Company information:
Target
California
United States
I considered buying some inexpensive jersey sheets months ago, but was not prepared to sped the $8.00 for shipping on a $19.99 item.
Recently, I saw their promotion for free shipping over $50.00 and put together an order for 2 sets of sheets and a water purifier, which came to about $55.00.
When I called to point out that I had been charged shipping, they said that they were sorry, that the items did not qualify for the promotion because they had to come from separate locations and that the item details would indicate that the item qualified.
My complaint is that they should state on each item whether it qualifies OR NOT, not make the customer search for items that do. I went straight to the sheets I wanted, and ordered directly from that page, not seeing any statement to indicate that my items did not qualify.
I was told by the customer service person that it maybe wouldn't "look good" for Target to state that an item "does not qualify" for the promotion.
They won't combine shipping on multiple items coming from the same place. Many online vendors, including eBay sellers, are smart enough to combine shipping, since that is not the service they are being paid for.
I am paying about 30% in shipping on $19.99 sheets that are on sale often for $14.99 in the store (not this color, though).
Or: about $56.00 for sheets I could buy in the store for about $34.00
It seems impossible to shop frugally in this economy. I went back to the pages I ordered from, and I just feel I'm no match for the kinds of strategies employed by some of these companies. People know when they are being taken advantage of. period.
Why is Target unwilling to combine shipping? and what do others think about the situation I outlined here.
