I've had a similar experience with Puritan's Pride, if not worse. I ordered online and hoped for a speedy delivery of the products. Instead, i simply got a confirmation after a few minutes, an almost outright charge on my credit card, but no delivery for more than a month now.
Tried to follow up with the order after a week, 2 weeks, decided to cancel but no reply from their customer service. My concern right now is that, there are two Puritan's Pride website (more maybe?).
Every page/layout/link is the same, except for the "s" after puritan. Does anybody know which link is legit?