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3.2 61 Reviews

PuppyFind Complaints Summary

33 Resolved
28 Unresolved
Our verdict: While PuppyFind has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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4:02 pm EDT

PuppyFind rip off

I signed on to puppyfind.com and most of the puppies I researched the web site kept asking me to sign up to get complete details regarding puppies listed. Once I signed up and got complete details I found that every listing ( golden retrievers )in my home state was outdated. The most recent listing was 12 months old and when I called the breeder, they were puzzled saying the dogs I was calling about were born a year ago. I called puppyfind.com and told them allthe goldens were outdated and they asked me to sign up and pay just to send me to a dead end. I asked for a refund and they basically blew me off.

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CSRM
Scottsdale, US
Jan 04, 2012 11:30 pm EST

Greetings,

My name is Matt and I'm the Relationship Manager with PuppyFind.com. As this complaint is about our website, I feel it is necessary to reply to the complainant concerning the topics discussed.

To begin with, I would like to apologize to the complainant for any confusion that may have taken place during their experience using PuppyFind.com. It is never our intent for our website or our Customer Service Department to confuse anyone attempting to use the services of PuppyFind.com.

The complainant has stated that all the listings they viewed in their home state were outdated. Although this is not a current complaint, if the complainant is able to provide PuppyFind.com links to the listings in question, we would be happy to investigate and find out why old listings were still appearing on our website. It is a concern to PuppyFind.com if outdated listings are appearing on our site, because our system, since 2007, has been set up to remove any untouched listings that have appeared on the site for a period of 28 days straight. Basically, this means that if the member (Seller) that has posted the listing has not updated the listing in any way for 28 days, the listing will be automatically removed from the website. The Seller is given a notification after 20 days that they have not touched the listing in question, and if after 28 days, the listing is still not given any attention by the Seller, it will be removed without question. This is done to keep all listings on the website current. Prior to 2007, a little more time was given for Sellers to update their listings, but no listings should be appearing on our site that are a year old.

Concerning the other point made about how the complainant contacted PuppyFind.com Support by phone and were asked to sign up and pay, I'm not sure exactly why the complainant would have been asked to sign up if they were already a member or pay over the phone, because it is not standard policy for our Customer Support to ask this of our members. If the complainant knows who they spoke to at PuppyFind.com, it would be appreciated if they could provide the name of the Customer Support Representative (CSR) that asked them to pay. This will assist us so we can provide better training to all of our CSR's in the future concerning matters such as this.

On PuppyFind.com, both Buyers and Sellers have the option to upgrade (pay for) their accounts. Sellers typically upgrade their accounts more often than Buyers. When a Seller upgrades, this gives all Buyers the opportunity to view all details of the Seller's listings, including contact information. If a Buyer comes across a listing that has blocked information, this means the Seller has chosen not to upgrade, so the Buyer can do so, for as little as $5.99. Once a Buyer is upgraded, they can then view all the details of every listing on the site, regardless of the Seller's upgrade status.

The only time a CSR would mention upgrading to a member over the phone is if the member were to ask why they could not view certain areas of a listing on the website. The CSR would explain what an upgrade is useful for, and would provide the different prices we offer, but a CSR would not ask a member to pay over the phone. Also, if a member pays and in the same day decides they do not want the upgraded service, they can have their purchase voided so they are not actually charged. If within a few days of upgrading, a member decides the upgrade is not for them, they can receive a refund. Members are not simply 'blown off' when they ask for a refund. The best effort is made to accommodate our members when they do ask for their money back.

I again would like to apologize to the complainant for any confusion that may have taken place due to our website. As you can see, PuppyFind.com makes every effort to accommodate those seeking our service, but from time to time, there may be a miscommunication that takes place. If and when that occurs, we want to do our best to rectify the problem so future visits to the site can be positive experiences for all who come to PuppyFind.com.

Thank you for your time,

Matt
PuppyFind.com Relationship Manager
http://www.Puppyfind.com

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3:21 pm EST
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PuppyFind - false advertising

I recently bought a puppy from puppy find. Despite all the negatives surrounding the site. I have used it before, and found an outstanding quality Cane Corso female puppy. From a very reputable breeder I had heard of in the cane corso community. I have even seen "Redrock Cane Corso" advertise on there. They have five dogs going to Westminster. They are an...

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10:17 pm EST
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PuppyFind entrapment

This company is using illegal tactics of entrapment to refuse service to paying advertisers. I was told today by Sheila that they call people and pretend that they are fake customers to gain information about the business and see if they wish to deny the ability to advertise on their site. Thye do not disclose who they are when calling all they do is trry to trick them into giving some unsatisfactory information to decline service. They make decisions that are based off of opinion and personal likings and not facts. I am hoping that others will join in and someone will be willing to look into this case. Puppyfind.com at [protected]. I was also told that they ban accounts via email AND PHONE numbers. So I asked well what happens if someone gets a new phone that belongs to an account that was once removed she said well then they will also be banned from ever advertising. Even if they have no relation they draw a conclusion based on phone number alone.

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Deborah Reading
, US
Oct 24, 2016 7:23 am EDT

They take money off your card without authorization even 2 months after deleting your account

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CSRM
Scottsdale, US
Nov 01, 2011 11:26 pm EDT

Greetings,

My name is Matt, and I'm the Relationship Manager with Puppyfind.com. I'm leaving a comment to clear up any mis-information that has been provided by the complainant.

While the complainant has spoken with a manager at Puppyfind.com, the manager did not supply this sort of information to the complainant. If and when it is necessary to remove an account from Puppyfind.com for violation of our Terms of Service (TOS), the company will only do so after performing the proper investigation, research, and proper questioning as needed. If we need to contact a member or an individual related to a situation we are investigating, proper identification of Puppyfind.com will be provided. Accounts are not simply removed per an opinion or 'personal liking'. Proof must be provided for any account to be removed. Whether it is an overseas scammer infiltrating our site or a puppy mill that has been turned in, we require proof that the account has violated our TOS, and we obtain that proof through legitimate avenues of research.

Puppyfind.com works daily to remove accounts that are found to be in violation of our TOS. We do not sit back and let bad accounts to persist on our website. If an account is brought to our attention that we discover is in violation of our Terms, the proper procedures and actions will be taken with the account. If a member turns out to be legitimate, but perhaps is violating the TOS without their knowledge, they will be given the chance to correct their account. If an account is found to be in constant violation, even after multiple notifications to correct their account, the member will be given a final warning that their account may be suspended if corrective action is not taken on their end. If an account is suspended, the member must contact a Customer Service Manager to discuss their account and the situation at hand. If this scenario happens multiple times, an account can be danger of being banned for constant violation of our TOS. It is not our desire to see a situation like this take place, as we do our best to accommodate legitimate members of our website, but if they cannot abide by our TOS, then disciplinary measures must take place to protect the website and our legitimate members.

While I do acknowledge that our website is not perfect, we are doing the best we can to provide quick and smooth service to all legitimate members, while dealing with problematic situations in responsible ways that are the most appropriate for Puppyfind.com and our members, as a whole.

Thank you for your time,

Matt
Puppyfind.com Relationship Manager
http://www.Puppyfind.com

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1:34 am EST
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PuppyFind reviews

Puppyfind.com allows negative reviews be placed on seller's account without notification to seller's that they are there. So the negative review is there for the public to see even before the seller gets a chance to tell their side of the story or prove their case and many times the seller doesn't even realize the review is there. Puppyfind.com told me that if a buyer can prove that they bought a dog from the seller that the review gets to be put on for the public to see, it does not matter that the seller has proven their case and it does not matter what any agreement/contract states or whether the buyer held up their end of the bargain at all. So forget your puppy agreements or contracts because they mean nothing to puppyfind.com puppyfind.com also informed me that the buyer can at anytime request the review be striken, so if we make nice and buy off the buyer than maybe we can get our false review striken too...doesn't seem reasonable or very fair. Another thing I have figured out from the system is that someone can have a 2 or 3 star rating instead of a 5 star rating and that is based just on people using the review system to ask questions and coding it with only 2 or 3 stars and not because they bought a dog, so their other response to me isn't exactly true either when they told me that someone has to prove they bought a dog from you. That means that all seller's need to be aware of this and ask puppyfind.com to remove those. All sellers need to check their reviews period. I am sure that buyers have had their share of problems with puppyfind.com too, but please be aware that someone might have a bad review that really didn't have a bad review...puppyfind.com will let just about anything stand on the review system. I would certainly rely on checking other methods or references before being discouraged from buying from someone on puppyfind.com, but i would certainly watch for the scammers that use puppyfind.com too. I also wanted to say that when i asked them one time for a phone number i was told that they did business strickly by email, they did not have a call center or a way for people to phone, but if anybody wants to email me I can provide the current phone number they are using...I got it first on my credit card statement and then later on they suddenly wanted to contact me and talk by phone...and they gave me the number...lol... I also want to say and I have alot more i could say about them, but this is the last thing for now, one time I contacted them about a scammer and several days later the scammer was still running on puppyfind.com, I mentioned it to them again and they sent me an interesting reply which I still have. It took several days for them to finally remove the scammer's listings. I just wonder how many people got scammed in the meantime. You can email me at [protected]@hotmail.com if you have things that have happened to you, that includes buyers and sellers.

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patricia wilson
Schomberg, CA
Nov 22, 2013 6:15 pm EST

I bought a dog from Route 66 English Bulldogs. after getting my money I was informed that the dog had swollen testicles and needed surgery. I refused delivery of the dog and the seller who had my money for 6 hours refused to give it back.
Puppyfind was contacted after my review was removed by the seller. I sent 30 pages of proof into Puppyfind and they sided with the seller who has all my money and the dog.
DO NOT USE THIS SITE> Puppyfind will not back you up, only the $$$$seller. People are loosing their shirts being scammed by buying SICK animals.

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kelly5822
Stafford, US
Nov 24, 2011 5:42 pm EST
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I purchased a puppy from Danielle's puppys in puppyfind, a king charles cavalier who has some severe health problems including a heart murmer which is very bad for this breed and an eye problem that needs surgery. I have all of the back up of correspondence with her, we came to an agreement and then she broke off all contact. I also posted negative reviews that were deleted and i contacted support and have yet to hear back from them. Her name is Danielle wilson from Joplin, MO - and also sells under Ruff Life Puppies. DO NOT BUY FROM HER! She is deceitful and dishonest. I also posted my email address offering to forward all documentation to whoever wanted it proving all that has happened. She also has the nerve to have a pic of my puppy on her ruff life website. This person has no ethics at all!
Why does puppyfind not allow negative reviews? It looks like she is great but is not! do not buy from puppyfind either they do not allow honest reviews.

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CSRM
Scottsdale, US
Oct 11, 2011 11:06 pm EDT

Greetings,

My name is Matt, and I am the Relationship Manager with Puppyfind.com. I recently came across this complaint against Puppyfind.com, and initially contacted the complainant directly. It has been a couple of weeks since they were contacted, and no reply has been sent back to me. I therefore feel it necessary to leave a public comment concerning this complaint.

I would like to begin by first apologizing to the complainant and all others who have negative experiences while using the services of Puppyfind.com. My apology specifically speaks to those who have had issues with our review system in particular.

A recurring theme in the complaint is that the Puppyfind.com review system allegedly caters primarily to the 'Buyer' members of our website. While the system was created to provide Buyers a place to leave a comment for other potential Buyers to view, we certainly do not cater to Buyers only. It has always been our hope that the review section of our website would be a place where our Seller members could be represented fairly, with only the truth being provided in the posted reviews. Unfortunately, it appears that not every Buyer that leaves a review on our website is always an honest individual. Because of this, Puppyfind.com must step in to mediate situations that require a third party to intervene.

I must acknowledge that our review system is not without its flaws, and that the website in general needs various upgrades so it can be the best website it can be. We will be going through an overhaul as soon as we are able to successfully make all the necessary changes. These types of changes take time however, and for a company our size, the change cannot take place overnight. Puppyfind.com is listening to our members and we want to provide a service that will benefit people, not frustrate them. We have heard the complaints about notifications concerning reviews, and that is one of the areas that we are working on.

Currently, the review system is set up to allow Buyers post a review to a Sellers account on Puppyfind.com. If a Buyer posts an unnecessary review (regardless of how many stars they give the post), it will be removed from the Sellers account. Unnecessary reviews would consist of questions about a dog for sale, generalized statements about a dog, or anything that is not specifically talking about a particular sales experience a Buyer had with a Seller concerning a dog advertised on our site.

If a review is posted that the Seller feels should not appear on their account, they have the power to remove the review from public view. Once this takes place, Puppyfind.com is alerted and our Quality Management team will then step in to mediate the situation. Both the Seller and the Buyer will be contacted to inform them of what is taking place with the review. Both parties will be asked for evidence to support their reasons for either wanting the review removed or restored to the website for public view. If a Seller wants the review kept off of the website, they must provide proof that indicates the review is false and must be removed. If a Buyer wants the review restored to the site, they must provide proof that indicates the review is completely factual. Based on the proof we receive, a decision will then be made to either remove or restore the review. There may be occasions where the majority of the review is true, except for some statements that may be incorrect. If this is the case, the Buyer is asked to re-write the review to be completely factual so it can be restored for the public to view.

As this is the current policy for the website, it must be acknowledged that Puppyfind.com does not cater to one side over another. Any decision that is made about a review situation in question is made based off of the facts of the situation. In one case the decision may be on the Sellers side, and in another case the decision may be on the Buyers side. It just depends on the evidence we receive from both parties.

Buyers can also ask for a review to be removed if they don't want it appearing on the website anymore. If it's a negative review and both sides have come to some sort of agreement that settles any issues between both parties, then the Buyer may ask for the review to be removed and that request will be honored. This does not mean that Puppyfind.com encourages Buyers to 'go after' Sellers so they can be 'bought off', but we do encourage both parties to work together to come to an agreement if one is possible. Coming to an agreement does not necessarily mean that a review will be removed or kept on the site, either.

Puppyfind.com always wants to make sure that both parties are given an equal amount of time and respect when going through a situation where a review is in dispute. If any confusion or miscommunication occurs between Puppyfind.com and the members involved in a disputed review, we want to be made aware of this so we can do our best to correct any problems our website may have inadvertently caused. We want to provide the best service to all our members, not just some of them.

Concerning the topic of communication with members, Puppyfind.com is a small company, and we have limited resources with which to work. This does not mean we do not have the capability to run a website, but it does mean that we don't have hundreds of Customer Support Representatives at a call center. Because we don't have that kind of facility, we encourage people to email us their questions and concerns. We reply as quickly as we can, with no more than 48 business hour passing before a reply is sent. If a particular situation requires a phone call, then we will certainly make sure a phone call happens. My apologies for any confusion this policy may have caused.

Concerning scammers and Puppyfind.com, we work daily to combat the many scammers that try to use Puppyfind.com to find potential victims for their scams. If there has ever been a particular scammer that was on the website for several days after they had been reported, we ask that any member noticing this please contact us immediately so we may research their account to find out why they have been on our website for so long. We do everything we can to make sure any scammers that do make it onto the website are removed as quickly as possible.

I am aware that some time has passed since this complaint initially appeared on this website, but I still wanted to leave a comment concerning the complainant. It is my hope and the hope of the website that we can provide the best service possible to all our members. Through appropriate communication with our members, and hard work on our part to make a better Puppyfind.com, I know this can be accomplished.

Thank you very much for your time,

Matt
Puppyfind.com Relationship Manager
http://www.Puppyfind.com

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A1A2momu
eupora, US
Jun 30, 2011 3:33 pm EDT

Lady purchased a puppy from me that was certified healthy by two vets and then comes back and says the puppy is sick. I offered her a FULL refund that included shipping and she said no she was afraid I would have the puppy euthanized! Now she puts a negative review on puppy find and says she will remove it if I will give her most of her money back and she gets to keep the puppy! Smell a scam here? Conatacted puppy find and they said there's nothing they can do about it. Why do buyers not get to tell there side of the story? Disgusting!

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schoolfund
Yukon, US
Mar 05, 2011 3:05 am EST

AGREE STRONGLY!

I had a psycho lady drive from louisiana and she bought one of my dogs. She put down a deposit thru paypal.com and had me hold the dog for almost a month. Then she complained about the drive all the way to Oklahoma. She spread garbage lies about how I raise my dogs and then had the nerve to finshed her comment with "BUT THE DOG IS A CUTTIE". In reality she was happy. Some jerk with puppyfind name Brian would not listen to my plea and he would not remove the comments until I finally demanded him to close my account and he did so. PUPPYFIND.COM Your day is coming.

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7:28 pm EST
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PuppyFind - stay away from puppyfind.com

I notified puppyfind.com 46 times regarding scammers on there site trying to steal monies from people. people from Africa mostly, and 42 times they have sent me back the same stupid we do all we can do emails in return. the 4 emails from them were (why don't you get lost and go to another site.) I emailed them back and suggested that they are involved and...

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8:04 am EDT
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PuppyFind sells sick pups & doesn't provide proper papers

I purchased a puppy from puppy find .com and a so called breeder named Lynn Overy & John Steib who runs Northern lights goldens they claim the buss. is out of Adelphia NJ. but they are actually out of Mexico NY. the puppy was sold to me as a AKC registered pup with a 2 year guarantee, and a health certificate. the pup was delivered to me sick with Giardia and a UTI. and I have also not received any of the proper papers that were to come with the pup. including the AKC papers. it has been over 6 weeks and the pup is still being treated for her symptoms. I posted a negitive review for her on puppyfind.com and they deleted it. 2 days later someone else posted another neg. review for her saying just about the same things that happened to me. and how they got ripped off and a day later that review was deleted? this is leading me to believe that puppyfind.com is standing behind all the dirt bag puppy mills and the breeders that run them and scam you out of all your money. and by not allowing us to post negitive reviews against the bad sellers /breeders this is allowing them to sell very sick and unhealthy puppies on their web site to unsuspecting buyers who can't see any of the bad reviews. before buying a puppy from puppyfind.com I really suggest that you do your homework first and get all the refferences first about who you want to buy from. and most of all DO NOT purchase a puppy from Northenlightsgoldens.com if you punch that name up on this site in the search box you will get a page that if you click on the highlighted northernlightsgoldens you will have 2 whole pages to scroll down of nothing but sickening things they have done to a lot of their previous buyers. they need to be stopped and put out of bussiness. I learned the hard way and the next time it will be from a local breeder! Thanks KPG

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kelly5822
Stafford, US
Dec 19, 2011 7:39 pm EST
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I am shocked - Puppy finder, after reviewing all my information has put back my review of Danielle Wilson - Danielles Puppys - My documentation was in order, including vet records and emails where she then broke off contact. I am very glad that they saw that Danielle does not stand by her word, or her honor.

Hopefully, this will help the next person think twice before dealing with her.

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kelly5822
Stafford, US
Nov 24, 2011 5:40 pm EST
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I purchased a puppy from Danielle's puppys in puppyfind, a king charles cavalier who has some severe health problems including a heart murmer which is very bad for this breed and an eye problem that needs surgery. I have all of the back up of correspondence with her, we came to an agreement and then she broke off all contact. I also posted negative reviews that were deleted and i contacted support and have yet to hear back from them. Her name is Danielle wilson from Joplin, MO - and also sells under Ruff Life Puppies. DO NOT BUY FROM HER! She is deceitful and dishonest. I also posted my email address offering to forward all documentation to whoever wanted it proving all that has happened. She also has the nerve to have a pic of my puppy on her ruff life website. This person has no ethics at all!
Why does puppyfind not allow negative reviews? It looks like she is great but is not!

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CSRM
Scottsdale, US
Aug 18, 2011 9:18 pm EDT

Greetings,
My name is Matt and I'm the Relationship Manager with Puppyfind.com. After viewing this complaint, I did some research into the situation involving the complainant (Keith), and the breeder they had dealt with on Puppyfind.com. I would like Keith, and all viewers of this complaint to know that the breeder in question was removed from Puppyfind.com earlier this year. After receiving similar complaints, and evidence to back those complaints, the decision was made to ban that member from our website. Puppyfind.com does not condone the type of activities in which the member was involved, and when we receive sufficient evidence that a member of our site is breaking the law we will take action against them and remove them from our website.

I would also like to remind readers that Puppyfind.com does not sell any of the puppies that breeders advertise on our website. We do not endorse any one particular breeder, and we do not participate in any agreements or contacts made between buyers and sellers. We do not participate in the transaction or transportation of any puppies advertised on our site. We provide a space for members to meet each other, and we enforce the Terms of Service that apply to our website. In terms of the review system, Keith was given the opportunity to provide evidence backing the review he had left on the breeder's account. Our records indicate that no documentation was ever received by our Customer Support staff. This is why the review was kept off the member's account, according to the rules of our review system. After Keith had contacted us, other members came forward with complaints about this member and they provided documentation, which led to the breeder's removal from the website. We appreciate everyone who contacts us to let us know about bad breeders, but we cannot act on those complaints without definite evidence and documentation.

I again am very sorry to know that this breeder has caused heartache to people they have dealt with, on and off our site, but I am happy to report that their account is no longer active on Puppyfind.com.

Thank you for your time,

Matt
Puppyfind.com Relationship Manager
http://www.Puppyfind.com

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John Borden
none, US
Feb 09, 2011 5:15 am EST

HOW MANY TIMES HAVE YOU PEOPLE HEARD OF PUPPY MILLS AND TO STAY AWAY.ITS ###S LIKE YOU WHO ARE KEEPING THESE MONEY HUNGRY ###S IN BUSINESS

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PuppyFind account illegally terminated-class action lawsuit

My account was illegaly terminated for no legitimate reason. If you have had this same problem please contact us ASAP as I know many others who have also had this same issue. I have been a loyal monthly customer for over 6 years and have not violated their terms of service in any way. They are not allowed to place their personal opinions into business and terminate accounts based on their personal discriminations! This is an ifringement to our civil rights as consumers. If interested in forming a class action lawsuit against Puppyfind.com LLC please contact us immediately.

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Kathl.
Milton, US
Sep 15, 2013 11:36 am EDT
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Yes I agree with Matt. As there was scams on there saying they from Africa as a pastor they got blocked also.

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CSRM
Scottsdale, US
Oct 28, 2011 10:19 pm EDT

Greetings,

My name is Matt and I am the Relationship Manager with Puppyfind.com. This complaint was recently brought to my attention and I would like to leave a comment concerning the statements made by the complainant.

The complainant states in the beginning of their complaint that their account was “illegaly (sic) terminated for no legitimate reason.”

May it be known to all readers that point 13 of the Puppyfind.com Terms of Service states:

“13. TERMINATION 

You agree that PuppyFind.com, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service, for any reason, including, without limitation, for lack of use or if PuppyFind.com believes that you have violated or acted inconsistently with the letter or spirit of the TOS. PuppyFind.com may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this TOS may be effected without prior notice, and acknowledge and agree that PuppyFind.com may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that PuppyFind.com shall not be liable to you or any third-party for any termination of your access to the Service. “

This member was not removed from Puppyfind.com due to personal opinions or discrimination. Their account was not valid to advertise on our website, as we only allow dog breeders to advertise. Members that are found to be pet store owners, brokers, or importers are not allowed to advertise on Puppyfind.com. We discovered that the complainant fell into the category as a non-breeder. When the complainant was informed of this rule, they fought against it and when it was found that they were not going to have any of their own dogs to advertise, they were removed from Puppyfind.com.

While people may or may not disagree with the actions taken by our website, it must be understood that the complainant was not removed without a reason. Any member that is removed from Puppyfind.com is always removed due to a violation of our TOS. They may be a scam, a puppy mill, or they may be posting advertisements that do not align with what can be advertised on our website.

It must be understood that when someone signs up to use the services provided by our website, they agree to accept our TOS and are therefore held accountable to our Terms. While some rules may occasionally be forgotten by our members, if they are not able to reorganize their account after reminders from Puppyfind.com, then it cannot come as a surprise that their account would be removed.

It is not the intent of Puppyfind.com to appear as cold and heartless, as we do hope that everyone that comes to our site can make good use of our services. However, if members cannot abide by the company TOS, then inevitable consequences will occur.

Thank you very much for your time,

Matt
Puppyfind.com Relationship Manager
http://www.Puppyfind.com

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7:26 pm EST
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PuppyFind debbie mason

Please read before adopting a puppy through puppyfind.com/debbie mason!

I have recently adopted a puppy through debbie mason on puppyfind.com and within the first 48 hours of having him I have come to discover that he is in very poor health and will need intensive care to be nursed back to health. The vet I took him to told me that he had parvo disease which is a very serious viral infection that attacks the dogs white blood cells, intestinal tract and the heart muscles. It is highly contageous and can be fatal to young puppies esp. Dachshunds!

Debbie was very quick at responding and answering any and all questions before the transaction was finished, answering emails and phone calls and sending several each day before we wired her the payment. Once she received the payment she became completely negligent about taking responsibility for the sick puppy (Which she is responsible for within the first 48 hours according to her puppy health agreement) she has provided no legal documentation for the puppy's health exam other then a piece of paper stating that he has had shots up to 8 weeks which is how old he is, however there was no stamp of approval or agreement from a vetinary nor a phone number to call to be sure that it even exists.

Debbie has been responding very rarely via email, and has not taken or returned any of my phone calls since being notified about the puppy's illness. She has continually given excuses as to why she hasnt responded to my calls.
I advise any pet lover to use caution before adopting, especially due to a case like this! Anyone who adopts from her at this point may be at risk of adopting a very sick puppy!
Thank you.

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Scifigirl501
Topeka, US
Mar 13, 2015 12:08 pm EDT

I have no idea what these people are talking about my experience has been the complete opposite! Debbie Mason is a kind thoughtful woman who takes great pride and care of her puppies. I bought my little puppy, Gyda, from her not to long ago and I am completely satisfied with my perches. Gyda is happy energetic and loves being around people. When we found her at Debbie's house Gyda was just as happy and playful, it's what attracted me to her in the fist place. The other puppies there were just as well fed and lively as my Gyda! Don't listen to the naysayers Debbie Mason is completely above board and does very fine work, I would proudly recommend her to anyone wanting an Akita, you will not find a better breeder or better puppies!

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Boston Lover
Burlington, US
Nov 26, 2013 8:51 am EST
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I agree with the complainant 100% about what she wrote regarding "dog breeder" Debbie Mason. She is not a dog breeder, she is running a puppy mill, which seems to be legal in the state of Missouri. I purchased a puppy from Debbie back in March, and when the puppy came to me, he was in very poor health as well. I have 3 certificates from our vet stating that he was unfit for sale. We spent thousands of dollars keeping him alive and he even had to be hospitalized for 4 days, staying in an oxygen chamber 24/7. I would never recommend ANYONE to Debbie Mason, as she is not worried about the health and well being of her animals, but more about the cash in her wallet.

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CSRM
Scottsdale, US
Aug 16, 2011 8:04 pm EDT

Greetings,
My name is Matt and I'm the Relationship Manager with Puppyfind.com. I attempted to contact the complainant about this situation almost two months ago and have received no reply from 'Baddog'. Although it has been a while since everything took place, it is my hope that the complainant can contact us about this situation. It is unfortunate to discover that they had a bad experience with someone that they met through our services, but it is our hope that those viewing this complaint can understand that Puppyfind.com does not endorse the activities of the breeder that have been alleged by the complainant. Although our website does not assist in any meetings, agreements, transactions, or shipments made between the buyer and the breeder, we do desire our website to be a place where people can safely come to view puppies made available by the breeders who utilize our services. We supply Buyer Tips to everyone interested in getting a puppy so they can have an idea of what to ask of the breeder, and to get ideas on how to protect themselves when making online purchases. We offer a review section for buyers to leave comments about their experiences with the breeders on the site, and our Fraud Department is working day and night to find and remove scammers that may appear on the website. Additionally, when we hear about situations such as the complainants, we want to assist to the best of our abilities. If a buyer or a breeder has been wronged, and Puppyfind.com is able to help in some way, we will do what we can to help.
Thank you,

Matt
Puppyfind.com Relationship Manager
http://www.Puppyfind.com

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PuppyFind support puppymills

I bought a puppy from a "breeder" on puppyfind. I got scammed by that breeder. After trying to get the breeder to respond to any of my phone calls & emails unsuccessfully, I got a little peace knowing that I could leave a review of that breeder. I did read their reviews before buying the puppy and saw that they had nothing but good reviews. I couldn't understand why I felt like the only one cheated by these money hungry people. So, I left a very HONEST review so that others won't fall for all of the breeders lies. 10 min's later, my review was GONE! (you are only allowed 1). I emailed puppyfind, trying to understand & they said that the breeder can erase any bad reviews they want. WHAT IS THE POINT OF HAVING REVIEWS IF THE HONEST ONES CAN BE ERASED? There is tons of other people that have been scammed on this puppyfind. It's nickname is PUPPYMILL. Please do some research and see all the people hurt by this puppyfind. I feel so scammed by both the breeder and now puppyfind. They need to be removed ASAP!

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USA2011
El Dorado Springs, US
Aug 18, 2011 12:18 am EDT
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The original complaint must have been a bogus one. That is like HSUS holding up dying and sickly dogs, asking for money. They get outrageous amounts of money, but less than a penney from every dollar goes to those sickly dogs in their advertisement. This must be a humane society person wanting to stir the pot. Humane society wants you to buy only from them. It will cost more in most cases and they would be glad to be the only pet store in the world. They like you to support their retirement funds.

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CSRM
Scottsdale, US
Aug 17, 2011 7:53 pm EDT

Greetings,
My name is Matt and I'm the Relationship Manager with Puppyfind.com. I would first like to say that I have attempted to assist the complainant in regards to their complaint, but they have not replied back to me. It has been over a month since I contacted them, and since I have not received a reply, I would like to leave my own reply to this complaint in the public forum.

It is very unfortunate that the complainant had a bad experience with a breeder who was using our services, and it is unfortunate that the breeder chose to remove the review the complainant left for them on their Puppyfind.com account. While it is completely understandable why the complainant is upset about this situation, there is more to be understood about our review system than what was stated by the complainant.

While it is true that breeders have the ability to remove reviews from public view, that is not the end of the story. Breeders are given the opportunity to remove a review in case it is something that should not appear on their account. If someone writes a review that states, “How can I buy one of your puppies?” and the reviewer leaves one star on the review, it is obviously a review that does not belong on the breeder's account. Unfortunately, not all breeders use this function for the proper reasons. Some breeders will remove legitimate reviews that will put them in a bad light. Even if the review is 100% true, but makes the breeder look bad, some will try to retain their image by removing the review from public view.

This is where Puppyfind.com will step in and begin the process to examine the situation and assist in an appropriate manner. When a review is removed by a breeder, our Customer Support Department is alerted by the system, and a Quality Manager will contact the breeder and the buyer directly about the removed review. The breeder will have to state why they feel the review should be removed from the website, and the buyer will have to explain and support with proof, why they feel the review should stay on the website for all to see. Once both sides have explained their reasons, and provided evidence to Puppyfind.com, a decision will be made based on the truth of the facts that were submitted to Puppyfind.com. If it appears that the buyer was true in what they were saying about their experience with the breeder, and the breeder was merely trying to hide an honest review, then the review will be reactivated and re-posted to the breeder's account. If the buyer cannot provide any evidence to back up their review, and it appears that they were lying about their bad experience, then the review will stay off of the breeder's account.

Every buyer has a chance to get their removed review restored back to the website if they had a legitimately bad experience. Negative reviews are upheld and kept on the website all the time by buyers that follow through and supply evidence to back their review. While it may take a little extra time to go through this process, it helps keep the review section of Puppyfind.com a useful tool to those interested in buying a puppy from a breeder that advertises on our site. Conversely, if a false positive review is left on an account and it has been found to be false, it will also be removed from a breeder's account.

I acknowledge that the system is not perfect, but Puppyfind.com is working to make a more streamlined and useful review system. It will take time to get the system to a level that will satisfy our members, but we are working on it.

Puppyfind.com also encourages buyers to really do their research when looking into purchasing a puppy from a breeder that utilizes our services. We have provided Buyer Tips on our website for all members to utilize. Within these tips are suggestions such as making as much contact as possible with a breeder, or asking for specific items to be displayed in the photo of the puppy, if you cannot visit the breeder in person. Having a detailed contract is also important, and escrow services are suggested as ways of assisting in the transaction between buyer and breeder. While we may not be able to screen every single breeder that comes to our site, we do want buyers to be aware that there are good and bad ways to going about purchasing a puppy, and to do their best to be smart when thinking about dealing with someone online.

Concerning the issue of 'scamming', Puppyfind.com is not in the business of scamming our members. It pains us to know that scam artists have infiltrated the ranks of legitimate breeders that have used our service for years. From domestic to international scammers, we work daily to rid our site of these criminals and hope that all who come to Puppyfind.com will have a good and safe experience while on our site.

Thank you for your time,

Matt
Puppyfind.com Relationship Manager
http://www.Puppyfind.com

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USA2011
El Dorado Springs, US
Jan 10, 2011 7:02 pm EST
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your comments scare me. how did you get scammed? was it an overseas thing like on craigslist? i bought my pup on puppyfind, and i am thrilled with my little guy. i was thinking about looking for a little girl on puppyfind. i imagine that there are some crooks on every site, but i dont want to meet up with one. what was the name or their website? give us all some help here, please.

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PuppyFind - deception on advertisement

An add on puppy find.com from breeder audrey heath for a dog named pom pom stated 100.00 with restricted papers and health certificate we agree to purchase and to make the trip to pick said dog upon arrival dog was there (although much older and larger than pics in ad...no problem) but no papers as per ad sold dog with promise to mail papers has since tried...

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PuppyFind SCAMMER

BUYER BEWARE, there are several of them that work together, And they breed in different breeds of dogs, Argintinos, Bull terriers & English Bulldogs.. They will scam you out of your money and you will NOT receive your dog/puppy.. DO NOT SEND YOUR MONEY TO THESE PEOPLE! And several people have been taken for already..

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Shame on you Carlos barrios ManuelFranco
Methuen, US
Apr 18, 2011 2:03 am EDT

The Lord has shone on you Chief
He is no good ! Scammer !
He buys all the leftover dogs breeders can't sell
God Bless

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Luis Aristizabal
, VE
Apr 18, 2011 1:40 am EDT

I was close contact Carlos Barrios to buy a bull terrier!
thanks for posting this.
HEHEHE WOW

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Anthony Storch
Miami Beach, US
Nov 19, 2010 3:28 am EST

WOW! I cant imagine there are other victims. We sent him three thouand dollars eight months ago no bull terrier. Plenty of excuses like no dogs flying because
of H1 flu virus then he claims parvo epidemic in Argentina and he didnt want to risk pups life. My kids still asking for pup he sent us pictures of.
Please do your research when after a pup. If you cant visit breeder and see both parents of pup and talk to breeder do not buy dog !
Most important do not send money western union. Reason is youll never get a dog only your cash taken. All we have here is no dog but a western union slip saying
we have been swindled. I hope this stops Carlos manuel Barrios Franco from his money hungry scam! atleast once.

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The Truth
Lawrence, US
Nov 18, 2010 2:19 am EST

All my proof is in order dirtbag Carlos Manuel barrios Franco
including my vet receipt for 3000 thousand dollars for removing feed sack material from her belly. Your not very smart you accuse me of being a puppymiller ? Then why the hell would I buy a dog from you
you could never to date find any dog that I've bred any fool who believes this [censor] can email me at fireblade6900@yahoo.com
all my proof is in order. It's easy to point the fnger and make false
claims but where's your proof? Carlos Manuel on facebook

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Carlos Barrios
, AR
Nov 18, 2010 12:02 am EST
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Joe Perez Aka Joey Perez is a puppy miller, and by the way he is also a very stupid person he bougth me a mature [censor] and he let her die eating a sock in his house, i sent to him a wonderfull [censor] and he let alone and evrybody knows how bull terriers are and he didnt know that she ate a sock and of course she die. because his has none experience about bull terriers he allow her be alone in home before knows her a litter better, now he claims that i sent him a sick [censor]! but the [censor] die around 2 weeks ago i sent him and he said that the [censor] ate the sock here in argentina. what a big stupid lie. About Juan Lopez is true i own him a dog and he is getting everything ready for pick his dog a good one by the way. regards to all my fans on USA

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Joe.P
Haverhill, US
Nov 17, 2010 5:18 pm EST
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this rodent has many claims/ all are false! all proof is in order!
carlos manuel barrios franco from argentina puppybroker! /carlos manuel on facebook.
he scammed me for over four thousand dollars . then soon after i posted on complaint board . he then calls me a puppymiller. you idiot carlos
ive never bred dogs in my life and if i did it would be for a showteam. akc sanctioned events. i am against everything you stand for carlos manuel barrios franco
is every person complaining making false statements ? dont think so!
what about the countless others that have said nothing yet?
Mr. Juan Lopez after carlos scammed him for money posted then took post off complaints board because carlos barrios manuel franco told him to remove post then he would recieve pup. still no pup. your a sad excuse for a human carlos manuel barrios franco.
[censor] floats carlos manuel barrios franco you should have no problem swimming. if youve read all complaints on this rodent you must admit money is his motive
not english bull terriers! puppyfind.com and nextdaypets.com search for english bullterriers english bulldogs and dogo argentino there are a few other breeds he advertises but i just cant keep track of them all. multiple litters multiple breeds from new york to argentina same info and telephone numberits easy to be at multiple parts of the world because its nothing but a scam!

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JuanLopez
Riverside, US
Oct 24, 2010 7:35 am EDT
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bravo someone has a story with happy ending, of course do you folks know that carlos has relatives in venezuela? of course venezuela is were carlos use to lived, here we go some one claim to be the hero of this scary movie, let me said that i am so impressed by hearing your story, but let me say that I have lots of pictures of dogs that carlos hasnt sent to me let me mention some names of dogs, facundo is the name of the dog the carlos never send, then the suposed replacement, white puppy sire by diablo fire cracker (dexter) peracho, then this dog turn out to have bad bite, then he replace him for a puppy white fawn ears sire by silar ukusa samuray then the suposed breeder of this puppy sold him in irresponsable mener, then the replacement again for a puppy sire by silar ukusa samuray x africa de peracho, this is another puppy that carlos never send do you do still want hear more obout this nightmare ? here is more names of dogs that carlos used to covence me before i send him $2900 dollars lujan rock and stone, luita de peracho, tijuana peracho, barbonet fernando (jack), diablo fire cracker dexter peracho, dempawder inforser cosmic (pinocho) genesis peracho vikingo de loard bull and sylarukusa samurai. i am sorry mister pisseli but i am in totaly desagrie with you that carlos barrios franco is man of traust absoluble no i wouldin buy no more dogs from argentina nider from carlos franco and pisseli you can go ahead and call carlos and tell him that juan lopez said that until now he has not sent me nothing but pictures of dogs for $3000 dollars incluring money gram fees, and i dont know how you call this were you live at but here in u.s you call this a scam here is my phone # just in case someone is willing to see proves of my coment [protected]

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gianki
, VE
Oct 14, 2010 9:45 pm EDT

My name is Giancarlos Piselli, im from Venezuela and my id numer is [protected], my email es giankip@hotmail.com and also i will give you my phone numbre [protected]. This time i need to say that I GOT MY DOG. It is a beautiful dogo argentino and it is the 3er dogs that i have recived from Carlos. I have pictures of my dogs, even pictures pinking my dog up at the airport and also pictures of 6 more dogs that Carlos delivered the day his arrived. So i can prove and i can say that you can buy to him whatever kind of dogs without risk. If some one need something feel free to email me o even call me.

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JuanLopez
Riverside, US
Jul 20, 2010 10:31 pm EDT
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Am Juan lopez from california, the person carlos mentions and in act of courtesy, I removed my comment but only beacuse Carlos asked me to. In May, Carlos contacted me in a friendly way and offered me a puppy in which he would send on May 15, Turned out to be just like the previous promise, so he never sent the puppy saying that the breeder irresponsibly sold the puppy without his approvement. It seems like Carlos's stories and promises just keep on going without an end. Now Carlos is offering another puppy, but am not willing to play his little games anymore. I prefer to mention in this comment that people should take things slowly and make sure that they review the breeders references and make sure they are worthy of your money. I'd also like to mention that you guys be cautious when buying from people like carlos franco, that apparently isnt worrisome about putting the risk of an entire nation.

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JuanLopez
Riverside, US
Jul 20, 2010 10:05 pm EDT
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49 days ago by JuanLopez

CARLOS MANUEL BARRIOS FRANCO caused me to place this comment. I found Carlos selling dogs in a website called PuppyFind and one of his dogs got my attention. I called Carlos and told him that I was looking for a good top quality Bull Terrier, Carlos mentioned that he had a 14 month old dog that was all grown up and ready to use for mating. We both made an agreement that i would send him $2, 9oo.He promised to ship the dog within a few days but right after I sent Carlos my money, he never sent anything and was constantly coming up with different inconviniances, for example at one time Carlos metioned that in Argentina no dog could fly out because of the h1-n1 flu, another excuse Carlos made up right at the time he was going to ship the dog, he said he used the dog to mate with a female and the dog caught a Venerial Virus, then Carlos proposed to replace that dog for another puppy, this puppywas sired by Dexter Diablo Fire Cracker from Peracho. I waited for this "puppy" another two months, then I e-mailed Carlos and asked him for my dog. Carlos said that my "puppy" turned out that he had a bad over bite. It has been a nightmare dealing with that man, I joined the bull terrier forum and the first thing I found out is that the same dog I purchased from Carlos and payed for in June 17, 2009, Carlos was still trying to sale the dog August 2009, Two months after I had purchased him and that's very dishonest. I'd like to mention that in numerius occasions Carlos sent me lot's of pictures of Peracho, Varbonet Fernando, and many other breeders I don't know if they work together with him, but at the moment Carlos said that he currently has nothing for sale with quality to send me and he has nothing to offer to resolve his problems but if you ask Carlos who owns all his listings that he has in NextDayPets.com he will tell you that he is selling for his friends and I said that Carlos has been spending money becasue he recently imported another dog from Europe joined by breeders from Columbia, this dog that Carlos is owner-in-part is named SILAR(OCUSA SAMURAY).
I leave my comment here and hope it helps someone that has plans to purchase a dog or puppy from Argentina Carlos Manuel Barrios Franco, does not have my recommendation.(June 17, 2009 to March 2010, still no dog...Is Carlos Franco a man of trust

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PuppyFind - deleting of negative reviews

I posted a negative review on puppyfind.com about a rottweiler breeder in Decatur, Illinois named Kelley Brooks. I puchased our puppy on 7/14/09 based on the fact that she offered a health guarantee. We went to her house and picked out our little girl. We took her to the vet 2 days later on 7/16/09. She has the following ailments...1. roundworm 2. coccidia...

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PuppyFind response to a complaint puppy sales

We have sold many puppies via PuppyFind and via other websites and occasional a puppy gets sick. We have always attempted to be just and reasonable with Lee Ann Dove. The first puppy that we sold her passed away months after we sold it to her for some unknown reason. We never received any documents from a vet on the deceased puppy. Since her first puppy apparently died we sent her a second puppy at a financial loss to us.

We are sorry to hear that her puppy is ill. We know that a puppy is a living animal, and animals some times get sick. From her correspondence the second puppy was sick of Kennel Cough. This is a condition very common with puppies. This puppy was vaccinated against Kennel Cough. Kennel Cough is not covered by our warranty. We believe that the vet is not exaggerating the facts to make money on this situation. Lee Ann Dove never sent us any medical reports or medical invoices. We believe that she should review the manner in which she has been caring for the puppy and which vet she is utilized.

Lee Ann Dove filed a dispute with PayPal and PuppyFind. PayPal and PuppyFind ruled in our favor and closed the case. We stand by our warranty and by the health certificate signed by our vet. Our vet examined and signed a health certificate which is a State of Florida form certifying that the puppy was in good health. Our vet signed the certificate which states:

"ISSUING VETERINARIAN'S CERTIFICATION: I hereby certify that the described animal was examined by me on the date show; that the vaccines, anthelmintics, and diagnostic tests indicated herein, were administered by me, or under my direction; said animal exhibits no sign of contagious or infectious diseases, and shows no evidence of internal or external parasites, excluding fleas and ticks; and to the best of my knowledge the animal has not been exposed to rabies, nor did the animal originate from an area under a quarantine for rabies."

Under the PuppyFind Advertisement under additional information we very clearly indicated:

“(See WARRANTY information on our website)”

In the same section it indicated:

“Visit our website at www.beverlyhillspuppies.com.”

Our warranty does not cover:

“Buyer understands that this guarantee does not cover fleas, ticks, ear mites, coccidia, or kennel cough”

In our warranty the Buyer agrees that no other guarantees or warranties including those of merchantability have been expressed or implied by the seller. Furthermore by purchasing a puppy the Buyer agrees to hold the Seller harmless for all items and condition not stipulated in the agreement:

“By purchasing a puppy from Beverly Hills Puppies, Inc. both BUYER and SELLER understand and agree to all terms and conditions contained herein and hereby accept this agreement. Failure to comply with all the above terms and conditions will result in the SELLER having no recourse on the limited warranty stated in this agreement. The Buyer agrees that no other guarantees or warranties including those of merchantability have been either made expressly or implied by the SELLER. There are no guarantees or warranties which extend beyond the description of this written warranty. By purchasing a puppy from Beverly Hills Puppies, Inc. Buyer agrees to hold Seller harmless for all items and conditions not stipulated in this agreement.”

In summation, Lee Ann Dove has filed complaint with PayPal and PuppyFind requesting a reimbursement of medical expense. In her complaints PayPal and PuppyFind investigated to situation did not find fault on our part.

We now have two (2) warranties that cover all of our puppies:

1) The PAWS WARRANTY GUARANTEES maximum benefits illness payout of $1000.00 within the first 90 days. This PAWS WARRANTY covers most medical expenses.
2) The BEVERLY HILLS PUPPIES, INC. guarantees life threatening congenital defects.

Please visit our web site at www.beverlyhillspuppies.com.

Respectfully yours,
BEVERLY HILLS PUPPIES, INC.

Martin Leon
President.

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ScummieFlirtyGirls
englewood, US
Feb 16, 2010 7:40 pm EST
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Way to defend yourself, Mr. [censored] Bag.

Breeding dogs for profit when millions upon millions of unwanted dogs are euthanized every year is disgustingly irresponsible and cruel. Does your contract verbiage include a Karma clause or maybe an Invincibly Ignorant clause, too? I didn't think so but it doesn't change the fact those concepts apply whether you want them to or not.

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PuppyFind will take your money

I recently placed an ad on puppyfind.com to sell my American Pit Bull Terriers. They kept my posting up there long enough to collect my 19.99 for upgrading to a full membership then suspended and closed my account for supposed fraud. I am still trying to figure where the whole fraud piece came into play was it before or after they took my money, I say after do not use them to advertise they will rob you and give you some crappy excuse on why your account is no longer valid

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Puppyfindfraud.com
21 Kilburn Court, US
Jan 09, 2009 11:30 am EST

They have their contact information hidden, but it is listed on the website puppyfindfraud.com

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alicia Abendroth
,
Jul 19, 2008 11:31 am EDT

I have been trying to get them to stop charging my account. There is no way to do that online, and I have no need for the account any more. I sent them an email requesting the cancelation, but I have sent them many emails, and they never respond. They have horrible service, but I don't believe they are the worst place to advertise your pup at. I am a breeder, and I have gotten many responses from here. Even a place such as KIJIJI, or Craigs List, has better service and membership options.

If you have problems with billing I would recommend you cancel all your credit card payments from puppy find, by asking you credit card company to do so. I want to keep advertising there, because it does bring in business, but now that I can not cancel my account, the 20 dollars has turned into over 90 dollars in payments.

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PuppyFind - puppy scamming

What's up with Puppy Find? I'm aware of the puppy mill problem but am mostly curious why they continuously run ads for 300.00 puppies for sale and THERE ARE NO PUPPIES! It's only a scam! I have contacted them several times and they either don't reply or send a lame e-mail that they're doing all they can... which is not the case. Please help me figure thi...

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PuppyFind - their big money comes from puppymills!

I bought a puppy from PuppyFind from a supposed breeder who turned out to not be a breeder but a puppymill. First they said to use PayPal to be covered, Paypal said to go back to the merchant. PuppyFind said to write a review about the seller yet all of the truthful negative reports about the sick and dead puppies are pulled off immediately!! They are in...

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5:52 pm EDT

PuppyFind Trying to sell a dog with problems

This breeder has a dog name Whisper that is orange. The dog is an adult dog with hair loss. The breeder refuses to disclose the dog's problem in the ad. I am a prospective buyer of a Pomeranian dog and the only reason why she told me the dog has the hair loss problem is because I kept insisting that she tell me. In my opinion what she described sounded like Black Skin Decease which is a genetic problem and reputable breeders will breed away from this problem. When I asked her if she gave a health guarantee on this dog she said absolutely not. When I told her that the hair loss sounded more to me like Black Skin Decease she got irate and insulted me. I feel sorry for the buyer that buys this dog. She claims that she is selling all her dogs because she is moving to Hawaii. Please beware of scammers on the internet. I complained about her to puppyfind.com but they never responded.

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Puppyfindfraud.com
21 Kilburn Court, US
Jan 09, 2009 11:34 am EST

They have their contact information hidden, but it is listed on the website puppyfindfraud.com

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12:00 am EST

PuppyFind Puppyfind will not address the report of an active Puppy Miller that is advertising on the Website

I have contacted PuppyFind.com customer service multiple times trying to give them information about an active puppy miller in Thailand. This person has plead guility to puppy abuse. I have directed Jessica, the Customer Service Manager to a blog that lists the complaints of numerous people and pictures of his kennel showing malnurished dogs of all ages with open wounds. I have had the Thailand rescuse contact Jessica requesting what kind of information that Puppyfind would deem conclusive as evidence of his abuse. Jessica has not addressed this. I have requested that my complaint be taken to a higher level, but Jessica will not comment on that, neither will she give me information on how to do this. There seems to be no oversite at all. I am unable to find any sort of contact number for Puppyfind. I feel that a website that affects so many people and so many helpless animals should make it their responsibility to listen and investigate any and all complaints and not stick their heads in the sand, when their is ample evidence that something is wrong. This is not the case with PuppyFind, they seem to be more concerned with collecting monthly ad fees. They take no responsiblity to protect their clients.

Rose M. Woodward

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Puppyfindfraud.com
21 Kilburn Court, US
Jan 09, 2009 11:34 am EST

They have their contact information hidden, but it is listed on the website puppyfindfraud.com

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Marina Pimenova
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Feb 11, 2008 3:08 am EST

I'm from Ukraine! My name is Marina Pimenova and I have the most brilliant nursery in Ukraine called deFageiro. I have puppies for sale from Sasquehanna Migrant & Vasilisa Ruah In Vifania! Here is my webpage... it is my nursery! Welcome! www.defageiro.com price (from 500 to 1000$).

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LISA WILSON
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May 18, 2019 6:06 pm EDT

So trashy... take out and ad a spend 20 freaking dollars How classless is this crap

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12:00 am EST

PuppyFind puppy with sarcoptic mange!

I posted a message on the breeders web page letting others know that I bought a chahuahua from a breeder found on the puppyfind site. This puppy had sarcoptic mange I faxed Jessica from puppyfind documents from the vet stating the puppy had mange. I was very upset when this message was then removed. It is not fair to other family's who will purchase a puppy from this bredder and have to go through what we did. They should at least have the heads up on this situation. Kind of funny only positive messages are displayed!

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Happygirl80
, US
Sep 22, 2009 5:30 pm EDT

Lisa Wilson Time to take a look at your own self and WRONG you have committed against others. You talk about breeding quality, but if you go and look at www.Puppyfind.com for Pomeranians in California you will see "7" litters, 2 have arrived and 5 others are due.
Funny thing is that she has the puppies listed as Show Potential ? Just because a dog has champions in there pedigree does not mean the puppies that are to arrive will be show dogs..
There are 2 sides to each story which Ms Wilson has conveniently left out for those who want to give her sympathy.
On Ms. Wilson website your state that you breed for Quality not Quantity, well you just proved which one you are breeding for and IMHO IT IS THE $$$$$$ SHAME ON YOUR LISA WILSON of Heart to Heart Poms, also Toybox Poms, American Beauty Poms ect...
I was not going to even bother to respond, but when you do not state the truth and facts that is a problem which one day you will have to answer for.

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Puppyfindfraud.com
21 Kilburn Court, US
Jan 09, 2009 11:30 am EST

They have their contact information hidden, but it is listed on the website puppyfindfraud.com

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LISA WILSON
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Nov 06, 2008 6:22 pm EST

I TOTALLY AGREE WITH THE PEOPLE WHO ARE COMPLAINING, I MYSLEF AND A REPUTABLE BREEDER OF HEALTHY AKC STANDARD POMERANIANS FOR OVER 19 YEARS AND I HAVE BEEN SCAMMED MYSELF ...TWICE! I ASKED ALL THE RIGHT QUESTIONS AND STILL GOT A VERY ILL PUPPY FROM A BIG TIME BREEDER IN MICHIGAN! THE PUPPY WAS SICK WITH PARVO WITHIN 72 HRS OF HIM ARRIVING. SHE EVEN ADMITTED THAT HER DOGS CAME DOWN WITH IT AND IT HAD COME FROM HER HOUSE, SHE BEGGED ME FOR HELP TO TRY AND SAVE HER DOGS BECUASE SHE HAD ALREADY SPENT THE $1200.00 I HAD SENT HER FOR MY DOG. AFTER IT WAS ALL OVER SHE BASICLY TOLD ME TO GO TO HE** THAT IT WAS AN ACCIDENT AND SHE DINT MEAN TO SEND ME A SICK DOG, AND I WOULDNT BE GETTING A DIME FROM HER! ALL OF MY DOGS WERE HEALTHY AND HAPPY UNTILL HE ARRIVED HERE AND THEN THE NIGHTMARE BEGAN! I LOST 5 PUPPIES AND ONE ADOLESCENT DOG (MANY OTHER GOT SICK BUT WERE SAVED EASILY BECAUSE I DO VACCINATE AND WOM AND I USE THE BEST I CAN NUY FOR MY BABIES!)
WHEN I NOTIFIED PUPPYFIND ABOUT THE SITUATION AND THEY BLEW ME OFF...THEY TOLD ME IT WAS A "CIVIL MATTER" SHE TOOK DOWN HER ADS RIGHT AWAY BUT NOW THEY STILL LET HER ADVERTISE KNOWING I HAD GOTTEN A VERY SICK PUPPY WITH A DEADLY COMMUNICABLE VIRUS FROM HER! TO ME THAT IS OUTRAGEOUS! I HAD ALL THE DOCUMENTS TO PROVE THAT SHE ADMITTED IT IN EMAILS AND ALL MY VET BILLS WHICH WERE ABOUT $3, 000.00 NOT TO MENTION MY BEAUTIFUL DOGS I LOST THAT WERE MY BABIES AND IRREPLACEABLE AND I HAD TO WATCH THEM SUFFER (YES I WAS AT THE VETS NIGHT AND DAY HELPING THEM) ALL THE BEDDING AND TOYS AND SUPPLIES I HAD TO THROW AWAY BECUSE OF THIS TERRIBLE VERY CONTAGIOUS VIRUS. THE PUPPT I WAS SENT WAS 13 WEEKS OLD AND ONLY HAD ONE VACCINATION ...RIGHT BEFORE HE WAS SHIPPED TO ME...SOOOOOOOO AS THE OTHER PERSON SAID DO YOUR HOMEWORK GET EVERYTHING IN WRITING AND BUYER BEWARE BECUASE THE PEOPLE AT PUPPYFIND DONT CARE AS LONG AS THEY GET THIER MONEY TO ADVERTISE TO THEM ITS ALL GOOD!

FYI MY BABIES COME WITH A ONE YEAR CONGENTIAL DEFECT HEALTH GUARANTEE AND IF YOU DONT GET THAT IN WRITING FROM ANY BREEDER YOU DONT WANT A PUPPY FROM THEM!

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Cathy Joss
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Aug 19, 2008 5:56 am EDT

I feel that there isn't alot of complaints for the amount of dogs that are listed on Puppy find which to me is a good thing. The old saying Buyer Beware holds true today more than ever. If the Breeder is a GOOD breeder they will always stand behind their dogs. When purchasing a dog from out of state it should always be vet checked first and has to be inorder to be shipped so why wasn't problems picked up at the vets pryor to shipment? As the new owner you have the right to be able to talk to the vet and or should be receiving all of the vets paper work. Always ask for a current picture of your new puppy/dog with the date and your name on it hanging from its collar. That way you can see what you are buying. If your dog/puppy seems too good to be true and the price is way less than the average then you need to think about that too. Don't be in a hurry to buy always e-mail several times before making your purchase and get to know the person alittle first.

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robert
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Jul 20, 2008 7:15 pm EDT

I'm a 13 yr. old that really wanted a puppy, mom and dad decided that they would let me get an english bulldog. We emailed three different people with three different emails and got the same message from all three of them saying hat they are a reverend, that is goin to west africa. And i agree that this is not a good website to get and animal from because the breeders turn out to sound like scammers, who just want your money. I also agree that they should have to tell al details about the dog good or bad because the buyer should be informed. My mother and father agrred to let me write out what i thought about the situation. =[

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R Ham
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Apr 05, 2008 5:41 pm EDT

I was inquiring about a Pomeranian dog that a breeder is selling in Oregon. The dog's name is Whisper. After I insisted to know why she (the breeder) was selling Whisper she finally told me that the dog has some hair loss due to food allergies. In my opinion what she described to me was Black Skin Decease which is common in Pomeranian breed. I asked her why she didn't include that in her advertising on puppyfind.com and she got very upset with me. She became irate and insulted me. I am so glad I asked as manny questions as I did and that I insisted to know specifics about the dog. If anyone is selling an adult dog there is always a reason and is not often because they are moving or because they can no longer afford it. I made this complain to puppyfind.com and they didn't bother to respond to me.

I also got to visit a breeder in Marysville, California and I am so glad I did. She turned out to be a back yard breeder and most of her dogs where not to the breed standard. She had so many dogs in 3 wire hand made kennels 2 of which where 3X3 and 1 was 4X4. The kennels set on dirt and she had over flowed the water bowl and now the dogs where siting in mudd. Since they are Pomeranians and have long coats they appeared to be matted and they were filthy. The dog she wanted to sell me was 6 months old, she claimed it was 4 1/2 lbs, which she wasn't, had a severe under bite and had absolutely no shots or deworming. My husband told me that I can not buy a dog from out of State or a dog that we can't drive to pick up and see the home where they are being bred and the parents.

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katie oneil
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Mar 12, 2008 5:32 pm EDT

http://www.online4love.com is the primary way my husband and I meet likeminded "friends with benefits." There's no uncomfortable wondering if you ought to approach someone, you already know upfront when you meet them, and it is definitely worth the extra cost of becoming silver/gold imo, so you can exchange notes or pics before meeting and make sure its a good fit.

My hubby is str8 and I am bi and we have had no problem finding partners on online4love.com. We've had fun sex with lots of single men, single women and full swap couples that we met on O4L. And yes, I'm real, and no, I don't work for O4L or think they're perfect (they can be pricey and they goober up email sometimes,) but I think they're the best thing going by far for meeting other people who just want to have sex without strings!

For those complaining about the cost—ok, I agree, but I think you get what you pay for. I pretty much don't write people unless I can see what they look like and all, not because I'm shallow or a snob but because I want to know THEY'RE for real too and don't trust blank profiles...can you blame me? Also, it can be risky to contact people to swing with! Are they my boss? My brother? Twice my age? You get my drift. I’d like to know who I’m initiating a conversation with! The extra cost put into a good profile helps narrow down those you want to meet. How long do you pause on a profile that does not show a picture? (Faces can always be “smudged” until you know each other better to avoid embarrassing compromises.) And, although we are admittedly "just after recreational sex", part of having fun is that we have to LIKE our bedpartners too, so we look for things like a sense of humor and easygoing fun nature and a “click”. (And more expensive memberships include more matching criteria and stuff, too to help the odds of getting that “click” without too much searching.) So I guess I'm saying that if you don't cough up the extra cash for a full membership, don't expect overwhelming responses. There are lots of people who post their pictures and info, so when looking for people it's easy to breeze by the ones that don't. We may miss out on meeting some great people because of it...but we meet lots of great people too.

I agree there’s a high ratio of men to women, but I don’t know why that surprises anyone. Seems expected to me—although many women love sex, there do seem to be a lot more guys that are ok with swinging or casual sex than girls, for whatever reasons, and that’s not specific to O4L.

I definitely vote that it is worth the time and the money! We've had many a fun night of frolic thanks to connections we made on O4L. :)

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Megan Rhodes
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Jan 24, 2008 12:01 am EST

What do you expect when dealing with irresponsible, BYB bred dogs? A brief look at the website shows low quality, overpriced dogs and not a health clearance in sight.

No decent breeder would be caught dead on a site like that.

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Stacy Edwards
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Jan 13, 2008 11:50 am EST

Puppyfind allows breeders to remove all negitive posts. Due to breeders abusing other breeders. But the consumer is the one that gets ripped off. You can do several things. #1 Change your email address every time your post is removed and repost.#2 Every time your post is removed contact puppyfind and demand that they repost your message. You will have to complaint big time, all the time!. Tell them you will start posting negetive comments about them and you will turn them in to the better business bureau of the state they are located in. That is what i had to do.. I was a total ### and i got my way. the breeder i got riped off by is not selling dogs and was just sued and lost. We need to protect each other! Good Luck..

ComplaintsBoard
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12:00 am EDT

PuppyFind slow response to problems!

I asked puppyfind to remove a seller review I wrote on bulldog alley. So I could write a new one. Well they removed the one I wrote, but wont allow me to write a new one, thus giving bulldog alley a 5 star rating... I have emailed puppyfind support staff many times with no response. I find that interesting. Bulldog alley is scamming people and puppyfind wont do anything? Stay away from bulldog alley /jenny you will get a dog with no papers!

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Kim Witt
Roscoe, US
Jun 18, 2008 11:37 am EDT

Puppy Find does not care if people are being scammed or laws are being broken. I reported to them a puppy broker who is breaking major CDC importing laws and they would not do anything about them. Why would they, they are making money off these puppies too

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paige
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Mar 10, 2008 6:40 am EDT

I see that you whatever issue you had with Puppyfind must have been resolved because I see a review on Bulldog ally/jenny that is negative and by a Stacey in August of 2007. Is that you? I hope things worked out okay for you and at least your review is showing. Good luck!
http://safely-buy-a-pup.com/2008/02/21/avoid-the-scams-and-puppymills-find-out-how-to-purchase-a-dog-online/

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