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2.0 17 Reviews

PurCo Fleet Services Complaints Summary

4 Resolved
13 Unresolved
Our verdict: When using services from PurCo Fleet Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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PurCo Fleet Services reviews & complaints 17

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7:40 pm EDT
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PurCo Fleet Services $150 administration fee

I sideswiped another car while I was driving a rental car. Budget.

My insurance, Liberty Mutual, covered the damage to both cars.

Out of the blue I get an email from PurCo for $200. PurCo said $50 for my Liberty Mutual deductible and PurCo’s $150 Administration fee.

I asked PurCo to provide my signature agreeing to pay their $150 administration fee. PurCo referred me to Budget rental agreement.

On the agreement I saw an acronym “admin” in lower case letters. Had it said “administration” I would agree with PurCo.

“admin” is moot in a legal agreement. The woman I was dealing with agreed to subtract $20 from the $150, then changed her mind and increased to approximate total of $208.

I paid them $180. Was I scammed?

Thanks

Desired outcome: $130 refund

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PurCo Fleet Services - Rental damage

I went to Performance Chrysler Jeep Dodge Ram Georgesville in Columbus Ohio for warranty work on my truck and they dropped me off at Hertz for a rental, covered by the warranty. I picked up the rental at noon on 7-5-23 and returned the rental to the dealership at 7-7-23 at 5PM when I picked up my truck, and handed the keys and possession of the rental to...

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PurCo Fleet Services Fraudulent Claim

Our rental car broke down from what appeared to be an alternator failure. This isn't Avis's fault, but the way they handled the situation was terrible.

-We sat on the side of the road for over 4 hours waiting on a replacement vehicle or tow truck.

-Eventually we had to be towed with the rental car to the nearest airport. This added another couple hours to this ordeal.

The car didn't have any damage when the tow truck took possession of the vehicle. The car was dropped off in an Avis maintenance lot at the Little Rock airport without any damage. Their own lot and vehicle coverage would cover any damage that happened after the vehicle was no longer in our possession.

Weeks later we receive calls from PurCo asking us to pay approximately $1400 for a damaged windshield.

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Update by CarlPB
Jul 26, 2022 1:37 pm EDT

We provided a photograph of the undamaged car being loaded onto the tow truck. Purco's response, "If there is a crack running the length of the bottom (for instance) it would not be seen in this photo."

Interesting they cannot tell me where the windshield was broken, but simultaneously can dismiss my photo of an unbroken windshield.

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notafanofpurco
Belfast, US
Sep 14, 2022 5:00 pm EDT
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Sounds like a class action suit needs to happen with PurCo.

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notafanofpurco
Belfast, US
Sep 14, 2022 4:57 pm EDT
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Yeah they are experts. Lol. My “hail” damaged happened between 8:30 and 9:30 am which mysteriously was the only time we were out of our car for the day. They know this because they have a NOAA report showing storms were in the area. I showed them the local news weather forecast video for that time talking about what a beautiful day it was, 2 reports from weather resources verifying no hail. Guess what, their reports trump anything I can show them including our own trip photos. Lol. Quite the company.

Is PurCo Fleet Services legit?

Our verdict: Complaints Board's thorough examination reveals PurCo Fleet Services as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, PurCo Fleet Services stands out for its commitment to quality and security. Clients considering PurCo Fleet Services should delve into its customer service record to gauge compatibility with their expectations.

PurCo Fleet Services earns 94% level of Trustworthiness

Perfect Trust Endorsement: PurCo Fleet Services achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for purco.com can be seen as a positive aspect for PurCo Fleet Services as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of PurCo Fleet Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Purco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Purco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with PurCo Fleet Services's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 0 complaints were resolved.
  • Purco.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The purco.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to PurCo Fleet Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:51 pm EDT

PurCo Fleet Services scam

I rented a car in Anchorage, AK in October 2021 and damaged it in a single car accident. I reported the accident and brought the car back. Five months later I got a letter from Purco claiming 2000 in "loss of use." When I asked them for documentation their agent refused to give it. I'll never rent from Budget again, or anyone who does business with these parasites.

Desired outcome: No further contact.

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notafanofpurco
Belfast, US
Sep 14, 2022 5:05 pm EDT
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Yeah their evidence is a joke. We got some blurry photos with all the damage amazingly located exactly where the overhead light is shining on the car. All you see is the light and a circle in every picture. Too funny. $2100 please. Oh and half of the damage was reported on on of the four previous rentals but somehow I am being billed for it. Terrible company. Weeks and weeks between communication to the point we thought it was over only to get a surprise packet with no acknowledgement the we had sent them a ton of stuff with a note $2100 please. Horrible company, don’t believe them for a minute. Class action suit.

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9:29 pm EST

PurCo Fleet Services $5K+ unethical loss of use claim

On November 11 2020 I was involved in a car accident in Madison, Wisconsin in a rental car from National Car Rental. The other driver pulled out of a parking spot and hit the side of my vehicle. She claimed responsibility for the accident. I called the police but they would not respond to a non-injury accident. I contacted my insurance company and she contacted her insurance company. In addition, I notified the Milwaukee airport franchise that there had been an accident and returned the car to the Madison airport for a replacement.

Shortly after I was contacted by PurCo, which is National Car Rental's insurance company. I provided photos and all documentation to Progressive (my insurer), Allstate (the other driver's insurer), and PurCo. The Allstate adjuster said that they would take full responsibility for the damages. Both Allstate and Progressive informed me that the claims were closed.

In May 2021, PurCo contacted me claiming over $5, 000 in "loss of use" damages. They have been harassing me ever since. I do not feel that I should be responsible for these claims. I have documentation, but I'm not sure how to attach them because they are not photos. Thank you.

Desired outcome: Elimination of the claim for loss of use

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5:03 pm EDT
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PurCo Fleet Services After rental claim

I will add to the litany of complaints against Purco. They were engaged by a local franchisee of Hertz in Bozeman after the car we rented was damaged. They have attempted to overcharge us for damage our auto insurer did not think was justified after a reasonable claim was paid. Purco also is demanding a large service fee. It is time that Hertz and the other rental car companies dissociate themselves from franchisees that they do not control and companies like Purco that are dishonorable is their business activities.

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PurCo Fleet Services false accident claim

I rented a car from Thrifty in Oklahoma City, I returned it to the Thrifty return center in the same condition as I received it. It was inspected and approved and I was given my receipt for payment. Later, I received a letter that it was damaged, total scam. The car was perfect except a mark the check in attendant added. Anybody want to join me in a Class action suit, only need two people. William A. Mayse, [protected]@gmail.com.
These guys are total ripoffs!

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PurCo Fleet Services charging for 'second estimate'

My complaint is about Purco. I rented a car in Arizona in April of this year. [It was from Hertz, but that's not important.] It struck a rock on a freeway, which greatly damaged the oil pan and a bushing. Of course I had not gotten rental insurance, assuming my credit card would provide rental insurance. Two months later Purco billed me for over $3, 200 for repairing the oil pan and bushing. They emailed photos and invoices, etc. this fee included the charge for loss of use and everyone’s favorite: “administrative fees”.

Not wanting a ‘hit’ on my car insurance record, I paid the full amount. (I learned credit card provides insurance only after your regular auto insurer pays a share.) Case closed.

Here’s the kicker: in early July Purco emailed a ‘second damage estimate’ demanding over $1, 400 to pay for more damage that was discovered. Again they emailed blurry photos that showed nothing. My local garage service people say a ‘second damage estimate’ is unheard of. I think that because I paid a huge amount, Purco sees me as a pigeon and is trying to get more easy money out of me. They haven’t even invested in a stamp!

I don’t have the money. I think this whole setup is theft. If I don’t pay, what’s the worst they can do? Lower my credit score?

Here’s another thing I fear: will they also come after me in the future for “diminished value”?

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Purco rectified this issue over the phone with me. I feel quite good about things now! Actually, their people are quite easy to deal with when you can make verbal contact with them. Rental car companies need their vehicles in good shape -- they provide a service, and they spell out their expectations fair and square. I commend Purco Fleet Services. It is a pleasure doing business with them.

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PurCo Fleet Services customer service experience

Buyer beware total rip off: be careful when using this company at this location.in fact do not use them. I rented a truck at the end of july 2016 and returned it 10.30 pm in perfect condition from dollar in slc, went and caught my flight and thought nothing of it. Several month later I got a letter in the mail from purco from spanish forks ut which is a collection agency claiming I owe over $3000 for damage to the rental.

At this time of night no attendants were at the location to receive the vehicle. I left it in perfect condition and in the mail I received pictures of damage to the truck that obviously happened long after I had gone in the very tight parking lot probably. I got zero communication from dollar - just a harassing letter and phone calls from the collections agency purco. Both american express and my insurance company indicated off the record that they had heard of purco and were aware of this scam.

Dollar, you didn't have the decency to even reach out to me and went straight to a debt collector for damage I never caused - shame on you - buyers beware they will rip you off soon. I never caused the damage and now purco are after me regardless. There is no evidence I caused it whatsoever but it does not seem to matter to them — never rent from dollar, customer service is terrible in a situation like this - look at [redacted] and complaints dot com for all the bad things said about purco spanish fork in ut - as a consumer you have no rights and have no say - you have been warned!

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PurCo Fleet Services rental car

I had my Honda’s airbag replaced due to the massive recall in February 2015. Since it was going to take two days to repair I was offered a rental car. I was driven to a local Hertz office and was asked to sign one piece of paper and then was handed a set of keys to a Nissan Altima. On my way to work that night I was behind an older truck that stopped suddenly in front of me on the main road near my house. I stopped behind him waiting for him to turn or go on but strangely he proceeded to put the truck in reverse and stepped on the gas smashing the front of this rental car. He then proceeded to speed off with the tires squealing. I called 911 and an officer came and wrote up the incident. I then rode in the tow truck to the Hertz location at the airport. I filled out a single piece of paper and was given another car. I was too shaken up to go to work but did turn in the car the next day at the dealership when the repairs were completed on my car. I did not turn in any claim to my insurance company because Honda had rented this car for me and I thought it would be taken care of. After all, it was their faulty airbag and I was being inconvenienced with having to leave my vehicle with them while they made the repairs. Six months later I received an invoice from Purco Fleet Services wanting me to pay for the damages plus fees, $9, 830.31. I turned the information into my All State insurance. They began processing the claim. All State paid $4, 120.23 to Purco and attempted to negotiate the remaining $4, 922.59 that was not covered which included “Administrative Fees and Loss of Use Fees.” I contacted Debbie Draper who was handling my account and offered a settlement of $2, 500 but she said that would not be enough but she would settle for $3, 800. I told her I would have to see if I could come up with that much money as I am paying my way through nursing school at the moment while working. I sent a payment of $30 several months back to which she replied that would not be a sufficient amount. I sent a payment of $1, 000 in September 2016 which she responded by telling me I would need to sign a promissory note in order to make payments. Out of shear frustration and not wanting my good credit to be affected, I was going to put the remaining balance, $2, 800, on my credit card until I saw where there were several complaints against Purco for fraudulent insurance practices. I certainly do not want to contribute to this company if they are indeed dishonest in their practices. Their “fees” seem very high and I saw where they used factory parts to make the repairs rather than aftermarket parts to keep costs down. If you can look into this company and see if they are legitimate and fair I would feel much better about making payments. Thank you so very much.

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PurCo Fleet Services complaint

On March 24, 2016 I rented a 2015 Toyota Corolla from the Hertz rental agency at Hillcrest Avenue in Springfield, Ohio. I drove from Springfield to Reynoldsburg, Ohio to pick up my 15 year old granddaughter to ride with me to Decatur, Georgia. When we left Reynoldsburg at approximately 11:00 pm. March 25, it began to rain very hard, so I pulled into a rest area just south of Columbus, Ohio until the rain subsided. We got back on the road at about 1:00 a.m. The trip was uneventful with the exception of a dragging sound coming from underneath the automobile. It seemed to stop whenever I slowed to 50 mph. Because I was traveling for several hundred miles, I stopped at every rest stop to walk around a bit to assure relief from tiredness and to assure good circulation. The dragging sound continued, consequently, I drove slower than 65 mph.
There was no road construction, no potholes, only clear, smooth highway for the entire trip. We arrived in Decatur about 9:00 a.m. Saturday, March 26 and I asked my son to look underneath the car to determine what the dragging sound might be. He saw that the small covering at the front of the vehicle (splash shield) was hanging down, so he purchased a bungee cord and hooked the splash shield to the automobile grill. I returned the car to the Atlanta airport Hertz, and asked if I could secure another vehicle at no additional charge. The agent walked around the vehicle, saw the problem, and said I could have another vehicle at no extra charge. He noted no other damage. I returned the replacement rental that was issued to me at the Atlanta Airport Hertz to the Springfield, Ohio Hertz rental agency. To my surprise a few weeks later, I receive a letter from a PurCo claims agent requesting a payment of $1, 773.60 for the replacement of the damaged undercarriage. I explained to him that I had no accident, drove over no barriers, drove over no road construction, and that there was no such damage to the undercarriage while it was in my possession, and that the splash shield that was dragging was apparently due to a failure of maintenance to check the security of the nuts, bolts or clamps required to attach it. When I turned in the car at the Atlanta Hertz, there was no damage to the integrity of the car. When I responded to the PurCo agent that there was no such damage to the car that was claimed, the PurCo agent responded that it didn't matter whether or not I caused the damage, the rental contract required that I pay for any damage that was reported (by whomever) to PurCo and charged to the person whose was the last named on the rental contract. PurCo has sent me no evidence of a damaged undercarriage. What PurCo did send was pictures of of silver tape around the front bumper which had nothing to do with the car I returned to the Atlanta Airport Hertz.
I would like for PurCo Fleet Services to determine who actually damaged the undercarriage of the Toyota Corolla and have them pay for the replacement. And I want to be relieved of the responsibility for paying for replacing the undercarriage which I did not famage.

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Update by Ruth M. Lawson
Sep 22, 2016 8:07 pm EDT

On March 24, 2016 I rented a 2015 Toyota Corolla from the Hertz rental agency at Hillcrest Avenue in Springfield, Ohio. I drove from Springfield to Reynoldsburg, Ohio to pick up my 15 year old granddaughter to ride with me to Decatur, Georgia. When we left Reynoldsburg at approximately 11:00 pm. March 25, it began to rain very hard, so I pulled into a rest area just south of Columbus, Ohio until the rain subsided. We got back on the road at about 1:00 a.m. The trip was uneventful with the exception of a dragging sound coming from underneath the automobile. It seemed to stop whenever I slowed to 50 mph. Because I was traveling for several hundred miles, I stopped at every rest stop to walk around a bit to assure relief from tiredness and to assure good circulation. The dragging sound continued, consequently, I drove slower than 65 mph.
There was no road construction, no potholes, only clear, smooth highway for the entire trip. We arrived in Decatur about 9:00 a.m. Saturday, March 26 and I asked my son to look underneath the car to determine what the dragging sound might be. He saw that the small covering at the front of the vehicle (splash shield) was hanging down, so he purchased a bungee cord and hooked the splash shield to the automobile grill. I returned the car to the Atlanta airport Hertz, and asked if I could secure another vehicle at no additional charge. The agent walked around the vehicle, saw the problem, and said I could have another vehicle at no extra charge. He noted no other damage. I returned the replacement rental that was issued to me at the Atlanta Airport Hertz to the Springfield, Ohio Hertz rental agency. To my surprise a few weeks later, I receive a letter from a PurCo claims agent requesting a payment of $1, 773.60 for the replacement of the damaged undercarriage. I explained to him that I had no accident, drove over no barriers, drove over no road construction, and that there was no such damage to the undercarriage while it was in my possession, and that the splash shield that was dragging was apparently due to a failure of maintenance to check the security of the nuts, bolts or clamps required to attach it. When I turned in the car at the Atlanta Hertz, there was no damage to the integrity of the car. When I responded to the PurCo agent that there was no such damage to the car that was claimed, the PurCo agent responded that it didn't matter whether or not I caused the damage, the rental contract required that I pay for any damage that was reported (by whomever) to PurCo and charged to the person who was the last named on the rental contract. PurCo has sent me no evidence of a damaged undercarriage. What PurCo did send was pictures of of silver tape around the front bumper which had nothing to do with the car I returned to the Atlanta Airport Hertz.
I would like for PurCo Fleet Services to determine who actually damaged the undercarriage of the Toyota Corolla and have them pay for the replacement. And I want to be relieved of the responsibility for paying for replacing the undercarriage which I did not famage.

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PurCo Fleet Services unethical charges

Damage Incident With: Alamo and National Car Rental, Anchorage, Alaska Our Claim Number: 487009 Rental Agreement Number: [protected] Date of Loss: September 15, 2015 I was sassing at a stop light when a young girl rear ended me. She was subsequently jailed after registering a blood alcohol content of .292, almost 4 times the legal limit. The young lady had State Farm Insurance which paid all the following except the "Administrative Fee." $2, 544.63 Physical Damage $584.28 Supplement $261.95 Loss of Use (7.75 days at $33.8)* $250.00 Administrative Fee $3, 640.86 Total Revised Claim Amount Purco already collected a $584.28 "Supplement" fee and now they want an additional FEE from me of $250. They say they are entitled to it per the rental contract. When renting the vehicle the agent said as he marked the spots "Initial these and sign here." The administrative fee was and is a totally unconscionable fee buried in the "Initial these and sign here." Be Careful of these folks and their added fees! Steve Nolte

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notafanofpurco
Belfast, US
Sep 14, 2022 4:51 pm EDT
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I am going through this with PurCo right now. Mysteriously hail fell on my rental in the only time half hour to forty minute period that we were out of our car on the morning of May 28th, 2022. I have sent them so much proof that there was no hail at the specific time but they just won’t listen. They don’t care, handled very poorly by them from day one. Suspicious group for sure.

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PurCo Fleet Services insurance fraud

On September 6, 2011 we rented a car from the Hertz Corporation in Jackson Hole, Wyoming (Hertz rental agreement [protected]), drove it on our vacation and turned it in @ the airport in Rapid City, SD on September 16th. A sign there read the Hertz lot was a 'self-service' facility and we should just leave the car and turn in the key at the Hertz counter inside. We asked at that time for someone to come out to examine the car with us but were told either no one was available or it wasn’t their policy to do so; I don’t remember which.
On October 8th we received a letter from PurCo Fleet Services saying the car had been damaged by hail while in our possession and we were being billed $4139.11.
Recently an "administrative fee" of $250 and a "loss of use" fee of $930 have been dropped, leaving $2959.11 that they threaten to turn over to a collection agency.
PurCo demanded to know where we had driven the car and stated that they would get a 'hail report' from the US weather service to prove the damage.
The next time we heard from them PurCo's agent Michael Nester (801.794.6259) told me they couldn't prove the hail damage but 'something' damaged the car and we had to pay regardless.
I should state at this time that there was absolutely NO DAMAGE to the car what-so-ever from hail or anything, while in their claim PurCo says they had to replace both the front and rear windshield glass as well as the roof and also had to repair the hood in some fashion.
Also we should point out that the airport building was at the time, and remains, under construction and the parking lot for the rental return cars is right next to the construction site. Workers were on the roof of the multi-storied building the day we were there, and IF our car was indeed damaged I would look to the construction as the cause.
I have had several unsuccessful email or phone conversations with PurCo's agent Michael Nester and at the conclusion of our last phone conversation he hung up on me.
I informed my insurance company (USAA) the claim was fraudulent and instructed them to refuse the claim, which they did. Even though USAA offered to pay them off and stated all I would have to pay was a $250 deductible I won't be the object of an obvious shakedown attempt by a company that is badly in need of a management shakeup and probably needs scrutiny for its business practices by the local US Attorney's office.

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78910
Calgary, CA
Dec 22, 2013 5:32 pm EST
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Purco Fleet services is an unreputable collections agency from Spanish Fork Utah who are involved in insurance scams. Check the BBB for yourself and other consumer websites. Hopefully the FTC shuts them down. File a report with the FTC if Purco threatens you. Hertz and its other companies: Advantage, Dollar and Thrifty do business with them. Purco tried to extract money from me regarding a rental from Advantage in Albequerque. I did not pay. I will never rent from Hertz or any of its other companies again
due to their affiliation with Purco Fleet services.

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10:45 pm EDT

PurCo Fleet Services scam

I rented a car from Alamo from July 9-12, in Billings, MT. A week later I received a call from Amy Davis stating the windshield was cracked when the car was returned.

Both my passenger and I can attest to the fact that there was no damage to the car. We filled the car up and washed the windshield one mile from the airport we returned the car to.

I wrote and asked for picture varification, and a bill from the company that did the repairs. Also the reason I was charged two days down time while the repair was done.

The only "proof" I was sent was a black/white drawing of a car with one of six boxes at the bottom marked.

After check the internet under Alamo complaints, this scam seems to be wide-spread world wide.

PurCo Fleet Services has a c- rating from the Utah BBB for similar complaints.

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RickJenn
Hollister, US
Feb 16, 2012 10:39 pm EST
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Update Feb '12: Thanks to Shayne @ PurCo, they have now dropped the case and will not pursue damages.
Rick

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PurCo Fleet Services damage complaint

We rented a Nissan Versa from the Bozeman Airport. Upon return of the vehicle, no walk through inspection was done and the car was not damaged. After we returned home we recieved a letter stating that there was a chip in the windshield and we owed $329 for repairs.

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PurCo Fleet Services false car rental damage claim

We rented a car from National Car Rental in Salt Lake City, UT back in 2004. When we returned the car without any damage, there was noone available to do a walk around. Weeks later, we received a bill for $914.62 in damages which were supposedly done to the bottom left bumper. We wrote them a letter and called them explaining that we did not do any damage to the car but they have ruined my credit.

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PurCo Fleet Services - awful experience

Aproximately two months ago my rental car was damaged when another car backed into it in a walmart parking lot in columbus, Indiana. There were no injuries, and my car sustained only minor cosmetic damages. The Lady who backed into my car gave her insurance details to the national car rental agency and on the advice of the customer service agents, we did...

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Contact PurCo Fleet Services customer service

Phone number

+1 (801) 798-2400

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www.purco.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with PurCo Fleet Services Customer Service. Initial PurCo Fleet Services complaints should be directed to their team directly. You can find contact details for PurCo Fleet Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about PurCo Fleet Services. Discuss the issues you have had with PurCo Fleet Services and work with their customer service team to find a resolution.