i ordered the free trial but i didn't order the extra bottle. i am triung to sen it back but i ddon't know were to send it to or how i need to get my money back cause itwas payed with a debit card.
any info.
Charlyne Evertson on 09/03/2008:
I have tried unsuccessfully to unsubscribe to both your newsletter and monthly delivery of the Pure Acai Berry. Your system does not show me having an active account with. I did receive the free trial pills & my credit card was charged the $4.95, also I received the monthly bottle of 60 capsules & was charged $74.95. I wish NOT to receive any further shippents of this product and do not want my credit card charged. Please send me an email stating that you have received this notice from me and remove me from your newsletter and monthly shipment plan.
Thank you,
Charlyne Evertson
charevertsonsbcglobal.net
Gen5labs on 09/04/2008:
Wait! Before you decide to stop your progression towards better health, please allow us an opportunity to SAVE you money. We understand that in today’s difficult market that monies are tight. We also know the old adage; “You can’t put a price on good health.” Well, we are putting a price on good health, a very low price, that is why we have begun contacting our existing customers to tell them about our new drastically reduced prices and incredible savings to reward them for their loyalty and more importantly to help them reach greater health.
By simply clicking on the button below that reads, “I Want To Continue On The Path To Better Health”, your monthly bill will be reduced to just $19.95 instead of your current monthly cost of $74.96. That’s right, we’re cutting our prices by 72% in order to allow more of our customers to stay true to their commitment of living a healthier life and obtaining great results that are sure to come! If you wish to still quit on your health and cancel your services then you may cancel online through the unsubscribe link on the bottom of the page.
We congratulate you for your desire to live a healthier life and look forward to a long fruitful relationship going forward in the future.
Do not respond to this email directly. In order to make additional comments to your supportticket, log into the support system using the infomration that you were given when you firstentered a support ticket.
I still want this cancelled Immediately.
Thank you
Charlyne Evertson
CANCEL THIS PRODUCT ASAP--- I DID NOT ORDER OR GIVE MY PERMISSION TO SEND ME THE PRODUCT --- OTHER THAN THE SAMPLE. YOU GUYS ARE A FRAUD AND HAVE GIVEN YOURSELF A BAD REPUTATION!!!
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.
We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.
We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
88 days ago by Charlyne Evertson [
88 days ago by Guadalupe Lechuga [