Complaint Rating:

Company information:
Netflix
United States
www.netflix.com

Netflix has been holding movies for 3 days before sending them to me. Their excuse is they want to send the movie at the top of my queue so therefore they make me wait.

Now they've gotten rid of postal and email customer service routes, so you must try to explain your problem to some little girl who makes $5 an hour.

They offered no resolution and told me more than once that throttling is their policy. They didn't use that word but after I sent their company a letter via postal mail they emailed me (with a dummy return email address!) and wrote 4 paragraphs that said they throttle their customers.