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PureAcaiBerries.com Complaints - Unauthorized charges

Review all PureAcaiBerries.com complaints

PureAcaiBerries.com

Posted: 2008-09-05 by Barbara Dietrich [send email]
Unauthorized charges
Complaint Rating:  100 % with 10 votes
Company information:
PureAcaiBerries.com
504 W. Joppa Rd.
Towson, Maryland
United States
Phone: 443-562-2098
www.pureacaiberries.com

I ordered a trial bottle of acai berri and authorized $.497 shipping charged to my bank account. Before I ever received a sample, my account was charge $74.76. In addition I was charged to other samples unknown to me from this web site. My bank account was also charged $59.95. In addition, I have numerous shipping charges from 3.87 to 4.95 erroneously charged to my account.

I have called the 800 and 888 numbers which show on my bank statements every day and only get the mail box is full; call is after business is closed for the day, etc. There is also a reference to web page - go there to unsubscribe. I did and there is no place at the bottom of page to inscribe (it is not there). I have written to customer service 4 times and have not received a response. Today I finally got a person on the phones who directed me to a web page that does not exist!

Do not do business with this company unless you want you bank account overdrawn!
Comments United States Unauthorized Charges
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Comments

79 days ago by Carol Craver [send email]
This company is a big rip off. I ordered a trail bottle for $4.00 and they send a full order.
75 days ago by Shelley Tino [send email]
this is scarey, take this off my charge. shelley tino
74 days ago by Louis Calligano [send email]
In an earlier message to you I mistyped and said that this product did work for me when I meant to say that it DID NOT WORK for me. I did not authorize you to charge my account for a bottle of PureAcaiberry because it did not work for me. I did authorize the $4.95 for a sample bottle. Please do not make any further charges to this account. CANCEL. Thank you.
66 days ago by Cheryl [send email]
I agree with all the preceding comments...I was also charged over $70 after ordering a free bottle...I have contacted the company, but don't expect any results from them. I have also filed a dipute with my credit card company and the Better Business Bureau. DON'T ORDER ANYTHING FROM THIS COMPANY.
59 days ago by Roberthoppel [send email]
This august, 2008, I also got a free bottle. and was then charged 79.00 on my credit card statement. Im taking steps for a remedy. I WILL NOT BE RIPPED- OFF ANY FURTHER, EVEN IF I HAVE TO CANCEL MY CREDIT CARD.
58 days ago by George Gal [send email]
I have the 2nd shipment what I have not ordered I like to stopped
57 days ago by Sue Holloway [send email]
I sent for a sample of this product and never received it. Now they have sent me a bottle and I have not ordered any of this. How can I stop this?
48 days ago by Lisa Bindus [send email]
YESSSSS !!! I totally agree w/ the statements that these customers have sent. I called my credit card company to cancel these charges after i could not get thru to the ACAIberries co. I have read through all these complaints and now am very scared that the company is not available to cancel the product. I never agreed to have the product automatically sent to me----- only the trial bottle. My credit card company is now disputing. Wish me luck!!!
47 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
46 days ago by Eileen Heaney [send email]
Ordered sample and payed with credit card received sample no results. Received two bottles did not order and billed $79, 76 did not authorize, refused to pay, investigating. Told credit Company not to accept charges-do not authorizze! Please correct this matter.
Tryed to return berries to Orem, Vt. post office said the zip code your notes gave me is invalid? Pleasee advise where to return, Eileen Heaney. I'm 87 and
will contact Government Agency if you do not help me to correct these errors
41 days ago by Betty Cox [send email]
I'm like the other people, i ordered a sample and got my credit card charged for orderers i did not want. can not get anyone on the phone. bad . what a way to go out of business. get rich quick scheme. i love the product. i can get it in the health food store.
41 days ago by Sara J [send email]
Fell for it as well!! I just cancelled my debit card so these assholes cant charge me for anything else. I suggest you do the same.
35 days ago by Julia Mattingly [send email]
My name is Julia Mattingly and would like to cancel my order I have also called and they tell me to go to this web page to cancel my order but is it is not there. Please cancel my order it has not worked for me have not lost one pound. Julia Mattingly 1094 Fairway Ridge Dr. Concord North Carolina 28027 Thank You
25 days ago by Pamela [send email]
This is one of the best thought out scams I have come across. No reps to assist you by phone, No company exists at any address you can find. They conveniently spell PureAcaiBerry on the ad and bottle, but their web site is Pure Acai Berries so you cannot easily find them again. All the legitimate comments listed above were very kind actually. This is a get rich quick scam for the company, who can now use our credit cards fraudently. I have disputed, and now it is up to me to prove fraud on the company's part. My time is valuable, my money hard earned. I too, will cancel my credit card if this is not resolved immediately.
15 days ago by Bill [send email]
Cancel me from the program
14 days ago by Faith Ervin-johnson [send email]
I need to stop getting this product. I made the mistake of ordering a trial bottle and now it is a nightmare. How do I get this to stop?

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