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WR Performance Health Complaints - Unauthorized use of credit card

Review all WR Performance Health complaints

WR Performance Health

Posted: 2008-08-28 by Debbie [send email]
Unauthorized use of credit card
Complaint Rating:  100 % with 14 votes
Company information:
WR Performance Health
Utah
United States
Phone: 1-888-289-8740

I requested the free trial size of Pure Acai Berries for $4.95. I was then sent another shipment and charged $74.95, and I did not authorize them to bill my Credit Card. I called and canceled everything. I told them I didn't want anything else at all on 8-8-08. I then receive another charge for $5.95, that I did not authorize. When I called them back they said this was for the newsletter not the pills. They said I canceled the pills but not the newsletter. I told them everything means everything. How can they charge you for something on 8-27-08, when you canceled on 8-8-08. They said they were not authorized to give refunds. I was told to send the unauthorized shipment back and they would give me a credit. I did that and still have not gotten my credit. I want my money back and would like to know who to have my Lawyer contact on this matter. I called and tried to leave a message and the recording said that voice mail was full and I could not leave a message. What kind of business is this? On top of everything else, the trial size didn't do anything for me. This is just a scam to con people out of there money. I guess honesty is a thing of the past.
Comments United States Unauthorized Charges
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Comments

84 days ago by Cindy Reed [send email]
I agree with you this is a scam. I was charged the full amount for the product that was auto shipped but I never received it and then I was charged for a separate shipping charge. This will teach me to may more attention to these trial periods and the fact that there is an auto renewal.
82 days ago by Joy Underwood [send email]
I wish there was a way that we could notify others of this SCAM. I'm calling the Better Business Bureau to see what I can find out. Fortunately, my bank is disputing the claim for me and I got credit back through them. It's not technically a Free Trial if you don't even get to try the product for a week before they charge you. If you google ACAI Berry, there are many reputable companies that actually sell it for a lot less. Like the saying goes, nothing is really free is it? Good luck.
82 days ago by Dleejohnson [send email]
The Exact thing happened to me, too. Chase, my credit card co. is taking the charge off my credit card.
81 days ago by Phyllis [send email]
Same thing has happened to me. So far I have been charged $74.95 for two deliveries, which I did not authorize and 5.95 for a health newsletter which I never recieved. My bank has also taken charges off my account however they may be put back on if the company fights this. I was told the second line of the free trial statement says, if not canceled within 30 days additional orders will be sent. SOMEBODY HELP!!!
77 days ago by Shirley L Fenner [send email]
You have just told MY story. the 74 95 over drew my acct. and resulted in charges 35.00 x 2 . the 2nd charge was for not noticing the first. and covering it . -----Then the 5.95 charge, --- ( I didn't know what that was for, until I read this page ) any way this all arrived at one of the most difficult times I have had in a long time. O well, its a good thing I believe in miracles
71 days ago by Kathy M [send email]
After filing a complaint with my credit card company,
as I was charged twice and refused the product once, I
did some further investigating. Under the terms and
conditions, which you have to click on to read, ( and
who does? ), it explains how to cancel further shipments.
Go to: http://pureacaiberries.com/contact.php?cmd=unsubscribe_form Your name should be removed
within 72 hours after cancelling. I hope this helps with
future shipments. I contested the charges on my other
credit card statement because I refused the packages.
They are very tricky. If you go to www.pureacieberries.com
where you probably ordered the sample and click on
terms and conditions at the bottom it explains your
enrollement and how to get out. They are very tricky.
Good Luck.
70 days ago by Mad As Heck [send email]
I got caught in this one, too, and they do not intend to refund to my bank account. I don't know where to go from here.
61 days ago by Carolyn M. Gale [send email]
THE SAME THING HAPPENED TO ME MY CREDIT CARD COMPANY IS IN THE PROCESS OF DOING A INVESTIGATION.

HOPE THEY GET THESE SCAMMERS. WHEN YOU CALL THEM, THEY GIVE YOU A WEB SITE CALLED
WWW.GO HELPNOW.COM, WHICH DOESN'T GET YOU ANYWHERE.
50 days ago by Gloria Saenz [send email]
I did the free trial and purchased three items for a total of $13.61. In less than one month they debit my acct for 79.76 then 10 days later they debit my acct twice for a total of 59.52. I canceled the order and still they continue to debit my acct. I hope you get caught in this scam that you are doing to people. I will report you to the better business bureau for fraud. I hope you get caught and get what you deserve.
47 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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