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1.2 745 Reviews

Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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1:49 pm EDT
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Qatar Airways broken brand new laptop

Hi, My aunt flew qatar airways from NYC to India. She was carrying a laptop in her carry on but when she transfered flight at Doha. Qatar airways insisted on checking in that carry on for whatever reason. But she refused to do and told them it had a laptop, but they wouldn't let her carry that with her and told her to put in checkin when she entered the flight at the flight gate. Laptop arrived in chennai completely broken, I called qatar airways to lodge a complaint and they refused to take it because they don't cover laptop... total crap. I wouldn't fly QATAR in future and would advise anyone who would want to fly Qatar..

What infuriates me is that after denying to check in the bag in second leg of the trip. They refused her to fly if bag wasn't checked in and I ended up with a broken laptop. Qatar should take responsibility for their action and would compensate the passenger... I spoke to Qatar airways customer service but they could do nothing. I would like to file a complaint about the company somewhere, please let me know where I could do that...

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Qatar Airways check in staff asking for bribes in nairobi

I was using Qatar Airways for the first time early this month, flying from Nairobi to Melbourne via Doha. After having seen all the impressive adverts about their 5 Class cabin crew and service and heard great reviews from friends, I expected alot. However, my first contact with their staff was very disappointing - their local check-in staff in Nairobi, JKIA airport.

I was travelling alone and was served by 2 Kenyan male staff. My baggage allowance was 40kgs and I was overweight by 8kgs (total of 48kgs). The check-in man then informed me that I would have to pay the overweight fees of USD $192 for the 8 kilos.

When I asked if the rate was negotiable or if there was any leeway, as the flight was very empty, he said that it was negotiable, between him and me. He advised that we keep it between us, as his manager would not negotiate a good rate, but he would. He then offered that I pay USD $100, and when I asked if I could pay it by debit card (as I did not have the cash on me) he got annoyed and insisted it be cash. When I told him I did not have the cash, he asked me to go to the ATM to get it. When I refused, he then asked me how much Kenya shillings I had, to which I told him Ksh2000. He then responded that it was too little for him. Please note that through all these negotiations he was holding my baggage and passport hostage. He then went on to insist I get him $50 plus the 2000sh, which was all the cash I had on me. I repeatedly asked him if the money was for Qatar Airways or for him, and he insisted that it was going to Qatar Airways (which of course was not true).

When I was about to hand him the money, he got nervous (as there was someone else in the vicinity) and asked me not to open my purse just then, and as I waited, he handed over my passport and boarding cards. I left his desk and proceeded to immigration, thinking that the whole strange matter had been resolved. However, after I passed through immigration, his co-worker followed me and asked me for the money.

As I am female and a student, travelling alone, I want to know if this is common behaviour from their Kenya staff, taking advantage of vulnerable passengers? Are these 2 staff members part of their world-renowned high standard of service?

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dstrangio
, ZA
Jan 17, 2012 7:38 am EST

Yes, this is ridiculous
People like you only encourage corrupt practice at the local level because you did try to play games. Asking him if it's negotiable only encouraged him to think about himself. Next time, weigh your luggage before you get to the airport and do encourage corrupt practices. This has nothing to do with Qatar air
And everything to do with your approach

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Qatar Airways non allotment of requested seat

This was my first experience to travel with qatar airlines under above booking reference which was proved to be bitter one due to the attitude of a lady check in counter staff at paris airport. At the beginning of check in only I requested her to book two window seats for our family of 4 persons (I. E. 2x2 with two windows seats). However she told me that there are no window seats now available and she booked some other seats for us. Thereafter my son also requested her to check whether window seats are available to which she again replied that there no window seats now available. Later on I found that many indian co-passengers (In group) travelling with us were allotted window seats by qatar airways check in counter (May be by your other counter, not the same one) although they were far behind us in queue at check in countersn and they had not advance seat resevation. This was shocking for us. Why were we not given window seats even upon repetitive requests? Althoug same were available.

Compaint made to qatar airlines recieved cool response. Trying to put my complaint below the carpet.

5 star airlines?

Shocking indeed.

Ashok baliya

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Update by ashok baliya
Jun 29, 2010 11:42 pm EDT

pls do not advise me about ASR. i am frequent traveller. we were together in indian group and non of them got it done through ASR. in fact i asked them how they got window seats although far behind in queue and they replied me that they got it done through chek in counter. my complaint is against a particular lady staff at paris airport only and not against entire qatar airlines system.

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Qatar Airways non allotment of requested seats

This was my first experience to travel with qatar airlines under above booking reference which was proved to be bitter one due to the attitude of a lady Check in Counter staff at Paris Airport. At the beginning of Check in only I requested her to book two window seats for our family of 4 persons (i.e. 2x2 with two windows seats). However she told me that there are no window seats now available and she booked some other seats for us. Thereafter my son also requested her to check whether window seats are available to which she again replied that there no window seats now available. Later on I found that many indian co-passengers (in group) travelling with us were allotted window seats by Qatar Airways Check in Counter (may be by your other Counter, not the same one) although they were far behind us in queue at Check in Countersn and they had Advance Seat Resevation. This was shocking for us. Why were we not given window seats even upon repetitive requests?

compaint made to qatar airlines recieved cool response. trying to put my complaint below the carpet.

5 star airlines?

shocking indeed.

ashok baliya

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karl erik vikstrom
, SE
Dec 09, 2012 10:37 am EST

Hände mig nästan samma sak, jag fick bekräftelse på mina platser, men ingen plats som jag fått bekräftelse på, blev den jag fick sitta på, Varför betala extra för att beställa särskild plats men får den inte ändå. Jag vill få ett svar på denna fråga.
Karlerik.vikstrom@gmail.com . Detta var från Arlanda - Bangkok samt retur.

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ayahelhefny
, EG
Nov 02, 2012 10:19 pm EDT
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Hi, my Name is Ayah, I just receivedan email a couple of days ago a Qatar Airways Contract Offer. Basically it turned out to be a scam, I have a Masters degree in Marketing Management, and the title of the position was Senior Marketing Analyst in the UK. The offer almost looked real, I sent it to my uncle whom is a lawyer right after I received it, and also he believed it was almost real. The contract had so much detail, actually leaving u with almost no questions, but there was no interview the interview would have taken place upon my arrival to the UK. But what would have happened I would have never arrived to the UK, i would have lost some money that is all. The funny thing is I sent an email to the email address provided in this so called contract, and i received a reply right away from this man who claimed to be the HR Manager for Qatar Airways UK. I then called him the next day to inquire about some concerns, and he was very convincing over the phone, i have been looking for a job for over 2 years now, and it is very difficult nowadays and I have been looking in several places, so once I received this contract who really I had no doubt was fake, i took it very seriously it was a waste of my time, they also claimed I applied for this job a year ago which made sense in my head, I don't want to write so much detail, but basically everything seemed to make me believe it. I am lucky enough i still didn't and i contacted someone working for Qatar Airways here in Egypt where i am currently living, and i showed him the contract he told me it was definately fake, and i was really surprised because what made me believe it the most was that it carried the name Qatar Airways Contract Offer, and it would be a dream to work for Qatar Airways, it has an excellent reputation, it is a leading and expanding company. I just emailed my complaint to tell us@qatarairways.qa but still i wanted to put my complaint here as well, it is my responsibility to contact you and help you stop the people behind this, i just wish people would complain about things like this, it has happened to many people in the past, the more complaints the better, I am very dissapointed, i was thinking about it for days, studying it for days and close enough to send them money, becuase once u see the original contract and mails I have saved, u could understand, it was a dream job it made sense, and it was very attracting.

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Annoyed Orange
, BE
Nov 24, 2011 7:43 am EST
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Qatar Airways 657
Economy class | Airbus A332
7.753, 8 km | 10u 5min Cebu-Doha Qatar Airways reservation number: X55LOQ
This is my second flight with Qatar Airways, I'm on my way home from Cebu to Brussels. I'm seated on the last row at the back near the comfort rooms. I had a lot of bites maybe from mosquitoes or bugs in the seat. I didn't like them much because they are very itchy. I asked the crew and they just said maybe its mosquitoes and try putting on some cream that is found in the comfort rooms and it didn't work at all. Is this part of the 5 star airlines policy? Getting bit off in a long journey.Anybody here experience the same thing? When i arrived home i felt sick and itchy because of the bites. If they were mosquitoes, then people should be aware that they are deadly because they carry dengue and it causes death to people. So what can be done here?

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9:33 pm EDT
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Qatar Airways - marlissa binti mohamed eusoff wanted to kill me during her annual leave in malaysia, she is a big stealer, cut her hands

qatar airways flight attendant named marlissa binti mohamed eusoff s/n 20676 intruded into my house, break my glass kitchen ware noritake, steal my 2 handset nokia and sonny ericson, my handbag cristin dior, my shoes cristin dior. marlissa binti mohamed eusoff s/n 20676 qatar airways flight attendant wanted to [censored] with attentionally pointing the...

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Qatar Airways wanted to kill our families members and stealed our valued belonging

marlissa binti mohamed eusoff flight attendant qatar airways s/n: 20676 has intruded into our house..she break into house..she break my glass ware kitchen and pointing the knife to my neck...she wanted to kill us..she also stealed my 2 handphone, handbags, shoes, money...
she is marlissa binti mohamed eusoff s/n: 20676
female...date of birth 16/10/1983...malaysian passport A: [protected]..she is from pulau pinang malaysia..ran a way to qatar..and working as qatar airways air crew...qatar police department please prison her and cut her hand...she is big stealer.

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Qatar Airways lost luggage and service

My wife and myself flew from London via Doha to Johannesburg and back recently. The whole experience with Qatar Airways was, to say the least, apaling!

I have a few complaints and would like to stipulate them to you:

1. First and most important, the airline lost our luggage. We arrived back at London Heathrow at 12.25 in the afternoon on Sunday, 14 March. Upon arrival (waiting for our luggage) we were called to the "Lost Baggage" counter. There we were informed that our luggage was misplaced during the transfer at Doha International Airport. Upon questioning the person that informed us, we were promised that our luggage will be on a flight from Doha at 17.00 on the same day. We were given the option to either wait at the airport or go home and get the luggage delivered. We opted for the latter as we have been travelling for nearly 18 hours and wanted to get home. It was then agreed that our luggage would be delivered before 10pm on the same day. We signed a paper and was given a reference number. On this paper was a telephone number to contact with any queries or to track our luggage delivery. The nuber we were given was [protected]. This number does not work at all. We then searched online for "customer service" or "customer care" numbers and dialled the following without any success: [protected], [protected] and [protected].

We eventually got hold of someone when we dialled [protected]. This person told us to call back in an hour as the person who dealt with lost luggage was not there at that moment. After an hour we called back, just to be told the same again. We called back an hour later just to be told that the person in question is not on duty anymore. After explaining our situation, the person at the other end of the line asked us for our reference number. With this information he explained that our luggage was on its way and would be delivered to our doorstep before 10.30pm on the same day. At 23.30 we decided to go to bed and try again today (15 March 2010). I called the same number at 09.15am today. A lady answered and asked me for my reference number. She then said that I will get the luggage today. I just made a call to that same number and now the person at the other end does not know about anything.

We have all of our toiletries and valuebles in our luggage. We already had to purchase the basiscs to be able to get ready for work. My wife had no make-up and no shops are open that late on a Sunday evening.

I am really frustrated with the whole situation and very unhappy that wrong numbers were given out to us.

2. I also want to complain about the in-flight service and airplane conditions on all four of the legs of our journey:

2.1 On the first leg of our flight (London to Doha), two of the onboard toilets were out of order. The one did not even have a door. This meant that 170+ passengers had to use only 2 toilets. The standard of cleanliness in the toilets was not very good either.

2.2 The cabin crew had their luggage stored (together with other Qatar Airways property) in the overhead luggage compartments of the last 5-6 rows of the aircraft. These are clearly designated for the use of passengers. This occured on all 4 legs of our journey. Upon requesting about space for our luggage we were told to "Find a place". This is really not on. We ended up with our hand luggage in totally different overhead compartments which usually was 6-9 rows forward from where we sat. This also caused us to utilise space designated for other passengers. This has never happened to us before.

2.3 The cabin crew was at the best of times unprofessional and very unhelpful. On our Doha to London flight, the cabin crew member did not even attempt to smile once. Her demeanour was one of irritation and being very rude. Their serving of drinks and food was questionable and very rarely did they serve any food warm and/or of a good quality. I was appalled with especially the drinks. The airline does not serve alcohol in pre-measured containers. Instead they pour spirits like gin, brandy and whiskey out of a big bottle. Every drink was poured way too strong and I suppose no-one actually got what they asked for.

2.4 My entertainment unit did not work on the flight from Doha to London. Upon requesting assitance I was told that I just have to accept that it does not work. Sitting on a flight for 7 hours without entertainment is really frustrating.

I usually don't complain about anything. I am always happy if an airline has the right way of helping and/or explainig a situation. The experience with Qatar Airways rates as the worst I have ever come across and I feel that my complaints and issues are valid.

I will never fly Qatar again and will advise any friends or family to not fly with them either. They advertise themself as a 5 star airline and boast about being awarded "The Worlds best economy class in 2009". To me, this might just as well be false advertising!

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AlexTT
Loughton, GB
Jun 28, 2013 2:14 am EDT
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Are you sure about all this? According to themselves they a 5* airline!
You've said you never fly with them again, glad you have the option, unfortunately I don't (twice a week normaly) so here is my run down on Qatar ambitious and arrogant but have not understanding of what makes a good airline, they hire the cheapest staff possible, treat them like muppets, they are at their happiest trasporting Asians (laborers) they are arrogant and racists as far as I' concerned.

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10:12 am EST
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Qatar Airways got a mail regarding a job oppurtunity in quatar airways - wanted to know whether its true or not

Confidential!

Dear job applicant,

Job ref: q. A-uk-10/016

Vacancies: unlimited for those in the (Aviation industry, it,

Project mgt. Administration, hospitality, managerial openings)
Contract duration: 4 - 7 years (Renewable, prospects of securing permanent
Positions).

Contractor/ employer: qatar airways.

Agent/ recruiter: qatar airways career department.

Contract/ job location: london.

Sequel to the job advertisement made, we have reviewed your cv/resume

Sent by our labor consultants *http://www.naukrigulf.com*,

*http://www.naukri.com & http://www.timesjobs*.com for a possible job

Engagement with us and we also wish to inform you that you are eligible

For a job position in qatar airways group u.. K

Please answer and submit the official online questionnaire alongside your

Credentials/photo graph for qatar airways group u. K which will be used to

Ascertain your final eligibility for a job position in reference to your

Cv/resume as posted prior to this interview by

http://www.naukrigulf.com, http://www.naukri.com, &
http://www.timesjobs.com

There exist limited vacancies for those in the aviation industry

(20 successful expatriates needed for a job placement in united
Kingdom).

*note: only successful and short-listed applicants will be contacted

Either on phone or email!

1. 1: aero engine jobs

2. 2: aerodynamicsfluids jobs

3. 3: air traffic control jobs

4. 4: aircraft interiors jobs

5. 5: airlineoffice jobs

6. 6: accounting jobs

7. 7: cabin crew jobs

8. 8: cargo jobs

9. 9: customer relationspass. Service jobs

10. 10: design jobs

11. 11: sales & marketing

12. 12: executive cabin crew jobs

13. 15: finance jobs

14. 16 fitters jobs

15. 17: flight simulation jobs

16. 18: freight jobs

17. 19: front office jobs

18. 20:grad.+ apprentice jobs

19. 21: hostess jobs

20. 22: i. T. Jobs

21. 23: landing gear jobs

22. 24: licensed maint (Base) jobs

23. 25: licensed maint. (Line) jobs

24. 30: marketing jobs

25. 31: pilots jobs

26. 32: mechanics. Techs. Elecs jobs

27. 33: quality safety jobs

28. 34: operations jobs

29. 35: paint sprayers jobs

30. 36: retail jobs

31. 37: sales and purchasing jobs

32. 38: ground staff

33. 39: systemssoftercomms jobs

34. 40: stewards jobs

35. 41: ticketing & reservation officer jobs

36. 42: flight stewards jobs

37. 43: operations officer jobs

38. 44: sales executive jobs

39. 45: project manager jobs

50. 46: chief financial officer jobs

51. 47: airport operations director jobs

52. 48: flight crew ground training jobs

53. 49: office manager

54. 50: accountant jobs

55. 56: customer service jobs

Good luck!

1. Briefly describe your ideal job?

2. Why did you choose this career?

3. What goals do you have in your career?

4. How do you plan to achieve these goals?

5. Can you work well under deadlines or pressure?

6. Tell us about a time when you failed to meet a deadline. What were
The repercussions?

7. Do you have reference list?

8. Why do you want to work here?

9. Why should we hire you over the others waiting to be interviewed?

10. What is your current monthly salary package in us dollars?

11. How soon can you travel down to start your new job?

12. What job position/s are you currently holding with your current
Employer?

13. What three specific job positions do you target from qatar airways

Group u. K?

14. Give us full details on the following;

(A.) full name:

(B.) permanent mailing address

(C.) current mailing address

(D.) tel/mobile number (S)

15. What is your country of nationality? Is it different from your

Present location? If yes please state your current resident country.

16. What are your future plans for qatar airways group u. K?

Packages

Compensations and benefit packages for these positions remain competitive

And comparable with those available in leading aviation

Industries across the globe & negotiations are allowed.

Criteria for employment

Contract awards/ employment will be based mostly on merit and will be

Considered on experience and profile.

Testimony

Over the years, the best recruited expatriates have been selected via the

Internet and the selection has proven to be unbiased & based on merit

Since our clients require the best expertise in various fields to enable

Them deliver within specified frames of time and harness the opportunities

In the operating environment.

Benefits available to short-listed job applicants

* free accommodation

* free feeding

* official vehicle with company driver for locomotion

* family status package + 75% for complete family welfare

* free to & fro travel ticket

* reimbursement for processing of travel paper (S), visa etc * upfront

Payment of first month's

Salary +benefits before re-location to job location

Many more incomparable benefits...

Important instruction for job applicants

All completed online interview questions should be submitted to the human
Resources department of qatar airways at:

Qatar. [protected]@gmail.com to enable them ascertains your eligibility

For a job position and make possible considerations for job offer in
Her company.

Only successful and short-listed applicants will be contacted and invited

For a job position and a mandatory orientation/ training

Program scheduled 3 weeks on confirmation of job offer from qatar airways

Group

U. K

Sincerely,

Mrs. Granny wellspring

Human resources assistant.

Qatar airways

Email: qatar. [protected]@gmail.

I got a mail like this, I just wanted to know whether its true or not. Reply me as early as possible...

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João Almeida
, US
Oct 11, 2023 7:48 pm EDT
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Late in April this year, i did a travel from Madrid to Thailand and back, using QatarAirways.

They broke the wheels of my bag/case, i have complaint and nothing was done so far.

We are in October and nothing happened, it´s incredible worse customer service i have ever seen.

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Linda Naili
, US
Sep 23, 2023 3:37 pm EDT
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Dear support team,

I already raised a complaint on your website few weeks ago, but I did not receive any reply.

I had a horrible experience with your company. The flight below was delayed, and we landed in Abu Dhabi, instead of Sharjah which was at the opposite of our final destination.

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Abdul LATHIEF
Doha, QA
Sep 03, 2023 7:24 pm EDT
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During my travel from Gatewick to Doha [protected])with my family. QA counter staff not allowed 10 kg of silver allowance . Since I am a silver member it is my right to carry 10kg in addition to my normal weight and lounge access. therefore, I seek appropriate compensation from qatar airways.

Booking reference KOMEQU

Privilege number : [protected]

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Marjorie Benito 2
, US
Aug 01, 2023 9:14 pm EDT
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No email send pertaining to change of flight and no proper assitance was being given

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kok foon
Southport, GB
Feb 18, 2023 1:54 pm EST
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11.2.2023- Kuala Lumpur to Doha QR4990 with MH

Qatar airways booking ref : QDGVQQ Last name Thong

It simply would not let me check in and it is a nightmare trying to contact Qatar Airways.

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Amitkm
Lagos, NG
Jan 22, 2023 4:05 pm EST

I was making one booking VXZE9M thru cash+avios and there is interruption came in between the process of booking and my whole avios points were debited and now when I am going for payment its showing whole cash amount where as Avios already got debited from my account. Please credit my points back to my account

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Rupa Raj Regmi
, US
Jan 11, 2023 11:39 pm EST

I am heading towards SFO from DOH in Jan 4, 2023 at 8 am unfortunately diverted towards the LAX and I did not accommodation and food and other services at LAX until now, it is rescheduled 5:15 am, Jan 5,.2023

Any way I am waiting all those services as soon as possible.

booking no: KBW7CR

ruparajregmi@gmail.com

Rupa Raj Regmi Dhakal

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Chica1
Doha, QA
Nov 20, 2022 5:09 pm EST

I am requesting to change my return flight timings 27th November 2022 from evening flight to early morning flight QATAR airways, if penalty arise I can pay th difference.

please advise , and guide me

regards

Joy San Mateo

+[protected]

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anonymous2234345
, US
Nov 06, 2022 7:22 pm EST

I just asked for 5 mins to get information regarding covid vaccination but the customer service was rude. Never in my life have I been going through this airway. I do not suggest any other people go. Rather choose Qantas.

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Said Nizamudeen
, US
Sep 05, 2022 2:55 am EDT

I have booked ticket on Qatar Airways together with my wife to travel on 21July

TRV/DOH/LHR. Due our visa was not obtained on time we have cancelled the

ticket on 19July pnr/p9ven5. But so far

refund amount still not received.

Please reply.

Said Nizamudeen

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Qatar Airways racist comment by cs agent in us

I have booked tickets for India for my sister, my niece and myself. I came back early and my sister stayed there for little longer. Due to some urgency she needed to postpone her return flight for couple of days.

We informed Qatar airways office at the airport by going in person that my sister cannot board the flight, and that person(QATAR airway's employee) assured that he won't apply "No show" fees for my sisters' tickets.

Now, when she called Indian CS, they are giving random answers and asking to call them every one hour for ticket availability. Later one of CS agent in India said call JFK (USA) office as ticket has been issued from there. I have been talking with QATAR - CS in Us for 5-6 times. One of CS agent in US, I was talking with, I asked that why CS - India agent are saying different and not giving a proper answer, For that she replied "It's your people, we don't know anything." I replied "But you would have QATAR airways customer care policy that should be applicable to every country." She said, "I am not responsible for what they are saying, if you want to make a complaint go ahead and do so, don't waste our time!"

This was such a horrible answer I have ever received, as if they do not care about their customers.

My sisters' tickets are still in hanging state. They have asked to call them tomorrow morning at 9:30 am EST. And if everything is ok, my sister in India needs to leave in an hour 10:30 EST ( 9:00 pm IST). So, till last minute, we do not have any idea, if she is traveling or not!

THIS IS A QATAR AIRWAYS...SO CALLED 5-STAR FLIGHT AND 5-START EXPERIENCE!

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AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Feb 11, 2010 10:09 pm EST

But why do you think they would let her change her flight without paying something? That's unheard of! Of course there is a fee to change your ticket... Maybe there was a misunderstanding. When she didn't show up for the flight the airline could actually cancel the rest of the ticket since she is a "no-show". Maybe they did you a favor by not canceling the remainder of the ticket, but you will still need to pay a change fee. That sounds very reasonable to me. Qatar is a GREAT airline - they are consistently voted as a top airline and they don't have this reputation because they screw people over. There must have been a misunderstanding. Just pay the fee and have her fly home... end of story.

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Qatar Airways need confirmation

i have received a mail from qatar airways uk that i have selected for a job whether it is true or fake pls give me assitance.

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agent79
, US
Feb 03, 2011 5:10 pm EST

this is totally not cool.. people making this spam are making fool of others who are trying to look for a job..

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geof
, QA
Jan 18, 2011 10:25 am EST

THIS IS A BIG SPAM MAIL!

Tue, January 18, 2011 1:00:50 PMEMPLOYMENT OPPORTUNITIES AT QATAR AIRWAYS UNITED KINGDOM 2011.
From: QATAR AIRWAYS UK Add to Contacts
To: hr@qatarairways-uk.co.cchr@qatarairways-uk.co.cc

--------------------------------------------------------------------------------

QATARAIRWAYS UNITED KINGDOM
1 CLUNY MEWS WEST KENSINGTON
LONDON SW5 9EG KINGDOM

JOB REF: QATAR/976/1621/UK.
RECRUITMENT DEPARTMENT MANAGER

Dear Job Applicants;

QATAR AIRWAYS is presently their 2011 recruiting Exercise; apply today If you wish to work in UK Send your resume, international passport/passport Photo to the recruitment department QATAR-AIRWAYS.

Note that vacancies are available to many designations that your resume/CV May qualify you to a position that shall be given to you. Note that our management shall take care of the visa and Work/Residence permit of external Applicant.

AVAILABLE POSITIONS JOB VACANCY POST:

Managing Director
Petroleum Engineers
Civil Engineering
Networking Engineering
Computer Engineering
Architect Engineering
Mechanical Engineering
Electrical Engineering
Software Developers
Safety Engineers
General Manager
Project engineers
Chemical Engineering
Electronics-Telecommunication Engineering
Surveying Engineers
Finical Accountant
Secretary
Legal Adviser
Aircraft engineer
Qatar airways Customer care
ticketing sales
security officers
Experience Drivers
Air force officers
Medical Specialist
Customer/service co-coordinator
Marketing managers

PLEASE YOU ARE TO FILL THE APPLICATION AND SEND YOUR CV/RESUME FOR PROPER SCREENING.

FULL NAME...
CURRENT LOCATION...
NATIONALITY...
CURRENT EMPLOYER...
CURRENT DESIGNATION/POST...
PREVIOUS DESIGNATION/POST...
CURRENT MONTHLY/ANNUAL SALARY...
EXPECTED MONTHLY/ANNUAL SALARY...
DIRECT MOBILE & TELEPHONE NUMBER...

THREE JOB DESIGNATION POST APPLIED /DESIRED
1)……………………………….
2)……………………………….
3)…………………………………

Note: Answer the above questions in your reply message and also attached a copy of your updated CV/Resume, so that we can make the final examination and send you an offer of employment soft copy and further information, as we can not be able to conduct an interview to our new applicants make sure you fill the above questions for proper Screening.

For inquiries and clarifications please contact our recruitment Department via Below Contact Numbers or E-mail.
IMPORTANT INFORMATION: Make sure that all your information should to our HR Dept. E-mail ID:hr@qatarairways-uk.co.cc
Don’t hesitate to give us once you send your cv/Resume for our confirmation.

we are expecting your Feedback.

Best Regard,

Dr John Meyer.
(Head of Department)
Human Resources Department
QATAR AIRWAYS UNITED KINGDOM.
MOBILE: +[protected]
LAND-LINE :( +[protected]

AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Jan 11, 2010 7:59 pm EST

And I seriously doubt they would hire someone with such poor writing skills... Sorry.

harry_palm69
harry_palm69
, US
Jan 10, 2010 10:37 am EST

first : have you applied for a job with Qatar? YES or NO. If yes, contact them and go get the job. If no, well, ahh forget you. You are too stupid. Get a life.

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Qatar Airways - lost baggage

This is the letter of complaint I e-mailed to Qatar's main office and gave to the area manager in Khartoum on January 3rd. To date I have had no response from anyone. Dear Sir or Madam: I wish to make a formal complaint about the terrible service of Qatar Airways in Sudan and Doha that resulted in the loss of a bag containing US$3, 000 of scuba equipment...

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Qatar Airways lost items on board

A transparent plastic file containing important papers & a copybook together with a violet coloured book (The definitive book of body language) were left on board on the 5th of December, flight number 127, Abu Dhabi to Doha, Departure time: 15:05, seat number: 30 C, the items were put in the pocket infront of the chair...

We have already reported the incident at the Qatar Airways Office in Alexandria International Airport (Al Nozha) just after arrival...

Please inform us as soon as possible about any updates on the following emails:

[protected]@yahoo.com
[protected]@hotmail.com
[protected]@yahoo.com

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varahramrooz
, IR
Jan 17, 2011 9:23 am EST
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I left my cell phone (pocket pc - model HTC - pink bag) inside the airplane with the following flight information:
From: Mashad
To: Dohe
Flight number: QR 495
Date: 1 October
Time: 05:10
seat number: 11F (but I changed my seat through the flight)
But they not only didnt come back it to me but also they behave me very badly...

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Qatar Airways qatar: discrimination and tell lies

Complain about the Qatar Airline (QR)
Background
Qatar Airline is helpless
I travelled by Qatar Airline(QR) and arrived at Munich airport on 8th Oct, 2009. However, my baggage was lost by QR. Therefore, I needed to wait their call when they found my baggage. Inside my baggage, there were clothes, books, computer and telephone cables etc.. Those were my necessary and emergence things. At that time, I had computer, but I couldn’t open my computer. I had telephone, but I had no battery. I had no warm clothes even it was 0 degrees and at that time, the snow came. My baggage lost almost a week. I called the airport in Munich, they said my baggage was in Manila and I needed to wait and be patient. But I felt doubtful that why I still couldn’t get back my baggage if they have already known my baggage in Manila. I called QR for a whole day, but no one listen my call. Therefore I made an international call to the airport of my home country. I felt helpless at that time and no one could give me a hand to support me or let me know when I could get back my baggage. My feeling was: all the staff were helpless and didn’t want to help me.

When I called to the airport of my home country, they were so surprise that why I couldn’t get back my baggage. They said: according to the computer, if you submit your passport copy and letter of authorization, then you can get back your baggage. At the end, the airport helped me to do that and I got back my baggage in the next day.
I wanted to give thanks to the airport of my home country. They gave me a super warm feeling when I was sad n helpless.

But I haven’t got any help from QR Munich.

Qatar Airline is a fraud
At the end, I got back my baggage on 14th Oct at the night time. I requested a report which show the time when I can get back my baggage finally and the reason of the delay. It is a very important report to protect me to ask for the damage. Every airline should have the responsibility to do that for their customers.

QR said: Yes, I can do this for you, and we will post it to your address which showed in the computer.

Today is 7th Nov., but I haven’t received this report till now.

Yesterday(6th Nov), QR called me and he said he never promised me to post this report. And he also said it is impossible to send the report to me. (I asked the insurance company and also the airport at my home country, they said it is a must that the airline gives me the report after the delay of baggage.)

Because of the delay, I need to buy some necessary things. According to the policy of the airline, they need to pay me 100 US Dollars, (I brought 200 US Dollars stuff as the cold weather and I spent a lot of money to make the international call to my home country and also the internet fee as I have no computer at that period). I asked the airport of my home country, they also said that I should have this amount of money.

However, the QR said to me, I cannot get the money, because I have the address and phonecard in Germany. I was so doubt about that, and I asked, I also have address and phone card in England. It is also possible for me to give you the addresses and phone numbers all over the world, then, it means, I cannot claim the money all over the world. QR said: yes, you cannot.

QR said by their policy, I am a Permanence Residence in Germany, because I have an address n phone number.

I am not a Permanence Residence in Germany, I have 2 passport, but none of them is from Germany. I don’t have any ID Card in Germany and I belong to my home country, but not Germany. With my passport, I can go to England and also all the countries in Europe (without applying a visa). I stay in Europe, not just Germany. Germany is only one city that I will stay in this year. And in this year, I will go to England and also other countries in Europe. It is a must for me to have an address here; otherwise I need to live in the street. It is a must for me to have a phone card here; otherwise my parent cannot keep in touch with me!

What is the meaning of permanence residence?

QR also tell lies that I am a permanence residence of Germany even they haven’t seen my passport. Why they need to treat me so bad—Discrimination—this is what I think?

Why QR said about me misleadingly?

Yesterday, we argued about the meaning of permanence residence over the phone. I felt angry of their attitude. Then, I asked them to show me the policy. I have also experience in law, so I wanted to have a look on the whole policy, rather than we just argued 2 words “permanence residence” on the phone for a long time—it is nonsense. QR told me that they will email the policy with pdf. File to me. And I have double confirmed my email address with them. However, QR hasn’t sent it to me till now. I asked the assistance from the airport of my home country, but they said to me, the document of policy is an internal document, it is impossible to show you or email to you.

At the end……
Is QR playing with me? No report, No document. But they promised to give me over the phone. I have no time to play with this airline. I don’t care about the money. What I care is: Being a responsible and honorable airline, you need to treat your customer with your honor and with your heart. QR tried very hard to find so many excuses to get rid of paying only 100 US Dollars -- It is such a small amount of money. I will not mind if QR send the report to me late, but I don’t accept QR tell lies to me and others.

I think the staff of QR is full of discrimination. I cannot keep silence in this situation.

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Qatar Airways rude behaviour

This is Ahtasham Rabbani from ZTE Corporation china (One of the top three Big Telecom vendors in the world) http://www.zte.com.cn. I had a flight from Islamabad to Geneva via Doha on 4th October 2009.

when i was taking flight # 49 to Geneva on 4th October 2009, A security Personal Named, " Mr. Ali Cingilli" (If name is not correct, please check your database who was on the duty regarding flight # 49 on October 4th, 2009) really behaved rudely to me. At that time, that was so embarsing, first he asked me, do u have Invitation letter from Switzerland, can you let someone to talk to me etc, how did you get the visa etc, i can understand about normal checking procedure and i do appreciate but the way he talked and behaved with me was really indecent and cannot be acceptable. He was trying to let me away from queue with his hands.

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rosba
, MY
Nov 09, 2009 4:02 am EST

QATAR AIRWAYS FLIGHT ATTANDENT NAMED MARLISSA BINTI MOHAMED EUSOFF S/N 20676 WAS
INTUDED INTO MY HOUSE..SHE DOES:
1-SHE CAME TO MY HOUSE AND INTRUDED IN TO MY HOUSE..SHE IS REALLY-REALLY ###!
2-SHE BREAK MY KITCHEN GLASS WARE COST FOR RM3000-00 WORTH NORITAKE BOUGHT FROM NARITA JAPAN..HER HAND MUST BE CHOPPED!CUT HER HAND!
3-SHE POINTING THE END SHARP OF KNIFE TO MY NECK WITH ATTENTION SHE WANTED TO KILL ME...WHAT IS THESE QATAR AIRWAYS YOU SEND A SUCH OF TALENTED TERRORIST TO MY HOUSE.
4-SHE STEALED MY BRANDED ITEM AS FOLLOWS:
A-MY BRANDED HANDBAG CRISTIEN DIOR WORTH FOR RM 7500-00
B-MY BRANDED HIGH HEEL SHOES CRISTIEN DIOR WOTH FOR RM6000-00
C-MY BRANDED 2 UNITS OF HANDPHONE NOKIA N-95 COLOUR BLACK AND SONNY ERICCSON CYBER
SHOOT MODEL TOTAL WOTH FOR RM RM 4500-00
5-SHE MUST BE PURNISHED ACCORDING TO ISLAMIC PRINCIPLE
6-SHE REALLY-REALLY ###ING ### LADY AND VERY-VERY BIG STEALER!
7-SHE BE SACKED!FIRED!REMOVED!MANDOTORY DEATH SENTENCE!BECAUSE
SHE HAS ATTENTION TO KILL PEOPLE PURPOSELY
8-QATAR AIRWAYS AND THE STATE OF QATAR WE ARE NOT FORGETTING THESE FOREVER EVER

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bshaw75
, AE
Oct 08, 2009 5:18 am EDT

Sorry to hear about your experience.

I have travelled thru qatar airways to JFK couple of times thru Doha and my experience always have been very very pleasent. I have a pakistani passport and the visa checkers at Doha airport are mostly indians, I never experience any problem getting thru to them, they ask questions and I just answer & same routine is repeated at the JFK.

My experience tells me that the reaction of the staff related to passport and visa scanning depends on how you answer thier questions. It's not like that they have a grudge against you. They are just tough on thier job.

I travel thru Dubai airport all the time and am aware of the procedures but when you get to Doha, it's all new !

... The behavior of airport police at the scanning machines is very rude, they tell you to take everything off, open you bags and put everything on the belt, they tell you to keep your valueables in a tray & then they do not let you touch anything and one guy is standing in the other room who dumps everything on the floor, I see alot of people complaining about not finding thier stuff like chains & watches. I always carry a SLR camera and they tell me to take out the memory card and batter and take off the lense as well and put it under the scanner !

As asians we are aware of such behavior but it's very new for the Westerns, they cannot take it at all ! you can hear them mumbling words like "idiots", "animals", "###", I do not know why the police act like that but I guess the security checking on outbound flights is very very strict.

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Qatar Airways - qatar airways group u. k.

Confidential! Dear job applicant, Job ref: q.a-uk-09/014 Vacancies: unlimited for those in the (aviation industry, it, Project mgt. administration, hospitality, managerial openings) 1. 1: aero engine jobs 2. 2: aerodynamics/fluids jobs 3. 3: air traffic control jobs 4. 4: aircraft interiors jobs 5. 5: airline/office jobs 6. 6: accounting jobs 7. 7...

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Qatar Airways delay

I want to tell you about the worst flight experience of my life. I am two months pregnant and have never in my life been treated so badly. Let me tell you the story.
I was booked on the following Qatar airways flights:
• Friday 24th July 2009: QR002 at 21:30 hours from London Heathrow to Doha – connecting to
• Saturday 25th July 2009: QR688 at 07:30 hours from Doha to Ho Chi Minh City arriving 19:05 hours.
Upon checking in for QR002 I was not told of any delay or problem with the flight. Then in the lounge at Heathrow the information boards continued to show “wait” and no boarding gate was displayed. Once a boarding gate for a Qatar flight at 22:30 hours was displayed I went to that gate to see what was happening with QR002. Eventually Qatar agents informed me that QR002 was cancelled and that I would be taken to a hotel overnight and leave for Doha in the morning of 25th July 2009. Obviously the connection to Ho Chi Minh City was now missed.
Around 01:30 hours on 25th July 2009 I was taken to the Sofitel close to Gatwick airport after waiting for almost four hours. This was a journey of one hour by bus! Why was I not put up at a hotel at Heathrow – there are so many hotels close to Heathrow airport. I finally got to bed at 03:00 hours and slept only until 07:00 hours when we all gathered at the hotel lobby to find out what was happening. At 07:50 I was given a handwritten piece of paper with the following itinerary:
• LHR to DOH on QR00D (boarding time 10:30 hours)
• DOH to HKG on QR812
• HKG to SGN on TG686 (this seemed strange to me as I was unaware that Thai Airways flew from Hong Kong to Ho Chi Minh City – this flight is from Bangkok to Ho Chi Minh City).
At around 08:00 hours I was taken all the way back to Heathrow again by bus arriving at the airport at around 09:30. Even though I had been told that boarding for QR00D (or QR002D) was at 10:30 hours no boarding commenced at this time. Eventually I got on the plane at 14:00 hours and finally took off at 15:20 hours.
I arrived at Doha at approximately 23:30 hours and then was told that QR812 to Hong Kong was scheduled to leave Doha at 01:20 hours (26th July 2009) and would now connect to a Cathay Pacific flight CX765 at 16:20 hours from Hong Kong to Ho Chi Minh City (instead of the strange TG686). However QR812 only left Doha at 02:00 hours arriving in Hong Kong at 16:00 hours where I was told that this was too late to connect to CX765 to Ho Chi Minh City. So unbelievably Qatar Airways required me to spend one night in Hong Kong before taking Cathay Pacific flight CX767 at 08:50 hours on the 27th July 2009. An alternative would have been to put me on the late United flight from Hong Kong to Ho Chi Minh City that leaves around 21:00 hours – but no action from Qatar Airways. It appeared to me that Qatar airways had just dumped me on Cathay Pacific so that Qatar would not have to take care of me anymore.
Then I was told that I could not stay at a hotel overnight but would have to stay in the Cathay Pacific lounge where I was further told that I could sleep in a bed only from 23:00 hours to 07:00 hours. I was also told that the bed would not be in the CX lounge but in the public lounge! I told the staff at the CX lounge that I wanted to sleep now after travelling for two days but I was told I could not and I would have to wait until 23:00 hours. Can you really believe this?
After trying to sleep in the public lounge I finally travelled from Hong Kong to Ho Chi Minh City on CX767 and arrived in Ho Chi Minh City at 10:30 hours on 27th July 2009, representing a delay of over 36 hours from the scheduled arrival time of 19:05 hours on 25th July 2009.
I never expected such terrible service from a “5 star” airline such as Qatar airways. The whole experience was a nightmare with every step organised by Qatar a disaster:
• Why was the hotel close to Gatwick airport rather than at Heathrow airport?
• Why was I told QR002D would board at 10:30 hours but then only took off at 15:20 hours?
• Why was QR812 delayed and then why did Qatar not arrange a different itinerary when they knew I would not be able to connect to CX765 to Ho Chi Minh City. Why not arrange a hotel in Doha for that night and allow me to catch QR688 on 26th July 2009.
I have been treated like a dog by Qatar airways. At the minimum I demand that you completely refund the cost of the ticket. As I paid cash at Heathrow airport the easiest option would be to collect a refund from your office in Ho Chi Minh City, where I am currently staying. I will not accept a voucher for future flights as I will not be travelling any time soon.
Please be rest assured that if I don’t receive any satisfactory treatment from Qatar to compensate me for this terrible experience I will take further unspecified action.
I do hope that you can restore my faith in your airline by “doing the right thing”.

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Inga Bechara
, AE
Mar 07, 2010 7:22 am EST

On february 28th, I was supposed to board Qatar Airways flight 115 To doha at 00:35 and connect a flight to Heathrow, London at 02:35 Doha time. Instead, after changing gates and being given no information about what was going on, boarding began at 01:45 and to make matters worse, we only took off after 3am! Once we landed in Qatar, we were lead to a boarding gate and had our boarding passes changed. The process was quick and we were on a plane a few minutes after, however, we were taken to the wrong airport! After ANOTHER 2 hour delay in Doha on board, we were taken to Gatwick Airport. Despite being told that staff of Qatar Airways would be there to help us, no one knew where to go and which airport our luggage was sent to. On top of that, many people paid for the bus shuttle to take them to heathrow airport and no compensation was provided.

In total, the delays were over 4 hours and this is absolutely unacceptable. Because of these delays, the taxi that I had booked to pick me up at HEATHROW aiport didn't wait for me (which is understandable since the it was a 4 hour delay). I then had to find another taxi and pay far more money than i otherwise would have.

It was by far the worst flight I have ever had and puts shame on the airlines "5 star" label. I await your response and a suitable compensation soon.

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Ha Pham
, VN
Mar 06, 2014 3:43 pm EST

I recently got a bad experience with qatar, when my flight from Doha to Paris was delayed for one hour and I missed my train which I bought a ticket in advance, then I spent more than 100e for the new one. And after that, I made a complaint and would like them to refund- but, guest what happens: nothing happens after I submitted 2 complaints, no answer, no contact...so it is a horrible customer services and I though that, they are zero star or a kind of ###, not an international airline or 5 star as their brand.

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femi abegunde
, NG
Aug 07, 2010 1:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i also had the worst experience of my life flying qatar airways and it was right after my wedding, when i was expected to be on honeymoon wit my wife.i flew qatar airways lagos doha frankfurt, my final destination being jamaica.i was to pick up a flight from frankfurt to montego bay jamaica on condor airlines and of course it was a separate booking cos there are no direct flights from nigeria to any of the carribean destinations.date was 27th july, flight number QR27.lagos doha left some 20minutes behind schedule, and movt of passengers from tarmac to arrival lounge took 20mins, by the time i got into arrival lounge with my wife, the boarding gate for flight to frankfurt had closed, and on arrival there i was told we had been classified gate no show!had QR27 arrived on schedule, we were to have a time frame of one hour to change planes.there was a flight to munich for 210am same morning and a fellow arab passsenger was being re routed to munich, but we were left unattended, just told to clam down that we would soon be sorted out.they later discovered there was no flight to frankfurt till the next morning, 29th july at 835am, by which time my transit visa thru germany would have expired.we also lost our money on the condor flight from frankfurt to montego bay as it was a non refundable ticket, and flights to montego bay operates only once a week on wednesdays.i just wonder why we were not re routed to munich just in the same way the arab fellow was treated, is it because we are blacks?we were offered no explanations at all, and despite the fact i kept on asking these fellows what was going on all i got was "never mind we ll soon sort you out"!until they later discovered the severity of our situation.we had to return to lagos to obtain another transit, there are no flights on condor to jamaica till 3weeks later, all available ones are fully booked as this is peak season, german embassy appointed to interview us for another transit visa in 2weeks, and worst of all my vacation from my job has expired and my employers in jamaica have switched me to a no pay leave!we can fly through sao paulo but it would cost me much more, and even flights in that route are fully booked till some 3weeks time.
i went to qatar air office in lagos to lodge a complaint and request a refund, was told to send a n email to head office, i have done so severally, but guess what?more than one week later i am yet to receive a response, not even an official acknowledgement of my mail, as available automatically on any serious organisations website.i am giving another week before i know what to do.i am claiming compensation for all my losses and once i have to involve a lawyer we will both lose tiime and money, because i know they ll pay their lawyers more than they have to pay me!
advise to anyone intending on flying qatar, do so at your own peril...the doha airport is a big refugee camp with hundreds of frustrated passengers..one thing struck me...the number of passengers at the complaints desks, especially regarding transfers...there is always a horribly long queue there, that tells u a lot!and qatar, thanks for the honeymoon treat, i will never have anything to do with you again in my life, and i ll make sure to spread the news to everyone who cares to listen!

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Qatar Airways broken lock of my lugage

I have been to Pakistan two time through Qatar Airways and when I reached to karachi the lock of my lugage was found broken. It happends twice with me, when we go to qatar and connect to other flight this time their staff do this silly thing. Recently my friend went through qatar airways to karachi and his lugage lock was also found broken when he received his lugage. My bag is sill with me as a proof. I am very surprised about this sort of conduct by Qatar Airways because they are loosing our trust on this airline and image. now i have flight on 14 of july 2009 with them and i am not feeling good may be they will do the same. I am requesting to qatar airways if you have any doubt call ther person the lugage belongs to but plz don't do this sort of non professional behaviour.

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Qatar Airways taking payments for unmade bookings

I was in bangkok in jan 2009 and i tried to book a flight online with my debit card, I recieved a message saying that my payment could not be processed so i then booked a flight with another company instead.

I recieved no E ticket from them and no comfirmation of this flight or of payment!

Fine...I thought!

When i now arrive home and get my bank statement i find that Qatar airways had actually taken this payment from my account.

beware if you get this happen to you and the internet site says that your payment could not be processed

Also if you need to make a complaint then it is very hard to find there E mail address so here it is

[protected]@Qatarairways.com.qa

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Triode
London, GB
Apr 26, 2010 7:00 am EDT
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I found that Qatar Airways had taken my payment three times even though only one e-ticket was issued.

A visit to their office said all would be sorted out and refunds made. Nothing was ever received!

The only way I got a refund was by using the disputes procedure with the credit card. That took three months.

I dont expect those problems with a five star airline.

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Qatar Airways Change of schedule

ID 4BMAEZ
Sir i have made my flight from london to dhaka sylhet on the 26 of march i had a e ticket comfirm for return journey on the 22 april.
I went to sylhet office on the 7th of april to recomfirm my return journey i found out that from doha to gatwick flight number 73 schedule has change to flight 75 on 24th of april at 0130 i soppose to start work on 24th of april 0600 and i have been absent from work . i had to cuncil my mums filght due to long waiting in doha we had to use a different airline to make her flight to london

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Dr. Olaf Kuhnke
Roveredo, CH
Dec 04, 2023 11:25 am EST
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THIS IS NO COMPLAINT!

i just cannot find the site where I can deposit my PRAISE!

Recently I had the opportunity to travel with your company to Jakarta (via Abu Dhabi, back via Doha)

Everything was EXCELLENT, your staff is well-trained and of extraordinary attention.

I felt "at home" in any moment, also the Lounges are of best quality.

Please let me know how to become a "frequent flyer guest" or whatsoever programs you have for regular clients to Arabian and Asian countries. Thank you

Prof.h.c. Dr.med.

Olaf Kuhnke

dokufficiale@bluewin.ch

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MUKUL RAJ SRIVASTAVA
, US
Dec 23, 2013 7:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
i was on flight no - qr 109, on dated-17 dec 2017, with ticket no - etkt [protected], and my route was --delhi--doha--algiers, then at 16.15 algiers to oran (domestic) flight no ah 6104, etkt 124 [protected]. and i have to join on 18th dec 2017 at 8.30 am sharp
but due to delay in flight from delhi, my all shedule disturbed, i reached algiers at 12 mid night via rome, flight no qr 109 and ticket no - [protected], i have not a single penny in terms of us dollers or euro in my pocket( i having only rupees and algerian dinars) so i unable to inform to my company or to my boss, and 6pm to 12 .30 am without taking food.
i was unknown to algiers, and at 12.30 am i faced too much problems and security risks. i spend nearly 10, 000 dz, for food and hotel at algiers. and i reached oran afternoon on 18th dec 2017. by flight no--ah 6180, ticket no- 124 [protected].
so i faced too much inconveniancy, so please arrange inconveniance allounce for me, and diposite it in my indian account.

my bank ditail---punjab national bank,
A/c no--[protected]
Ifci code -- punb0146100

Thanks please do the needfull.

Mukul raj srivastava
Privilage card no--[protected]
Mob--+[protected]

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doha
Telford, GB
May 20, 2011 7:04 pm EDT

Think twice if you should have a complaint about Qatar Airways.
I was flying back to London from Doha when the FA gave me a very hot cup of tea but then she knocked it over my leg! The FA gave me a towel with ice and then about 1.1/2 hours later gave me a very small sachet of burn cream then for the remaining 4 hours basically ignored me! This accident resulted in a burn to my leg which was very painful for about 3 days.
When I complained about this at heathrow (Qatar) they were most insistant I email to Qatar to explain.
I send an account of what happened and they emailed me to say sorry but I did it myself?
So it seems the FA.s tell lies and Qatar Airways simply ignore everything except the good comments.
Obviously I have emailed again to ask how they reached this decision and again submitted a detailed account of what happened but naturally they never replied ... they really do not care about the passengers... THINK TWICE before flying with Qatar Airways

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Himblay
, US
Aug 20, 2011 1:46 pm EDT

On Dec. 22 6:30am we checked in on flight 613 in Bangkok scheduled to glide out 8:15. Destination: Athens, via Doha. The plane was basically empty. We departed from the gate, got on the runway only to hear the captain say we were returning because of engine problems.

After a 3 hour wait they said the flight was being cancelled and we would return to the gate. In the terminal the attendants just kept insisting that the airline would address all our needs including connecting flights and travel.

By 2pm they finally got us to a hotel and we got a meal after a 6 hour wait (this would end up being our only meal in 12 hours). We sat a the hotel till 17:30 when they called us up and said we would return to the airport, where they would check us on the next Qatar flight at 8:30 pm. When we questioned about what to do about our train tickets from Athens back home to Bulgaria which we would now miss, they said “all will be taken care of in Doha”

We arrive in Doha before midnight and now start dealing with managers who could care less about our problems. They insisted that their only obligations were to get us to Athens and we should be pleased that they just get us there safe, no matter how late we arrive. We spoke to 3 managers. They all insisted there was nothing they could do but we could present our case in Athens to the Qatar staff.

The subsequent morning at 7:30 we depart for Athens and arrive in Greece now 20 hours late. On arrival we find we have no baggage. How much worse can it get?
When we clarified our tale to the Qatar staff, there they listened with empathy (for the first time). They tried to phone the train station about our train tickets but couldn’t reach them so they encouraged us to go ourselves and try to get on the train, insisting that our tickets could still be valid. When we arrived at the station, surprise, surprise, there was a huge sign saying due to the Christmas holidays all trains are sold out. As a matter of fact we couldn’t reserve a seat until Dec. 29. Now we were stranded in Athens.

That evening we managed to book a flight to Sofia for Christmas morning.
The next day (24th) we returned to the airport to see if our bags had arrived, which they did, but one of them had holes in it from the trip. The Qatar staff said that this was normal and there is nothing they could do.

Now we had lost our patience with this airline. We finally arrived home 3 days late, lost our train tickets, had to buy another flight out of Athens and had a hurt bag. All this and the answers they kept giving us was, “Sorry, we wish we could help you but we can’t!”

This is not the customer service you’d expect from a 5-star airline. Their cheap tickets finished up costing us a lot more in time and CASH.

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P Doherty
Halifax, GB
May 14, 2011 11:25 am EDT

on 17/4/11 we flew out of Manchester to Bali via Doha. On arrival at Manchester we wanted to upgrade our ticket to business class for my wife and I. Even though there was space available trhey said it was too late to pay for it and could only upgrade from Doha to Bali due to a 7 hour wait for the connection. Once we arrived in Doha we spoke to the Qatar desk who confirmed seats available for us, they gave us the price of £5, 000 which we wanted to go ahead with. Surprisingly they said if we book this it will cancel our return flights thus having to buy a new flight to get home. After 10 minutes of explaining how rediculous this is, and no other airline does this they are happy with the cash! We got on the 2nd leg to Bali and decided to make a complaint about this in writing through their customer feedback form. We requested a response within 3 weeks prior to our departure from Bali. Typical of all large compaines we have not heard a thing, no acknowledgement of our complaint either. So i did the same on the flight back and unsurprisingly heard nothing again! How on earth have they received 5* without bribing Skytrax?

I will never use this airline again!

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Abedo
, US
Apr 12, 2012 10:35 pm EDT

To the management of qatar airways, I mr. Richard assary a client of your airline was a bit disappointed with the services that I received on the 8th september 2017, i’ve sent a polystyrene box contain 20kg of fish through your airline cargo to moscow, which was mainly a bit of different type of fish for sample as my client in russia wanted to start importing fish from the seychelles. The cargo left seychelles on the 09.09.11 at 06:30 am for doha as I understand should be doing only 2 hrs there and then to moscow.

Upon delivering the cargo I hand over the bl and the veterinan certificate over to the staff handling the cargo, he told me that the certificate is attached to the bl and upon arrival of the cargo the consignee would received it.

Upon arrival the consignee names was mrs. Olga kadesnikova she called me and told me that there don’ t want to released the cargo as I did not send the prices of fish along so immediately I scan the recite and send to her, so the she went back to collect the cargo and there said that the cargo does’ t have any document like bl and the certificate of veterinian so therefore there not going to release it, so again she called me and I called mr. Freddy who s in charge of cargo for qatar here in seychelles and he told me get another certificate which I did and by the way I have to pay again like the previous one cause there needed original, and I handed it to mr. Freddy which he told me that his going to send it straight away to qatar in moscow and there would received it the next morning.

The next day mr. Freddy called me and told me he is sorry but the cargo has gone bad (Rotten). I ‘ve paid the freight usd 121.00 and the price I ve bought the fish and packing plus the certificate of vet and the time I have to wake up at 4:30 am to go to the air port for delivery was just a waste of time and money, plus my client keeps going up and down at the air port in moscow which she have to leave her work over and over again. She sent me copy of letter with qatar stamp on it saying there not going to release the cargo as there is no document.

Can you please get back to me and let me know what the air line is going to do about it. Cause lost of document occurred along the transporting of the cargo which nor me or her is responsible for.

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Jason the Traveller
, MX
Jul 24, 2011 11:44 pm EDT

Having flown twice with Qatar it is an experience I won't repeat. Both times they lost my bags through the shambles that is Doha. They offer nothing in return but a written statement advising how many bags they handle, looking at others they have the same issue. If you are out of pocket for toiletries, laundry or having to go back and collect your bag - don't expect anything whatsoever. They wash their hands of you as soon as they get the bag to the airport you arrived at. They have no customer service whatsoever and the fact the proclaim to be five star and have won awards for this, well just goes to show what a joke the airline awards are. If you are travelling and have another option that Qatar, I suggest you take it, particularly if you want your bags when you arrive at your destination.

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Lady Sapphire
, QA
Nov 04, 2010 11:02 pm EDT

I was very dismayed of qatar airways city centre branch office regarding their customer service. I came there to clarify something not to be answered back unprofessionally (As what I figure it out) by one of their staffs. Imagine, she quoted this way "if you want, you can bring your friends here". Hey, upon hearing your lines - I straight away call one of my friends over my mobile in front of you - the bottom line is, I was not even satisfied of your answer how and why did qa doubled my friends qmiles unlike mine.

It's not the unfulfilling answer nor how unsatisfied I am, that I got from you ms. But it's how you deal with your customers and fyi regardless of the qmiles that I earned - I am still your customer - bear that in you mind. I just considered that there were customers around me and I did not stoop down on the level that you would not want that's why I just stayed calmed fyi.

Good thing I was raised with proper manner and I know how to lengthen my patience - but, the next time that we will bump our way again and you will do this to me again - I will give what is due for you.

I still believe in qa company's tagline and vision as well as customer voices matters.

Your customer,
Queue no. 64 - dated 04 november 2017 @ 5:10pm

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Mr Patel
Blackburn, GB
Apr 02, 2010 8:12 am EDT

I am writing in regards to make a complaint in regards to out travelfrom Mumbai Airport taking us to Doha and then travelling to Manchester but we were left starnded at Doha Airport as there was no announcement made in regards to our flight taking us to Manchester, This had left us tired and very dissapointed, We were then told we were going to London Airport which was five hours travel to where we live, this has cause us with distress as we had to then arranged for someone to come and pick us up at the last minute, This is not the service I epect from a five star company and would like someone to look into this for me.

Please can you ring me on [protected] and will let you know further details on inconvenience it caused along with financial cost implicated to the traveller.

Yours Faithfully

Mr Patel

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Angela T
, QA
Aug 01, 2011 2:15 pm EDT

Dear Sir/Madam

I would like to inform you that on 29th July 2017 I flew from CMB to DOH in flight number QR301 Economy class at 09:25 a.m. and I found out that only one crew member named Rachel attended to the passenger’s requests and the rest of three crew members did not bother to attend to any passenger. I hope you will look into this and take any action regarding this situation since one crew member cannot attend to all the passengers and we the passengers cannot wait for a long time for our needs to be supplied.

Thank you.

ComplaintsBoard
T
2:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Qatar Airways bad cs

I wanted to share this horrid experience that I had with Qatar airline staff.

My wife and I flew Qatar from IAD to BOM, I am back in the US but my wife needed to postpone her ticket as she is undergoing medical treatment and the doctor had advised her not to travel for a month. I had provided medical certificates to substantiate this to both the US and the India office.

I called up reservations which always takes more than 30 mins and I must add they have a bunch of very rude agents sitting there. I was then transferred to customer service and was told that my ticket is valid only for 3 months which I wasnt aware of and that a change of date would cost me 950$. Nowhere on the ticket or in the terms and conditions did it say that the ticket is valid for 3 months. I was ok with paying for the change in fare of 250$(which was known to me when I bought the ticket) but the 700$ to extend the validity was very unfair and I requested for that to be waived on medical grounds. I was then asked to email the consolidator which I did twice but got no response. I was in a catch 22 situation as CS in the US told me to contact CS in India as the passenger was in India and the CS in India asked me to talk to US office as the ticket was booked here.

I have to say that I am extremely disappointed in Qatar's customer service and the way my request was handled. Having a medical emergency was bad enough but dealing with Qatar was worse.

Worst customer service and policies ever.

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sunildev
, IN
Jul 30, 2010 3:54 am EDT

Qatar Airways on board services were quite reasonable during Frankfurt-Doha flight, but after reaching Qatar International Airport, reality struck me. I would say its very badly managed airport with 3rd class service and I do not care attitude of the staff. Even in this modern times, their Wi-Fi network does not work, I had a 15 hrs transit with Wi-Fi network down for the entire day, cramped up duty free shop and very uncomfortable seatings, It was very difficult to kill time at the airport. My regular requests to fix the Wi-Fi went into deaf ears. Staff, even though they and I share same nationality, they were rude and unfriendly at times.

This is the last time I'll ever fly Qatar...my foot 5 star airlines...

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azizcamry
Houston, US
Feb 20, 2010 9:53 pm EST

I wanted to share this horrid experience that I had with Qatar airline staff.

I had ticket from HOUSTON to Dubai via Doha .for AFGHAN passport holders you do not need visa if you stay less than 96 hours in Dubai and this is not my first time every time I buy the ticket I ask for it they said you do not need visa this time when I went to the airport there was so stopped the worst customer service I ever see.they disappointed they disrespect me and I came back home .I noted this peoples name boarding counter
1-Michael which he doesn't speak enough English.the second stooped Kristian he called himself manager I believe they both of them are races

bush continental international airport counter QATAR AIRWAYS

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azizcamry
Houston, US
Feb 20, 2010 9:07 pm EST

I wanted to share this horrid experience that I had with Qatar airline staff.
I had ticket for Q AIRWAYS from Houston to Dubai via Doha I am U.S resident .there was the worst customers service I ever see in my life one of them doesn't speak enough English they were so rude .I did travel in many airlines with good service .they told me u need a visa for Dubai .I show them that this is not my first time . there is a law if you stay in Dubai for not more than 96 hours for AFGHAN PASSPORT u do not need visa.but I do not know how they give job to those stopped people shame on them shame on Qatar airway Houston bush continental air port customer service .they are so stopped I wroth their names below be aware of this .names is -MICHAEL AND STOPPED MANAGER CRISTIAN

Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

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Phone numbers

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