Complaint Rating:

Company information:
Radio Shack
California
United States

In May of '08 I purchased a Sirius Satellite radio receiver for my car. I thought it would be a good idea to also purchase the service plan, as it offered "No Hassle" replacement by phone, as well as "Protection From Rising Replacement Costs!".

In September the power adapter died (not the radio, just the $10 adapter). I went to the same store I purchased it from only to find out that I couldn't just swap the adapter out (even though the person who sold it to me said I could) - I had to call the service plan # and file a claim. I begrudgingly did so and the service plan rep told the clerk to swap out a different adapter. We tried to find one that would fit but couldn't. We also tried replacing the fuse in the original adapter but when I tried to use it again the fuse in the car blew out..

Anyway, I had to call the service plan rep back to request a formal replacement - which it turns out they don't do. Even though the service plan promises "Protection From Rising Replacement Costs!" they will only issue be a RS gift card for the original purchase price (the price has gone up $10 since then). Even though the service plan promises "No Hassle Replacement By Phone" I have to ship them my bad unit and then wait 5 to 7 business days and then return to the store to purchase a replacement.

I argued the logic of spending $$'s on a replacement plan that does little more than allow you to return the item and get your money back. The people I spoke with seemed to agree with me, but that does little good.

Avoid purchasing service plans from Radio Shack. They are dishonest when discussing it both in person and in writing.