Complaint Rating:

Company information:
Qwest DirecTV
1801 California St.
Denver, Colorado
United States
Phone: 800-899-7780
qwest.com

On December 21, 2007 I signed up for the Qwest/DirecTV bundled package. After 12 years with the DISH network I felt it was time to leave as they also increased their pricing, not concerned about their loyal customers. As the Qwest 'on hold' message states, 'one bill, one payment for all services'. Well that isn't exactly true. It took over 6 months of phone calls to both Qwest and Directv, many hangups, many on holds, many screaming support people, just to have continued problems with billing and tech support. I was told that the 'one bill' wouldn't take until my account was current. HELLO! It is current. Qwest didn't do something on the 21st of December 2007 and I'm left holding the bag. The customer, who is always right, EXCEPT WITH QWEST and DIRECTV, is still paying more than what the advertised price states. And get this, I contacted the Attorney Generals office, they can't help either. I will stick with this absurd contract until the end and then I will leave these 2 companies. They will never be in my house, hand, ears, eyes again!