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Pure Acai Berry Complaints - trial shipment of s&h charges $4.95 now costing me me for material not ordered

Review all Pure Acai Berry complaints

Pure Acai Berry

Posted: 2008-10-04 by Dotty [send email]
trial shipment of s&h charges $4.95 now costing me me for material not ordered
Complaint Rating:  0 % with 0 votes
Company information:
not sure can't find any good listings
po box 84097
Orem, Utah
United States

i received trial sample of pure acai berry which made me violently ill - i went to website PureAcaiberries.com and submitted request for address to return and also requested DO NOT send me any more material and DO NOT charge my credit card - never received answer back keep getting notices that my pills are on way - have tried sending emails to various names/addresses all keep coming back - am calling my credit card company to stop them from getting paid even though i will have to give about 3 names since i do not know who/where they are coming from - last shipment came w/no invoice or anything only return address was Performance Health USA PO Box 971090 Orem UT 84097 but can't find website or phone number for them
Comments United States Diet Products
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Comments

47 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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