Complaint Rating:

Company information:
Purity Mineral Science
Pennsylvania
United States
Phone: 866-363-6797
www.mineralscience.com

I went online to get my kid coins for a computer game. I saw this ad for a free cosmetic product and you just pay the shipping/handling fee. I thought "Cool". Unknowingly, I was charged two weeks later $59.99 on my debit card. Again, today another fee of $29.99 on my debit checking card.

I got really upset and called and said I wanted my money back. They are in the process of shipping out another frickin product without my permission. The scam is that once they get your card info, they keep billing you. When I called, all they said was I would have to take a paper out of the product, put in on the shipping label with a confirmation number to cancel and mail it back. Otherwise, I won't get my money back. Then, it will take 7-10 working days to get my money back into my account. Also, I was told to check with the post office and get the confirmation number from them to make sure it gets delivered to the company. I'm a single mom with an autistic kid and don't have the money to be dealing with scams like these! I'm so outraged.

I called my bank, but it's too late. The money is gone. There's nothing they can do for me. All I was told from the bank was that I could cancel my debit card and get a new in 7-10 working days. How fabulous for me! NOT!!! @!&%!!!

Don't purchase any free products, or just anything from this company. Their number is 866-363-6797. They are in Pennsylvania, but can't for the life of me find their location address.