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pureacaiberry Complaints - taking money from account when I did not order more pills, will not answer phone

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pureacaiberry

Posted: 2008-10-03 by Linda Marti [send email]
taking money from account when I did not order more pills, will not answer phone
Complaint Rating:  100 % with 2 votes
Company information:
Performance Health
PO Box 97109)
Orem, Utah
United States
Phone: 1-888-289-8740

I ordered sample of product having to pay postage, recieved product had no information about more product or any other information about product. Then a full shipment came to house and checked my checking account and they are deducting 79 out of my account without my knowledge. when I called number on my checking account they have a recording to go go to www.gohelpnow.com if you have a complaint, want to return product etc. and this is where I ended up.
Comments United States Diet Products
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Comments

46 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
6 days ago by Support [send email]
You will find the customer service you need at Gohelpnow.com. We are here for you

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