Quality Inn
reviews and complaints

We held a family reunion here July 10- July 12. Our family had a block of reserved rooms. I was one of the hostesses of the reunion. I checked into the motel around 10 am on July 10th. I tried at that time to check in my two children and families and to pay for the whole weekend. I was told I would have to pay when we checked out. My daughter and family arrived around 2 pm and had no problems. My son arrived around 8pm and they had not only given his room away (which I had guaranteed) but they had no rooms left. They said they had tried to call me but my husband was in the room the whole time and NO ONE called. They said my credit card had been rejected. I had recently been issued a new credit card with a new number because my card had been suspected of being exposed to fraudulent activity. The credit card company sent me a new card and closed the old account through no fault of my own. I explained this when I checked in. I had made the reservations with the old card that had been closed. So I gave my new credit card to them at the desk. They failed to put in the new number. When my son was denied a room they were very rude to him and wouldn't even explain the problem until he called me. I was out to dinner, but left immediately to try to rectify the problem. When I went to the front desk, the clerk was also rude to me and kept saying it was my fault because my credit card was denied. They were using the old number that had indeed been closed. Only after I requested to talk to the manager did the clerk become more friendly. He was gone so she called him at home. He told me the same thing, that there was nothing he could do but he would look into it in the morning. I told him that this was the second reunion my family had held here and I could assure him we would take our business elsewhere in the future. I was very upset! The manager did return and brought my son back from the hotel he had been sent to. He however, gave him a room that had a shower and air=conditioner that didn't work. Then he acted like he did me a favor. I feel like I should not even have had to pay for that horrible room. Unless Quality Inn does something in the way of an apology, we will never stay at one again. Thank you for your cooperation in this matter.

My Husband, our two kids 7-months and 18-months went on a vacation up to nebraska for a couple of days to see my family and then go to iowa to see his family we had planed on staying three nights and i wonted a hotel with a pool in nebraska. We also went because my brother just had a new baby. So we get this room #224 and we found out after my husband had smoked one ciggeret in the room that it was a none smoking hotel. the front desk failed to tell him that or even give him a recipet for the cash we had paid. We got in about 11:30pm. So my husband went out side to smoke the rest of the time. the room was great for two days. we went swiming in the tinny pool. We left a do not disturbe sign on the door so i wouldent have any problem with anybody coming in the room and taking things. Well the day check out came. Me and my husband picked up the room and pilled the pizza boxes on the desk along with the breckfest i had brought up that morning. Our 17 month old had got a chunck of muffin on the floor that we tried to pick up. all it needed was vacumed. Any ways we had asked the maid if the room was ok and if it was ok that we leave the keys in the room. She had replied yes. So we left went to Arbys down the road to eat and got done eating and Four cop cars pulled up behind us and asked for our id's my husband asked why. They told us that we did not pay the hotel and for vandilisom. We replied WHAT? So they ran our id's and then took us back over to the hotel to figure things out. We got there they put my husband in hand coffes and talked to him out the room. They said they found a note that said somthing like this "We took out the trash, and kicked your ###. HA HA HA HA HA" also found some kind of empty sandwich bag. The cop showed them both to me and i told him we did not write that note. and i dont know where that bag came from. The cops were therenting my husband by saying that we have to pay $600 in dameges and then we could go other wise you will go to jail and so will your wife and the kids will get put in DHS custady. all we had for the whole trip was $500. I went up and looked at the room. Some one (the MAID) had went in the room and knocked over all of all trash cans and knocked the pizza boxes and everything that i had all nice and stacked up for them to just bring a trash can in there. Also Some one (THE MAID) had took a 3/4 full cup of coffee that my brother had left from McDonalds that morning half was dumped on one bed and the other half was dumped on the other bed. I told the Cops that this room was not like this when we left. The said "what. who do you think did it THE MAIDS". I said i dont know who did it but it was not us. We drove over 600 miles to see my family and we got treated like this. We ended up paying $350.00 before we could leave. The Quality Inn asked us not to come back. Belive me we wont and i will tell everybody a bout the quality inn because that was rediculis. I have staid at may hotels big and small and have never had someone do this to me. I feel robbed and violiated. From know on i will bring the maniger up there and take pictures of before and after. So that really screwed our vacation up. We left nebraska write away after that. We haded seen our family in over a year and to be accused of something like that that i dident do is wrong and i have more respect for hotels than that. I use to work at one. I dont know there reasening but they did it not us.

On June 15, 2009 My Mother and I traveled from Illinois to Morehead, Kentucky because of a family tragedy. Upon our arrival we chose to stay at this Motel and rent 2 rooms. (120 and 108) were rented to us. Room 108 wasn't even ready (no sheets/blankets) on bed, and 120 was worse. The noise was ungodly! I attempted to call and did to complain about whoever was making the noise and the assist. said he would take care of the noise. He didn't. I attempted to make another attempt by phone and my phone didn't work in the room 120 so I walked to the front desk and complained the noise was from room 119. Upon my return to room 120 a man walking into room 119 started threatening me with fist up and dancing around, "come on mother ###er" wanna be tough... No i responded just you guys have to turn down that noise. Mistake! I went to the front desk and again nothing was done!

The next night, tonight, same thing (trouble).
The little ### who wanted to start the fight (night before) was standing in front of lobby desk smoking a cigar and spouts out with, "whats your problem tonight" ? I don't have to answer you, I responded and i turned to the desk worker...can i be moved to another room? It's the noise...can't handle it.
Nope, he said. We're all booked up here and these are our construction workers who are staying...
That's a rip off I thought to myself!
I paid for these rooms on my girlfriends credit card and now this ###!
And, the rooms weren't even ready. And, have to be in fear of getting assulted by Hotel workers and or other guest with no protection!

This is the absolute worst situation I've ever faced and A complaint is being made to the Better Business Bureau and A Private Atty.

I believe a refund is due and ordinances should be installed against this establishment to prevent further incidents from happening.

Jeanette Jensen/William Kiser
1406 N Ann St.
Pontiac, Illinois

Telephone
[protected]

On 9/1/08, my wife and I, who are seasoned travelers, checked into the Quality Inn & Suites in Torrington, CT. The first room we were assigned was next to a noisy laundry room around back of the motel. The room smelled musty. The bathroom had a large round (the size of a basketball) mildew/moldy patch on the ceiling above the tub. The room, although marked �Non Smoking�, smelled of stale smoke.

We requested another room, and were assigned one in a dark corner, which also smelled musty. This room too smelled of smoke even though it was �Non Smoking�. It also had a loose toilet seat that almost slid me onto the floor after snapping my back when I sat on it shortly after entering the room.

The third room assigned to us at first seemed acceptable. However, after being in the room for a short time, it became obvious that this room was terrible as far as our comfort and convenience were concerned. I have listed some of the things wrong with this room.

Bathroom

The bolts that were holding down the toilet were sticking up out of the floor about two inches, with no caps on them. This could cause someone�s foot to be cut open. The water level in the toilet was so high that it came in contact with one�s skin upon sitting on the seat. The tub had mold around most edges and joints, there were large chips in the porcelain, and the shower curtain was slimy. The floor had cracked and broken tiles. The sink was broken away from the wall and was sloping forward so nothing could be put on the back or the edges of the sink. The woodwork and door were scratched and stained.

Bedroom

The carpet was stained and dirty. There was much dust behind the nightstands and under the desk. The windows were dirty, the iron holder was broken out of the wall, there were cobwebs on the walls, the upholstery on the stuffed chair was ripped, and the drapes were such that they blocked the air from the AC.

Outside

The ice machine was located on a very small, unlit room accessible from the parking lot. I was most uncomfortable that the room was so dark, since there had been a couple of unsavory looking people sitting on benches around the parking lot when we checked in while it was still daylight.

In conclusion, we spent a most uncomfortable night at this facility. Based on this experience, we will not stay at another Choice Hotel ever again unless something extraordinary is done to compensate us for this unpleasant experience.

I enclose a copy of our statement. As a minimum, I would expect to receive a full refund of $90.71.

I called to place a delivery and she has the worst attitude ever. Did not feel like working at all. She said that she didnt have a driver to deliver my pizza, was laughing in the backgrouns. I am very disappointed.

her name was Kelly and she said she is the asst manager, which that was a bad hired candidate.

I stayed at a quality in where the halls were dirty, rooms to maintenance were open and visible, the pool was dirty, little to poor maintenance visible in pool area, the breakfast area was poorly staffed, not clean, and overall just sub standard for close to $100 per night. I was surprised and will never stay at a Quality in again.