Complaint Rating:

Company information:
Applebee's
United States
www.applebees.com

I visited Applebee's in Federal, WA on 320th st. on Mother's Day (May 11, 2008). I had lunch there with my daughter. The manager (Chris) was there greeting guests, and handing out $10.00 gift certificates to all the moms. He continued to welcome guests and say happy mother's day to everyone seated around us, but never stopped at our table. After about 30 minutes, I decided to ask our waitress (Bianca) why I hadn't been offered a gift card or welcomed to the restaurant by the manager. She was confused and approached him to ask him. Once she addressed him with the issue he briefly stopped by our table, put the gift card down and said «I was making my rounds, Happy Mother's Day." and then walked away. He never apologized for ignoring us, never gave me eye contact, and never checked back with us like he did the other customers. After this happened I spent the next 10 minutes sitting there wondering if I had just been treated differently because I'm black. I felt VERY uncomfortable. On the following Monday, I called what I assumed was the corporate office and spoke to RIck Dobbins who told me that he is the "top dog" and that the issue couldn't go any further that him. His response to how I was treated was, «I don't know what to tell you, I guess I can talk to Chris and all my other managers about this. He never apologized, or acknowledged that this type of behaviour is unacceptable for representing this company. I recently moved here to WA from TX. Applebee's is on of the only restaurants here that I'm familiar with and enjoy. I am seriously considering never visiting Applebee's again. .