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Pure Cleanse Pro Complaints - Money back

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Pure Cleanse Pro

Posted: 2009-09-13 by   Loris Michael
Money back
Complaint Rating:  100 % with 6 votes
Company information:
Pure Cleanse Pro
2/94 Highclere Av. Punchbowl
Sydney, New South Wales
Australia
Phone: (02)97584434

On the 23rd of August 2009, I ordered Acai Berry trail support and i paid it from my credit card at the same time on the same website i read about the Pure Cleanse Product trial support i ordered for one but i received a message said "Sorry we can't support you because you have already ordered a product or similer - something like that. As i am interesting in the Purecleanse i noticed a notice for sale of pure cleanse i can't remember for how long but it cost us$119.02 so i ordered for it but also i received the same message "Sorry we can't..." .I ordered one in the name of my husband also for us$119.02 but unfortunately i received the same message"Sorry we we can't..." i closed the website and every thing i thought OK, and i ignore about it. When i received my Credit Card stat. i chocked when i noticed that the amount of us$119.02 has been deducted twice under separate details "FOCUSLEANSE 3618088234 and the other one under "VITALITYCLEAN 442031399067. Till the time of writing this complain i didn't even receive the product and i don't want it.

So please I want both amounts to be refunded to my CREDIT CARD...I want to hear from you on my email"elialoris@yahoo.com.au"

Thanks.

Loris
Comments Australia Weight Loss Products and Programs
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Comments

Sort by: Date | Rating
 28 days ago by   Sue Victoria 0 Votes
I have had the same problem. Their supposed "free trial" is a hoax. Have been given a 1800 number that no one ever answers. If you get onto their live chat no one seems authorised to give out a lousy return address so that you can return the product. Have had to resort to cancelling my credit card. The product hasn't worked, if I wanted to lose weight that way I would take a lot more fibre in my diet!!! Basically just an over expensive laxative.
 22 days ago by   Rosemary Kirksey 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at http://www.ultracleanseplus.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 12 days ago by   fuzzles128 0 Votes
I have recently been scammed by PureCleanse, I just thought that I'd try it out as it was free, and a month later I found that $96.08 dollars was taken from my bank account.
I am going to try and go to the bank and see if they can help me, because there was no warning, and therefore what they have done is illegal and unauthorized. Hopefully I will be able to reverse the charge to my debit card, as there has been a supposed "misunderstand". If I am successful anyone else who has been charged within the 60 day time period should try to contact their card issuer to see if it's possible.

Justin.
 11 days ago by   BERYL SMITH 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at http://www.ultracleanseplus.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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