Complaint Rating:

Company information:
Radio Shack
Grapevine, Texas
United States

I went to your store in Grapevine Texas. (Grapevine Mills Mall) I went in to find a usb adapter for my GPS unit. I handed it to the employee by the name of Trey. He then dropped it on the floor!!! His statement was "it will be okay, you can't get a signal in here anyway since we have a copper roof here." He did not find a adapter for my GPS, but then tried to sell me a card reader! I told him I didn't need one, I have one already. My husband and I left the mall at that point. I took my GPS out of my purse, connected it to the window/dash, plugged in the DC adapter, turned it on and it was on a screen showing the location of the mall....the words "Grapevine Mills" (Street/Lane/Road), which of course is where he dropped it!!! I thought that while driving it would change but it didn't. I turned it off to reset it. I left it off for 5-10 minutes several times while taking my 45 minute drive home and it still was stuck on that screen!!! I took the SD card out hoping that would help, it didn't. When we got home, I called the store back and spoke with the employee Trey. He told me that he was sorry he dropped it, but that I needed to call the manufacturer of the GPS for assistance since this was not a brand that Radio Shack carries and that he could not assist me. He made it seem that it was my fault!!! I advised him that I was not the one that dropped it and it had never been dropped and was working perfectly before I even entered the store!!! I just wanted the adapter so I could download the updated maps. He then said he could not help me and hung up. Seriously furious at this point, I called the Radio Shack Customer Service number 800-843-7422 and was told by that person that they could not help me and that I would have to call again tomorrow due to them being in Florida and that they could not assist me since they only handle web problems and this was very unfortunate and he knows that Radio Shack would make this right and replace my GPS. And, this was "customer service" not being able to help??? Anyway, I then called my local store here in Mansfield. (This is the store I normally go to and trust) I spoke with Aaron, the manager, and explained what had happened. He couldn't believe how I have been treated and gave me the phone number to a District Manager named Ken Bowers and a Tina Gustin at 972-399-8700. He also advised that Risk Management should be notified so this can be taken care of as soon as possible. Since this happened after business hours Thursday January 3, 2008, no one could do anything. I am very upset because this salesperson at your store basically blew me off and broke my GPS. HE DROPPED AND BROKE MY GPS, I didn't do it, he did and he is refusing to take any responsibility!!!