I apologize for any misunderstanding you had with regard to our Free Bottle Offer. When you called the toll free number to place your order for the free bottle, the representative would have offered you the option of being on the Super Saver auto-ship program which provides a significant discount off the retail price as well as free shipping and handling on future orders. They also would have given you information on how to cancel the Super Saver which you are able to do at any time. We record all calls so we can certainly go back and make sure that the offer was presented correctly.
I would also like you to know that all of our formulations contain only premium quality ingredients and our manufacturing exceeds cGMP standards. Additionally, 4 of our biggest selling products are now NSF certified. They are the first of many products we will put through this rigorous, third party, certification process. NSF certification provides an extra measure of consumer confidence that we feel is well worth the cost.
We also believe our Customer Service is second to none. We have a large number of customers and I am happy to say we don’t get many complaints, but even one complaint is one too many. Purity Products proudly maintains an A+ Rating with the Better Business Bureau because of our commitment to Customer Satisfaction. With that said; if you have any issue still outstanding I invite you to contact our Customer Care Management Team directly at: toll free 1-888-769-7873. They will do whatever is necessary to resolve this matter to your complete satisfaction.
Quality Control Manager