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purelift Complaints - Unautherised credit card usage

Review all purelift complaints

purelift
Posted: 2009-12-30 by   Marilyn 01
Unautherised credit card usage
Complaint Rating: 100 % with 1 votes
Company information:
Purelift
PO Box 90 Kangaroo Ground 3097
Melbourne Metro Area, Victoria
Australia

Applied for a free trial and agreed to pay for the postage via credit card. A few weeks later I was debited $95 and now I have recieved another bottle of the cream, although I don't want it. There is no contact details, web address or phone number with the bottle so I don't know how to contact them to complain, demand my money back and insist noo more are sent to me. Marilyn
Comments Australia Cosmetics
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Comments

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 74 days ago by   james fuller 0 Votes
Hello,

Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us - even if you didn't read the terms or found them confusing.

If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.

Our customer support is available 24 hours a day, seven days a week. You can call us at (8/8/8)-(6/7/6)-(4/1/2/2).If you have any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.

We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.

Thank you,

(james fuller)

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