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Qwest Complaints - bait and switch

Review all Qwest complaints

Qwest
Posted: 2009-08-24 by   Brad Neldon
bait and switch
Complaint Rating: 100 % with 1 votes
Company information:
Qwest
Seattle, Washington
United States

I ordered Qwest DSL through Bridgevine. The offer was first 3 months free and then a price for life as long as I kept the bundle plan. Getting Qwest to honor the 3 months free has been a nightmare. They first claim they never had this as an offer. After many phone calls they agreed to give me 3 months free, however they will not honor the price for life. They claim the offer never exisited. Wish I would have saved the web page that I ordered from. This is totally bait and switch between Brigdevine and Qwest. Oh and so far they have only given me 1 month for free and I have had the service for 8 months now.
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Comments

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 89 days ago by   TalkToQwest 0 Votes
Hello, my name is Steph at Qwest, I am sorry to hear about all the billing trouble you have had over the promotion as well as monthly price for life billing. I would be happy to resolve this for you. Please email me at talktous@qwest.com attention Steph. Please include a copy of your post, (any additional details - such as the regular monthly price you were quoted), your billing phone number and address, and I will work out any necessary adjustments and changes to the billing.

thank you

Steph Lake
Manager - Talk To Qwest Team

talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest

"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”
 86 days ago by   jessibare 0 Votes
Funny, I just looked at my summary of services online only to notice after over a year of service with QWEST, they have entered me into a 24 month contract in order to receive their “Price for life”. I never agreed to this. When I ordered services through Qwest my home was actually for sale, I did not know how long I would even be there. I asked if there pricing included any contractual obligations. The sales rep told me "no". I ordered the bundled package and was extremely displeased with the direct TV service. When I called to cancel several months later I was notified that I would have to pay for services until the end of the contractual agreement, 18 months!! I was also told that there were no other contractual agreements with Qwest, it was only Direct TV! I told them I never had any agreement to a contract and specifically told them my home was for sale so I was not sure how long I would require services. Direct TV reps told me there was nothing they could do, call Qwest and work with them. In May 2008 the Qwest promotion included various gift certificates, the first one for $150.00. I never received it but was fine with it because after reading more about the “gift card”, I found I would have been obligating myself right into a contract. About 8 months later I received yet another “Gift card”, a “thank you for being a customer” gift card. No strings attached and could use it to pay down my monthly charges. I entered all the information online as instructed and did not receive a credit in the amount of the “gift certificate”. When I called to inquire the billing rep said he did not see anything that was ever entered or processed to include the gift card credit. After hassling over being outright lied to by the rep that took my service order, I am not surprised. These people do not return calls to resolve issues and the reps just continue telling you there is nothing you can do. I know I never agreed to any contract for any length of time, I have no problem paying an extra $5.00 per service if it is necessary. I was told today by the billing rep that they verify customer contract enrollment through an automated system. That’s nice; I want an original record of that automated system call proving notification of contract agreement. I want proof that I was notified, which I know damn well I was not! I was told THIS NOTIFICATION: “You are receiving a reduced monthly rate for your Qwest Connect service because of your 24 month term commitment. Your agreement expires on ------”, located on the front of the online billing summary satisfies the FTC guidelines as proof of a customers notice of contractual agreement! There need not be any signatures or verbal communication. I don’t know about anyone else but when I go online to pay a bill I don’t stop to read all the fine print. I look at the numbers, make sure that the bill amount is close to what it should be and pay it! So now if we are not reading everything we can be swindled into a contract without even being aware. Without even knowing it I was suddenly enrolled in the "PRICE FOR LIFE" contract. So, one last thing, if this is a "PRICE FOR LIFE" contract, why then does the amount of my bill change???

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