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Purelift Creme, Newell, Queensland Complaints & Reviews - charged credit card without authisation when account was cancelled

Review all Purelift Creme, Newell, Queensland complaints

Purelift Creme

Posted: 2009-12-18 by

Bella Corp Limited

charged credit card without authisation when account was cancelled

Complaint Rating:

Company information:
Bella Corp Limited
11 andrew's street
Newell, Queensland
Australia
Phone: 0421545073

Pure lift trial i tried was good until my credit card got charged.
Without my authorization so i rang head office and they said they'll cancell the order and give me my money back. I have never seen the money or there office contact me since the day i called them. Im a single mom that dosent get much money and when 49.00 us dollars comes out of my credit card thats lots money. and all i want is my money. and if i dont see it soon im going to sue them and ill just get more money back if they want to play games thats fine with me.

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Australia

Health & Beauty

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5th of Jan, 2010 by

JAMES L HARRISON

0 Votes

Hello,

Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us - even if you didn't read the terms or found them confusing.

If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.

Our customer support is available 24 hours a day, seven days a week. You can call us at 8/8/8-(6/7/6)-(4/1/2/2). If you have any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.

We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.

Thank you,

(JAMES L HARRISON)