like dogs, shouldn't own them". I knew it was over. We left shortly thereafter, just astounded at this woman's deep seated anger and rudeness. On our way back home, we received an email indicating that we were not suitable and that my comment took her aback. Let's face it - we didn't have a hope. I highly advise anyone to steer clear of her until whatever in life or whomever in life has made her the way she is - has changed. Until then, she will be nothing but trouble for those who deal with her. DO NOT DEAL WITH PENNY-BELLE SCORER. So unprofessional and rude. And what's worse - this woman does a disservice to her puppies by denying nice loving families like ours the opportunity to raise a Westie in a good home like we have done for the last 20 years.
The couple and the wife’s sister came to my home to so I could meet them and they could see my westies. It was quite clear the husband was all set not to like my westies. I will admit that I do not react well when it comes to criticism of my family, friends or westies. The husband was cirticizing the two pups and my adult westies, there wasn’t anything he liked about them. This is the email I sent him after they left .I was so shaken I a friend came over to stay with me for the rest of the day.
“Hello
I really don't think that one of my Westies would be a good fit for your family..I was really taken back by some of the comments that Norm made about my westies.”
And his answer to me it’s obvious he new why I was up set.
“Hi Penny,
I’m really disappointed to hear that. I definitely didn’t mean anything by the ear comment. In fact, on the ride home, we all couldn’t get over how professional, clean, and charming your operation and your dogs were. I honestly felt better educated after you gave me the answers to some of my questions. I’m certainly no expert. If you still feel the same way after my explanation, please let me know before I bring this up with the family. I know we were all pretty excited after our visit, and I hope that my questions didn’t lead you to believe that I wasn’t as well.
Please let me know.
Sincerely,
Norm
I had a HORRIBLE experience speaking with this WITCH of a woman. I was simply inquiring about available puppies and I am stunned at the rude nature of her tone. She spoke as though she was the end-all be-all of breeders, said that I wouldn't be able to afford her dog anyway and that I would be shocked at the price of her 3000$ dogs (I am a dentist, and have more than enough money, not that she even cared to ask what kind of loving home her dog would be placed in and that I have raised westies for years). This woman is deplorable and I highly recommend staying far away from her and if you have any mindfulness, you would be cautious before even picking up the phone to speak with this psychopath.
Well Shannon I really don’t care that You are a dentist and rolling money, the problem was when you phoned the first thing asked was how much are your puppies. If that was the first question you can ask me it must be the most important thing to you when buying I dog. I have a very small window of time to figure out the best home for my puppies that gives me the impression you may Hesitate when spending money on the dog in the future. Such as the best food and veterinarian care. I’m sure you get what you want in some cases but Intimidation doesn’t work on me.
O my! Talk about attitude! I called Mrs Penny-Belle Scorer over an hour ago and I'm still shaken by the experience. I just wanted to know if she has puppies available, but I wasn't even given a chance to ask any questions. After introducing myself and letting her know that I am from the area, she seemed very offended by it. Right away she made it clear, that she has people coming from Vancouver to get her pups, and if I am choosing the breeder based on a distance, then her puppies are not for me. It got worse when I told her that I was calling for a friend and I was merely calling for some information.. She gave me some more of her mind and...hung up on me.
It literally left me stunned, , , what just happened?
Joanna. No this is not how the conversation went. You called and first question you asked was “where do you live”, I asked you why, an you replied I’m calling for a friend “ I want someone close by” since we had the same area code we couldn’t be too far away. I then told you I didn’t have a Westie available and your Friend should be calling the breeders as breeders that care about their pups will only want to talk with the person that wants the puppy. As our conversation when on you got more and more Angry with me as shown in your complaint and an hour later you were still shaking there is no way that a reputable breeder will ever place the puppy with someone that gets so upset when asked a few questions. I do not have a business I have 2 Westies that I show and If I have a litter once in a blue moon and if I’m not going to show one then I’ll let it go for a pet. I take placing my westies as one of the most important responsible things I can do. I have a very small window to figure out if it’s a good home and talking to 2nd or 3rd party doesn’t work for me. Also when I had enough I said “Good Bye” and hang up.
My husband and I had the pleasure of spending 10 years with a Westie, it was heartbreaking when we lost him last October. I made the long distance call to the same breeder. We spent more than an hour chatting about the breed and why we lost our friend kind of prematurely. She gave me a lot of good advice about feeding and Vets, her conversation with me really opened my eyes to a lot of things about having a pet. When I asked her for the price of her pups, she never hesitated for a moment to tell me what the cost was. Not having any pups available for awhile, she even offered to recommend a good breeder should we decide on a pup sooner. That tells me that this breeder is not out to make money. Personally, I did not find her rood in any way not even when I asked how much she charged for her pups. Having this conversation with this breeder, my mind was mad up that she is the one I would like to get a pup from. Getting a Westie cheaper even though we got him from a legitimate breeder, is not always a good thing considering the experience we had with our little guy who from the beginning had colitis, became diabetic and went blind. One night he just laid down on the floor and me beside him giving comfort, he just passed away peacefully.
It is unfortunate that the lady asking for a price felt she was treated shabbily, maybe having a conversation with the breeder before may help to establish a report about the breed. For us, although we have to travel a 1000 km to see her pups, she is the one we would like to purchase a Westie from.