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Qatar Airways Complaints Summary

46 Resolved
693 Unresolved
Our verdict: If considering services from Qatar Airways with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Qatar Airways poor customer service

My second encounter with Qatar Airways was no way near a pleasant experience. In fact I am appalled by their customer service and treatment of passengers. The rigidity and lack of knowledge by their airport staff was unbelievable. Having travelled around the globe and being a frequent flyer on Thai Air (Star alliance) I was facilitated by staff in many regions and countries. However arriving only 3 minutes after the closure of the counter and 57 minutes left for flight departure, I was denied boarding for flight QR 98 on Saturday the 9th of July 2011. Right in front of me was a business class passenger who was accepted. When I tried to plead with the woman in charge called Simona, she refused before even talking to the station manager. When she called, instead of requesting to facilitate a passenger, she told him, I told her so…. I told her I am going for condolences of a close family friend and will loose all my in country flights, she simply said sorry. I mentioned that I am 3 minutes late due to the fact that the train schedule was affected and all the trains were delayed several times, she mentioned that she is aware of it but will not be able to help me.
I was told that the ticket is not refundable and is cancelled. I tried frantically to call the reservation and support, it kept ringing and playing music without indicating that the office is closed on weekends and there is no hotline available for the five star airline. After this I called the Doha office where I was told that I should purchase another ticket worth $1200 if I wish to continue on my trip. On Monday the 11th when I called the reservation and support office the story changed and I was told that the dates of the travel can be changed since the ticket is valid for one year.
This experience left me traumatized and baffled. I was forced to think that for Qatar airways only Business class passengers matter. Their staff is devoured of any compassion for customers and therefore they should replace living human beings with robots. The lady in charge was not aware that all my official travels are indeed in business class since I work for a prestigious organisation. However after this experience I will insist using other options available from Copenhagen especially since Qatar Airways in its infancy has selected the wrong people to work for them.
I do wish that Qatar Airways management takes this story seriously to restore a tattered image in a world full of competition.

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Qatar Airways I recive offer latter (its true)

Attention:,

Greetings from qatar airways.

This is an affirmation that you have emerged successful and being appointed for the position stated in your appointment document.
The mode of selection was based on the following;

1. Cv and qualification
2. Mode in which your data is being presented on the employment data sheet.
3. Work experiences.
We employ staff based on four core values namely;
Productivity, talent, ambitions and character and we expect all our newly recruited staff to exhibit these core values.
Also we ensure that all our staff especially our international employees are comfortable.

Please find attached herewith, relevant document containing the soft copy of your contract package for your perusal and approval. Your job offer summary is as follows;

Contract duration: 60 months contract term.

Job designation: senior supervisor
Start-up date: flexible
Leave period: twice every 12 months
Job ref: qatar/876/1520
Job location: london united kingdom

Soft copy of your employment agreement,

This agreement is made today between qatar airways uk of the 1st party and you as a 2nd party.For good consideration, qatar airways uk employs the employee on the following terms and conditions.

Article 1: contract period
The contract period shall be for contract duration: the contract shall last for duration of 60 consecutive months; 5 years and could be renewed based on employee's satisfactory services to the company.

Article 2: salary
Qatar airways uk shall pay employee on satisfactory performance of the services the sum of (£ 8, 920) eight thousand nine hundred and twenty gbp basic (Tax inclusive) monthly. I.E. After tax.

Fifty great britain pounds) monthly, equivalent depending on employee's home country.The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents. Reimbursements shall be made before employees embark on journey not later than five (5) working days after submission of employee's expense report and receipts, this after the acquisition of relevant traveling papers through the assistance of the company's legal adviser on immigration matters..
Employer shall also take care of employees' air ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee (Only two family members are allowed)

Article 3: duties and position.
Qatar airways uk hires the employee in the capacity of employee's duties may be reasonably modified at qatar airways uk discretion from time to time.

Article 4: employee to devote full time to qatar airways uk.
The employee will devote full time, attention, and energies to the business of the aviation industry, and, during this employment, will not engage in any other business activity, regardless of whether such activity is pursued for profit, gain, or other pecuniary advantage. Employee is not prohibited from making personal investments in any other businesses provided those investments do not require active involvement in the operation of said companies.

Article 5: confidentiality of proprietary information.
Employee agrees, during or after the term of this employment, not to reveal confidential information from rendering any services to any entity to whom said information has been or is threatened to be disclosed, the right to secure an injunction is not exclusive, and the company may pursue any other remedies it has against the employee for a breach or threatened breach of this condition, including the recovery of damages from the employee.

Article 6: disability.
In the event that the employee cannot perform the duties because of illness or incapacity for a period of more than 1 month, the compensation otherwise due during said illness. The employee's full compensation will be reinstated upon return to work. However, if the employee is absent from work for any reason for a continuous period of over 2 months, the company may terminate the employee's employment, and the qatar airways uk obligations under this agreement will cease on that date.

Article 7: termination of agreement.
Without cause qatar airways may terminate this agreement at any time upon 6 days' written notice to the employee the employee will continue to perform his/her duties and may be paid his/her regular salary up to the date of termination. In addition, qatar airways will pay the employee on the date of the termination a severance allowance, less taxes and social security required to be withheld, without cause, the employee may terminate employment upon 6 days' written notice to the employer. Employee may be required to perform his or her duties and will be paid the regular salary to date of termination but shall not receive severance allowance. Notwithstanding anything to the contrary contained in this agreement,

Article 8: death benefit.
Should employee die during the term of employment, qatar airways shall pay to employee's next of kin/family any compensation due through the end of the two months in which death occurred.

Article 9: other benefits
. Free medical care in united kingdom for you and your family for contract duration.
. Excellent educational assistance benefits with family status contracts.
. Complete meals also for you and your family as deemed
. Appropriate.
. Life insurance policy.
Maximum and efficient security both in work place and housing.

Article 10: effect of prior agreements.
This agreement supersedes any prior agreement between the qatar airways or any predecessor of the qatar airways and the employee, except that this agreement shall not affect or operate to reduce any benefit or compensation inuring to the employee of a kind elsewhere provided and not expressly provided in this agreement.

Article 11: settlement by arbitration.
Any claim or controversy that arises out of, or relates to this agreement, or the breach of it, shall be settled by arbitration in accordance with the rules of the united kingdom arbitration association. Judgment upon the award rendered may be entered in any court with jurisdiction.

Article 12: severability.
If, for any reason, any provision of this agreement is held invalid, all other provisions of this agreement shall remain in effect. If this agreement is held invalid or cannot be enforced, then to the full extent permitted by law any prior agreement between the qatar airways (And any predecessor thereof) and the employee shall be deemed reinstated as if this agreement had not been executed.

This is to enable the accommodation reservation department make an early reservation for your accommodation on your arrival.

Visa processing formalities/contact details of the
British immigrations.

The hard copies of your confidential invitation letter and other supporting documents has been sent to the british immigration service for their review and verification.
Kindly note the following points:

1. Processing of u.K work permit visa

Job applicants must contact the alex chambers who are the company’s legal adviser in conjunction with the uk home office on immigration matters for the requirements and cost details for processing the u.K work permit visa and other supporting documents that will be needed for entry into london. All contacts should be made immediately as late application will be detrimental and qatar airways will not hesitate to revoke these opportunities as there are lots of job applicants interested in this opportunity.

Below are the contact details of the company’s legal adviser.

Alex chambers
Contact person: barr. Roe james
Head of visa operations.
E-mail:workpermit.[protected]@hotmail.Co.Uk
Mobile: +[protected]

2. Re-schedule or extension of joining date.

Job applicants must meet and submit all visa requirements to the british immigration service before any request for re-schedule or extension of joining date can be granted. Applicants must note that we will never grant such requests unless all visa formalities must have been met.

Applicants who do not require visa to enter the u.K must submit their flight ticket fees to the british immigration service for the booking and purchase of their flight from london city.
Applicants are to note that meeting all visa requirements of the british immigration service guarantees qatar airways of applicant's seriousness and commitment to work for us.

3. Applying directly to the u.K embassies world-wide

It has come to our notice that most applicants prefer to apply directly to the u.K embassies in their various locations and when they make applications, their visas are usually denied especially job applicants from africa, asia and the middle east. When such visa applications are denied, it takes approximately 90 days to re-apply or make a second application and during this time, the company will not be patient or wait for such an applicant, we usually revoke their offers immediately and recruit some other applicants.

Hence, to ensure that you pass through a hassle free visa application process to the u.K, we have affiliated with the local immigration & visa office here in london, the british immigration service. They will assist you with the visa application, processing of u.K work permit and other relevant insurance and travel packages that will be required for your legal entry into the united kingdom.

Making an application with the alex chambers guarantees your visa approval and in a lesser time as compared with applications made directly to the u.K embassies. Once they get all your necessary papers processed, they will fax copies of the same to the u.K embassy in applicants country of location and such an applicant will be prompted on when to visit the embassy with his/ her passport for the visa stamp.This is the easiest process for international employees to meet up with migration formalities and join us as soon as possible.

4. Immigration expenses, flight tickets & other expenses

Job applicants must bear costs for their immigration expenses and submit receipts of payment(S) for the purpose of reimbursement. For no reason should job applicants request that we shoulder such costs as such requests will certainly be turned down.

This is sequel to our past experiences we had with some job applicants from africa, asia and the middle east where qatar airways shouldered all their immigration expenses, paid them their upfront salaries and till this time, none of these applicants showed up. The contact numbers and emails they submitted are out of use at this time, we are currently battling this case with their various embassies in london and the case is on hearing at the london city crown court.

For this reason, the management board revised her international recruitment policies which entails that all job applicants must bear all travel costs and on arrival to london, present receipts of payments made and will be reimbursed accordingly. Any applicant who finds this unbearable should forfeit this opportunity immediately.

5. Re-reimbursement of immigration expenses, health checkup & other expenses

All expenses made by job applicants will be fully reimbursed on arrival to london or if applicants meet all immigration requirements, we will send the salary & reimbursement application forms for applicants to complete and return to our accounts department for approval. Once approved, we will authorize our bank to transfer funds to any bank account designated by such an applicant.

6. Job description, hotel accommodation and feeding

All details pertinent to this job offer, duties and responsibilities will be made available to applicants on arrival to london for the orientation/ training program.

However, hotel reservations/ accommodation and feeding will be our full responsibility.

7. Orientation/ training programme

There will be a mandatory orientation/training program on newly employed staff is expected to immediately get their travel documents and visa ready at least a week before this date to ensure that they meet up with time.

During the orientation/ training program, newly employed staff of qatar airways will be enlightened on the work out sketch, schedules and time- table. All questions pertaining to newly offered job will be addressed during this period.

Additionally, newly employed staff of qatar airways will be made familiar with the working environment, staff and key executives of qatar airways.

We are glad today because you have taken the very important step in your career,
We congratulate you and look forward to meeting you soon!

Sincerely,
Human resources executive,
Qatar airways uk

--------------------------------------------------------------------------------
Date: mon, 25 apr 2011 01:14:55 -0700
From: [protected]@yahoo.com
Subject: civil architectural draughtsman ( auto cad operator )
To: hrs.Qatar.[protected]@live.com

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twiggyrn
Hailey, US
Jul 05, 2014 12:49 am EDT

Is this a scam?
I got one like this last month!
Thank you!

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Qatar Airways double charging policy

I had a terrible experience with Qatar Airways. Purchased 2 tickets Madrid/Bangkok and return on the internet with my credit card. When we were about to embark they asked for the original credit card - which I did not have on me, and forced me to purchase 2 new tickets. Over 1 month is gone now and they are seating on my cash - because of course both credit cards/banks paid them in full. Now they claim they are still analysing the situation because of some 'security' issues and are postponing the refund of the extra ticket. Stay away from them, there are other cheap alternatives out there and unless you are prepared to pay business/first there is nothing special about their service and their hub terminal is a basic old fashioned facility.

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Update by Jose Garrido
Jul 17, 2011 11:59 am EDT

another 2 weeks gone by and Qatar is still holding on to my money. meanwhile forced me to travel 300km to show my credit card (show your credit card for a purchase made on the web in 2011!). Do business with these guys at your own risk!

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Qatar Airways changed schedule

Hi,
when i was flying on a 4 Leg flight from the states to Qatar passing through SFO, JFK, CAI, DOH QatarAirlines decided to change the flight schedule, they tried contacted me bu as i was over the Atlantic they were not able to (Physical Fact)
now i missed my flight and i was trying to reschedule a new flight and they are asking me for a USD 100 as a no show fee and the reason they have is i didn't have my mobile operating during the time they were trying to call me
i do believe that this is as good as stealing and the customer service they have are the worst ever, they are even charging me class change difference as the class i originally booked is not available anymore
i guess what did top my experience is the fact that they have the worst, most red-tape oriented crew in the world
someone should re-evaluate that airline based on services rather than the many they pay for getting evaluated

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Qatar Airways gate bags

Fw: gate bags 2
TO: 1 More1 recipientCC: recipientsYou More
Hide Details FROM:jignasa kansara TO:[protected]@qatarairways.com.qa Message flagged Sunday, 19 June 2011 8:53 AMMessage Bodyecommerce customer support officer
qatar airways
doha
qatar

dear sir
kindly take note of the email and do needful.
thanking you in anticipation
dr. anand taggarsi

----- Forwarded Message -----
From: jignasa kansara
To: head office qatar airways
Sent: Sunday, 19 June 2011 8:47 AM
Subject: gate bags

manager ahmedabad office
qatar airways

dear mr. kaushik,
my wife jignasaben taggarsi and i, dr, anand taggarsi boarded qatar airways flight QR 84 on 12th june at jfk. seats 37j and 37h.
we landed at doha and then boarded QR282 at doha for ahmedabad on 13th june seats 27d and 27f.
at the gate no.10 the staff on duty insisted that we check in our cabin baggage as the flight was full. i am a diabetic and one of the bags contained my medicines. i could not check in that bag.
so he insisted that i should check in the other 2 bags.
i agreed to check in one bag but requested him to allow me to take the other bag in as it was a gift bag from the duty free area at the airport and it contained only 3 bottles of black label johny walker whisky.
i said that the whisky bottles may break if checked in. he insisted on checking in the bag and said that the airline staff is very careful and assured me that nothing would happen.
the baggage tag was GATE BAG 4 157 QR 898301.
ON RECEIVING THE BAG AT THE S.V.P. AIRPORT, AHMEDABAD, THE BAG WAS SMELLING OF LIQUOR AND WET WHEN TAKEN OFF THE BELT. WE FOUND ONE OF THE BOTTLES BROKEN.
the staff at svpa was most uncooperative and insisted that qatar airways was in no way responsible.
ms. khushbu and mr. karan refused to give me your contact number and on my insistence that you should be informed about the incident, reluctantly took down the details and took photos on their mobile phone.
i have waited all these days for a feedback and doubt whether you have been informed.
both my wife and i were very upset by the treatment meted out to us inspite the fact that we travel regularly by qatar to jfk every year.
i am fighting/complaining as a matter of principle as the loss is 33+$ as compared to the rs. 100, 000 that we have spent on our tickets.
till now we were very happy with qatar but this time after the credit card refund experience and this one to add, we feel ill treated.
probably qatar may not care for a routine economy class customer but for us its spending our hard earned money for a vacation gone all wrong.
your rules are so self protecting that i feel helpless except to protest by email and receive a mere apology that too doubtful.
yours truly

dr. anand taggarsi 5RGNIC
jignasaben taggarsi 4VB4XX

bcc :director, customer care, qatar airways head office, doha

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Qatar Airways bribery in the check in counter

Sir,
I always fly from Qatar Airways whenever I go on a holiday back to my country Nepal. But I always have to face a problem in Tribhuwan International Airport regarding weight issues for the baggages. The people who are in the check in counter always make issues regarding baggage weight and take bribes from the innocent passengers. I was once again a victim of these fraud people in the Tribhuwan International Airport, Nepal as they started to fuss about my extra four(4) kgs. They took about Fifteen hundred (R.S 1500) Nepalese rupees bribe to let me go through . The ticket counter whose name is Ashish Bhattarai was the main culprit and the other one named as Badri Thapa. They wouldn't let any of the passengers with any extra weights of One(1) kg go through without taking bribes. This is not the first time it has happened to me. I was forced to give them bribe back on august too. When I travelled back from london Heathrow I enquired regarding extra kg's of weight that passengers were allowed from the counter and the qatar airways staffs at the time told me that passengers were allowed a maximum of 5 kg's. When i spoke about these to the qatar airways staff Mr Ashish Bhattrai in the airport he started laughing and told me he wouldn't let me go through with the extra weights and i had to pay him and his collegue Mr Badri Thapa extra Fifteen hundred Nepalese Rupees.
It is such a bad thing for we passengers who always fly from Qatar Airways and hope that this incidents will stop in Tribhuwan International airport and the guilty people in the airport will be punished for their deeds.

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Qatar Airways missing of items from luggage

Dear sir,

I want to make complaint of Qatar Airways . I Departed on 24 jan 2011 through JFK to KTM by qatar ariways. My booking refrence is 6mtehd and ticket number is 157 [protected]. I loss 1 Ipad (32 GB, wi fi and 3g)and 1 set of iphone charger and ear phone. please try to find it. tha bagage was checkin in JFK airport to take directly in KTM. The baggage was locked when checked in and it was still locked when i receive at KTM Airport . But the Ipad and 1 set of iphone charger and ear phone is found missing from the baggage . I have also complaint about it but they have replied me that "Passengers are duly advised not to include valuables in their baggage. As passengers are equally responsible for their personal item, the airline will not assume liability for valuables carried by passengers on their checked or unchecked baggage". and got rid out of this case .

The IPad and other missing things was gift of my brother to his girlfriend i was just carrier of it.

please help me finding the I Pad and the other missing items .

regards,

bineeta

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Qatar Airways - cabin crew photos

I would like to report female cabin crew trainees hired april and may 2011. They have facebook accounts with pictures in 2 piece swimsuits and provocative poses. This goes against the code of conduct of Qatar Airways that they should not have any photos posted in public of such provocativeness. Said trainees have read, understood agreed to and signed the...

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Qatar Airways flight rescheduled without asking

I was originally booked on the 30th Flight from Bangalore to Houston via Doha, The airlines rescheduled my tickets for 31st May without informing me. When I called Qatar customer service they blamed me for not updating my telephone number when I booked my tickets. I questioned them saying iam a privileged member & they have all my details for which they had no answer. The reason for rescheduling my tickets was that the airlines had scheduled delay of flight & they knew I would miss my flight in Doha & they need to spend lot of money, instead they rescheduled my flight for 24 hours late take off from Bangalore. when I came to know about this I requested them to route my ticket Via Chennai or Mumbai so that I could still reach USA on schedule for which they asked me to pay extra money & also buy my own tickets from Bangalore. Instead of compensating for my delay they made me feel that I was at fault & the customer service was so rude mentioning I need to keep calling them since they have only inbound calls & no outbound calls. They refused to even connect me to the supervisor or the manager. I have decided not to again travel with Qatar, very bad service

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Qatar Airways job

Dobrý den, jsem dostal nabídku od Qatar Airways v Londýně jako čalouník. Mám obavy, pokud je založeno na pravdě či lži. Jinak by to mít vážný zájem o práci. Nevím, na koho se obrátit, aby mi ten správný. Obávám se, že jsem podváděl Birgmingham. Moc vás prosím, pomozte. Děkuji S pozdravem Zdenek Heiny

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Qatar Airways ticket charged but reservation cancelled

I booked two tickets from KHI to NYC on Qatar airways. I was unable to complete the printout of the tickets and thus did not have the booking reference. I got the same from Qatar Air Local office which was 4DMP3P. I checked the same and my booking was there. Next day I tried to print the ticket and could not find my booking against the reference I had been given and which I also confirmed the previous day. Again I contacted Local office and they informed me that my booking has been cancelled? They asked my to write to [protected]@qatarairways.com.qa Which I did not have had no response to my querry. All I received from them is a No. of my case.

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Qatar Airways bad service by ground staff

I was on a flight from kl to doha. As I used my father's credit card to book my tickets, I did not have his credit card with me. I had his bank statements instead. Turns out my father had to call the bank and verify the purchase of tickets. The thing is, one of the staffs (He was the manager I think) , letchumanan, gave an awful service. He was of no help whatsoever. He is the epitome of bad service: he did not have eye contact with me, instead he just looked at the floor or to the side when talking to me. It was getting late for check-in, and he was walking around, and when I asked him if they received the verifications, he just ignored me and continued talking to his coworker. For qatar to be promoting itself to be a 5 star airline, I was thinking they would provide good service accordingly.
I hope some action will be taken against letchumanan from klia. That is the least you could do.

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AlexTT
Loughton, GB
Jun 28, 2013 2:07 am EDT
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Sorry to say but nothing would happen, that's how it works, do nothing and nothing happens.
Qatar has no menas of "listening" receiving complaints it i bad for bonusess

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Qatar Airways job ref: q. a-uk-10/014

Qatar airways recruitment department!

Confidential!

Dear job applicant,

Job ref: q.a-uk-10/014

Vacancies: unlimited for those in the (aviation industry, it,
Project management. administration, hospitality, managerial openings)

1. 1: aero engine jobs
2. 2: aerodynamics/fluids jobs
3. 3: air traffic control jobs
4. 4: aircraft interiors jobs
5. 5: airline/office jobs
6. 6: accounting jobs
7. 7: cabin crew jobs
8. 8: cargo jobs
9. 9: customer relations/pass. service jobs
10. 10: design jobs
11. 11: sales & marketing
12. 12: executive cabin crew jobs
13. 15: finance jobs
14. 16 fitters jobs
15. 17: flight simulation jobs
16. 18: freight jobs
17. 19: front office jobs
18. 20:grad. + apprentice jobs
19. 21: hostess jobs
20. 22: i.t. jobs
21. 23: landing gear jobs
22. 24: licensed maint (base) jobs
23. 25: licensed maint. (line) jobs
24. 30: marketing jobs
25. 31: pilots jobs
26. 32: mechanics.techs.elecs jobs
27. 33: quality / safety jobs
28. 34: operations jobs
29. 35: paint sprayers jobs
30. 36: retail jobs
31. 37: sales and purchasing jobs
32. 38: ground staff
33. 39: systems/softer/comms jobs
34. 40: stewards
35. 41: ticketing & reservation officer
36. 42: flight stewards

Contract duration: 4 - 7 years (renewable, prospects of securing permanent positions).

Contractor/ employer: qatar airways.

agent/ recruiter: qatar airways career department.

Contract/ job location: glasgow.

Sequel to the job advertisement made, we have reviewed your cv/resume
Sent by our labor consultants http://www.timesjobs.com for a possible job engagement with us and we also wish to inform you that you are eligible for a job position in qatar airways group u.k

Please answer and submit the official online questionnaire alongside
Your credentials/photo graph for qatar airways group u.k which will be
Used to ascertain your final eligibility for a job position in
Reference to your cv/resume as posted prior to this interview by
http://www.timesjobs.com
*note: only successful and short-listed applicants will be contacted
Either on phone or email!

Good luck!

1. briefly describe your ideal job?

2. why did you choose this career?

3. what goals do you have in your career?

4. how do you plan to achieve these goals?

5. can you work well under deadlines or pressure?

6. tell us about a time when you failed to meet a deadline. what were
The repercussions?

7. do you have reference list?

8. why do you want to work here?

9. why should we hire you over the others waiting to be interviewed?

10. what is your current monthly salary package in us dollars?

11. how soon can you travel down to start your new job?

12. what job position/s are you currently holding with your current employer?

13. what three specific job positions do you target from qatar airways
Group u.k?

14. give us full details on the following;
(a.) full name :
(b.) permanent mailing address
(c.) current mailing address
(d.) tel/mobile number(s)

15. what is your country of nationality? is it different from your
Present location? if yes please state your current resident country.

16. what is your future plans for qatar airways group u.k?

Packages
Compensations and benefit packages for these positions remain
Competitive and comparable with those available in leading aviation
Industries across the globe & negotiations
Are allowed.

Criteria for employment
Contract awards/ employment will be based mostly on merit and will be
Considered on experience and profile.

Testimony
Over the years, the best recruited expatriates have been selected via
The internet and the selection has proven to be unbiased & based on
Merit since our clients require the best expertise in various fields
To enable them deliver within specified frames of time and harness the
Opportunities in the operating environment.

Benefits available to short-listed job applicants

* free accommodation

* free feeding

* official vehicle with company driver for locomotion

* family status package + 75% for complete family welfare

* free to & fro travel ticket

* reimbursement for processing of travel paper(s), visa etc * upfront
Payment of first month's

Salary +benefits before re-location to job location

Many more incomparable benefits...

Important instruction for job applicants

All completed online interview questions should be submitted to the
Human resources department of qatar airways at:
Qg.[protected]@gmail.com to enable them ascertain your eligibility
For a job position and make possible considerations for job offer in
Her company.

Only successful and short-listed applicants will be contacted and
Invited for a job position and a mandatory orientation/ training
Program scheduled 3 weeks on confirmation of job offer from qatar airways group

U.k

Sincerely,
Mrs. grace leno

Human resources, assistant.

Qatar airways.

Please let me know whether a genune job offer or afaque one

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shally may janings
wemlly, GB
Jun 11, 2012 8:12 pm EDT

i disagree abt all dat ### which which is written about Natasha diniz i know her personally how she is, she is very well know for her hard work and she truly love her job i have never heard her talking anything bad about her job and i also know what kind of person u are mr Schubert d'costa i guess Ur just jealous of her and not really nice thing to do what u did by writing such kind of ### which is not even 1% true.and 2 all the people who reads these just to let ull know these guy schubert and his sisters are just jealous about natasha and i guess natasha doesnt know abt all dis

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schubert d'costa
, IN
Mar 18, 2011 4:04 pm EDT

Hello Qatarairways, d thg is ID num.30372 Natasha Diniz was suppose 2 fly 2 thailand on 3rd of march, but she was in goa India till on 5th of march, she would not fly on 3rd bcoz she over slept dat nite n she gave a call 2d rostrein department n she said dat she is not feelin well.weresle she was in goa, on top of dat she is 2always say dat i care a ### 4dis job n company.Sir u all decide weather she shoul b der or not, she came 2doha on 6th march, nshe proved 2u all dat she was in doha, if she can o all dis thgs dan she will teach others how 2play wit is company.

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ejhonda
Albany, US
Jan 11, 2011 3:14 am EST
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It is fake. Do a Google search of that email address you're supposed to reply to, and mostly you'll find 1 of 2 instances: job description posting using different names for the QA contact, or posts of this email on complaint and scam forums. Why would an international business use a Gmail email address? It wouldn't...

The best source would be Qatar Airways, which says this is a fake: http://www.qatarairways.com/global/en/unauthorised-employment-adverts.html

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Qatar Airways controlling and non-informative

On 19 Dec 2010 my wife and I originated travel from Kuwait to London, England. The first segment of this trip is Kuwait to Doha, a roughly 1.5 hour flight. We checked in on-time in Kuwait and was handed boarding passes for both segments without much comment other than detail of color coded terminals in Doha. Durign the boarding process we noted that our Doha to London boarding pass reflected a 6+ hour delay but was assured this would be addressed in Doha. We made inquiry with the agent but was told that it would be addressed in Doha as the Kuwait office did not have any detail. Upon arriving in Doha, we found that nearly all Doha to London flights had been cancelled for the past 6 hours and that Heathrow was closed. We were herded to the appropriately color coded terminal, flight services counter with the thousand other travellers but after waiting in line for nearly an hour, the best the agent could do was ask us to wait until a bit later to see if we could be re-booked. When pressed to find why they allowed us to board the flight in Kuwait, the agent said they did not have that information and there were other customers waiting. In discussing this with other passengers from prior cancelled flights, still waiting for re-booking, we concluded that Qatar waites until 1 hr or less from the flight departure time prior to deciding on hotel accomondations...so our original 1+ hour connection, delayed to 6 hours, now required waiting at the gate departure lounge per direction... with a few hundred others from 3 prior cancelled flights... pending disposition. A frucus started on three different occassions as the agents walked to the exit door and awaiting shuttle bus(s) before yelling for this or that flight to London (QR001, QR011, QR112?). Those passengers allowed to push through the herd was allowed to board a shuttle bus for hotel assignment. We waited... asked them what was going on a few times and if alternate flights could be booked to other destinations... but the agents had been well versed in not offering information and making sure that people stayed in place. When our turn finally came to board the bus, we were escorted to the baggage claim area and assigned a hotel for the night. Once again any question of when they or how they would contact us at the hotel was diverted without answer. Even the hotel check-in was less than informative. Yes, Qatar Air, yes many delays, many travellers, the airline would contact them when they have infiormation for us. The next morning we called the front desk. No, Qatar had not called. We called Qatar... no information available and the best they could suggest is a possibility of booking on a 8:30 am flight the next morning but they could not confirm this now. We called our corporate agent and booked a flight from Doha to Paris where we thought we would have more choices. Did we note that Doha has very few options other than Qatar Air? We requested a shuttle to the airport and checked out. The hotel staff was reluctant as ... Qatar did not advise them that we could leave or that a flight had been booked. Be that as it may, we boarded the shuttle for the airport... but jsut befire it departed the hotel, the Hotel Manager jumped on board and said they would hold our room as Qatar didn't provide re-booking information and they thought holding the room would be best. We took the flight to Paris (departed on-time). Stayed in a airport hotel, took the airport shuttle to the train station, the train for Calais, a taxi from the train to Ferry station, bus from ferry to train station in Dover, and train from Dover to London...arriving the evening of day 3. In questioning Qatar on the flight home about refund for the cancelled segement? They confirmed that the record showed we had flown it.

As it turns out... Qatar was able to fly 2 days later but as they had already booked passengers on those flights, they needed to fit the few thousand delayed passengers into the vacant seats on those flights... hence the lack of advise.

Tried to make a claim for the missed segment in Londaon. Nope, had to be done on line. Tried to pursue it on-line. Sorry... we dont have that information... try Delta or United but please make sure you have your color coded boarding pass and carry-on tage visible at all times while in Doha.

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Qatar Airways lost my baggage

Dear Sir/Madam,

I travelled from Chennai Airport to Doha and Doha to London on 19th January 2010. I got stuck up at Doha for two days due to bad weather condition in UK. Then, I have been given an option to travel Manchester which to reach UK since the Heathrow Airport is closed and they had diverted the flights to Manchester Airport on 21st January 2010. QATAR airways informed me to collect my baggage’s at Heathrow since its has come to Heathrow and they diverted me to Heathrow in Bus. After reaching Heathrow Terminal 4, I enquired at QATAR office and they asked me to wait for 3 hrs and finally a person came to get my details and he gave me a number to ring up and arrange for the baggage delivery but nobody pick the call whenever we call to that number . I tried to find the number from internet as well and that does seems to be attending. Finally we reached the home at 1 midnight on 21st January date. Next day we had been to Heathrow airport to enquire about the baggage but still no response from the QATAR officers. They are not even ready to come down and talk to us and he says he sits in the first floor. He has got too much work to attend. He is not ready to get any information from us and didn’t provide any details about my luggage as well. After the telephonic conversation with him very next minute I heard it from one of the Qatar officer saying he had left for the day and not ready to help out at this moment.

We have been given a number to contact the baggage department. QATAR people gives us different numbers to contact but no one picks the call and if we call them. I am calling them whole day from morning to evening to get them on line but it keeps ringing and does not seem to attend.

Am travelling to UK for the first time so I booked a cab from canary wharf to Heathrow airport to meet the QATAR people but there is no proper response and no information about the baggage until this minute. We had spent lot of money on baggage collection and right now we don’t have any dress, Documents, food items and personal belongings available with me so am spending a lot every day. I am not able to attend meeting at office without my personal belongings and dress. It really affects my business and the relationship with the Customer.

So, QATAR Airways has to bare all of my daily expenses until I get my baggage.

We contacted the Person called Mr. Deen/Dean, Mr.Eric at Heathrow Terminal 4 – QATAR air ticket service.

This is the worst service that i have ever seen in my life so this would be the first and Final trip with the QATAR airlines that i make and i would not recommend any of my colleagues, friends and relatives to travel with QATAR and also am making arrangement with my office travel desk team to stop the bookings with QATAR.

Please find the below flight details

Passenger Name: Srinivasan Vijayaraghavan
Journey date & Flight Details :
19th January 2010 From Chennai to Doha – QR 277
21st January 2010 From Doha to Manchester – QR 2045 (Special Flight)
Baggage coupon name: QR428964
Passenger Ph No: [protected]

Regards
Vijayaraghavan Srinivasan

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Qatar Airways emotional, physical and financial stress due to unprofessional handling by qatar staff

Copy of Mail sent to Qatar: [protected]@qatarairways.com.qa, [protected]@ch.qatarairways.com, [protected]@qatarairways.com,

Dear Sir/ Madam,

I am Srikumar Mohankumar from Geneva, Switzerland, and a very troubled first time customer of Qatar Airways. I am writing this mail to highlight and ensure action gets taken on the unprofessional handling of my and my spouse's tickets, which has left us stranded in Zurich.

20th Octcober:
Made a booking for 2 tickets ref # ZQ6N34
17th Dec: Geneva - Munich: LH2381
Munich-Doha: QR010
Doha-Chennai: QR276
Price CHF 3150

17th December:
Arrived in Geneva airport at 6.30am
Airport closed and Geneva-Munich LH2381 was cancelled due to snow
Waited in line from 7am to 3pm to get re-booked as follows:
18th Dec: Geneva-Doha: QR48
Doha-Chennai: QR276
I was confirmed by the Qatar employee at the counter that the ticket is booked and there is no issue.

18th December:
Arrived at Geneva airport AGAIN @ 8am
I was informed by the check-in qatar employees (one Mr.Daniel) that the ticket has not been booked and that there is no other seat available.
Without showing any courtesy nor any proper response as what I should do next, me and my wife were asked to step out of line and waited until 9.15 am
The employee who 're-booked' the tickets pointed fingers at Lufthansa saying they did not book tickets.
Daniel was very rude mentioning that he cannot book us in any flight until Monday 20th December.
After a lot of talking, Daniel and the other staff re-booked me AGAIN as follows:
18th Dec: Geneva-Zurich: LX2811
Zurich-Dubai: EK86
Dubai-Chennai: EK546
They provided me with a Flight Interruption Manifest saying that this, along with the itinerary will get me my boarding passes at Zurich on flight EK86
I was re-assured by Daniel that the ticket is confirmed and if anything happens to contact the Qatar service desk at Zurich.
The LX2811 to Zurich was cancelled and we were asked to go and AGAIN stand in the long queue to get train tickets for Zurich.
With the tiredness of the previous day's marathon 8.5hr waiting, I booked the train tickets MYSELF and arrived in Zurich at 4pm.

ZURICH: 18th December
The Emirates ticket counter REFUSED to check us in saying that the Qatar staff had not entered the ticket number int he system to confirm our booking on Emirates EK86.
The Qatar service desk was empty (AS USUAL) and the helpline or the Geneva and Zurich offices of Qatar did not pick up any calls (AS USUAL);

However, the very professional and friendly Emirates staff have done a temporary booking for tomorrow 19th Dec EK86; with a clause that the Qatar staff should provide the CORRECT & UPDATED 'Flight Interruption Manifest'

With no place to stay and no support or guidance from any Qatar staff at Zuch airport or the call center, me and my wife booked a hotel at our own expense AGAIN

Tomorrow (19th Dec) morning, If your "professional" staff are at the counter, I expect to get a Proper confirmation of re-booking and the correct Flight Interruption Manifest provided so that me and my wife can go visit our family after a 3 DAY ORDEAL with Qatar Airways: the worlds leading 5 STAR airline...

With the assumption that the management would be professional enough, I hope to receive a response for my mail and appropriate action taken to ensure the ordeal that we have suffered, emotional and physical exertions suffered, financial expenses incurred: all due to the unprofessional, rude and a totally disorganized team of Qatar Airways.

Srikumar Mohankumar

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Update by Srikumar
Dec 19, 2010 7:41 am EST

well, miss myway, I will be more than happy to have my money back... you should experience this, when you have other travel plans within your destination country and then commment...

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Qatar Airways incompetent qr ground staff

Distressful trip with Qatar Airways: Lack of care when my Laptop was left on flight.

As I got off the bus and entered DOH terminal after disembarking from a QR flight, I realized that I forgot my laptop which I had placed in the overhead compartment. I immediately notified a ground agent who asked that I proceed to the Transfer Desk and report it which I did right away. There I was informed that all they can do is call Lost & Found and wait for them to receive a laptop. I explained to them that the laptop is in the compartment above my seat and I just disembarked 10 minutes ago. If they would please radio air side and ask an agent to bring it. The agent refused and said that they can only wait for Lost & Found and I should come back in an hour before my connecting flight to LHR! I spoke to two other agents and both declined to do more. Right before boarding my LHR flight, they told me no laptop was found! I reiterated to them that the laptop may not be easily viewable since it is thin and slid down into the compartment and if not checked properly, it may simply go out on the aircraft's next flight. My repeated requests went all in vain and I was told to file a report in LHR and get a tracking number to follow up. Obviously upon arriving at LHR, I was told since it was not checked luggage, I couldn't file anything!

It amazes me how much Qatar Airways spends on advertising an image of a 5 star airline, yet it doesn't train or hire trained employees that are of high caliber... Their ground staff are a bunch of incompetent brainless robots that couldn't figure out the ease of getting my laptop if they were proactive and acted quickly!

I know it was my fault to have left my laptop on board but I can't seem to understand why Ground Staff didn't want to contact anyone other than Lost & Found. Was proper procedure followed? Shouldn't they have immediately contacted air side and asked an agent to check my seat and bring my laptop? Critical time was lost causing the loss of my laptop which is a major problem for me.

It seemed to me that the agents deemed my laptop as lost from the minute I reported it or they wished it so for some reason! As far as Qatar Airways is concerned, a passenger is a nuisance; Unfortunately, no kind-hearted employee was willing to go beyond their presumed call of duty. Qatar Airways is not even a One star airline, its a worthless airline

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PatC27
, GB
Dec 12, 2010 3:29 pm EST

Hi I too had a very similar experience with Britsh Airways when I left a small bag on the arm of my seat. When we disembarked the 'cleaning crew' were set on their marks to board - it really looked like a free for all as to who could get on the aircraft first - (for the best pickings of what had been left by passengers I should imagine!) Needless to say my bag with new designer sunglasses, £200 cash and credit cards never showed up! This was also despite me reporting it immediately to staff AND security personel immediately upon arriving at the terminal - hey ho!

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Qatar Airways fake or true

I have received a mail that you are eligible to apply in qatar airways for the positions
Job ref: q.a-uk-10/014

Vacancies: unlimited for security service providers, law enforcement officers and administrative officers.
Please answer and submit the official online questionnaire alongside
Your credentials/photo graph for qatar airways group u.k which will be
Used to ascertain your final eligibility for a job position in
Reference to your cv/resume as posted prior to this interview by
http://www.naukrigulf.com
*note: only successful and short-listed applicants will be contacted
Either on phone or email!

Good luck!

1. briefly describe your ideal job?

2. why did you choose this career?

3. what goals do you have in your career?

4. how did you plan to have achieved these goals?

5. can you work well under deadlines or pressure?

6. tell us about a time when you failed to meet a deadline. what were
The repercussions?

7. do you have reference list?

8. why do you want to work here?

9. why should we hire you over the others waiting to be interviewed?

10. what is your current monthly salary package in us dollars?

11. how soon can you travel down to start your new job?

12. what job position/s are you currently holding with your current employer?

13. what three specific job positions do you target from qatar airways
Group u.k?

14. give us full details on the following;
(a.) full name :
(b.) permanent mailing address
(c.) current mailing address
(d.) tel/mobile number(s)

15. what is your country of nationality? is it different from your
Present location? if yes please state your current resident country.

16. what are your future plans for qatar airways in terms of security and law enforcement?

Packages
Compensations and benefit packages for these positions remain
Competitive and comparable with those available in leading aviation
Industries across the globe & negotiations
Are allowed.

Criteria for employment
Contract awards/ employment will be based mostly on merit and will be
Considered on experience and profile.

Testimony
Over the years, the best recruited expatriates have been selected via
The internet and the selection has proven to be unbiased & based on
Merit since our clients require the best expertise in various fields
To enable them deliver within specified frames of time and harness the
Opportunities in the operating environment.

Benefits available to short-listed job applicants

* free accommodation

* free feeding

* official vehicle with company driver for locomotion

* family status package + 75% for complete family welfare

* free to & fro travel ticket

* reimbursement for processing of travel paper(s), visa etc * upfront
Payment of first month's

Salary +benefits before re-location to job location

Many more incomparable benefits...

Important instruction for job applicants

All completed online interview questions should be submitted to the
Human resources department of qatar airways at:
Qg.[protected]@gmail.com to enable them ascertain your eligibility
For a job position and make possible considerations for job offer in
Her company.

Only successful and short-listed applicants will be contacted and
Invited for a job position and a mandatory orientation/ training
Program scheduled 3 weeks on confirmation of job offer from qatar airways group

U.k

Sincerely,
Dr. harry defoe

Human resources, assistant.

Qatar airways.

i have mailed all the required documents on given address but i have not received confirmation from qatar airways, pl z tell me the status of mail, weather its true or fake and if its true then why i am not receiving the confirmation of my documents.
Thanks,
Nasr ul mobin

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Qatar Airways overbooked

To Whom It May Concern,
I’m writing to report an incident that occurred during [Flight No 276 TIme 8.45 Pm Booking ref: Ahamed A.Kader 11/11/2010]. I have always been a loyal patron of Qatar Airways, but this recent incident, which involved no seats available as they Over booked the aircraft hence no seat available, this is not acceptable as I missed a business working day and please be noted that I have important things to do (Important Work, Connection flight …..etc ), the cost for the connecting flight from Channei to Madurai around Qatari Riyal 500/- and the call taxi cxl charge QR 100/- - I have mentaly effeected as i have not been reached home on time, I would like to compliant the incident and request to Qatar airways to issue the compenstion.

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salafi manhajj
, SA
May 10, 2013 10:15 am EDT

yes, of course ...I with my family also having same bitter experience with Qatar airways last year.

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Qatar Airways poor services

I travelled in Qatar airways on 10th of July 2010 Colombo to Doha and then Doha to Melbourne. I had no problem in going to Doha. The fling was delay for about one hour. When I was submitting my boarding pass I had a problem. They said the flight was fully booked, how can they issue a ticket when the flight was full. Not only for me six Srilankans had the same problem. Then we were issued a ticket to Singapore a business class and told us the baggage is already is on the flight to Singapore. When we arrived at Singapore around 4.00pm on Sunday 11/06/2010 and I was given a ticket to Melbourne through Qantas. But at Singapore they ensured that the baggage is not in that particular flight we came from Doha. I had to wait around four hours to catch the other flight to Melbourne. Arrived at 5am in Melbourne the next day without the baggage and told the baggage is coming only that night and would be delivered the next day. I was really mad about the services of Qatar airways. I did not expect such a service from them.

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AlexTT
Loughton, GB
Jun 28, 2013 2:04 am EDT
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Sorry to say, but the service you received it is excellent compare to their normal "service" in Doha.
i fly in and out of Doha once or twice a week either Qatar or Emirates and trust me the Check in staff don't give a toss nor are the Supervisors, anyone in a local dress gets priority on everything, Arab staff treat Asians especially like rubbish, they are arrogant in a "I'll never see you again" attitude their so called Managers, Duty Managers just hide if you want to talk to them.
All in all they have a budget airline (a bad one at that) attitude and I feel sorry for the Emir that has all this money for the new airport (Opening sooooooooooon)
If you have another choice of airline take it.

Qatar Airways In-depth Review

Flight Options and Destinations: Qatar Airways offers a wide range of flight options, catering to various travel needs. With an extensive network, they serve numerous destinations worldwide. The airline also provides frequent flights to popular destinations, ensuring convenience for travelers.

Booking Process: Navigating Qatar Airways' website is a breeze, thanks to its user-friendly interface. The flight search and booking process is straightforward, allowing users to easily find and book their desired flights. Additionally, the website offers different payment options, providing flexibility for customers.

Customer Service: Qatar Airways' customer support is highly responsive and efficient. They offer multiple contact channels, including phone, email, and live chat, making it convenient for customers to seek assistance. The airline also provides excellent support for flight changes, cancellations, and refunds, ensuring a hassle-free experience.

In-Flight Experience: The aircraft of Qatar Airways are known for their comfort and cleanliness. The quality of seating and legroom is commendable, ensuring a pleasant journey for passengers. The airline offers a wide range of entertainment options, including movies, TV shows, and music, keeping passengers entertained throughout the flight. Moreover, the food and beverage offerings are of high quality, satisfying the taste buds of travelers.

On-Time Performance: Qatar Airways is known for its punctuality, with flights frequently departing and arriving on time. The airline strives to minimize delays or cancellations, ensuring a smooth travel experience for passengers. They also provide transparent updates and notifications regarding any changes or disruptions.

Baggage Handling: Qatar Airways demonstrates efficiency and care in handling checked baggage. They have clear policies and fees for excess baggage, allowing passengers to plan accordingly. In the rare event of lost or damaged baggage, the airline has a resolution process in place to address such issues promptly.

Loyalty Program: Qatar Airways' loyalty program offers a range of benefits and perks for its members. Earning and redeeming points is easy, allowing frequent flyers to enjoy exclusive privileges. The program enhances the overall travel experience for loyal customers.

Safety and Security: Qatar Airways complies with international safety standards, prioritizing the well-being of passengers. The airline implements stringent security measures during flights, ensuring a secure journey. They also communicate safety procedures transparently to passengers, promoting a sense of confidence and trust.

Value for Money: Qatar Airways offers competitive ticket prices, providing good value for money. While there may be additional fees and charges for services like seat selection or extra baggage, the overall satisfaction in relation to the price paid is high.

Overall Experience: Based on the factors mentioned above, Qatar Airways receives a commendable overall rating. In comparison to other airlines, their service quality stands out. However, there is always room for improvement, such as enhancing the website's functionality or expanding the loyalty program's benefits.

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Contact Qatar Airways customer service

Phone numbers

+974 40 225 336 +1 (877) 777-2827 More phone numbers

Website

www.qatarairways.com

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