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Pure Acai Berry Complaints - billed my credit card not authorized

Review all Pure Acai Berry complaints

Pure Acai Berry

Posted: 2008-10-11 by Chanda Portee [send email]
billed my credit card not authorized
Complaint Rating:  0 % with 0 votes
Company information:
pure acai berry sample
United States
Phone: 1-800-752-0196
gohelpnow.com

pure acai berry sample billed my credit care for $78.00 without my permission. They claim they would send me a sample of a weeks worth to try and I only recieved 4 pills. I called to cancel and their phone number stated it would be a 30 minute wait and they it would disconnect me. I received a product in the mail the next day which I sent back to them by return receipt thru the U S Post office. I have not received my refund and I do not have the product and cannot reach a person on the phone. I went to the web site www.gohelpnow.com what a joke. it does not work and I get no where. This is straight up theft and I want something done about it. What do I do now.
Comments United States E-Shopping
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Comments

46 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
6 days ago by Bob [send email]
You have been posting this caveat for weeks now, and yet people are still having the same problems.

Here comes the F.B.I. !!! Enjoy your incarceration suckers!
6 days ago by Support [send email]
www.gohelpnow.com has the ability to help you with every concern you have. If you have troubles bringing up your account make sure you are entering the correct email.

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