QVC
reviews and complaints

Our new Serta is a pillow top and it was purchased last year. there is a major RIPPLE in the pillow top. we turned it as directed and it is still a problem, how can we fix or take steps to stretch it, a mattress cover is on it but not causing the problem. my husband is handicap and he is uncomfortable sleeping too. But on the bottom it has Perfect Sleeper pillow top Queen ...

I ordered Revers-A-Brella from them. They immediately charged me for the order and for express delivery. It had to be delivered ... yesterday. I called them for explanations. They promised me that I would get it till the evening. Ok. When I looked at what USPS says and found out that my order was delivered to the buyer on time. Oh really? I called USPS and was said that my order was sent back due to my account unavailability. WTF is this? Why didn't they call me? It's a complete ripoff!

Last month I was on the QVC site browsing and was asked if I wanted to take a survey and receive a free gift. I took the survey and chose my 'free gift' but was later charged for three items are my credit card. I chatted with a QVC rep and was told QVC was not responsible and could do nothing about it because it wasn't a QVC survey. I was surprised at that answer so I asked her why wouldn't QVC be concerned because of fraudulent purposes. They are using the name of QVC to access our credit cards. Second situation is that I ordered an item from QVC, was given a delivery date, which is today 7/19, but yesterday received in the mail a letter from QVC telling me there will not be a delivery because they are unable to obtain additional stock. They also asked me if I wanted to cancel the item and I sent them an email telling them they I would not. I have other accounts with other shopping networks and have not experienced such problems. Maybe QVC is simply not what it used to be.

I ordered an HP All In One desktop on August 29 in the limited teal color and ordered it on 6 flex pays, so my down payment was app. $117. I received an email confirming my order for the teal desktop. It took two days for the order to be released, and then two days after that (on September 2) I finally got the email saying my item was being shipped. All along I was told I would receive my desktop BY 9/7. That day came and went, and NUMEROUS calls later (both with customer service reps and 4 supervisors) no one had any answers as to why I hadn't received my computer, and even the supervisors sounded like they could care less and were always less than apologetic. And they said I'd have to wait til the 14th before they could even officially investigate it. Then NUMEROUS MORE CALLS into them later, finally ON the 14th, they tell me that I'm just going to have to order another one (and in a different color other than the teal that they were now out of!). So, I reluctantly place another order for a white one, seriously doubting I would receive it. But, low and behold, OVER THREE WEEKS from my original order date I finally receive that replacement today ONLY FOR IT TO NOT EVEN WORK! IVE SOENT THE WHOLE DAY TEYING TO REACH THE EVER-elusive suoervisors to place an official complaint and to try and get an acceptable replacement deal for this already replaced order. After being told all day today that a supervisor would call me back one finally did but hung up as soon as I answered upon the second ring! And I have not been able to get one to call me back since. This is the kind of endless BS that I've been dealing with for the last there weeks. I'm always the one calling THEM and requesting a supervisor and then being told I'll receive a return call the same day but NEVER actually do. At one point about 10 days ago I googled the number for the QVC warehouse in North Carolina (where my original teal desktop was apparently sitting since 9/2 all the way up through the 14th when I was told I'd just need to give up on it). And even the warehouse was just as clueless as, but slightly more helpful than, customer service & supervisors. When they ordered me my white replacement that I received today (the one that apparently has hardware issues and isn't letting me even set it up and is the equivalent to a heaping pile of garbage) I crazily told him that at this point I want to order TWO of them them and INSISTED that I get at least half off on the second one, which they miraculously agreed to...I'm supposed to receive it tomorrow. Let's see what BS happens with this one. Let's see if it even shows up, and if it does if it actually works! The one that doesn't work that I received today, customer service is telling me that is going to have to send it back to them before they can even order me a replacement! So, not only have I already waited three weeks to receive a non-functioning computer it will probably be another month before I receive its replacement. I am so unbelievably livid I finally lost it and cussed out a customer service rep tonight who was acting completely nonchalant about my whole ordeal. SERIOUSLY QVC, have you ever heard of HSN? Do you even remember that you have competitors out there that we can and undoubtedly will turn to? QVC is going to make this right for me, and then I'm washing my hands of them. NEVER will they get my business again, and I will place a complaint everywhere possible until I am heard. QVC, you can eat my shorts.

Hello!
I've ordered something from www.qvc.com and my order arrived in a timely manner. When I opened the package and saw my item I was really happy and really like the quality. Product was great and I was very happy about that. The only problem I had with QVC is that they charged me twice for one and the same item. When I noticed that I immediately contacted them and their rep seemed nice and apologized saying things like that sometimes happen. He said I'll get my money back as soon as possible but unfortunately that never happened. I'm very disappointed with QVC.

I was a loyal customer of QVC and really loved the shop. Customer service was awesome and always friendly. But for some reason they've changed in a bad way. Good old customer service is nothing but joke, they are completely unhelpful and customer unfriendly. Have no idea what had happened with these guys but they disappointed me a lot.
Last time I used QVC I needed their help because I wasn't able to change my credit card number. They provided no help and all I heard was empty promises.
Recently I cancelled my account and I'm not planning to go back.

Once I have ordered some items from www.qvc.com but I returned everything due to a bad quality and nothing met my expectations. The entire return process was a real nightmare, but after they gave me a run around they finally agreed to refund my money.
After that I noticed that they cancelled my account and when I asked them why they did that they replied nothing! Very nasty customer service and I do not recommend dealing with these guys!

I made an order back in December 2015 and it is now late May and I received nothing yet! Contacted Qvc many times and they promised to help with my order, but then they just stopped answering my messages and disappeared! I received no products and they did not refund my money and I have no idea what to do! Do not trust this site! There are so many bad reviews about them online, too bad I did not read them earlier!

Don't order anything from this site. Yes, they have really nice items and prices are also great, but you never know what you'll get! I ordered several times from QVC and few orders were ok, but all the others were just a huge disappointment. I received items that were very poorly made and were not worth the money I paid. And when I contacted customer service they refused to give me a refund, because my products were not damaged and they said that it was not their problem that I did not like the merchandise. Very poor and impolite service.

I ordered a Dooney and Bourke over the phone to make sure the purchase and delivery was done correctly. The item was sent to my billing and not shipping address. The starting on the 30th of March at 3:30 pm I had a series of long periods of time on hold, clearly overburdened customer service representatives telling me they could do nothing, as well as false promises. My credit card was processes an additional time without my permission to then find out, again contrary to what was promised, I could not get my pocketbook before I left for my trip. Now I have had my credit card processed for THREE purchases with no pocket book. The last agent I spoke to was Jay who was deflective and dismissive-- at best. Offering no contract information for anyone in a position of authority. I was on hold today for 73 minutes before I gave up. I have never experienced anything like this. No business, if they did not have the volume to rely on, could survive like this. Its against basic business principles and consumer rights. This is my third online post and I will continue to post on very available resource.

I had I say HAD been a long term customer of shopping Channel, QVC until a $11.29 set of earrings turned into 3x as much. No earrings, and no service and bills ranging from 9 to 21 dollars, for broken earrings. That I did what they told me to do. My name is Annabell I Harris, my e-mail is [protected]@att.net I live in Escondido Calif. I have, and will keep a very good credit rate.
I got a set of 3 stainless steel earrings on my "Q-card". When they arrived a few days later, one was broken. Unwearable. I called QVC, and got this from their rep. "Oh I'm so sorry, just send them back and it won't show on your bill." Same day in Jan of 2016, I sent them back. Early Feb. I ordered a $46. sweater. It came, no problem. Then the bill came. It was for $78. plus. Huh? I sent back the set of three with the note it was broken, so they would not reship to someone else. And was told, not to worry, I would not be billed. I called today at 12 noon PST and spent 2 hours listening to the horrible music, and laughing and keep holding. Then being called a liar when I said this bill was inaccurate. I told them, I sent the earrings back the same day, postal slip here verifies that. After one hour and 20 minutes I was told I did not pay for the earrings (broken on arrival) and even if I did send them back, they did not restock them until 2 weeks later, so I was late on the bill. For the earrings I sent back. There was a 0 balance on the Q-card account for over 40 days, until the earrings were ordered. How can a broken earring order sent back the same day triple in price in less than 30 days? I have no earrings, broken, a bill for 11.24 plus $9.00 shipping bill and $21.24 late fee. They refused to remove the late fee because they did not list it returned until two weeks, after they received the return. They could care less about answering my questions as to why, what about 30 day return policy, which was no where near 30 days, and what shipping fee for broken defective product they sent me! This is the most outrageous company full of scams I have ever had the misfortune of having to deal with. Please have all costs removed re: the broken earrings. $11.24 plus $9.00 shipping fee for returning their merchandise that was broken on arrival. And the $21.24 late fee. Which is fraud. There was a 0 balance before the earrings were ordered. Take my advice, and stay away from this bad bad bad company, you get broken stuff, and then get billed for it 3x the price, when you send it back, the same day. Never again with this outfit! Annabell Harris

The title should read Customer Care cares not. Started ordering last fall using EZ pay. There have been no issues with payments.

Yesterday- "your order has been cancelled". I called as I did not initiate the cancel.

Cancelled as a payment issue in 2010 was found. Really? 6 years ago.

No explanation could be given- ABSOLUTELY NONE!

The service at HSN has been commendable. There have never been any issues. When I needed to change a date they always accommodated.

There isn't anything to say but " DELETE THE CARE IN CUSTOMER CARE"

I purchased 4 inexpensive Liz Claiborne t-shirts for $27.00 each. The shipping on each one was about $6.00.
They offer a shipping discount, they take half off all additional same item t-shirts.
To ship 4 lightweight basic t-shirts cost a RIDICULOUS $15.00.
The shirts were crap too! NEVER AGAIN!

I placed an order for pericone md that was on an advanced order, I had no problem with this. When I placed this order online it was to be on flexpay and auto delivery, it was neither. Before it even shipped my account showed a hold for over $223.00, not the flex pay amount. At this point I attempted tjust to cancel the order because I was told it would take 24-48 hours for corprate to fix thier mistake. I was told I could not cancel due to the processing state it was in. Therefore I did all that I could and requested this change be sent to corprate, per thier customer service staff. Well over a week ago now this has not been fixed and I now have a pending draft for an additional $26.26 pending to draft and I have no idea what this is for. I was under the impression that qvc offered flex pay to be able to afford thier products. I will nevr place another order form qvc, they can't be trusted with your account number.

Be made aware that qvc has chaged many items to my credit card without my approval, knowledge or aurthority to the tune of over 127 transactions in the last 20 days. Thank goodness that american express fraud division supports innocent people like myself. I can not, will not, and should not ever recommend doing businews with a company that in my opiniion makes identitiy thefts look like school kids. Be aware - be aware - be aware.

i purchased a bedding set from QVC I couldn't wait for this to arrive. I got it allright! The comforter was not what I ordered the pillow cases were mitch matched so I returned it for an exchange. When the new one arrived it was the correct one only the pillow cases and the additional pillow was not included. They offered to refund $3.00 OFF A $99.00 SET. I told them i wanted all my money credited back to my credit card. I returned it and here comes another bedding set and an additional bill. Now my statement on my credit card is boubled. this time I don't have a bedroom linen and they got two payments. I called them and spoke to a supervisor which didn't speak good English, OMG the next month they hit my credit card again. I tried everything to get them to reimburse me my money for $200.00 plus for a $99.00 plus linen set. the only way I had to stop them was close out that account. later that month i found out that they tried to
get paid for another billing, it came back as Insufficient funds. the bank reported this for me and within 6 months QVC paid me back everything they took from me. On the 7th month after they paid me guess what happened... they sent me the right comfort set along with a bill. I never paid them. I have the set I originally wanted and the account they had been hitting me for was closed out. I GOT A FREE BEDDING SET AND I AM NOT PAYING THEM A DIME. I WILL NEVER ORDER FROM THEM AGAIN THEY TREATED ME SO BAD AS IF I HAD MONEY TO GIVE THEM. I WANT TO THANK MY BANK FOR GETTING MY MONEY BACK.

I tried to purchase a computer through Qvc using the easy pay option, I kept receiving a declined notification over and over so I called customer service and they told they weren't allowed to tell me why it was declining my card, so I called my bank and it already had a Qvc pending purchase on it. Apparently one of my attempts had actually went through and I was attempting to charge it multiple times but I wouldn't know that because the agent didn't inform me of it, I also never received any form of notification/email saying I even had a pending order.

When I finally did receive an email saying thank you for your purchase days after I made it, I click the link in the email to check my order status and my account has been suspended so I call customer service and they ask "who is ____" ( it was my sister's name), so I said " my sister" she informed me that my sister owes a Qvc debt which has to be paid before I can make a purchase because it goes by address we live in a mobile home park, my sister lives on an entirely different lot, I have my own home which I pay rent on. I informed her of this and that my lease/lot number are different than that of my sister and she had to send an email to cooperate which will take about a week to ask if I can get my account reinstated.

They are treating me like I owe them a debt because of a family member past debt and like they're doing me a favor by letting me purchase an item from them, terrible customer service, terrible response time and terrible ethic, why are they allowed to even tell someone who is not my sister that she owes a debt to them in the first place? Maybe if or when they do reinstate my account I most likely won't be trying to purchase anything further from them.