Complaint Rating:

Company information:
Shelton, Washington
United States
Phone: 360-427-2441

I have a CapTel phone for the deaf. Because it works better having 2 phone lines, I have 2 of them. The 2nd line cost as much as the 1st line even tho I don't call on it myself. The problem is that it raises my phone bill by $19.37. One of the people from CapTel suggested I see if I could get a dicount from Qwest. I am 81 & on SS & really am eligible, BUT Qwest refuses to give it to me BECAUSE my SS check uses my dead husbands SS numer, not mine. The reason being that I am drawing from the money HE made. I never worked outside the home as I had 7 children to raise. That seems like such an idiotic reason. I have called about 3 times & I get the same answer. No one else ever questioned that. Please reply. My bill is too high! Thanks. Doris Richardson 360-427-2441